one self service
DESCRIPTION
One Self Service. Deborah Green / Nick Amis. Introduction. Self-service trends and benefits Capita One self-service roadmap Demonstrations Provider - Headcount Citizens - Free School Meals Applications Summary and questions. Self-service trends and benefits. Shift in social attitudes - PowerPoint PPT PresentationTRANSCRIPT
One Self Service
Deborah Green / Nick Amis
Introduction
Self-service trends and benefits
Capita One self-service roadmap
Demonstrations
• Provider - Headcount
• Citizens - Free School Meals Applications
Summary and questions
Self-service trends and benefits
Shift in social attitudes
• Self-service no service
• Cisco customer experience report findings
Increased internet use and access
• 82% adults aged 44 and under use a computer every day
• Over 80% of households in Great Britain have internet access
Process improvements
Cost savings
Improved security
Capita One self-service roadmap
2013 developments
• FSM, Transport & EY Headcount
Future plans
• Census
• Two-year-old funding applications
• Provider self update
• Child assessment and development
• Workforce Development
• School rankings
Demonstration: Provider Headcount Collection
Demonstration: Citizens Free Meals Applications
For more information
If you would like further information on Capita One Self-service, please contact –
Nick AmisProduct Manager
Tel: 07801 136684