officecentral product profile for smes

OfficeCentral SME PRODUCT PROFILE

www.OfficeCentral.com.my

OfficeCentral Profile

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Table of Contents 1.0 Read this first ......................................................................................................3

2.0 Summary ............................................................................................................5

3.0 What is OfficeCentral? .........................................................................................7

4.0 Accounting Module ........................................................................................... 16

5.0 Mobile Module.................................................................................................. 27

6.0 Finance Module................................................................................................. 30

7.0 Human Resources Management Module ............................................................ 32

8.0 Payroll .............................................................................................................. 35

9.0 Customer Relationsip Management (CRM).......................................................... 38

Customer Service ...................................................................................................... 40

Time (and effort) saving ............................................................................................ 40

Increased insight....................................................................................................... 41

Creating stellar salespeople ....................................................................................... 41

Internal communication ............................................................................................ 42

10.0 How much does it cost? ..................................................................................... 52

12.0 Your Action ....................................................................................................... 53

13.0 Our Contact Details............................................................................................ 54


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1.0 Read this first OfficeCentral is a product designed for enterprise and small business management.

Thousands of companies from single entrepreneur operation to companies with thousands

of staff are using OfficeCentral. It includes the key applications like Accounting, GST

Accounting, Human Resource Management System, Payroll Management System and

Customer Relationship Management. OfficeCentral also provides you with smaller

supporting modules like Finance ( advance, claims, payment vouchers ), Purchasing,

Inventory, Point of Sales and Distribution module. OfficeCentral also have specialised

module for Contracting works and Distribution Business. All these modules can be used

individually but can also be integrated. The integrated system gives you the maximum

benefit from single data entry and integrated reporting.

You can benefit extensively if you use the OfficeCentral mobile apps as an extension of the

cloud OfficeCentral. There are four Mobile Apps that you can use. The OfficeCentral Mobile

Apps Staff is designed to help your staff in their day to day operation like leave, claims,

meeting, salary slip, leads and check in/out attendance. The OfficeCentral Mobile CRM will

help your sales people to manage their tasks efficiently using their phone. Your sales

person can make their quotations, order acceptance, delivery order and invoices abd

receipts using their mobile phone. They can also look at their KPI and graphs. They can

organize meetings, manage leads and manage their sales functions. The mobile apps also

include OfficeCentral for Outsourcing. You can send the invoices and bank statements to

your remote accountant using the mobile. No need to send papers to your accountant. All

data and images move directlly to the appropriate group in the account. You are provided

with chat ala Whatspps. You can also benefit from OfficeCentral Point of Sales Mobile Apps

where you can do your sales kiosk transactions on your handphone or tablet. Your sales is

automatically recorder, your accounting data is aavauable instantly and your inventory is

updated instantly. The beauty is you can do your business when the internet is connected

and you cna also do your selling when the internet is down.

What is more important is the Officecentral is the winner of NEF Awani Award as the best

solution for SME. The OfficeCentral is also the winner for 2016 Asia Pacific ICT Award (

APICTA Award). This shows that the product is the leading product in its niche, i.e cloud

and mobile solutions for enterprises and SMEs. There are thousands of users using

OfficeCentral and the company Authentic Venture is the winner for SME100 Award, the

top 100 fast moving company in Malaysia in 2016. You can see the rave review of the

company and the product in many leading magazines, newspapers, online portal and TV

and radio in Malaysia.


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Now OfficeCentral have offices in Kuala Lumpur, Johor Bahru Malaysia,Jakarta Indonesia

and Chennai India. OffficeCentral also have distributors in almost all major states in

Malaysia like KL, Selangor, Johor, Terengganu, Kelantan, Pahang, Perak, Negeri Sembilan,

Saawak dan Sabah. OfficeCentral also have distributors in Jakarta, Bandung, Surabaya,

Medan, Jombang, Lampong and Batam. OfficeCentral have also started to bring in

distributors in India especially in Chennai.

The distributors are trained to assist you in deploying OfficeCentral. They can help train

your staff and they can help to hand held you during the initil deployment stage. We know

that this is the time you need greatest help.

When you purchase the OfficeCentral license, you may purchase Accounting, Finance,HR,

Payroll package or CRM package or Cloud POS package or Distribution. When you purchase

the Acounting-Finance package, you are authorised to use the accounting module

including the GST accounting module and the finance module. However you may also use

other modules in the system for free for 30 days. You will be able to experience how

integrated module helps you in your company operation. How they increases your

efficiency and effectiveness. How data can be shared between departments, and how

information is shared instantly between relevant staff.

