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Operations Handbook

Operations Our Mission The Operations Department’s objective is to provide and maintain a safe and secure district environment which will foster excellence in education, while utilizing open communication, cooperation, and professionalism. The Operations Team consists of four departments that are vital to the successful operation for Allen ISD’s students, staff, and community. Facilities and Maintenance, Safe and Secure Schools, Technology, and Transportation are responsible for construction, building and ground maintenance, leasing, energy management, transportation, safety, security, and technology for Allen ISD. Each department has professional and skilled staff dedicated to the service philosophy. As a team, we will continually dedicate our efforts and resources to support the staff and student learning.

Operations Handbook

Operations Department contact information

• Operations

Allen ISD Administrative Building, Office 321

612 E Bethany Drive, Allen TX 75002

Phone (972) 236-9360

• Daniel Pitcock

Email: [email protected]

Office (972) 908-8086

Cell (214) 876-5425 - emergencies

• Marie Mieczkowski

Email: [email protected] Office (972) 236-9360 Cell (972) 979-4015 HERE TO SERVE

Leadership Retreat 2017

Operations

mailto:[email protected]


The Operations Team consists of four departments:

Facilities and Maintenance

Safe and Secure Schools

Technology

Transportation

O-Team

•Cell 214-876-5425

•Supervises four areas of Operations (Facilities and Maintenance, Technology, Transportation, and Safe and Secure Schools)

•Assist the Superintendent in planning

•Annual reporting

•Coordinate and review metrics of all Operations departments

•Lead improvement efforts

Daniel Pitcock

Assistant Superintendent of Operations

972-908-8086

Daniel Pitcock

Assistant Superintendent of Operations

972-908-8086

•Cell 469-910-2586 •Coordinate and oversee

construction , additions and renovation projects for the district

•Coordinate district land transactions

•Coordinate district Cell Tower contracts and construction

•Oversee Maintenance, Energy Management, Custodial Services and Facility Leasing

Brandon Boyter

Executive Director of Facilities

972-727-0363

Brandon Boyter

Executive Director of Facilities

972-727-0363

•Cell 469-223-9836

•Responsible for regular and

emergency maintenance, operation and repairs to mechanical, electrical, plumbing, locks & doors, interior and exterior wall system, and roofing systems

•Responsible for restoring electrical, natural gas, water outages, and repair of piping system leaks

Steve Hanner

Director of Maintenance

972-908-8969

Steve Hanner


972-908-8969

•Cell 214-240-2163

•Responsible for the overall

management of the Information Technology Department and strategic planning of technology systems district wide.

•Implement the policies established by federal and state law, State Board of Education rule, and local board policy in the area of information management and technology.

Patrick Tanner

Executive Director of Technology

972-727-0468

Patrick Tanner

Executive Director of Technology

972-727-0468

•Cell 469-931-8832

•Assist schools and administrative departments to develop and implement plans to address technology needs.

•Manage, direct, and assign priorities and personnel to major projects to ensure attainment of district and department goals and objectives.

•Develop and implement district standards and specifications for hardware and software.

Mike White

Director of Technology Operations

972-727-0468

Mike White

Director of Technology Operations

972-727-0468

•Cell 214-564-8162

•District Vehicle maintenance

•Vehicle rental

•Crossing Guard information

•District Mapping

•Field Trip information

•Bus routing information

•Bus Driver (CDL) Training

Carl Cater

Director of Transportation

972-908-8989

Carl Cater


972-908-8989

•Cell 214-934-5618

•Oversee and manage district

safety and security operations

•Emergency planning and management

•Truancy enforcement

•Administrative guidance and coordination of district SRO program

•Security audits and assessments

Ernesto Rodriguez

Director of Safe and Secure Schools

972-236-0637

Ernesto Rodriguez


972-236-0637

•Cell 469-344-8533

• Ensures all enterprise systems,

applications, and databases meet the instructional, operational, and informational needs of the District.

• Performs systems analysis and design in translating business requirements into technical specifications; develops database and application solutions by analyzing information needs, system flows, data usage, and work processes.

