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CURRENT STATE OF DEPED ICT IMPLEMENTATION SURVEY

This survey aims to gather baseline data on the current state of ICT implementation in DepEd offices. The information that will be gathered from this survey shall be used as a reference for a more in-depth consultation with DepEd stakeholders in order to draw up an ICT Strategic Plan for DepEd. The plan would articulate DepEd’s strategic use of ICT for both teaching and learning and governance, supportive of DepEd’s vision and mission.

This survey form should be filled out by the SDO Information Technology Officer (ITO) and Planning Officer/ICT Coordinators.

Office NameRespondent/s Name/sPosition/DesignationDivision/Section/UnitTelephone:Respondent’s Email Address

1. ICT IN EDUCATION PLANS, POLICIES AND STRATEGIES IN THE DIVISION Please identify/provide details on ICT support in your respective office in terms of budget, training, manpower.

1.1 Is there an ICT strategy in your DEDP, SIP? DEDP __ Yes __ No

Total Number of Schools in the Division: _______ Approximate Percentage of Schools with ICT strategy in their SIP: _____

1.2 Do you have an ICT plan for your division office? ___ Yes ___ No If your answer in 1.2 is ‘yes,’ please answer items 1.3 – 1.6. If your answer is ‘No’ please proceed to Item 1.8

1.3 Is your ICT plan approved by your Schools Division Superintendent? ___ Yes ___ No1.4 Is there a budget allocated for your ICT plan? __ Yes __ No 1.5 What is the timeline of implementation of your ICT Plan? __________________________1.6 What is the status of implementation of your ICT Plan? (Please put a check mark on the blank space beside the appropriate answer.)

___ Not yet started ___ On-going ___ Completed

If your answer to this number is ‘on-going’ or ‘completed’ please answer item 1.7.

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1.7 What issues/challenges did you experience in the implementation of your ICT Plan?

1.8 Who are involved in the development and implementation of ICT initiatives in your division?

1.9 What are the ICT-related trainings provided?

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1.10 ICT Projects

1.11.1. Details of Ongoing ICT Projects

PROJECT NAME1 DESCRIPTION PERIOD(in mm/dd/yyyy)

COST2

(in pesos)DEVELOPMENT STRATEGY3

(Please write codes only; refer below)

STATUS4

(Please write codes only; refer below)Start Date End Date

1.11.2. Do you have ICT Projects or initiatives in partnership with LGU or other organizations?

Project/Initiative Partner Area of ImplementationDivision School

1.11.3. Issues encountered in the implementation of ICT projects?

No budget or insufficient budget Delay in the release of projects funds Opposition or reluctance of stakeholders Lack of support by management Difficulty in recruiting and/or retaining qualified ICT personnel Low level of ICT skills among employees Unavailability of required bandwidth to support system/s Not used or seldom used by intended users and/or clients Problems in contract management for outsourced services Problems in procurement Others, please specify _____________________________________________________________________________________

If you have existing ICT plans, please attach a copy to this survey.

2. EDUCATION TECHNOLOGIES AND INNOVATION TO SUPPORT TEACHING AND LEARNING

1 PROJECT NAME: In case an ICT project is divided in phases and its budget is given by phases, kindly list each phase as a separate project tagged as <Project Name> Ph. 1, <Project Name> Ph. 2, and so on.2 COST: For ICT projects and project phases that ended in 2013 or earlier, kindly provide the actual cost in pesos and not the proposed cost.3 DEVELOPMENT STRATEGY: I – In-house; O – Outsourced; C – Combination4 STATUS: U – Under Development/Ongoing; D – For Deployment; O - Operational

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Please answer the following questions and provide details to the best of your knowledge.

2.1. What initiatives, programs or projects are being implemented to support ICT for education in your schools?2.2. What ICTs (Information Communication Technologies) are present in your schools to support ICT for teaching and learning?2.3. Have schools from your division received technology infrastructure support apart from the DCP and DICP? __ Yes ___ No

If your answer is yes, please provide more details in the table below (2.4.).