This document is divided into major chapters corresponding to the major modules in

OfficeCentral. You can jump to the relevant chapters if you are only interested to know

about that certain module.

We wish you success in your business and we encourage you to give us your feedback on

ways that the product can be improved so that it gives you the maximum benefit. We

always upload product improvement and new features based on feedback from thousands

of our users on at least monthly basis. Keep reading the updated product profile to keep

track to all the latest features in OfficeCentral.


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2.0 Summary

The trend is very clear globally. The growth of cloud adoption is more than 50% annually.

Many SMEs have moved to cloud solutions to manage their company operation. The

following are the reasons why these entrepreneurs and managers have chosen clou d

solutions for their companies:

Access from any device (mobile, laptop, computer)

Access anytime from anywhere (wherever you are)

Collaboration (all staff can collaborate with each other using the cloud solution)

No need for capital budget (cloud concept of paying a small amount monthly)

Low cost (cloud concept of cost-sharing alows fantastic features at low user cost)

Powerful and many modules (you have almost all of the modules required to run your

company efficiently and effectively)

Always the latest version (no need to download anything; your version will be the latest

version when it is made available)


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Information is very important when you are trying to run your operation efficiently and

effectively. You need to make decision, and making decision fast based on available

data.

OfficeCentral provides you with relevant company information fast to help you more

successful.


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3.0 What is OfficeCentral? Thousands of users have benefited from using OfficeCentral. OfficeCentral is one of the

leading cloud based solutions for SMEs. OfficeCentral is also the winner for NEF-Awani

Award 2013 for the best solution for SMEs and one of the leading solutions under the MSC

Cloud adoption initiative. OfficeCentral is also awarded the Asia Pacific ICT Award in 2016.

The same year the company was awarded the Top 100 SME’s in Malaysia. This is in

recognition of our strong performanc and fast growth rate.

Modules in OfficeCentral:

OfficeCentral provides you and your staff the following modules:

Accounting module (benefit from the powerful features like multi location accounting, financial ratio trends and data import from other modules)

Accounting GST module (immediately launch the GST version when you start GST implementation)

Human Resource module (look at how your company increases operation efficiency)


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Payroll module (save a lot of time managing your payroll and preparing various

government forms) Customer Relationship Management (CRM) module (manage your sales and marketing

activities effectively, monitor your sales staff KPI progress).

CRM module also include Inventory and Distribution module . Purchasing Module (manage all your purchases, suppliers and monitor your cost)

Point of Sales (manage your POS using the cloud, monitor from anywhere) You will also get access to OfficeCentral mobile applications.

OfficeCentral Mobile for staff (where you can optimize the use of mobile for your staff day to day operation).


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OfficeCentral Mobile for Field Sales staff (where you can do your sales functions like quote, invoice etc using your mobile.)

OfficeCentral Mobile for Outsourcing (where you can transfer accounting documents using the mobile for your outsourcing team.)

OfficeCentral Mobile - Point of Sales ( where you can manage your retail sales from your kiosk using your mobile even without internet access).

When you become an OfficeCentral user, you will be able to get access to all the modules

above.

On top of the fantastic modules, as mentioned earlier, OfficeCentral provides you with a

number of OfficeCentral mobile modules for you and your staff. OfficeCentral mobile for

staff enable your staffs to apply for leave and other things. The mobile apps will provide you

with additional features that use the GPS and camera functions. You can check-in to the

office, check-out, or check-in at meeting location. You can submit claims using your mobile

device whereby you can capture the receipt and immediately submit your claim without

having to come back to the office. This will save a lot of your staff’s time given that it is very

efficient. Your sales staff can report sales movement and capture sales prospect namecard

using the camera and assign your staff to follow up; everything from your mobile device.

You can save a lot of time and money using the mobile module. There are another three

fantastic mobile apps that you can benefit from OfficeCentral.


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What makes OfficeCentral better than the competitors

After reading about all the features and functions, you may want to know more details on

the advantages and strengths of OfficeCentral as compared to her current competitors.

When we designed the OfficeCentral, we thought about how we can provide an ICT

solution that is different, more powerful and will help the CEOs and their company to be

more successful. We look at a number of things that will help them tremendously.

