organization effectiveness

Organization EffectivenessGS1 System Development Process

26th January 2009

22

GS1 System Development Process

Objectives• Implement a single system development process

across GS1 • Achieve a common and integrated process for

standards, guidelines, solutions and services• Leverage the best practices for process management

across GS1• Will ensure that development includes relevant

industry and technical expertise• Will ensure guiding principles of existing GS1

standards development are maintained(GSMP and EPCglobal SDP)

3

GS1 System Development – GSMP, EPCglobal, Future

GSMP (*) EPC SDP SDP

Standards – 6 step process including Business Needs, Business Requirements, Solution Design, Approval and Ratification, Post

Solutions – Variation of 6 step process

Services – Not fully defined

Standards – 11 step process including Business Needs, Business Requirements, Approval, Technical Standard Development, Prototype, Approval, IP review, Ratification

Solutions and Services – Not defined

Standards, Solutions and Services Statement of Business NeedsMapping of Needs against existing Solutions, StandardsDetailed Requirements Gathering & Analysis Business Solution Design (A Standard? Solution? Guideline?)DevelopmentPilot or PrototypeApproval (for all) and Ratification (for Standard)Implementation Support

DEVELOPMENT PROCESSFull development process for Complex and New Requests

4


Oversight bodies-GS1 MB-BCS

BCS Groups-Operations Group-Process Group-Architecture

BRG’s-GPC-……..BRG’ working groupsTechnology Groups

Leadership bodiesEPCglobal BOG-Board Technology Committee-Board Strategy Committee

SDP Governance-Joint Strategy and Plan Comm-Business Steering Committee -Technical Steering Committee

Working Groups-Industry Action Groups -Joint Requirements Group-Technical Standards Groups

Oversight bodies - Standards-GS1 MB-BCS

Architecture GroupProcess Leadership CommitteeEPCglobal BOG Technology Committee

-Industry Engagement Committee

Systems Development Groups-Joint Development Groups-Solutions/Services Development Groups-Technical Standards Development Groups

ORGANIZATION

5


GSMP (*) EPC SDP SDP

Membership-Member Organizations-End users

Decision making-Consensus where possible-Stage Gates (Vote as necessary)

Architecture- Under development

Membership-End users-Member Organizations-Solution providers

Decision Making-Consensus where possible-Votes for Requirements and Draft Standards-BSC and TSC approval

Royalty Free Standards (where possible)-Intellectual Property Policy -“Opt-in” as needed

Architecture EPCglobal Architecture Framework

Membership-End users-Member Organizations-Solution providers as agreed

Decision Making-Consensus where possible-Votes/Go No Go

Royalty Free Standards (where possible)-Intellectual Property Policy- “Opt-in” as needed

ArchitectureSingle Integrated GS1 Architecture

PRINCIPLES

6

Key Transformational Changes

• Clarity around prioritization and development of a single priority list

• Focus on a single cross-organizational process (from handoffs to collaboration)

• Business vs. Technology driven• Focus on a comprehensive delivery of meeting

agreed business needs

6

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GS1 Six Steps Industry Engagement and System Development

1 Discovery - by MO's, GO etc.

Observations, recommendation

2 Initial contact & planning

3 Form community, define needs

4 Develop Standards & solutions

5 Implementation

6 Ongoing engagement & support

Global Engagement Plan

Community, definition of needs Requirements

Document

Refer to ISDP Process

Meetings, feedback, refinements

Ratified standards, Guideline, Approved Solutions, Services

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System Development Process

1 Statement of Business Need

2 Requirements Development

3 GS1 System Development

4 Deployment

Clear Definition Of Need

Ratified Standards, Guideline, Approved Solutions, Services

Publications, Marketing, Support Tools and Training

Requirements

Document

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GS1 System Development Process

Cross Functional Roles and Responsibilities

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Process Overview

New Industries

DeploymentPublications, Marketing, Training

Core Industries Member Organizations

Business Needs

Requirements

System Development

Industry Engagement and Community Management

Prioritization• Already available?• New Development?

Standard? Solution?Services?