2.4. Other Technology Support present in schools within a Division

Type of Technology Support Source of Technology Support

(i.e. internet connectivity; tablets; laptop; etc.)

(i.e. local government; NGOs; INGOs; private organization; etc.)

2.5. How is the use of ICT equipment managed in the schools in your division?

Please check all that apply and if possible attach/provide one sample for every ICT equipment management strategy.__ A weekly schedule is prepared (with assigned subject areas, teachers or year levels)__ Teachers who need to borrow may personally approach the ICT Coordinator__ Anyone can use the lab/equipment, as long as no one is currently using it__ others (please specify ______________________________________________________________)

2.6. Do your schools have a sustainability plan (plan that outlines maintenance processes and expenses for ICT equipment after the warranty period)? __ All of our schools have one__ Many of our schools have one (51-99% of the schools in my division)__ Some of our schools have one (26-50% of the schools in my division)__ Few of our schools have one (1-25% of the schools in my division)__ None of our schools have one

Please provide at least one sample of a sustainability plan.2.7. Have schools from your division received additional digital learning resources from other sources apart from the LRMDS portal? Please provide details in the table

below.

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Type of Digital Learning Resource Source of Digital Learning Resource

(i.e. session guide; videos; presentations; etc.) (i.e. local government; NGOs; INGOs; private organization; etc.)

2.8. Does your division have projects or programs that support the training of teachers in using ICT for teaching and learning? __Yes __No

If you answer is yes, please provide more details in the table below. Please include programs that are yet to be implemented and put a check mark on the column corresponding to the source of Project or Program.

Program/ Project title

Source of Project/ Program Type of Delivery (face to face training or online)

Target Audience Topics covered Date of implementation

Region Division

2.8.1. Among the programs/projects listed above what have you found most helpful in supporting teachers in the use of ICT for pedagogy?

2.8.2. For each program/project identified in 2.8.1., please describe the program and benefits derived from it.

2.9. Level of support of school heads for ICT pedagogy

Which best describes majority of the school heads in your division? Please check appropriate column to indicate their level of awareness and level of support to ICT pedagogy.

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Level of Awareness of School Heads on ICT Pedagogy Level of Support of School Heads on ICT PedagogyNot aware Aware Highly aware Does not promote Promote Highly promote

2.10. Does your division have projects or programs for school heads to support the increase of awareness and implementation of ICT pedagogy? __Yes __No

If your answer is yes, please provide more details on the table below.

Program/ Project title

Source of Project/ Program

Type of Delivery (face to face training or online)

Target Audience Topics covered Date of implementation

Region Division

2.10.1. Among the programs/projects listed above what have you found most helpful?

2.10.2. For each program/project identified in 2.10.1., please describe the program and benefits derived from it.

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3. COMMUNICATION AND ENGAGEMENT

3.1. Does your office/user uses other forms of electronic/digital communication tool or facility besides email and sms? ___ Yes ___ NoIf your answer is yes, please fill out the table below:

Communication Tools Purpose Mode of Processing User Interface Access Mode1. Facebook2. Twitter3. Instagram4. LinkedIn5. Messenger6. Skype7. Face Time8. Viber9. In-house developed

communication tools10. YouTube11. Others, please specify

Please write the purpose of using the communication tool and its target audience.

BatchReal time

Windows desktopWeb BrowserSMSMobile App IOSMobile App AndroidDOS Based

InternetIntranetLAN

4. INVENTORY AND ASSESSMENT OF INFORMATION SYSTEMS AND TECHNOLOGIES

In the following table, please provide details about your Information Systems & Technologies that support your functions and processes in the Division offices. This may include those that were implemented in the last 5 years, ongoing implementation, and even those that are still being developed/recently purchased.