You need a powerful system with all the necessary modules to

manage your company operation successfully.

Traditionally the ICT is only used as a back end system. You do your business and send

all the document to the accounting section to prepare the Profit and Loss Statement

and Balance Sheet every month. This is no more sufficient in today’s competitive

environment. The CEOs need immediate access to all company operation data. Not

only accounting but all the other aspects of company operation like sales, human

resource, payroll, fnance, purchasing and others. Most of our competitors product will

help you in your accounting only. This is not enough in the competitive environment

nowadays. You need Customer Relationship management to be integrated in your

system. You can have customer data, provide quotation, DO and issue invoice on the

go. The invoice data in OfficeCentral can be integrated into the accounting data

without the difficulty if you are using a different system.

OfficeCentral is the system that will help you to manage your company operation

significantly better. Your staff will collaborate with each other, they are working from the

same database. The company is managed by a certain process flow. The report is


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instantaneous. You get your report as the transaction is done and at anytime you want.

This is so much better than before.

As a CEO you have a lot of responsibilities. You will spend a significant amount of ti me

outside the office. Meetings with customers. Discussing with partners and distributors.

However you must also manage and control your company operation. You need the

operation to be efficient. Responsive. Tip top. OfficeCentral will give you the tools to

achieve this.

You will use a product with far superior technology

In the last twenty years the PC based applications were dominating the industry. However

with the cloud technology there are many more applications and features that are now

possible. It was impossible to have before. OfficeCentral provides you with access from

anywhere, mobile application, multi user with access from any location, collaboration with

staff, integrated e-mail and SMS and many others.

If you are still using the old technology you are missing a lot of things. What if your

competitors are more efficient, a lot more faster and running at lower cost than you?. Try

this new technology and see how you can take advantage of superior technology to help

you more sussessful.


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What is your competitors are using the mobile technoogy. They can send quotation on the

go, immediately, while you will need to go back your office to do it. Probably one day delay

as compared to your competitor. Your competitor can use mobile phone to receive order,

make delivery order, update inventory immediately and receive order immediately while

you need to go back to your office to check your customer invoice data, inventory balance

etc. You will lose.

Your use significantly better technology and the cost is lower

If you are already using a PC based technology for your application, you will notice that you

have paid close to RM2,000 for your accounting CD. Single user. Only accounting. Even you

cannot access to it. Only accountant. This is how you have been running your company for

many years. If you want Payroll software, then you need to purchase another CD and pay

around RM2,200 for the CD. Single user. Install on one PC. Your accountant will run this.

You only got once a month monthly report. You want inventory, you get another CD and

pay another RM2,400 for one user.

You may think you are OK with this. But look at your competitors. They are using cloud

based technology and mobile technology. They run their company from anywhere they

are. They have accounting, GST accounting, Payroll, HR, Payroll, Finance, CRM and Point of

Sales, all in one system. Staff are sharing data. Monitoring is instantaneous. Reporting is

instantaneous. Their sales staff need just a few seconds to prepare their quotation. Report


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to their boss is immediate. They look at their staff KPI via a Dashboard and can

immediately sense their performance. Take immediate corrective action.

You are using the best product in its niche.

OfficeCentral is the leading product in its niche. Off iceCentral was awarded NEF Awani

Award for the best solution for SMEs.


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OfficeCentral also was awarded the prestigious Asia Pacific Award (APICTA Award) in 2016.

This shows that OfficeCentral is the BEST in her class.

You are using the best product from the leader in its niche.

With the success of OfficeCentral, the product owner Authentic Venture Sdn Bhd was

awarded the prestigious 2016 SME100 Award, top 100 fast moving

companies in Malaysia. Ths is in recognition of the success of the company in Malaysia.


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On top of that Authentic venture and Officecentral receives rave reviews in many

magazines, newspapers, portal, TV and Radio in Malaysia.


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4.0 Accounting Module All applications that you need to manage your company accounting are provided in

OfficeCentral. You get lots of it:

Profit and loss (Dashboard and reports, comparisons)

Business Intelligence ( Dashboard for Financial ratios and monthly trends, insights)

Profit and Loss (including location based, business unit and Project Accounting as well

as subsidiary and holding company accounting)

Automatic bank reconciliation ( you save tons of staff time since probably 95% of the

reconciliation is done automatically)

Compliance to Private Entity FRS ( Financial Reporting Standard).