Standards Process Steps VoteRatification

Solutions & ServicesProcess Steps as neededPilotIntegration

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Roles and ResponsibilitiesStep 1: Statement of Business Need (from IE)

ProcessIndustry

EngagementSystem Development

MO SupportMember Organizations

Definition of Business Needs and Opportunities

Engagement with external community; linkage to industry groups e.g. trade associations

Local level interest or currently addressed at a local level

Represent local members and industries. Clarify/reinforce needs

Validation and Feasibility of Needs

Assess financial viability and business case

Provide impact analysis on existing GS1 System Components, technical advice

Prioritization and approval from Industry for development (commitment to deploy)

Assess commitment and industry readiness

Support with outreach in conjunction with MOs

Provide input from local members and industries

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Roles and ResponsibilitiesStep 2: Develop Requirements

Process Step Industry

Engagement System Development


Describe business processes

Ensure alignment with industry expectations and provide business expertise from community and staff

Documentation of process

Facilitation

Initiate development of support materials

Active involvement

Detailed Requirements

Ensure appropriate input to requirements from industry stakeholders

Ensure contribution and community review of output

Gathering and documentation of requirements; public review comment resolution

Facilitation


Active involvement

Harmonization of Requirements across GS1 System

Impact Analysis

Architectural Review

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Roles and ResponsibilitiesStep 3: Development

Process StepIndustry



Determine Development need – Standard, Guideline, Solution, Service

Validate expected output to industry needs

Map requirements to expected output (standard, solution, service, guideline)

Identify type of support material needed

Validate expected output

Business Solution Design

(Ensure Harmonization and Reusability)

Ensure alignment with industry expectations

Development and documentation

Facilitation

Align with implementation collateral

Active involvement

Technical Standard/Solution/Service Development

Assure alignment with industry expectations

Design and Documentation, Q&A, Facilitation

Align w Implementation collateral

Active involvement

Prototype/Pilot

IP Review and Ratification

Industry participation in pilot

Facilitation

IP Review

Ratification

Active involvement

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Roles and ResponsibilitiesStep 4: Implementation

Process StepIndustry



Provisional Documentation

Review and validate

Supply content for implementation documentation

Implementation material finalized (business case, process, etc.)

Validate documentation

Translation into local language

Additional Collateral finalized

Training program development (using expert input from other areas)

Communication Newsletters, articles

Web-site and wiki update

Support in local language

Final Documentation

Review and validate



Support in local language

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Governance

• Standards will be ratified by GS1 Management Board• Board Committee for Standards will review standards and make

recommendation to MB. (Informal advice and guidance from EPCglobal Board Technology Committee as required)

• Solutions/Services releases are approved by GS1 CEO• GS1 Architecture Group

• Reviews and provides recommendations for all relevant business requirements, standards, solutions and services under development against the GS1 Architecture through the Architecture Review Process

• Process Leadership Committee• Combination of roles of GSMP Process Group and EPCglobal Business

and Technical Steering Committee

• Oversight of process and system development work for standards

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Clarification of Business Needs Versus Business Requirements

Business Needs• Definition and prioritization of generic business

opportunities and problems that an industry wants to solve

• Expected impact on community (e.g.financial, geographic)• Business case definitionBusiness Requirements• Detailed process understanding and detailed specification

of what end users will require in order to solve the problem or take advantage of business opportunity

• Includes specific parameters and details that can be used to define a standard, guideline, solution or service

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Business Needs and Requirements

• Business Needs and Business Requirements should define the need for:• GS1 Standards• GS1 Solutions• GS1 Services

• Then it can be determined if the needs apply to:• Maintenance of EXISTING Standard, Solution or Service• Or a NEW Standard, Solution or Service

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Definitions (Expanded definitions in GS1 Glossary of Terms)

GS1 Standards: Specifications for identifiers, attribute data, bar codes, RFID tags, data exchange and interfaces that ensure interoperability and consistency throughout supply chains. (e.g. EPCIS, Party Sync)

GS1 Solutions: Bundled package of GS1 Standards and/or services designed to meet a business need. (e.g. Traceability, Extended Packaging)

GS1 Services: Facilities or software that provide benefit or assistance in support of the implementation of GS1 standards and solutions. (e.g. ONS, GR, GEPIR)

All GS1 Standards, Services and Solutions are created using GS1 System Development Process

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GS1 Standards DevelopmentCommunity Structure

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Industry EngagementStatement of Business Need

Note: Its is planned to leverage the GSMP name for standards development and maintenance although a significant communication effort will be required to ensure clear understanding across all parts of the GS1 community

GS1 Standards Dev Community Structure(groups shown are examples)