4.1 Inventory of Current Information Systems and Technologies

Name of Information System

Objective of the IS Process/es supported by the IS Status(ongoing devt,

operational)

Maintenance & Support

Scope of implementation Date of Implementation

Maintenance: in-house or vendor-supportedScope of implementation: Within SDO only; SDO including schools

5. INVENTORY OF HARDWARE, SOFTWARE AND OTHER TECHNOLOGY SUPPORT

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5.1 Hardware/Other ICT Equipment

Do you have server devices? ____ Yes ____ NoIf your answer is yes, please provide details on the tables below (5.1.1. – 5.1.3).

5.1.1. Server Devices by year acquired, by configuration and purpose (for non-virtualized environment)

No Brand Model

Form Factor Type

Year Acquired

For non-virtualized environment For virtualized environment

Host OS Purpose (for non-virtualized

environment)

Software and version use for Each Purpose

Virtualization Technology

No of VM Guest

Please specify corresponding number of the brand that applies. 1. IBM2. Lenovo3. HP4. Dell5. Asus6. Apple7. Gateway8. Acer9. Cisco10. Others –

pls specify

Please specify corresponding number of form factor type that applies.1. Conventional

- Rack Type2. Conventional

- Tower3. Conventional

– Blade4. Converged5. Others – pls

specify

Specify host OS if server is not using hypervisorPlease specify corresponding number of the OS that apply:1. MS Windows Server2. RHEL3. SUSE Enterprise4. Oracle Linux5. Fedora6. Ubuntu7. Debian8. Apple MacOS9. MS WindowsXP10. MS Windows Vista11. MS Windows 812. MS Windows 1013. Others – pls specify

Please specify the purpose of the server if not using virtualization technology. Choose all corresponding number that applies:1. Network Domain

Controller2. FTP/SCP Server3. Web Server4. Application Server5. Database Server6. File/Storage Server7. Mail Server8. Firewall9. SMS Gateway10. Internet Gateway11. Mutli-media (video

and audio streaming)

12. Video Conference13. Others – pls specify

Please specify the software used for each purpose specified.Examples: 1. Network Domain

Controller – MS Windows 2012

2. Web Server – Apache 2.0

3. Application Server – Apache 2.0, Tomcat 6

4. Database Server – MySQL 5.5, MS SQL Server 2008

Please specify that apply:1. Hypervisor - MS

Windows2. Hypervisor - Linux3. VM Ware4. Virtualization

Manager – MS Windows

5. Virtualization Manager - Linux

6. Others – pls specify

Specify number of VM guest for virtualized environment

5.1.2. Servers according to Purpose (for virtualized environment)

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This table is the continuation of table 3.1.1 that describes how the virtualized server is used according to its purpose. Please use the corresponding number of the servers in table 4.1.1 in specifying the purpose of the server and specify each virtual machine (VM) or virtual guest.

No VM No VM OS Purpose Software and version use for Each PurposePlease specify the number of the server you’ve used in table 4.1.1

Specify host OS if server is not using hypervisor and corresponding number of the OS that applies:1. MS Windows Server2. RHEL3. SUSE Enterprise4. Oracle Linux5. Fedora6. Ubuntu7. Debian8. Apple MacOS9. MS WindowsXP10. MS Windows Vista11. MS Windows 812. MS Windows 1013. Others – pls specify

Please specify all the corresponding number that apply:1. Network Domain Controller2. Web Server3. Application Server4. Database Server5. File/Storage Server6. Mail Server7. Firewall8. SMS Gateway9. Internet Gateway10. Mutli-media (video and audio streaming)11. Video Conference12. Others – pls specify

Please specify the software used for each purpose specified.Examples: 1. Network Domain Controller – MS Windows 20122. Web Server – Apache 2.03. Application Server – Apache 2.0, Tomcat 64. Database Server – MySQL 5.5, MS SQL Server 2008

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5.1.3. Servers by hardware configuration, fund source and warranty

This table is the continuation of table 3.1.1. Please use the corresponding number of the servers in table 4.1.1 in specifying the purpose of the server.No # of

ProcessorProcessor Type/Speed

RAM (in GB)

RAID Configuration

Total HD Size (in GB)

SSD Size (in GB)

Network Interface Card

Fund Source Warranty - # of years#Ports Bandwidth

Please specify the number of the server you’ve used in table 4.1.1.