Your system will comply with your country requirements like Malaysia, Indonesia and

India.

Balance Sheet (at any time, comparison)

Cash Flow ( Detailed money transactions to all your Bank accounts and Cash flow

reports)

Debtor Aging ( Click direct to actual invoice that are in the ageing table)

Get system that is complying to MPERS reporting.

Get system the that is complying to SAGA reporting.

Sales Report (by product, by period, detailed listing, comparisons, ratios)


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Import transactions from other modules (save time, no double entry and data accuracy)

Intelligent selection (the system will give you proper selection, so that you will not make

mistakes)

Multi language ( English, Indonesian, Malay, Tamil)

Multi Countries ( the system will process and provide forms and reports according to

the country selection)

Multi Currencies ( you can operate in many currencies)

Aging. Can see aging grouped in months and can immediately view the exact invoice

from the aging report.

Look at your sales and profit trend

Get your summary Profit and Loss report here


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See your company ratio trend

Financial Ratios (monthly trend)

You can have a number of financial ratios, activity ratios, profitability ratios, viabilty ratios

and liquidity ratios. You will notice that even the previou years data are available to you to

analyse online.


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Get your profit and loss dashboard here:

OfficeCentral Accounting have many powerful features that most competitors are not

providing:


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Accounting – Profit and Loss for Overall, Business unit, Location and

Project Accounting..

Most of our competitors out there will give you the Profit and Loss statement for your

company. However if you are having more than one office, probably a few branches or a few

business units and you want to know the profitability of the various profit centres, you will

be disappointed with our competitors. In officeCentral we provide you with all of that. Your

staff at the different location can do accounting transactions and you can see the overall

result. You can also configure that the location A user cannot see location B user data.

Not only that we also provide you with the project accounting features. You can know each

project profitability by using our features.


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You can get the summary and all the way to the very detailed listing of all transactions.

Accounting – View your Revenue and Expense details from

anywhere.

Most of our competitors out there will give you the summary of the revenue and expenses.

Even that mostly in printed copy prepared by your accountant.

In officeCentral you have access to all your detailed revenue and expenses at any time you

want, in full detail, in original look and feel. Every documents from quotation, order

acceptance, delivery order, invoices and receipts are available in detail to you.


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5.0 GST Accounting Module

The GST accounting module is an extension of the Standard accounting module. Once you

set the setting as GST company, you will gain access to all the extra GST transaction modules

and features.You will get the following:

GST transactions – all relevant transactions, required selections and calculations

Invoicing – Full Invoice, Simplified Invoice

Input tax, Purchase report

Output tax, Sales report

Credit Note, Debit Note, Bad Debt, Delivery order 21 day rule

GST03 report

GST Audit File

If you are in different country the GST system will comply to the country requirements. For

example if you are in India you will get the following reports:

GST in India – Central GST, State GST, Integrated GST

GSTR1 report, GSTR2 report, GSTR3 Report up to GSTR8 report.


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Sample GST Audit File automatically generated by the system

GST Accounting – Upload from Excel

There are many software available out there that can do GST accounting. Most of them are

using the PC based technology. Singe user. Install on one PC. However if you run your

operation with another PC based Point of Sales, you must copy the transactions to the

accounting for the GST-03 report and GST Audit report.

Since the system do not have excel upload function, then you need to key in again all the

transactions. Not possible. Too much work.

OfficeCentral provides you with the excel upload functions. You can do GST transactions in

another system and we can process the GST-03 report and Audit File using Excel interface.

For those with larger system, we can also do API integration.


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Other country Acounting – Indonesia

If you are using OfficeCentral in other countries ( default is Malaysia) , you need to set the

setting for the country.

Do the setting in Global Setting – Company Profile – Language and Culture.2

All the required format for Indonesia will be set up:

Currency ( default Rupiah)

Use of dot and comma

GST report for Indonesia

Import from CRM ( rupiah format)

Other country Acounting – India

If you are using OfficeCentral in other countries ( default is Malaysia) , you need to set the

setting for the country in this case select India.

Do the setting in Global Setting – Company Profile – Language and Culture.2

All the required format for Indonesia will be set up:

Currency ( default Rupee)


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Use of dot and comma and position.

GST report for India – GSTR1, GSTR2, GSTR3

Import from CRM ( Rupee format)


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5.0 Mobile Module You can download OfficeCentral Mobile module from the Google Store and enjoy the

fantastic features. You will save a lot of time and money using this Mobile module.

