ORGANIZATIONAL CONFLICTS

ByHARSHA VARDHAN

What Is CONFLICT

CONFLICT AND COMPETITION

Traditional ViewConflict is caused by

management error in designing organizations or by trouble makers

Conflict prevent optimal performance

Optimal organizational performance requires removal of conflict

Current ViewConfl ict arises from diff

in goals, perceptions and values

Confl ict contributes and detracts from organizational performance

Optimal organizational performance requires a moderate level of confl ict

TRADITIONAL AND CURRENT VIEW

Functional and Dysfunctional conflict

Intra-individual conflictInter-individual conflictIntra-group conflictInter-group conflict

TYPES OF CONFLICTS

Functional Conflict: Constructive and improve.

Dysfunctional Conflict: Destructive and hinder.

INTRA-INDIVIDUAL CONFLICT

Causes: Conflict from frustration Goal conflicts Role conflicts and ambiguity

1.CONFLICT FROM FRUSTRATION

NEED DRIVE GOAL

BARRIERFRUSTRATION

DEFENCE MECHANISMS

1. Aggression2. Withdrawa

l3. Fixation4. compromis

e

2.GOAL CONFLICT

Attainment of one goal excludes the possibility of attaining the other.Types:

1. Approach –approach conflict2. Turned down-approach conflict3. Avoidance-avoidance conflict4. Multiple approach-avoidance conflict

3.ROLE CONFLICT AND AMBIGUITY

Several roles and also finds time and resources inadequate to do.

Transactional analysisJohari Window

INTER-INDIVIDUAL CONFLICT

JOHARI WINDOW

INTRA-GROUP CONFLICT

Conflicts that occur with in groups.

It can act like both functional as well as dysfunctional conflict.

Task inter-dependenceTask ambiguityGoal incompatibilityCompetition for limited resources (tangible and intangible)

INTER-GROUP CONFLICTS

PONDY CONFLICT PROCESS

Contd…

Latent Conflict:conflict-promoting situations appear on the scene between individuals and groups.

Ex: Conflict between financial manager and sales manager.

Contd…

Perceived Conflict:When one party frustrate the other party, people perceive that a confluctual conditions exist.

Sales manager may need additional budget for promotional activities which financial manager may not release.

Contd…

Felt Conflict:At this stage, the conflict is actually felt.

As stated earlier, the funds are not released by the finance manager and the problem is being surfaced sales manager may need additional budget for promotional activities which financial manager may not release.

Contd…

Manifest Conflict:It is a stage of open dispute. Both parties devise their strategies to face each other.

Finance manager may openly turn down the request since he might have allotted additional funds for procurement of better raw material for production department. Sales manager may argue that better raw material has no meaning unless the facts are brought to the notice of customers, which can only be done through promotional campaign.

Contd…

Conflict resolution:At this stage, the conflict will be resolved by conflict resolution techniques.

Conflict Aftermath:At this stage, the conflict will be resolved by conflict resolution techniques.

CommunicationBringing in outsidersRestructuring the organizationDevil’s advocacy method

CONFLICT STIMULATION TECHNIQUES

GM

Lose-lose approachWin-lose approachWin-Win approach

RESOLVING INTER-PERSONAL CONFLICTS

CONFLICT MANAGEMENT STYLES

THANK YOU