Please specify the corresponding RAID number that applies:0, 1, 4, 5, 6, 10, 50, 60, Software RAID

Please choose from the following:1. DepED2. LGU3. Foreign4. Others -

pls specify

5.1.4. Do you have Data Storage Facilities? ___ Yes ____ NoIf your answer is yes, please fill out the following table.

No Type Brand/Cloud Provider

Connected Servers Purpose

Specify the corresponding number that applies:1. SAN2. DAS3. Cloud4. Others

1. Production storage2. Development3. Data backup and archiving storage

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5.2 Security, Disaster Recovery and Backup5.2.1. Does your office have a protection scheme for your ICT resources? ____ Yes ____ No5.2.2. Do you have Security Policy/Guidelines?____ Yes ____ No 5.2.3. Do you have Disaster Recovery Plan? ____ Yes ____ No5.2.4. Do you have a Firewall? ____ Yes ____ No

If you have a firewall, please provide more details below.

Type Brand/Model YR Acquired Subscription – no of years Fund SourceChoose one only --Hardware/Appliance; Software

5.2.5. Anti-virusType Brand/Model YR Acquired Subscription – no of years Fund Source # of installationChoose one only per brand/name -- Subscription based; Freeware

5.2.6. Archiving System/Data BackupImplementation Type Brand/Name/ Version YR Acquired Storage Type Fund SourceChoose one only per brand/name.1. On-site backup2. Off-site backup3. Cloud4. Others

Choose that apply:1. Tape Backup,2. Internal HD/SSD Storage (Server),3. External HD/SSD Storage (SAN/DAS Server), 4. USB Mobile storage,5. Optical - CD/DVD6. Cloud base7. Others

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5.2.7. What data/information is archived by your office electronically? (Check all items that are applicable) Database Publications (Annual Report, Statistical Report, etc.) website content Letters, memorandum orders, communications, etc. applications Audio-visual recordings softwares/installers Photographs Digitized/electronic Learning Materials End-user data (pc/mobile content) Maps Others, please specify ___________________________

_________________________________________________ Public documents (civil registration forms, passports,

land titles, etc.)

5.2.8. Uninterruptible Power Supplies (UPS)

No Brand/Model KVA Quantity No of Physical Equipment Connected

YR Acquired Fund Source

5.2.9. Generator sets (Gensets) Do you have a working Genset? __ Yes __ No If YES, is it automatic power-on (w/ ATS)? __ Yes __ No KVA:_____________

5.3 Network5.3.1. Available Network Resource

In the following table, please identify what network resources that you currently have in your office. Please put a check mark on the appropriate column:

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Network Resource YES NOLocal Area Network (LAN)Virtual LAN (VLAN)*IntranetVirtual Private Network (VPN)Wide Area Network (WAN)*

*Please provide a network diagram if you have a VLAN.

5.3.2. Does your OFFICE have a Private Automatic Branch Exchange (PABX or PBX)? ___ Yes ___ No 5.3.3. If yes, what is the PBX set up? ___Private ___ Hosted ___ VoIP PBX or IP-PBX ___ Hosted IP

5.3.4. Internet Connection No ISP Provider Connection Type Bandwidth Type Bandwidth Size

(mbps)No users connected

Monthly Cost Fund Source

1. Smart2. Globe3. Others

Choose one that apply:1. DSL – copper wire2. DSL – Fiber optic3. Leased Line – coper

wire4. Leased Line – fiber

optic5. Canopy6. USB7. Pocket Wifi8. Satellite9. Dial-up10. Others

Applicable to wireless internet connection only1. 3G2. 4G3. LTE4. WiMax

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5.4 Number of Functioning End-User Computing Equipment