You may use only certain part of the mobile Apps if you are purchasing certain module only

in OfficeCentral.

There are four mobile Apps available:

OfficeCentral Mobile Apps for Staff

OfficeCentral Mobile Apps for Outsourcing

OfficeCentral Mobile Apps for Field Sales Staff

OfficeCentral Mobile Apps for Point of Sales

The following modules are provided in OfficeCentral Staff Mobile Apps:

Leave module

Check-in and check-out for office

Movement Module Claims module

Prospect Module

Meeting


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Mobile Applications for Staff

Yes, everybody use mobile now. So you must get access to your company data from your

mobile. Nobody leave home without it. OfficeCentral have developed an extensive list of

modules and features on the mobile.


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Use this and become better than your competitors. More efficient. More vigilant. We have

no choice. If we lax then we will die. Try the module. Upload your prospect namecard online,

assign staff to follow up. Check in using the mobile at your meeting location. Try to submit

your claims immediately after your dinner. No need to come back to office. Approve staff

leave while you are travelling. Approve their claims for processing. There are many things

that you can do now with the mobile.

Read more details of other mobile modules in separate chapters.


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6.0 Finance Module You can use the Finance Module to help you manage your company operation tightly. In

the Finance Module you will get the following:

All your money in and money out can be managed using the Finance Module. It include:

Staff Advance

Staff claims

Payment vouchers

Payment requisition

Petty cash vouchers

You also can use the following specialised modules:

1. Claims for Medical – limit by staff group, annual limit, type limit, rate based on

group

2. Claims for Travel – limit by staff group, type limit, rate based on group

3. Claims for Medical – limit by staff group, annual limit, type limit, rate based on

group.


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For the Overtime claims you will have:

a. Overtime application

b. Overtime Instruction by Superior

c. Overtime report and claims

d. Overtime Approval

e. Calculation according to local laws ( normal day, holiday, public holiday).

The Finance modu also provides you with a number of Dashboards to help you monitor the

company operation:

You can use the mobile apps for staff to the various traansactions:


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7.0 Human Resources Management Module

You will find that this module makes your company operation much more smooth and

efficient. All your staff profile and data are in the HR module. The modules provided are:

Staff profile (all information about your staff is in this module)

Leave management ( the system efficiently manages your staff leave)

Training (manage your staff training here)

Staff Advances and Claims (you can manage your staff advances and claims efficiently)

Company Organisation chart ( the system build your organisation chart automstically)


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You can use the OfficeCentral mobile view to run your company from your

handphone.

Human Resource – Organisation Chart

Look at how the OfficeCentral provide you with your company organisation chart

automatically. No need to make your organisation chart using manual method. Just modify

the staff profile and automatically the organisation chart is updated.

Look at the Dashboard for your leave management. You can have overall report and also for

individual staff. No need for you to wait the monthly report from your HR manager.

Everything is automated. Save you a lot of staff manhours.


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The Dashboard will give you incredible insight in your company. If you look at the leave

dashboard, you will see that you can see overall leave chart for your company. You can look

at the previous year chart ( Yes !! it is online). You can also look at the leave record of any

individual staff.

You can use the mobile apps for staff to your staff functions:


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8.0 Payroll Many CEO’s like this module because it saves a lot of time for the company. Some companies

saveup to 95% of the time compared to when using manual systems.

You wil get the following functions from our Payroll Module:

Staff salary profile

Processing and automatic generation of government forms

EPF, SOCSO, Zakat, PSMB, EA form

OfficeCentral can build the payroll text file that you can send to the bank. No need

paper submission.

Print own salary slip

Dashboard and reports

All government forms are automatically generated by OfficeCntral

Payroll Dashboards give you a fast overview


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Payroll for Other countries

When you are using OfficeCentral in other countries you can set the OfficeCentral for the

country. Use the country setting to select the correct country and language.

If you select Indonesia, the rules for Indonesia will be put into the OfficeCentral logic.

Salary Report – Formulir 21

PPH Report for Tax


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BJPS Kesihatan

BPJS Ketenagakerjaan

If you select India then the payroll will handle Indian requirements:

EPF calculation and the file required to be uploaded to the EPF board

Employee Insurance calculation and the file required to upload to the Employee

State Insurance Scheme.


