omsar ict achievementsdigitalgovernment.omsar.gov.lb/presentations/ict_presentation.pdf · ict...
TRANSCRIPT
OMSAR ICT Achievements
Office of the Minister of State for Administrative Reform
Najib Korban
OMSAR ICT Team Leader
First National Digital Government Conference
Grand Serail
4 & 5 May 2017
Agenda• Who we are?
o Vision; Mission; Values; Strategy.
• Strategic Objectives:1. Technical Assistance and Support Services
2. Web Development, Hosting and Administration
3. Capacity Building and Training
4. Strategies, Policies, Standards and Guidelines
5. Business Applications Software
6. Data Centers, Computer & Network Infrastructure
7. Enterprise Software Licensing Agreements
• Overview of Current Projects;
• Challenges Learned;
• Outlook for the Digital Government Era.
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OMSAR ICT Vision
To be the ICT catalyst empowering the
transformation to a Digital Government
capable of efficient public service delivery
that is citizen-friendly, responsive, and
accountable to everyone equally.
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To lead the transformation to a citizen-
centric Digital Government by promoting
and deploying innovative digital business
solutions, creative technical assistance,
and digitally empowered capacity
building programs.
OMSAR ICT Mission
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• Integrity
• Honesty
• Transparency
• Accountability
• Accessibility
• Equality
• Fair Competition
• Proficiency
• Professionalism
• Citizen Service Excellence
Core Values and Guiding Principles
ICT Core Values
ICT Strategy – Transform Government:Develop and empower the Lebanese public administration through
the transformation to digital methods and systems.
• Continuous development of technical skills
and study of international best practices and world
renowned successes;
• Development of ICT projects integrating the reform vision into
business systems;
• Implementation of ICT projects across government in collaboration
with the private sector;
• Coordination with donors to align their funding strategies with the
needs of beneficiaries.
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1. Technical Assistance and Support Services2. Web Development, Hosting and Administration3. Capacity Building and Training4. Strategies, Policies, Standards and Guidelines5. Business Applications Software6. Data Centers, Computer & Network Infrastructure7. Enterprise Software Licensing Agreements
تواالتصاالتفعيلها وتمكينها عبر تقنيات المعلوماتية ،اإلدارة العامةتطوير
Enablement and Empowerment of the Public Administration
ICT Strategic Objectives
• Implementation and management of the ICT Systems and Security of government websites and network systems infrastructure:
o Maintain and provide the administration with technical assistance, support and security solutions;
o Assisting the public administrations in preparing technical specifications and term of reference for launching their own bids, as well as assisting them in bid and evaluation and selection activities;
o Provide technical specifications on OMSAR website for all computer, network and infrastructure components.
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Technical Assistance and Support Services
Sample List of Developed & Programmed Websites
Ministry of Defense
Ministry of Youths and Sports
MOSA NGO Application
OMSAR
Ministry of Agriculture
Office du Chemin de Fer et de Transportation Commun (OCFTC)
Senior Recruitment Portal
Correspondence System (Sader/Wared)
Kabb Elias Municipality
Falougha Municipality
Al Kaa Municipality
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Web Development and Programming
Sample List of Hosted and Administered Websites (Over 90)
Presidency of the Council Ministers Ministry of Agriculture
Internal Security Forces Civil Defense
Ministry of Justice (4) Tripoli Special Economic Zone (TSEZ)
Ministry of Information Ministry of Interior and Municipalities (5)
Ministry of Environment (9) Ministry of public works and transportation
Ministry of Displaced Ministry of Social Affaires (3)
Ministry of Energy and Water OMSAR (7)
COOP Public Corporation for Housing (PCH)
Ministry of Emigrants Central Inspection Board 10
Web Hosting & Administration
Sample List of Hosted and Administered Websites - 2
Investor Tracking System For IDAL
Ministry of Industry
National Employment Office (NEO)
Strategic Planning
Libnor
HR Development Portal
Disaster Risk Management (DRM)
Office des Chemins de Fer et des Transports (OCFTC)
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Web Hosting & Administration 2
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Capacity Building and Training
Program # of Trainees Value Date
Basic ICT Training 6,895
$1M1998
-2012
Advanced ICT Training3,315
E-Learning Portal: IT Library, Leadership, & Management Training Courses. 1,500 $570K Ongoing
Document Description Date
National E-Strategy The Vision to move Lebanon towards a Knowledge Based Society.
October 2003
e-Government Strategy This Strategy focused on the attainment of strategic objectives based on citizen and business-centric approaches.