Prioritization & Feasibility

Tech Standards

Deployment

Sys

tem

Dev

elo

pm

ent

GS1Identification

EPCIS

Industry Engagement Committee

Pro

cess Le

ade

rship

Co

mm

ittee

Discovery

UHFGen2

EANCOM

Standards Maintenance (BRG) Joint Requirement Groups

Bar Codes

eCom andData

Exchange

Identification Data SyncHealthcareTraceabilityGuideline

PartySync

Standard

MissingIdentification

Guideline

DataDiscovery

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System Development Groups by Type

JointReq

Groups


Step

2- Req

Step

3 - Dev

Step 1

Step 4Deployment

TechnicalDev

Groups

JointReq

Group

BusinessReq

Group

Simple ChangeRequests

Complex Application Stds

Complex Tech Standards

Solutions and Services

Step

2 and

3 – Req

and

Dev

Step

2 and

3 – Req

and

Dev

WorkIn

Progress

Sys

tem

s D

evel

op

men

t

22

Purpose:• Advice on cross industry prioritization and applicability

• Review and understand business needs identified by Industry Engagement

Composition –

• End user representatives from each Industry that is part of Core

• MO representatives

• End users from other industries as recommended and agreed by Committee who are currently engaged in work efforts in GS1

• Representation from staff as needed - IE, ISDP, Marketing, Public Policy and MO Support

• Purpose and ongoing requirement for Industry Engagement Committee to be reviewed annually


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Purpose• Ensures efficient delivery of system development based on

due process• Responsible for oversight of Process and Standards

Development issues• First level of approval for formation of new Groups in

Standards Development• Is a merge of GSMP Process Group and EPCglobal

Technical Steering committee

Composition• Representation from stakeholders of system development –

end users, MOs and Solution providers• Staff representation from ISDP, IE and MO Support

Process Leadership Committee

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Roles & Responsibilities:• Similar to BRGs today• Maintain existing standards via Simple Standards Request

Purpose:• Develop the Requirements to feed new / updated Standards• Make recommendations to changes in standards• Cross Industry Representation• Solution Provider Participation

Standards Maintenance Teams (BRG)

Bar Codes

eCom/

Data

Exchange

Identification Data Sync

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Joint Requirements GroupsHealthcare

Traceability

Guideline

Party

Sync

Standard

Missing

Identification

Data

Discovery

Roles & Responsibilities:• Can be cross industry• Mission specific and sunset when charter is completed• Create requirements related to Technical standards• Develop requirements and application standards• Include expertise from GS1, Solution Providers and BRGs as applicable

Purpose:• Develop & approve Business Requirements• Create Application standards and/or relevant guidelines• Solution Provider can participate and vote at appropriate phase as decided by

End Users• Intellectual Property Opt-in where applicable

Item Level

Tagging

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Roles / Responsibilities:• Structure for the technical standards development • Supply expertise to Joint Requirements Team and Complex

Standards teams for application standards development• Creation of Technical Guidelines

Purpose• Develop technical standards from Joint Requirements• Create Technical Guidelines• Intellectual Property Opt-in

Tech Standards Development

GS1

Identification

EPCIS

Discovery

UHFGen2

EANCOM

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Example of GS1 Standards: Data Discovery

1 Statement

Of Need

2 Requirements

Development

3 GS1 System

Development

4Deployment

Industries define need to securely answer questions about objects with known/unknown trading partners

Regulatory drivers and/or other opportunities identified

Align w 1-3 year plan and identify cross- industry impact

Go/

No Go

Create Joint Group, Develop Bus Requirements

Develop specific parameters

Architecture Group

Review and Reqs Finalization

Create Tech WG, and charter/plan for Data Discovery Standards

Pilot test, etc…

Publish and launch ratified Standard(s)

Publish and launch implementation campaign

Create

Training

Materials

Marketing

materials

Developed

Development of application standards, tech standards and tech guidelines …

Ratification

Go/

No Go

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GS1 Solutions and Services Development Process

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GS1 System Development Structure:Services and Solutions

Solution / ServiceJoint Requirements Groups

(Maintenance of Existing and/or New Functionality)- Requirements

Solution / Service Development (Internal or 3rd Party)

- Technical (software development)- Bundling / Creation of Components for Solution / Service