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9.0 Customer Relationsip Management (CRM)

Most entrepreneurs know that they need a CRM system to help them become more

effective in their sales especially in managing their sales team. However, very few actually

used the CRM system. You should start using this system for the sake of expanding your

company.

All our competitors in PC based system for SMEs have ignored the CRM function. This is due

to the fact the CRM for sales people by nature must be mobile and accessible from

anywhere. The cloud technology and the mobile technology makes this possible.

Customer Relationship Management (CRM) systems are swiftly becoming essential practice for many companies of all shapes and sizes. As a relatively easy way for companies to stay on top of their game and keep customers on side, CRM systems should be common practice for every business. You could be in trading or distribution or manufacturing. The CRM will help you become more successful.

OfficeCentral provides you with a number of modules:

OfficeCentral CRM – KPI management. Set your sales staff KPI and track their progress and achievement (or failure). Track their leads, meetings, quotations and invoices.

OfficeCentral CRM – Leads management. Add and update your leads. Convert them to Account.

OfficeCentral CRM – Account management. Add and update your account (customers or qualified prospects). Keep in history all your contacts with them like quotations, orders, invoices, receipts, complaints, emails SMSs. Manage the contacts and build database of contacts in the company.

OfficeCentral CRM – Sales process management. Build your quotations, orders, invoices, delivery orders and receipt using the system. Everything is in a database.

OfficeCentral CRM – Inventory management. Add and update your inventory. The system links the POS and Orders and Delivery Orders to the inventory.

OfficeCentral CRM – Pricebook. Add and update your products and prices. Control from central.

Special Module - OfficeCentral CRM – Distribution Management. If you are managing a distribution business, then this module will help you to incredibly increase your efficiency and effectiveness in managing thousands of products, thousands of customers and you’re many sales staff.


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If you are in Distribution industry, you are in an industry with unique concerns from customer base and fast changes in technology. You distribute your goods to retailers, dealers, wholesalers and even direct to the end user. But customer satisfaction is, and always will be, king. There are countless distributors out there and unless your customers are completely satisfied with your level of service, they’ll be off to your competition before you know it.

CRM holds an impressive amount of traction for distributors, helping sales people to become opportunistic, proactive members of your team, rather than the traditional reactive, transactional order takers.

The value that CRM systems can provide for distributors is huge, despite them being often perceived by salespeople as another way for managers to tighten the leash and play big brother. Once the system has proved its worth and become a credible tool for your salespeople, they’ll wonder what they ever did without it.


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Customer Service

This one is a no brainer. Putting all of a customer’s information at your fingertips in easy to use dashboards and record cards that provide everything from account sales and previous orders through to any complaints or troubles they have had will make

every call more productive. This information is then visible to everyone across the business, from warehouse staff and operations through to finance, marketing and of course, your salespeople and management.

Time (and effort) saving

Too many companies continue to rely on manual processes, reams of paper and

countless files to service their customers. These mundane tasks can be streamlined and automated with the implementation of a CRM system. Companies can increase productivity and reduce time spent creating customer reports with the introduction of

a CRM solution. Before you know it, you’ll be spending less time on admin and more time selling.


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Increased insight

If you’re distributing to wholesalers, retailers, end users or dealers, you will be aware of the varying expectations held by each of these consumer groups. How are you managing their buying preferences? You’ll soon hit a wall if you treat them as one mass market. Each will need to be targeted as a specific segment, each with his or her own needs and expectations from you as a supplier. Offering a promotion to an individual end user will be d ifferent to offering a promotion to a nationwide wholesaler. A CRM system will help you to manage the preferences of your customers efficiently with all the information you need in one place.

Creating stellar salespeople

Salespeople that are using a CRM to manage their opportunities, pipeline and customer or prospect interactions have been proven to optimize their performance and productivity. While management will have a more accurate view of forecasted business, with potential revenue and an expected close date, salespeople will have a full picture of where they stand with each prospect in their pipeline.


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Internal communication

CRM can be the facilitator for improved communication across any business. Often, the larger the business, the poorer internal communication gets. Distributors are not immune to this and things can get lost in translation, in the ether or just forgotten about. It is vital that orders are satisfied and customer promises are kept. This can become difficult, particularly for distributors who may have to fulfill orders from the end user who may have a simple one-off order through to the chain of retailers that you need to get a shipment to before the end of the month. When used effectively, a CRM tool allows every department to see every interaction with every customer, what stage they are in and what actions may need to be taken. This will help the level of service you provide your customers and allow the entire business to work as a proactive team to satisfy every customer.