Dec2002
Updated e-Government Strategy
This update focused on 6 approaches:1. Progress Monitoring Modality;2. CIOs and CIO Council;3. Single Window Government;4. Public Private Partnerships (PPP);5. Partnerships with Multinationals;6. Partnerships with other Governments.
Dec 2007
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Strategies
Document Description Date
The Guide to Good ICT Practices
Intended for use by the various ICT Units and technical personnel. The Guide grouped its recommendations under 11 main ICT Processes.
Jan 2003
ICT Standards and Guidelines
The main aim is to produce well documented and modern ICT Standards and Guidelines that can be used by all people concerned with ICT projects in Lebanon.
2003
Guide to Software Asset Management
Introduces an effective management plan to address ICT asset acquisition, use and disposal.
July 2010
Website Standards Enable Government websites to maintain a common look and feel and share a common navigational framework, promote user friendliness, high usability, citizen acceptance and adoption.
2012
Cyber Security Policy Guidelines
Help admins to create their own security policies.Based on the Lebanese Standards NL ISO 27001 and 27002 derived from the ISO standards.
Dec2014
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Policies, Standards and Guidelines
Application Description Administration Value Date
Lebanese University software applications
LebaneseUniversity
$20K 1998-1999
Implementation of the Agencies Budget System
Different Public Administrations
$145K 1998-1999
Medical Compensation System MIS COOP $1M 1999-2013
Archiving and Information Management System
Port of Beirut $453K 1999
Electronic Archiving & Retrieval System
National Archive $395K 1999-2000
Attendance & Payroll Management System
Different Public Administrations
$419K 1999-2000
Automation of the Civil Service Board
Civil Service Board $142K 1999
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Business Applications Software
Application Description Administration Value Date
Development & Implementation of Commercial Register
Commercial Register
$550K 2000-2013
Legal Decision Document Management System
Ministry of Foreign Affairs
$146K 2000
Development of the Insurance Licensing and Control System
Ministry of Economy and Trade
$79K 2000
Rights and Access Information System (RAIS)
Ministry of Social Affairs
$377K 2000-2005
Human Resource Matching System National Employment Office-Ministry of Labor
$170K 2002
Decision and Interpretation System CSB-COA-CIB LBP283M 2002-2003
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Business Applications Software (2)
Application Description Administration Value Date
Geographic Information and Document Management Systems
Litani River Authority
$535K 2002-2003
Work Permit Automation Ministry of Labor $288K 2003-2004
Document Management/Archiving and Workflow System
Presidency Council of Ministers
$85K 2003-2006
Development of Business Software Applications
Ministry of Finance and Ministry of Environment
$97K 2003
Development of Business Software Applications
Water Authority of Beirut and BaroukWater Authority
$149K 2003-2004
Geographic Information & Document Management Systems
Lebanese Agricultural Research Institute
$344K 2003-2004
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Business Applications Software (3)
Application Description Administration Value Date
Development of the Transactions and Workflow Management System
Ministry of Public Health
LBP109M 2003-2005
Billing and Collection Application Electricité du Liban Euro61K 2004
Digitalization of Microfilms & Provision of Equipment
National Archives $147K 2004-2005
Provision of Information System Ecosoc and State Council
$198K 2005
Imaging, Document Management System & Geographic Information System
Ministry of Culture $439 2005
Document Management System & Library Management System
Parliament $118K 2005
Control & Registration System -CARS
DirectorateGeneral of Customs
$189K 2005-2006
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Business Applications Software (4)
Application Description Administration Value Date
Provision of Computerized Filing System
Public Housing Institute
$114K 2005
Document and Human Resources Management Systems
Ministry of Social Affairs
$349K 2006
Key Performance Indicators MIS System
Central Inspection $39K Sep 2007
Workflow Applications-FileNet 17 Administrations 481K 2005
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Business Applications Software (5)
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Data Centers, Computer & Network Infrastructure
Description Equipment Provided Value Admin Date
Data Centers Raised Floors, Access control, Fire Fighting, Monitoring, AC
$88K MOET & UP 2017
Computer & Network Systems
1675 PCs, 518 Laptops, 87 Servers, 710 Printers, 137 Scanners, 41 Copiers
$4.55M 40 Ministries and Public Agencies
2010 -
2016
Time Attendance
128 Complete Biometric Time Attendance Systems
$500K Several Admins 1998 -
2012
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Enterprise Software Licensing Agreements
Type of Agreement
Vendor Description Value Date
Desktop Software Applications
Microsoft 7500 Windows, Office Suite
$7M2002
–2005Server OS &
ApplicationsMicrosoft
375 Back Office Server including Windows, SQL, Exchange, SMS and ISA Server Products