- Pilot Test - Guidelines


Deployment

Sys

tem

Dev

elo

pm

ent

Step

2 - Req

sS

tep 3 - D

ev

Step 1

Step 4

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Solutions / Services DevelopmentCommunity Structure (groups shown are examples)


Step

3

Step 1

Step 4Deployment

Sys

tem

Dev

elo

pm

ent


Solutions & Services Development (Internal or 3rd Party)

GEPIRAuthentication

Traceability

ONS

Solution / ServiceJoint Requirements Groups(Maintenance of Existing)

Solution / ServiceJoint Requirements Groups

(New Functionality)

Step

2

Authentication

EPCIS DataDiscovery

Registry

GEPIR

Traceability ONSRegistry

DataDiscovery

Data Driver

MO TrainingTools

MO TrainingTools

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Roles / Responsibilities:• Create relevant and community requested solutions and services

that solve business problems as defined during Requirements process

• Address needs that ensure effective use of technology based on GS1 standards

Further process details to be developed in Phase 3b

Purpose• Develop comprehensive guidance and supporting tools that

integrate GS1 standards to meet a business need

Solutions & Services

GEPIRAuthentication

TraceabilityONS

Registry

DataDiscovery

Data Driver

MO TrainingTools

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Example of GS1 Service Creation: Authentication

1 Statement of

Need

2 Requirements

Development

3 GS1 System

Development

4Deployment

IE identifies need to register, validate, share info re: GS1 Keys

ID Regulatory and other drivers for implementation

Align w 1-3 year plan and identify cross-ind impact

Go/

No Go

Create Joint Group, Develop Bus Requirements

Develop specific parameters

Architecture Group


No new standards devt. Create development plan for Service.

Engage 3rd party to develop central registry function.

Create MO Service Agreement (Legal)


Create

Training

Materials

Marketing

materials

Developed

Development begins to enhance GEPIR for distributed functions.

Go/

No Go

Go/

No Go

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Example of GS1 Solution Creation: Extended Packaging Solution

1 Statement

Of Need

2 Requirements

Development

3 GS1 System

Development

4Deployment

IE identifies need to enable trade item & mktg data transmit to consumers via mobile devices

ID Regulatory and other drivers for implementation

Align w 1-3 year plan and identify cross-ind impact (retail / CPG only)

Go/

No Go

Simple CR for Data Sync BRG and Form Joint Group

Develop specific requirements for Guideline for Ext Packaging for Mobile Comm

Architecture Group


Create agreements for external parties (Legal)


Create

Training

Materials

Marketing

materials

Developed

Go/

No Go

Go/

No Go

Enhancement to standards and development of Extended Packaging Guideline

Prototype the solution using

Existing/updated/new standards

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GS1 System Development Organizational Support

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Critical Success Factors for SDP Organization Structure – Staff

Presence of sufficient technical expertise/support• Must come from MOs, GO

Effective Facilitation• Neutral dialogue• Committee rapport• Gaining community trust• Focused discussion• Transparency in Processes

Project/Process Management• Timeliness• Due process• Positive result• Consensus Decision Making

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GS1 SDP Functions

Integrated Standards

Development Process

Conformance Management/Certification

Technical Expertise

System Development

ProcessMgmt/ Facilitation

Development

Administration

Barcodes

Identification

EPC/RFID

ProgramMgmt

Tech Support

Data Sharing

Traceability

Solutions and Services

Development

ProcessMgmt/ Facilitation

Development

Administration

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Community Management: Single Face

• Unified Events/Meetings• Focus on solving business problems• Facilitate community involvement in System

Development • In collaboration with Industry Engagement who is responsible and

accountable for GS1 relationship with industries

• An integrated GS1 System development process• Uniform User experience

• Community-Room, infrastructure (i.e., CR system)

• Communication

37

38

IT Support and Infrastructure

• Common Telco provider and web tools• Web presence

• Integration of Community Rooms• Integration of EPCglobal into Knowledge Center

38

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Legal Considerations for Standards Development

• GS1 Anti-trust Policy needs to be reviewed to best address what is required

• GS1 Intellectual Property Policy based on EPCglobal Policy should be signed by all participants of ISDP

• IP Council should review workgroup charters and confirm whether IP protection (opt-in) is required

• Call for IP declarations will be included at appropriate steps in detailed process for appropriate groups

• An updated code of conduct will be developed to best address what is required for GS1. Legal input required.