• Implements policies, standards, practices and security measures to ensure effective and consistent information processing operations and to safeguard information resources.

Tony Mayor

Director of Information Systems

972-727-0468

Tony Mayor

Director of Information Systems

972-727-0468

Operations Department Structure and Responsibility

Operations Handbook

Technology

Our Mission The Allen ISD Technology Department strives to ensure that our students are provided with the most modern and advanced technical resources to maximize the learning environment. By providing leadership, network infrastructure, instructional support, and professional development, the Technology Department will empower students, educators, staff, and the community to utilize current and emerging technologies as tools for life-long learning.

Technology Department

Technology Patrick Tanner, Executive Director of Technology, 972-727-0484

Support Services The Support Services Team is responsible for providing prompt, courteous, and quality customer service to the students, staff, and administrators of Allen ISD. This team responds to technical work orders and provides 1st and 2nd level maintenance and support for all end-user computer and instructional tools, manages the IT procurement and asset management process, coordinates the selection and rollout of new computer systems and ensures all systems are up-to-date with the latest approved images and software packages.

Management Management

•Desktop/Laptop Software

•System Imaging (SCCM)

•Citrix Administration (VDI)

•Application Packaging/Delivery

•Group Policies

•Windows Operating System

•Apple Mac/iOS Operating System

•Remote Desktop Support

•Remote Software Installation

•System Antivirus Support

•Remote Access Support

•Technology Refresh Projects

•Mobile Device Management

•Password Resets

Support Support

•HelpDesk Ticketing System

•Safari Montage Content Delivery

•Interactive Whiteboard

•Projectors

•Document Cameras

•Printers

•Aminos

•Phone Handsets

•Desktop/Laptop/Chromebook Support

•Tablets/Handheld/Mobile Device Support

•Mobile Carts

•Desktop Application Support

•Technology Procurement

•Asset Management

Infrastructure Services The Infrastructure Services Team is responsible for the day-to-day operations of the wide area networks (WAN), local area networks (LAN), and datacenter environments. This team administers t the district’s network, systems, and storage infrastructures ensuring reliability, availability, redundancy, performance, and security for the enterprise.

Network Network

•Network Design and Monitoring

•TCP/IP Management

•Firewall Services

•URL Filtering

•Router Administration

•Switch Administration

•WAN Connectivity

•LAN Connectivity

•Wireless Connectivity (Wi-Fi)

•Voice Over IP (VoIP) Hardware Configuration

•MDF/IDF Management/Maintenance

•Intrusion Detection/Prevention Systems

Systems Systems

•System Design and Monitoring

•Server Hardware

•Server Operating Systems

•Server Virtualization

•Active Directory Administration

•User Provisioning and Authentication

•LDAP Authentication

•System Backups

•Exchange Administration (Email)

•Lync Administration

•Storage Management and Monitoring

•Database System Tuning/Maintenance

•System Patches/Updates

•Applications Support


Integration Services The Integration Services Team is responsible for providing technology integration, training, and support to all staff members. This team works closely with the Learner Services Division to enhance the integration and support of instructional tools into daily curriculum and instruction. They provide training and assistance to campus technicians in supporting applications, video delivery, mobile, and end-user devices.

Applications Applications

•Canvas Administration / Training

•Eduphoria Administration / Training

•Online Textbooks

•Google Apps

•Office 365

•Smart Notebook

•Atrium

•Fitnessgram

•Discovery Education

•Think Central

•Think Through Math

•SchoolWires/Teacher Webpages

•Edmodo

•Nexus

Tools (Training) Tools (Training)

•Interactive Whiteboards

•Projectors

•Document Cameras

•Apple iPads

•Apple iPods

•Chromebooks

•Video Teleconferencing

•Polycom Phone Handsets


Operations Handbook

Transportation

Our Mission The Transportation Department supports the students of the Allen Independent School District

with wisdom, pride, and integrity.