5.4.1. Total by Age

TYPESTOTAL NUMBER OF FUNCTIONING UNITS BY YEAR ACQUIRED TOTAL

<Last Year> <Last 2 Years> <Last 3 Years> More than 3 yearsOwned Leased Owned Leased Owned Leased

Desktop PCLaptop / Notebook / Netbook PCThin ClientMobile Phone5 (incl. smart phones)Tablet PCMulti-function printer (print, copy, etc.) (stand-alone)Printer only (stand-alone)Multi-function printer (print, copy, etc.) (network - wired LAN)Printer only (network - wired LAN)Digital Camera (Include DSLR, if any)Wide-format Printer PlotterSmall Scanner (ex. Flatbed scanner)Smart Card ReaderWide-format ScannerOthers, please specify (continue on a separate sheet if necessary)

5 Count only the mobile phones owned or leased by your office. of 20

5.5 Software, Application Systems, Information Systems and Databases

5.5.1. Operating Systems for Servers

No OS Version and Edition

Year Acquired No of Server License Subscription – no of years (for subscription based only)

License Type/Edition

Specify OS that apply:1. MS Windows Server2. RHEL3. SUSE Enterprise4. Oracle Linux5. Fedora6. Ubuntu7. Debian8. Apple MacOS9. MS Windows10. Others – pls specify

Please specify one that apply:1. Academic/Faculty/Teacher2. Government3. Regular4. Community

5.5.2. Operating Systems for End-user (desktops and laptops)

No OS Version and Edition

Year Acquired No of End-User License

Subscription – no of years (for subscription based only)


Specify OS that applies:1. MS Windows Server2. RHEL3. SUSE Enterprise4. Oracle Linux5. Fedora6. Ubuntu7. Debian8. Apple MacOS9. MS Windows10. Others – pls specify

Please specify one that applies:1. Academic/Faculty/Teacher2. Government3. Regular4. Community

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5.5.3. Database Software

No Database Version and Edition

OS Platform YR Acquired No of End-User License



Specify database software that applies:1. MS SQL Server2. MySQL3. Sybase SQL Server4. Sybase

SQLAnywhere5. MS Access6. Postgre7. Oracle Database8. Others – pls specify

Please specify which applies:6. Academic/Faculty/Teacher7. Government8. Regular9. Community

5.5.4. Application/Web Servers Software

No Running IS/Systems/ Portals/Website

Working Environment

Application Servers

Version and Edition

Database Development Platform/

Frameworks/ CMS used

Develop-ment Approach

No of years running

Implementation Approach

1. PC Stand-alone

2. Client-Server (non-web)

3. Mobile App4. WAP5. Web based6. Cloud7. Others – pls

specify

Specify application that applies:1. IIS2. Apache3. Tomcat4. JBoss5. NGINX6. TomEE7. IBM

WebSphere8. Geronimo9. Others

Specify database software that applies:1. MS SQL Server2. MySQL3. Sybase SQL

Server4. Sybase

SQLAnywhere5. MS Access6. Postgre7. Oracle

Database8. CSV/flat file9. Others – pls

specify

1. Java2. Java with

MVC Framework

3. J2EE w/ Framework

4. LAMP5. PHP w/

framework6. MS .Net7. MS Visual

Basic8. Others – pls

specify

1. Spring2. ZEND3. Symfony4. Laravel5. Drupal6. Joomla7. Wordpres

s8. Others

1. In-house

2. Contracted

3. Package/Off the shelve

1. In-house2. Co-located; 3. Hosted4. cloud

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No Running IS/Systems/ Portals/Website

Working Environment

Application Servers

Version and Edition

Database Development Platform/

Frameworks/ CMS used

Develop-ment Approach

No of years running

Implementation Approach

Information about website will be taken from the Communications Service. * Specify name of systems and web sites/portal

5.5.5. Office Automation/Productivity/Multi-media Software

No Office Automation/Productivity/ Multi-media

Version and Edition

Year Acquired No of License/ Users



Please specify corresponding number of the OS that applies:1. MS Office2. OpenOfice3. LibreOffice4. FreeOffice5. WPS Office6. Google Docs7. MS Visio8. MS Project9. Open Project10. Adobe Suite11. Adobe Captivate12. Adobe Presenter13. Others – pls specify