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Healthcare Traceability Solution

An Example of Development in the proposed GS1 SDP – Reflecting Interaction of IE, SDP, and MO Support

41

Roles and ResponsibilitiesStep 1: Statement of Business Need (from IE)

ProcessGlobal Healthcare Traceability

Industry

Engagement / Marketing

System Development

MO Support


GS1 Healthcare Group defines the need to track pharmaceuticals, medical devices and … (COMPLETED)




Discussion about Regulatory Requirements and other drivers for implementation

(COMPLETED)




Review versus 1 year and 3 year plan and present to Industry Steering Committee – Determine if cross industry opportunity exists.



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Process Step Global Healthcare Traceability

Industry


System Development

MO Support


Create HC (or Cross Ind Traceability) WG

Develop Business Requirements Analysis Document



Facilitation



Develop specific parameters required to meet Requirements (Business Solution Design)




Facilitation



Review of Req by Architecture Group – ensure consistency with GS1 system.

Process Leadership Group reviews and approves

Impact Analysis


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Process StepGlobal Healthcare Traceability

Industry


System Development

MO Support


Map requirements to existing standards where applicable For Tech Requirements, form WG with Opt-in (e.g. Discovery, EPCIS, ONS). If Solution or Service, create development plan (industry specific as needed)




Business Solution Design (Ensure Harmonization and Reusability)

Ensure requirements are included in Technical Standards.



Facilitation


44



Industry


System Development

MO Support

Technical Standard/Solution Development

Develop Working Draft of Tech standards, Develop Outline of Solution

GS1 AG Review



GS1 AG Review


Prototype/Pilot


Prototype the use of standard in the Solution

IP review

Industry Steering and Process Leadership Committee Review

Ratification of Standards (BCS)

Approval of Solution, Service (Advisory Council?)


Facilitation

IP Review

Ratification

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Roles and ResponsibilitiesStep 4: Deployment


Industry


System Development

MO Support


Create Global Healthcare Traceability Solution Collateral

Review and validate




Finalize Training Materials


Communication Marketing materials Developed

Newsletters, articles


Final Documentation

Publish Content and launch implementation campaign

Review and validate



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Anti-Counterfeit Solution

An Example of Development in the proposed GS1 SDP – Reflecting Interaction of IE, SDP, and MO Support

47

Roles and Responsibilities SOLUTIONStep 1: Statement of Business Need (from IE)

ProcessAnti-Counterfeit Solution

Industry


MO Support


GS1 Healthcare Group, Retail, Apparel, Consumer Electronics, DVD’s define the need to address counterfeit product




Document current approaches to defeating counterfeiting, government support




Determine if anti-counterfeiting is a cross industry priority. If solution is developed, how quickly will it be utilized Industry Steering Committee Review and Approval



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Process Step Anti-Counterfeit Solution

Industry


MO Support


Create Joint Anti-Counterfeiting Workgroup with reps from multiple industries, customs



Facilitation



Identify how better information can defeat counterfeiters

Identify how better defense methods (inspections, authentication) can be use




Facilitation



Review of Requirements by Architecture Group – ensure consistency with GS1 system.

Process Leadership Group reviews and approves

Impact Analysis


49


Process StepAnti-Counterfeit Solution

Industry


MO Support


Map requirements to existing standards where applicable If new standard required, create WG and Opt-in as needed. If Solution or Service, create development plan

(Industry specific as needed)




Business Solution Design (Ensure Harmonization and Reusability)

Ensure requirements are included in new Technical Standards if needed.



Facilitation


50


Process Step Anti-CounterfeitingIndustry


MO Support

Technical Standard/Solution Development

Develop Working Draft of Tech standards (if needed), Develop Outline of Solution

GS1 AG Review



GS1 AG Review


Prototype/Pilot


Prototype the use of standard in the Solution

IP review

Industry Steering and Process Leadership Committee Review

Ratification of Standards

Approval of Solution, Service


Facilitation

IP Review

Ratification

51

Roles and ResponsibilitiesStep 4: Deployment

Process StepAnti-Counterfeiting

Industry


MO Support


Anti-Counterfeiting Solution Document (industry specific as needed)

Review and validate




Pilot Training Materials


Communication Contribute to marketing material

Newsletters, articles


Final Documentation

Review and validate



organization effectiveness

Documents

gs1 system development

technical standard development

business requirements

integrated process

process management

epcglobal sdp

standardsdetailed requirements

system development1