Our Model Achievement, Knowledge, and Service

Transportation Department


Allen ISD Transportation safely transports approximately 6,000 students who arrive on time and ready to learn each day. The district currently utilizes 137 buses on a daily basis, transporting children who live two miles or more from their assigned school. The transportation staff is committed to the safety of each of our student bus riders. We do not take this great responsibility lightly, as evidenced by our goal of continually improving our excellent safety record, and by our standing challenge to each other: to protect each student as if each child were our own. We feel fortunate to have one of the most experienced and dedicated transportation teams in North Texas.


Transportation Carl Cater, Director of Transportation, 972-727-0542

• Supervises and coordinates operational programs within the department

• Develops, coordinates and administers the budget through research and development

• Coordinates all personnel issues

• Prepares cost analysis and operational reports

• Develops and directs preparation of administrative reports and special projects

• Provides technical management and supervision for the day-to-day operation of the fleet maintenance function, including scheduling vehicles for repair and service, and monitoring the activities of assigned personnel

• Performs diagnoses and repair of buses, trucks, tractors, and other school vehicles

• Participates in the requisition of parts and supplies and keeps associated records

Anna Hamrick

Assistant Director

Anna Hamrick

Assistant Director

• Processes transportation correspondence, reports, memos and notices to TEA and local district

• Supervises the bus route development

• Changes and adds new bus stops

• Processes field trip requests • Maintains up-to-date

computer program/files for bus routes

Jerry Jones

Shop Manager

Jerry Jones

Shop Manager

• Coordinates and supervises the district’s Transportation Crossing Guard Program

• Prepares Payroll • Conducts in-service and safety

meetings • Transportation's Liaison with

the City of Allen • Responds to questions,

concerns and/or complaints

Rosa Pickering

Transportation Coordinator

Rosa Pickering

Transportation Coordinator

• Ensures that the transportation department supports the instructional goals and objectives of the district, and the attainment of the Campus Performance Objectives

• Prepares requested reports on costs of work done, materials used, and labor expended

• Responsible for protecting the liability of the district when it comes to student transportation issues

Michelle Leasure

Crossing Guards/Payroll Tech

Michelle Leasure

Crossing Guards/Payroll Tech

• Researches and prepares all mapping information for special use variances, routing and zoning change requests utilizing GIS on Transfinder

• Makes changes to the district zoning and routing maps when required

• Improves by updating and replacing the old with new zoning maps

• Completes special mapping projects as requested

Carl Cater


Carl Cater


• Receives visitors to the Transportation department and schedules appointments with the Director of Transportation

• Operates and maintains all office equipment

• Maintains list and issues purchase orders for vendor purchases

• Types various reports, memos, correspondence, notices and recommendations

Randy Arnold

Mapping Tech

Randy Arnold

Mapping Tech

Lori Fairless

Administrative Assistant

Lori Fairless



• Provides dispatching and reception for the department

• Provides administrative support for the department

• Maintains strict confidentiality regarding sensitive matters

• Files and retrieves documents • Assures route and routing

communication • Secures substitute bus drivers

• Prepares and conducts new employee orientation

• Presents any Human Resources updates and procedures to department

• Responsible for training the Transportation Department in a multitude of areas

Tara Rodosta

Dispatcher

Tara Rodosta

Dispatcher

• Responsible for training new hires in the classroom and on the skill course

• Instructs new hires in various areas such as: special education training, pre and post trip inspections, bus instruments panel, air break check, student loading and unloading, and student management

• Responsible for any re-training of Transportation employees

Eileen Targac

Lead Trainer

Eileen Targac

Lead Trainer

• Manages the fleet maintenance computer program and parts sections, while providing administrative assistance in a variety of functions, including operational programs, and special project coordination

• Makes recommendations to the director and fleet maintenance manager, and supervises changes in operation of the shop area

Sterling Paige

Driver Trainer

Sterling Paige

Driver Trainer

• Provides dispatching and reception for the department

• Provides administrative support for the department

• Maintains strict confidentiality regarding sensitive matters

• Files and retrieves documents • Assures route and routing

communication • Secures substitute bus drivers

Mike Roberts

Fleet Inventory Specialist

Mike Roberts

Fleet Inventory Specialist

• Performs on-site technical work to install and maintain systems as requested by work orders and help requests initiated by Allen ISD users