Please specify one that applies:1. Academic/Faculty/Teacher2. Government3. Regular4. Community

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5.6 Special Solutions and Other Services

Special Solutions Package Purpose Software/Platform used Maintenance CostGeographic Information SystemAutomated Fingerprint Identification SystemCloud computingCCTV SystemVideo Conferencing FacilityOthers, please specify

Please list only those that are functional and operational.

5.7 Data Center

5.7.1. Does your office have a data center? ___ Yes ___ No5.7.2. Please check applicable maintenance set-up: ___ In-house ___ Outsourced5.7.3. Does it have a back-up site? ___ Yes ___ No

6. OTHER ICT-RELATED ISSUES/CONCERNS AND RECOMMENDATIONSPlease identify other ICT-related issues/concerns that you have and your recommendations to address them.

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Definition of Terms:Archiving in general is a process that will ensure that information is preserved against technical obsolescence and physical damage. It will also help conserve very expensive resources and ensure that the research potential of the information is fully exploited. In the Philippine Statistical System (PSS), the adoption of archiving measures has been identified by the NSCB through Resolution No. 11 (s. 1997) as a key policy to ensure the preservation, systematic storage and retrieval of statistical data including records on their methodology, concepts and other metadata.6

Automated Fingerprint Identification System (AFIS) is a biometric identification (ID) methodology that uses digital imaging technology to obtain, store, and analyze fingerprint data.7

Cloud computing is the use of computing resources (hardware and software) that are delivered as a service over a network (typically the Internet).8

Co-located is an arrangement wherein a space is provided for a customer's telecommunications equipment on the service provider's premises.9

Computing devices include mainframes, minicomputers and microcomputers i.e. desktop personal computers (PCs), laptops PCs including notebooks and netbooks, and handheld devices like mobile phones including smart phones, Personal Digital Assistants (PDAs), palmtops, tablets and multimedia players.Data Center is a centralized repository, either physical or virtual, for the storage, management, and dissemination of data and information organized around a particular body of knowledge or pertaining to a particular business.10

Desktop PC is a PC that is not designed for portability and is expected to be set up in a permanent location.11

Digital signature is an authentication code created with a sender's secret key and can be verified by a recipient using the sender's public key.12

External hard drive is a hard drive that sits outside the main computer tower in its own enclosure. It allows the user to back up or store important information separate from the main internal hard drive, which could become compromised, damaged or corrupted.13

Firewall is a hardware, software or a combination of the two protecting a computer network from unauthorized access.Geographic Information System (GIS) is a system of hardware and software used for storage, retrieval, mapping, and analysis of geographic data.14

Intranet is “a private network that is contained within an enterprise. It may consist of many inter-linked LANs. The main purpose of an intranet is to share company information and computing resources among employees”.15

Laptop, also called a notebook, is a portable PC that integrates the display, keyboard, a pointing device or trackball, processor, memory and hard drive all in a battery-operated package slightly larger than an average hardcover book.16

Local Area Network (LAN) is “a group of computers and associated devices that share a common communications line or wireless link and typically share the resources of a single processor or server within a small geographic area (for example, within an office building)”. 17

Magnetic card reader is a device used to read magnetic stripe cards, such as credit cards.18

Mainframe is an ultra high-performance computer made for high-volume, processor-intensive computing.19

MICR reader is a device that can recognize human readable characters printed on documents such as cheques using a special magnetic ink. MICR stands for Magnetic Ink Character Recognition.20

Microfiche is a sheet of microfilm (a film bearing a photographic record on a reduced scale of printed or other graphic matter ) containing rows of microimages of pages of printed matters21

