onboarding new residents in your apartment community
TRANSCRIPT
Onboarding New Residents
part 2
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BENEFITS OF ONBOARDING
NEW EMPLOYEES1. Positive lasting impression2. Assimilate into culture3. Set expectations4. Kick-start engagement5. Reduce turnover
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Reap the same benefits with new residents!
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ONBOARDING BEST PRACTICES
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CREATE A LASTING IMPRESSION
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1. Reserved parking space
2. Welcome sign in apartment home
3. Surprise pizza delivery
4. Paper goods
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“WHEN IN ROME”
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1. Team introductions2. Contact list3. What makes your
community such a great place to live?
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SETTING PROPER EXPECTATIONS
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1. CliffsNotes of community policies
2. Who to call when…3. Maintenance
emergencies4. Who’s responsible for
what5. Easy instructions
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LOOKING FORWARD TO THE FUTURE
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1. Calendar1. Events2. Projects/Inspections3. Area activities/Deals/Movies
2. Photos from previous events
3. Community team for charitable event
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CLOSE THE BACK DOOR
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1. Check in within 48 hours
2. 30-day call/email3. Make every
interaction a big deal
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Insite® Move In Survey1. Prevention/Recovery2. Customer Service
Safety Net3. Reinforce Positive 1st
MOVE-IN
KEY TAKE-A-WAYS #insiteslive
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WELCOME WAGON
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THE NORMS
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RELATIONSHIP
THANK YOU!
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