• Schedules and documents work to best utilize time and efforts for maintenance, repairs and monitoring of these systems

• Develops test fixtures/harnesses to simulate equipment’s working environment

Monica Morales

Dispatcher

Monica Morales

Dispatcher

• Responsible for training new hires in the classroom and on the skill course

• Instructs new hires in various areas such as: special education training, pre and post-trip inspections, bus instruments panel, air break check, student loading and unloading, and student management

• Responsible for any re-training of Transportation employees

Harmon Strickland

A/V Technician

Harmon Strickland

A/V Technician

Ed Knight

Driver Trainer

Ed Knight

Driver Trainer


• Cross trains into other areas and helps with other technicians with assigned work orders

• Diagnoses and repairs mechanical problems on various types of vehicles and equipment

• Executes heavy line maintenance services of district vehicles and equipment

• Performs fabrication when needed

• Ensures an efficient and systematic intake and outtake of parts while utilizing a computerized inventory system

• Assists in coordinating the order and delivery of needed parts

• Maintains an orderly and clean environment in the parts room through organization and meticulous management

Adam Tucker

Lead Mechanic

Adam Tucker

Lead Mechanic

• Makes automotive and bus repairs and tune-ups


• Performs preventative maintenance

Amy Nelis

Inventory Technician

Amy Nelis

Inventory Technician




Justin Fay

Mechanic

Justin Fay

Mechanic

• Manages the daily assigning of work and ensures the completion of tasks



• Reviews completed work for completeness and accuracy

Marchancy McNeal

Mechanic

Marchancy McNeal

Mechanic




Jay Nelis

Shop Foreman

Jay Nelis

Shop Foreman




Steven Hannant

Mechanic

Steven Hannant

Mechanic

Michael Mitchell

Mechanic

Michael Mitchell

Mechanic


Transportation Did you know?

• Transportation employs 104 bus drivers • Athletic coaches drive AISD buses as well • State requires a 20-hour training course • AISD requires an additional 26 hours of training • Drivers are required to pass a skills course every 2 years • Physical Fitness is tested every year • 10 employees support the fleet maintenance of:

o Buses o White Fleet o Tractors o Trailers o …anything with wheels!

District Rentals

Please email Rosa Pickering to check on the availability of rentals. If available, enter a WebTrip request to reserve. All rental information is on the Transportation Department website.

Chevy Silverado Pickup

Transit/Activity Bus 3 Chevy Suburbans

Special Needs Bus with Chair Lift

Chevy Express Cargo Van

Conventional Bus

Transportable Smoker/Grill

John Deere 6x4 Gator

Chevy Traverse

Reservations


Bus Request Forms can be found on the district website under: Intranet>Staff Tool Box>Sign In >Document Library

All Field Trips Requests Must be Submitted into WebTrips a Minimum of 10 Days Before the Field Trip.

Operations Handbook

Facilities and Maintenance

Operations Handbook

Facilities Department

Our Mission

Provide students and staff with a safe, clean, comfortable and functional place to teach and learn.

Our Goals

Complete work orders within the time frame established for each work order priority to the satisfaction of the requestor. Improve employees skill set by providing opportunity for training. Increase employee safety by furnishing equipment and training to complete work safely.

Operations Handbook


Our Strategies

Develop an accountability system that sets high expectations and holds staff responsible for performance excellence. Build collaborative partnerships to involve campuses to maximize department achievement. Provide leadership and support to build capacity for efficient operations and effective use of resources. Foster positive relationships among all students, staff, and campuses by embracing cultural diversity. Optimize providing services and working through the ongoing infusion and integration of technology. Communicate with staff, coworkers, and campuses to maximize positive, productive, and collaborative relationships. Implement a data-driven management system within every trade group.

Operations Handbook


The Facilities Department is comprised of four areas:

* The Facilities Department – oversees construction, renovations and additions, administers the Custodial Service Contract, administers the Landscape Service Contract, administers the Pest Control Contract, oversees land purchases and sales, oversees energy consumption and usage, provides maintenance and repair of POTS phone lines, public address systems, classroom sound systems, data line installations, and coordinates PTA improvements at district facilities.