Mobile phone is a handheld or wearable device that may not only have call and short messaging service (SMS) functions but may be integrated with common computer applications (email, database, multimedia, calendar/scheduler).Multimedia player combine the functions of a PDA with multimedia features, such as a digital camera, an MP3 player and a video player.22 This does not include digital voice recorders that only play and record audio files.Office automation software are ready-made or in-house developed software packages that support clerical and other common

6 ISSP Template Revised 2003 iib7 http://searchsecurity.techtarget.com/definition/Automated-Fingerprint-Identification-System8 http://en.wikipedia.org/wiki/Cloud_computing9 http://searchsoa.techtarget.com/definition/collocation10 http://searchdatacenter.techtarget.com/definition/data-center11 http://computer.howstuffworks.com/10-types-of-computers.htm#page=212 http://linux.about.com/cs/linux101/g/digital_signatu.htm?terms=Digital+signature13 http://www.wisegeek.com/what-is-an-external-hard-drive.htm14 http://www.nwgis.com/gisdefn.htm15 http://searchwebservices.techtarget.com/sDefinition/0,,sid26_gci212377,00.html16 http://computer.howstuffworks.com/10-types-of-computers.htm#page=317 http://searchsmallbizit.techtarget.com/sDefinition/0,,sid44_gci212495,00.html18 http://en.wikipedia.org/wiki/Card_reader19 http://www.techterms.com/definition/mainframe20 http://simple.wikipedia.org/wiki/MICR21 http://www.m-w.com/cgi-bin/dictionary?book=Dictionary&va=microfiche22 http://electronics.howstuffworks.com/gadgets/travel/pda1.htm

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office tasks.Original equipment manufacturer (OEM) license covers software for stand-alone desktop PCs and laptops and MUST stay bundled with the computer system and NOT distributed as a separate (or stand-alone) product. This software will be identified or labeled "For Distribution Only With New Computer Hardware."23

Outsourcing is an arrangement in which one company provides services for another company that could also be or usually have been provided in-house.Oversight or administrative systems are those application software that support development planning, fiscal and financial management and operations, auditing, personnel administration, and assets and supplies management.PABX stands for private automatic branch exchange and is a telephone switching system used within a business or organization. It works by interconnecting telephone extensions to each other and to the outside public telephone network. 24

Palmtop, more commonly known as Personal Digital Assistant (PDA), is a tightly integrated computer that often uses flash memory instead of a hard drive for storage. This computer usually does not have keyboards but rely on touch screen technology for user input. Palmtops are typically smaller than a paperback novel, very lightweight with a reasonable battery life.25

Server is a computer that has been optimized to provide services to other computers over a network.26

Smart card reader is an electronic device that reads smart cards and can be an external device or a built-in feature of a keyboard, PC or laptop.27

Stand-alone PCs are independent computer units. They are not connected to any other PC or to the network and operate independently.Strategic information systems are client-driven application software that support mission-critical operations and provide direct public access to government services.Tablet is a mobile computer, larger than a mobile phone or personal digital assistant, integrated into a flat touch screen and primarily operated by touching the screen rather than using a physical keyboard. It often uses an onscreen virtual keyboard, a passive stylus pen, or a digital pen.28

VOIP is an acronym for Voice Over Internet Protocol, or in more common terms phone service over the Internet. 29

Web site is your OFFICE’s presence on the Internet environment.Wide Area Network is similar to a Local Area Network (LAN), but unlike LANs, WANs are not limited to a single location.30

Workstations are categorized as PCs attached to an office network (usually a Local Area Network) to differentiate it from Stand-alone PCs.

23 http://www.auditnet.org/articles/softwarelicenses.htm#What%20Types24 http://www.ehow.com/facts_7267523_definition-pabx.html25 http://computer.howstuffworks.com/10-types-of-computers.htm#page=526 http://computer.howstuffworks.com/10-types-of-computers.htm#page=727 http://en.wikipedia.org/wiki/Card_reader28 http://mashable.com/follow/topics/tablets29 http://www.voip-info.org/wiki/view/What+is+VOIP30 http://www.techterms.com/definition/wan

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