The OfficeCentral CRM module provides you with the many features. The following CRM

module handles the typical CRM functions in sales environment:

Contact module, Prospect, Account

All functions from quotation, order acceptance, invoice, DO and receipts

You can see overall dashboards or you can see each and every one of the documents

in detail.

Sales Tracking

Manage your leads


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Manage your accounts

Use the fantastic tools for sales process like quotation, orders, delivery, invoices and

receipts.

Customer feedback tracking

Email and SMS marketing

KPI for sales staff. Monitor the KPI progress

Dashboard for customer distribution (map-based customer distribution)

Use CRM Module from Quotation to Invoicing

Use CRM functions to increase your staffs’ success


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Look at your customers from Map point of view

Look at your Sales Dashboard

Monitor your sales person KPI’s:


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Look at cumulative figures

CRM System – Look at your customers location on a map

This is another feature that you may find helpful. Imagine that you have customers all over

Malaysia, or all over the world. With this feature you can actually know where they are on a

map.


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The OfficeCentral will map your customer location on the map automatically. You only need

to use the CRM module and fill up their address. The rest is automatically done by

OfficeCentral.

The technology of cloud allows us to provide this fantastic features. The old technology will

not be able to give you this feature.

CRM – Monitor your sales staff performance and KPI achievement

We know that as a CEO your company success depends significantly on the success of your

sales team. We understand that you need certain type of monitoring to see if they are going

according to plan or they are way out of target, at any time you want. No need for you to

wait for the monthly report that is likely a few weeks late.

OfficeCentral CRM gives you all of that. Any time you want. At any level of details you want.


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Are they meeting their target:

CRM – Get your sales team activity details anytime you want.


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We know that as a CEO you may need to see the details of what is going on in your sales

department. You may even want to see the Quotation, or Order Acceptance or Invoices in

the original forms. OfficeCentral provides you with all this requirements.

Look at detailed quotation:

You will find all these features very helpful in helping you to manage and control your

company better. We will help you to be more successful.


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We have enhanced the CRM modules to help the sales department to be more efficient

and more effective. The following are new features that you can use:

1. You can Set the customer calls / customer meetings for your salesman.

You can do this in the web or using the OfficeCentral CRM mobile application. Your

salesman will immediately see the tasks and immediately take action. More

meetings can be done. More sales for you.

2. You can look at the map where the customers are. The same thing can be seen in

the OfficeCentral CRM Mobile. The customer locations are plotted on the map. Your

salesman can plan the visit using the shortest distance. You save travelling claims

cost.

3. You can track if they actually meet the customer. Your salesman will use the

Meeting Check In function to send their location data. This info will be updated into

the meeting list and updated in the map plot. You may have experience before

where your salesman did not actually go to the customer location. You lose sales. By

using the OfficeCentral CRM, you will see big improvement in your sales.

4. You can also track the criss crossing route that your salesman took. You can see how

efficient is your salesman in handling the customer calls. You reduce your cost. More

meetings can be done by being effficient.

5. You can use the CRM Mobile to build quotation to customer. Of course you can use

the web quotation module also. Quotation on the mobile will give your the

efficiency that you do not have before.

6. From the CRM system you can see the customer history with your company. All data

available in the web as well as in the OfficeCentral CRM mobile apps. No need to call

the office for the history, You can make better decision with the information at your

fingertip.

7. You also can see the invoices and the status of the invoices. Your salesman can

collect payment during their round. No need to waste time coming to the office to

get the latest update.

8. You can update the system on the payment received from Customer. Immediate

update into the system.

9. From the OfficeCentral CRM module you can see your KPI target and the actual

progress. You can monitor all the KPI that you set for your staff. As for staff they will

see the KPI for themselves and their achievement up to the day. The KPI’s are leads

generation, meetings, quotations ( no and value), invoices ( no and value), and

dealers.

10. The CRM system also is linked to Pricebook. You can set the latest price here and set

the commission or discount level.


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11. The CRM also have inventory module. You can check inventory level as and when

you need to. This will help the sales people to immediately confirm orde r.

12. Te warehouse can access the customer order and can start doing the packing while

the salesmen are still doing their round. This will reduce the turnaround by more

than 80%. This efficiency will be very appreciated by your customer.