* The Maintenance Department - provides maintenance, repair and utility services for facilities through such trades as carpentry, electrical, general maintenance, HVAC, locksmith, and plumbing.

* Facility Leasing – oversees the leasing of facility rooms, gyms, cafeterias, etc by district departments, school groups, city groups, and public entities.

* Athletic Grounds maintenance – provides maintenance and repair of the district exterior sports facilities and fields.

Operations Handbook

What is the difference between Facilities and Maintenance?


Facilities Department areas of responsibility includes construction along with capital improvement if it is cost effective, supports student learning or operationally necessary. The Facilities Department oversees all construction, renovations and additions. This work includes alterations or work performed to change the material function of an area or space. Changes to the interior arrangement, changes to other physical characteristics of an existing facility, to change the designated purpose or adapt to a new use is the function of Facilities Construction Department and is referred to the Executive Director of Facilities and Assistant Superintendent of Operations for evaluation and/or completion. Facility modifications, upgrades, remodeling, expansion and contractions are all the purview of the Executive Director of Facilities and Assistant Superintendent of Operations. Facilities Maintenance may assist with alterations, modifications, upgrades or remodels when the maintenance work load permits or it is cost effective to do so.

Facilities Brandon Boyter , Executive Director of Facilities, 972-727-0363

•Cell 469-910-2586

•Oversee and manage operations of the Facilities department including Maintenance, custodial, construction and renovation and leasing of district facilities.

•Coordinate and oversee construction , additions and renovation projects for the district.

• Coordinate district land transactions

•Responsible for regular and emergency maintenance, operation and repairs to mechanical, electrical, plumbing, locks & doors, interior and exterior wall system, roofing systems

•Responsible for restoring, electrical, natural gas and water outages and repair of piping system leaks

Steve Hanner


Steve Hanner


• Oversee all construction projects for the district

• Manage all construction project managers and facilities staff

• Coordinate the review of all documents related to construction projects.

• Lead quality control of all construction and renovation projects for Allen ISD.

Wally Younger

Construction Bond Manager

Wally Younger

Construction Bond Manager

•

•Review of all construction documents including submittals and shop drawings

•Oversee the permitting process of all facility projects

• Oversee construction and renovation projects assigned throughout the district

•Responsible for quality control of construction projects assigned

Scott Stoneburner / Anna Cutler

Construction Project Managers

Scott Stoneburner / Anna Cutler

Construction Project Managers

• Cell 214-208-8990

•Coordinate the leasing of all district facilities

• Point of Contact for after hours problems related to leased facilities (including HVAC and equipment).

•Coordinate room set-up with campus and custodial services

• Supervise Work order Specialist

Donna Iiams

Facility Scheduling Coordinator

Donna Iiams

Facility Scheduling Coordinator

Brandon Boyter

Planning and Construction

Brandon Boyter

Planning and Construction

Josh McCain

Assistant Project Manager

Josh McCain

Assistant Project Manager

• Assist the project managers and project coordinators in all phases of construction and project close-out

•Coordinate all district testing of construction projects and report findings to appropriate party

• Oversee small facility improvement projects

•Acts as the liaison with facilities department in the handover and acceptance phase of constructions projects.

Aaron Douglas

Facility and Maintenance Specialist

Aaron Douglas

Facility and Maintenance Specialist

• Assist the project managers and project coordinators in all phases of construction and project close-out

• Coordinate all district testing of construction projects and report findings to appropriate party.

• Coordinate the close out process of construction and renovation projects as well as all attic stock materials.

