ohiohealth community connect overview - support meeting-090816
TRANSCRIPT
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What’s included? The ambulatory suite of Epic products:
Epic Product FeatureEpicCare Ambulatory EMRMy Chart Patient PortalLucy Personal Health Record Managed by PatientHaiku/Canto Mobile Access to Patient Charts and ResultsCare Everywhere Clinical Record SharingHIM Release of Information/ ScanningCadence SchedulingPrelude RegistrationResolute Professional Billing Claims and Billing
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What’s included?
* Clinical Data Conversion- priced separately
Product FeatureOnBase Integrated Scanning
Relay Health Claims Clearinghouse
Relay Health Eligibility Checking
Optum CCI Edits
Passport Health Medical Necessity
IMO Diagnosis Codes
Healthwise Patient Education
Lexicomp Drug Reference
Surescripts e-prescribing
Imprivata Drug Dual Authentication
First Databank Drug interaction Alerting
Services and Support Hardware Assessment- Technical Walkthrough
Training: Web Based and Classroom
Specialty Specific Templates and Clinical Content
EMPI Conversion
On Site Go Live Support
Help Desk Support
Secure Data Back-up and Disaster Recovery for Epic Applications
Local Account Manager to help you
Upgrades
Secure Application Servers
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Add-on optionsProduct FeatureRelay Health/ Diamond Patient StatementsI3Dialer Patient Appointment RemindersDragon Voice RecognitionDictation MmodalNew InterfacesDocument Scanning Conversion
* Additional costs associated - priced separately
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What’s not included
Purchase, Maintenance, or Support of the following Hardware or IT Services:
Hardware (PC, Fax, printer, other peripheral devices)
High Speed Internet Connection
Desktop Support
Accounts Receivable Conversion
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Community Connect Support Resources
• OhioHealth Community Connect Physician Program Playbook – “Source of Truth”
• Service Level Agreement (SLA) is currently in revision and will align with current Service Level Targets (SLTs)
• Epic Learning Home Dashboard – Help Menu and Quick Tip Sheets
• Community Connect Affiliate Portal – SharePoint Site• Monthly/Quarterly Incident and Request Review with
Account Manager and Affiliate
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Affiliate Portal (SharePoint Site)
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Affiliate Go-Live Wave Scheduling
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• Questions?
Contact:
Stephen J. SpenglerCommunity Connect Account Manager 5450 Frantz Rd., Suite 100 | Dublin, OH 43016Office: 614.788.3511 | Cell: [email protected]