13. Product return can also relayed immediately to the warehouse. This will enable fast

response to your customer.

14. The packing module will enable another person to do delivery. It speeds up delivery.

Your customer can receive their goods faster. More sales for them.

The following are some of the screen shots for the OfficeCentral CRM Mobile apps.

No need to bring your laptop anymore. You can build your quotation efficiently using the

CRM Mobile Apps on the go. You can do Order Acceptance, Delivery Order, issue Invoice

and issue receipt using the mobile.


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All our leads and customer data arae available instantly. Make the call or e -mail from your

mobile.


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10.0 How much does it cost?

We have grouped the modules into logical groups so that you get the maximum benefit from

the pricing structure.

Our Module User license cost is very competitive and you can get access to your selected

modules. They are grouped into the following:

Accounting – GST Accounting – Finance

HR – Payroll Management

Customer Relationship Management – Purchasing- Inventory

Point of Sales

You can select the product and benefit from the very competitive prices. We guarantee that

your benefit is way higher than the price you pay for the product and services. You can save

a lot of money if you purchase all main module access like accounting, Finance, HR, Payroll

and CRM. Pease refer to OfficeCentral website for the detailed cost of the modules. You will

find a huge cost savings where you can derive the maximum benefit from an inte grated

system and use of all key modules.

This is one of the lowest costs you can find in the market. Test drive our fantastic modules

and you will find why thousands of users say ‘wow! ’ to the solutions. Not only that, your

staff can download the mobile module to increase your company effectiveness. This will save

a lot of time and money for you. You will not find other solutions that offer these fantastic

values.

If you have many staff that are only using staff functions like leave, advance, claims, pay slip

etc, then we give you special price for this staff. This license is called staff module and costs

a fraction of the full module cost.

We also provide a 3-Day Training on using the Officecentral and the GST accounting modules

at very competitive prices in our office. The training is available every week.


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12.0 Your Action

As an entrepreneur, we want our venture to be successsful. We want to make sure our

operation is efficient and effective. We want our staff to do their work efficiently. Data

should be made available to you instantly so decisions can be made quickly. We cannot

afford delays. We cannot afford being left in the dark. We need to set target and KPI to our

staff. We need to monitor their progress. Are they doing the quantity that is requi red? Ae

they achieving their target?

OfficeCentral is the tool that will help you achieve your dream. We have designed and

optimized it for you. We have thousands of users that use the system everyday and we

receive a lot of suggestions for additional modules and features that will help further

improve the system, directly from the users’ point of view. You will receive all their

improvements and additional modules and features for free.

Contact us and let us know if we can help you further in your quest to be successful.

If you need people to do the accounting and payroll for you (PAYROLL and ACCOUNTNG

OUTSOURCING), we also provide the services. We understand that you wanted to focus on

your core business and by outsourcing the back-end functions to fully trained professionals

you will get the maximum benefit of professional services and yet you save money.

Do not hesitate to contact our services.


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13.0 Our Contact Details

AUTHENTIC VENTURE SDN. BHD. (AVSB)

No. 906B Level 2 Block D, Kompleks Diamond, Bangi Business Park,

43650 Bandar Baru Bangi, Selangor, Malaysia

Tel : 03-89221 493/ 03-8920 2175 / 03-8920 0672

Contact Person : Ir. Aziz Ismail Designation : Chief Executive Officer Hand phone : (6019) 310 9559 E-mail : [email protected] Contact Person : Khairun Nisa Aziz Designation : Chief Operating Officer Hand phone : (6019) 368 7768 E-mail : [email protected] Contact Person : Mohd Haslan Junior Designation : Business Dev Manager Hand phone : (6018) 313 5691 E-mail : [email protected] Contact Person: Mohamad Ezwan Zulkiflee Designation: Business Development Executive Hand Phone : (60189807433) E-mail : [email protected] Contact Person: Amir Designation: Business Development Executive Hand Phone : (60145008069) E-mail : [email protected] P.T Solusi Awani Asia

The Plaza Office Tower, level 41

Jalan M.H Thamrin, Kavling 28-30

Jakarta Pusat.

Contact Person : Rezki Rochmayani Designation : Country Manager Hand phone : +62 813 1417 9965 E-mail : [email protected] Contact Person : Zulkifli Aziz Designation : General Manager Hand phone : +62 812 1649 3170 E-mail : [email protected]

mailto:[email protected]







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