•Oversee small facility improvement projects

Roy Mitchell

Energy Manager

Roy Mitchell

Energy Manager

• District Energy Management Policies

• Review and Coordinate Utility Contracts

• Provide Construction Input Related to Energy Usage

• Education of Staff and Students related to Energy Conservation

• Audit Energy Usage at Schools

Ethan Vaughan

Compliance Specialist

Ethan Vaughan

Compliance Specialist

• Schedule inspections and maintain records related to the inspections of AISD facilities including: fire and health inspections, bleacher inspections, generators, grease traps, kitchen hoods, fire extinguishers, AED machines, playgrounds and refrigerant monitoring

•Landscape Services coordinator

•Implements and maintains EPA Refrigerant regulations per section 608 of the Clean Air Act.

Jessie Martin


Jessie Martin


•Supports Executive Director of Facilities

•Supports Facilities and Maintenance Departments and AISD Campuses

•Budget, Purchasing and Accounts Payable

•Maintains Employee Records, Construction Records, Title, Deeds, and Property Records

Facilities Brandon Boyter, Executive Director of Facilities, 972-727-0363

•Oversee work related to the care and maintenance of the district athletic fields

•Oversee maintenance of the sport field irrigations systems

•Inspect and maintain grounds around the sport facilities including fences, gates, ancillary buildings and bleachers

Mack Puterbaugh

Athletic Grounds Supervisor

Mack Puterbaugh

Athletic Grounds Supervisor

•Coordinate and manage the work order system for AISD •Maintains accounting records for completed work order tickets related to inventory expended and labor spent on individual work orders

•Operates computer-base programs, specifically WebTMA, Eduphoria, MS Office Products, and others as needed

Crystle Abbott

Work Order Specialist

Crystle Abbott

Work Order Specialist

• Responsible for operation, supervision, and management of the Performing Arts Center at Allen High School.

•Responsible for carrying out policies and procedures approved by the District and the PAC

• Coordinate PAC activities with custodial services, vendors, and AISD departments

•PAC budget, purchasing and accounts payable.

PAC Venue Manager

Russell Caudle

PAC Venue Manager

Russell Caudle

Operations Handbook

Maintenance Department The Maintenance Department provides maintenance, repair and utility services for facilities through such trades as carpentry, electrical, general maintenance, HVAC, locksmith, and plumbing. Routine maintenance, corrective maintenance, emergency maintenance, urgent maintenance, and preventive maintenance are all administered by Facilities Maintenance to insure personal safety, operational and structural integrity, as well as the longevity of building components and systems. The term “maintenance” normally applies to both maintenance and repair of existing buildings and building systems. Maintenance is defined as all actions which have the objective of retaining or restoring an item in or to a state in which it can perform its required function. Maintenance includes inspection; adjustment, lubrication, and cleaning (non-custodial) of equipment; painting; resurfacing; and other actions to assure continuing service and to prevent breakdown. Maintenance does not prolong the design service life of the property or equipment, nor does it add to the value of the asset or property. Maintenance is typically preventive in nature and is usually preplanned and scheduled. Repairs include work to restore damaged or worn-out property or equipment to normal operating condition. Repairs are curative and are usually reactive in nature and a response to a service request. The trades respond to both scheduled maintenance and emergency or urgent maintenance issues.

Maintenance Steve Hanner, Director of Maintenance, 972-908-8969

•Toilet & urinal repair/replace

•Sewer backup/blockages

•Water leaks

•Hand wash basin repair

•Sink repairs

•Water fountain repair/replace

•Garbage disposal repair

•Natural gas piping inspection & repair

•Grease trap cleaning

•Backflow preventer inspection & repair

•Interior & Exterior Lighting

•Power Installation

•Electrical outlets-switches

•Appliance repairs

•Scoreboard Repairs

•Clocks & bells

•Roll up Gate repairs

•Kiln repairs

•Fire alarm repair

Randy Brown

Electrical Supervisor

Randy Brown

Electrical Supervisor

•VCT Tile repair/replacement

•Ceramic Tile repair/replacement

•Restroom partition repairs

•Paper product dispensers

•Playground equipment repair

•Sports Equipment repair

•Signage

•Flag pole repair

•Graffiti removal

•Projector screens

•Marker boards repair/replace

•Pencil Sharpeners

•Locker repair

•Fire Extinguishers

•Fence repair

Jake Dugger

General Maintenance Supervisor

Jake Dugger

General Maintenance Supervisor

•Open locks for district facilities

•Changes lock combinations and key cuts

•Maintains and repairs doors, door hardware and closure mechanisms

•Compiles and maintains record of tools and equipment on Locksmith truck and work area