Desktop Software Applications
Microsoft 5762 Windows, Office Suite
$5.5MAug 2007
–Aug 2010Server OS &
ApplicationsMicrosoft
366 Servers Windows, 126 SQL,28 Exchange, 41 ISA
Database & Application Servers
Oracle1366 Enterprise DatabaseLicenses
$1.6MNov 2006
–Nov 2009
Antivirus Kaspersky 4000 Licenses $85K Jun 2016
Current Projects
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Project Beneficiary Budget Time Status
Courts SW Development & Deployment (CMS, DMS, Arch)
MOJ 4.2M Euro 62 M In Progress = 90% Completed
Courts Data Center & Network Infrastructure
MOJ 3.3M Euro 37 M Completed April 2017
Reinforcing NSSF Cohesion (Organization, Procedures, WF/DMS/Archive/HRMS/Actuary)
NSSF 3.6M Euro 42 M Started Nov 2016: 10% Completed)
Records Reparation & Micrographics (11/47)
MOIM -NCR
$6.5M 45 M Started 7/2014 = 35% Completed
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Current Projects
Project Beneficiary Budget Time Status
MOET Workflow and Document Management System
MOET TBD TBD To be Launched
Microsoft Enterprise Agreement (Server Licenses)
All TBD 3 Yrs Approved byCOM. Ready to be launched
Cloud Based Web Hosting Environment
All TBD 1 Yr Ready to launch
CDR Datacenter, Several HW and Infrastructure
CDR & Others TBD 6 M Ready to launch
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Current Projects 2
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Challenges Learned
• Lack of an Authoritative Mandate;• Resistance to Change;• Shortage of ICT Personnel;• Vague Understanding of the Value of ICT;• Refusal to Share Information;• Incompatible Systems and Processes;• Lack of Proper Connectivity;• Absence of ICT Budgets.
Is Digital Government just another
attempt to make e-Government work?
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Outlook for the Digital Government Era
Digital Government & e-Government
• A while back, and all of a sudden, I found myself in the middle of a Digital Government storm;
• Everywhere I looked and read, I found articles, and blogs, research and studies, and people discussing… Digital Government;
• It is like digital transformation has passed us by and we in government just woke up and are trying to catch up just so that we don’t look passé;
• As I searched through numerous sites, white papers, and articles I couldn’t avoid noticing the similarities between digital government and what we used to call e-government;
• Vocabulary like citizen-centric, anti-corruption, bridging the digital gap, participation, transparency, shared services, and interoperability are all characteristics that we saw in the plans of the good old e-government and now again, in digital government … déjà vu.
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There could be many reasons for this
• A naïve reason could be that the new pioneers of the digital government today were still in college during the days of eGov and now they are rediscovering this adventure as if it is a new one;
• A more intelligent reason could be that today technology is more prevalent and citizens and businesses are more digitally aware, and the concepts of digital transformation are more understood and accepted than the old days when we were pitching e-Government;
• Another reason, also more realistic and intelligent, is that today there is a common recognition that e-government has fell short of meeting the expectations and achieving the desired goals;
• Hence there is a silent understanding that we need to re-package and re-brand eGov with new digital methods that might have a better chance of achieving the desired objectives.
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Back then and now
• Regardless of the motive, it is crucial for us not to reinvent the same wheel;
• It is a fact that today we are driven by big data, mobile apps, machine learning, IOT, and cloud systems, however, the same essential reasons why several of the previous e-Government endeavors have failed still exist today;
• The challenges of cross-agency and governance, the lack of ICT skills, the complexity of the interagency legacy procedures, the resistance to change and refusal to share information, are but few examples of those obstacles.
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Replacing “e” with “Digital” just won’t do it
• We have to take a close and serious look at where earlier programs have failed, and why;
• We have to understand the essential differences that the digital transformation can bring to the table in terms of the service reinvention and the redesign of the public service delivery;
• We need to provide creative methods in data sharing, common architecture, interoperable systems and innovative service integration across government;
• If we are just rebranding e-Government as Digital Government, then I am afraid we won’t get any farther than we did with e-Government.
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Indicators of Readiness
• Back during the e-Government days we used to preach that readiness for e-Government includes elements of technology, finance, and human resources, however the key indicator of readiness is the political will to change the way government operates.
• Today, with Digital Government, this is more true than ever before.
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