•Works with Director of Maintenance to utilize maintenance management system to schedule and monitor program

Jeff Dugger

Locksmith

Jeff Dugger

Locksmith

•Drywall and wall vinyl repair

•Furniture repair/assembly

•Cabinet repair/replace

•Counter top repair/replace

•Trim & molding repair

•Cove base repair

•Ceiling grid & tile repair

•Painting

•Special carpentry items

•Glass repair/replacement

Jose Madrigal

Interior Finish

Jose Madrigal

Interior Finish

Scott Brassfield

Plumbing Supervisor

Scott Brassfield

Plumbing Supervisor

•Air Conditioning repair

•Monitors, supervises, and instructs HVAC workers in the safe and timely completion of duties assigned

•Maintenance & Repairs to

•-Air Conditioning

•-Chillers

•-Ice Machine

•-Cooling Towers

•Boilers

•HVAC & Refrigeration Preventive Maintenance

Earnest Waller

HVAC Supervisor

Earnest Waller

HVAC Supervisor

•Central Plant Operations

•Event scheduling and set up

•Performs regular scheduled inspections of facility and building systems to insure building cleanliness and maintenance

•Supervise Custodial Operations

•Maintenance & Repairs to

•-Electrical

•-General Maintenance

•-HVAC

•-Plumbing

Stacy Guffey

AHS Operations Manager

Stacy Guffey

AHS Operations Manager

•Maintains a cleaning schedule that includes cleaning of floors, marker boards, waste baskets, windows, walls, furniture, equipment and restrooms

•Dust mop, spot mop, strip, reseal and spot seal tile floors

•Set ups for after-hour events

•Replacement of ceiling tiles and lamps

•Moving of furniture and other items

•Minor repairs

Jorge Oviedo Lara

Lead Custodian

Lindsey Elementary

Jorge Oviedo Lara

Lead Custodian

Lindsey Elementary

•Supports Director of Maintenance

•Supports AISD Campuses and Departments

•Maintenance Employee records

•Maintenance Invoices

•Maintenance Purchasing

•Maintenance records

•Maintenace invoice reconciliation

•Supports Maintenance team

•Supports Facilities team

Marsha Wallesch

Bookkeeper/Administrative Support

Marsha Wallesch

Bookkeeper/Administrative Support

Operations Handbook


Our Mission

Collaboratively research, develop, and implement school safety and security's best practices while providing 24/7 emergency support and guidance.

Our Vision A safe and secure learning environment for our students, staff, and the Allen ISD community is our top priority.



Ernesto Rodriguez

Safety and Security Specialist Robert Montgomery

Safety and Security Specialist Kyle Pursifull

Administrative Assistant Sandi Osborn


In Allen ISD, the safety of students, staff and visitors is our top priority and we take this responsibility very seriously. Our comprehensive security program addresses prevention, intervention, student assistance, preparedness, emergency response and building security. AISD routinely reviews safety and security procedures and makes adjustments when necessary. That means we’re constantly exploring new and creative ways to enhance existing security measures and adopting those policies and protocols proven to be effective in reducing risk. It is a team effort – we rely on the continued support of students, parents and the community to keep our schools safe. We work closely with our local police and fire departments to coordinate prevention and response activities, perform regular security audits and provide frequent training to all employees on security issues.



Security Monitoring Team (972) 908-8888

• Jessica Ritchie - Lead Clay Mathews LaRon Dickerson Nikki Taylor Bobbie Lloyd Anthony Samuels

X 8888


Intrusion Alarm School Year Schedule:

AHS and LFC: Arms @ 12:30 am / Disarms @ 5:00 am

MS and ES Campuses: Arms @ 12 am / Disarms @ 5:30 am

All Campuses 7 pm – 7 am Saturday & Sunday (also during the summer)

Access Schedule:

Teacher Access: 6 am - 9 pm Monday through Sunday

Safe and Secure Schools Ernesto Rodriguez, Director of Safe and Secure Schools, 972-236-9367

•Supports Director of Safe and Secure Schools

•Assists in the research, development, planning, coordination and implementation of all district safety and security programs

•Safety and Security audits and assessments

•Investigate truancy referrals and determine appropriateness prior to filling court action

•Assist Director on all SRO and radio communication related issues

Robert Montgomery

Security Specialist

972-236-0692

Robert Montgomery

Security Specialist

972-236-0692

•Supports Director of Safe and Secure Schools

•Assists in the research, development, planning, coordination and implementation of all district safety and security programs

•Safety and Security audits and assessments

•Investigate truancy referrals and determine appropriateness prior to filling court action

•Assist Director on all Central Monitoring Station, Camera, Intrusion Alarm, electronic doors and Panic (lockdown button) related issues

Kyle Pursifull

Security Specialist

972-236-0822

Kyle Pursifull

Security Specialist

972-236-0822

•Supports Director of Safe and Secure Schools and Safety Security Specialists

•Assists in coordination of all aspects of the district’s Safety and Security planning, training, implementation, and compliance monitoring

•Assists in the coordination of all campus initiated truancy enforcement actions

Sandi Osborn


972-236-9367

Sandi Osborn


972-236-9367

• IS-100.a Introduction to ICS for schools at https://training.fema.gov/is/courseoverview.aspx?code=IS-100.sca

• IS-200.a ICS for Single resources and Initial Action Incidents at https://training.fema.gov/is/courseoverview.aspx?code=IS-200.b

• IS-700 National Incident Management System (NIMS), An Introduction at https://training.fema.gov/is/courseoverview.aspx?code=IS-700.a

• IS-800.b National Response Framework, An Introduction at https://training.fema.gov/is/courseoverview.aspx?code=IS-800.b

• IS-362.a Multihazard Emergency Planning for Schools https://training.fema.gov/is/courseoverview.aspx?code=IS-362.A

Required ICS Training for All Campus Administrators


https://training.fema.gov/is/courseoverview.aspx?code=IS-100.sca



https://training.fema.gov/is/courseoverview.aspx?code=IS-200.b



https://training.fema.gov/is/courseoverview.aspx?code=IS-700.a






https://training.fema.gov/is/courseoverview.aspx?code=IS-362.A



Campus Emergency Response Plan Updates

• Campus Emergency Operation Plan Templates are located:

L:/SafeandSecure / 3 – CRISIS MANAGER / Campus SRP Templates

Campus EOP templates must be updated and saved over the current template on the L: drive by August 21, 2017

A list of all campus employee email addresses who will need access to the Crisis Manager app must be emailed to Sandi Osborn ([email protected]) by September 5, 2017

• Intrusion Alarm Authorization Forms and Instructions are located:

L:/SafeandSecure / 1 – INTRUSION ALARMS



Please document all drills on the district preparedness drill documentation form and complete the After Action

Review Report. Submit both documents to Safe and Secure Schools by the 20th of each month.

• EVACUATION: Monthly. The first Evacuation drill must be performed during the 1st week of school and by

the 15th of each month thereafter from September – June .

• LOCK DOWN: 1 per semester. First Lock Down drill must be completed within the first 9 weeks of school.

• SHELTER IN PLACE (Hazardous Material): 1 per semester. First Shelter In Place drill must be completed

within the first 9 weeks of school.

• SHELTER IN PLACE (Severe Weather): 1 per semester. First Shelter in Place drill must be completed within

the first 9 weeks of school.

• LOCK OUT (Reverse Evacuation): 1 per semester. First Lock Out Drill must be completed within the first

9 weeks of school.

• TABLETOP EXERCISE: 1 per semester. The first semester tabletop exercise must be facilitated by Safe and

Secure Schools. Please use the shared calendar to reserve your time.

• STATE DRILL FORM: Complete for all evacuation drills and submit monthly by the 20th

Drill Schedule and Reporting

Required Drill Reporting


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