Lee Ralph

lee.ralph@onlinesc.com

Creating a “new world” Social IntranetSHAREPOINT CONSULTING INFORMATION MANAGEMENT BUSINESS PROCESS AUTOMATION

AgendaPurpose of a round-table

Structured but informal Interactive and informative Encourage open discussion Feel comfortable enough to ask

questions, challenge concepts, and to share your own thoughts

Round-the-table IntroductionsLets go around the table and answer: Your name and role, and size of the company you

represent (ie # employees) Most famous person you’ve met (just to lighten the

mood) Your company’s current state Intranet– highlight

any notable good or bad points

STRATEGY CONSULTING SUPPORT SHAREPOINT CONSULTING INFORMATION MANAGEMENT BUSINESS PROCESS AUTOMATION

IntroductionWho is nSynergy?

Information Management Consulting Practice

Microsoft Gold Certified Partner Offices in Sydney, Melbourne, Canberra,

Brisbane, Shanghai, London, and New York

Australia’s 2nd Fastest Growing Technology Company in 2009

Big believers in leveraging SharePoint Out-of-the-box

All about the business outcomes

STRATEGY CONSULTING SUPPORT SHAREPOINT CONSULTING INFORMATION MANAGEMENT BUSINESS PROCESS AUTOMATION

IntroductionnSynergy Services Consulting Services Information Management and Cloud

Strategy Graphic Design & Usability SharePoint Online and Exchange Online Form and Workflow Development Training & Custom Development Intranet/Extranet/Internet Projects SharePoint Support Services Everything SharePoint!

STRATEGY CONSULTING SUPPORT SHAREPOINT CONSULTING INFORMATION MANAGEMENT BUSINESS PROCESS AUTOMATION

nSynergy Value Add 10 years of re-usable IP We can share our experience within

your industry vertical

Newsfeed page

My social journey

USABILITY AND DESIGN INFORMATION MANAGEMENT BUSINESS PROCESS AUTOMATION

I have a confession to make…..

I don’t use social tools in my personal life

USABILITY AND DESIGN INFORMATION MANAGEMENT BUSINESS PROCESS AUTOMATION

I don’t use Facebook

I don’t use Twitter

USABILITY AND DESIGN INFORMATION MANAGEMENT BUSINESS PROCESS AUTOMATION

I use LinkedIn quite regularly

Newsfeed page

Yet… USABILITY AND DESIGN INFORMATION MANAGEMENT BUSINESS PROCESS AUTOMATION

I am one of the biggest users of our Social Intranet at nSynergy

USABILITY AND DESIGN INFORMATION MANAGEMENT BUSINESS PROCESS AUTOMATION

Newsfeed page

Why? USABILITY AND DESIGN INFORMATION MANAGEMENT BUSINESS PROCESS AUTOMATION

Personal Benefits – From Global to Local

40%+ reduction in internal email

More connected to the organisation

Allows me to share my knowledge and interests

I am more productive and get relevant information quicker

USABILITY AND DESIGN INFORMATION MANAGEMENT BUSINESS PROCESS AUTOMATION

Reach into our global k-base

Hot trends in successful Intranets

“Each year, trends in successful Intranets produce an interesting insight into behaviours within organisations. The following examples show different types of Intranet designs which incorporate some of these trends.”

Lumo Intranet

Single identity for multiple companies

Single news repository Business unit specific news

& information Aggregated blog content Custom search attributes

“Traditional” style Intranet, basic integration with social news Is this a Social Intranet?

Heineken Intranet

Search driven design Graphically aesthetic Good corporate branding Dedicated real estate for quick

links Encouraging a sense of

community Users currently online are listed on

the side of the page.

“Search-Centric” style Intranet Is this a Social Intranet?

nSynergy Intranet According to WIC, this is the

most “interactive” Intranet globally based on user surveys

Social Collaboration functionality

Strong search Integration with Instant

Messaging, Video Conferencing, Online meetings and Desktop Sharing

Is this a Social Intranet? Demonstration

What’s wrong with traditional Intranets? management

They’re not used!! Forrester report shows that less than half of employees use their Intranet daily

Forester Report

STRATEGY CONSULTING SUPPORT SHAREPOINT CONSULTING INFORMATION MANAGEMENT BUSINESS PROCESS AUTOMATION

Measuring success of an IntranetIf an Intranet delivers great functionality and meets the specifications by which it was designed, BUT no one uses it… is this a successful Intranet?

STRATEGY CONSULTING SUPPORT SHAREPOINT CONSULTING INFORMATION MANAGEMENT BUSINESS PROCESS AUTOMATION

Project ManagerUsers

Sustained User Adoption

STRATEGY CONSULTING SUPPORT SHAREPOINT CONSULTING INFORMATION MANAGEMENT BUSINESS PROCESS AUTOMATION

Ref: Michael Sampson

Types of approaches

Portal

Team SitesSocial

Lack of participation

Highly managed One way Highly governed Defined structure

Lack of Business Context

Disconnected from company processes

Lack of discoverability

Silos Not connected to

everything “Collaboration

bubble”

Lack of freedom

Mostly formal collaboration

Limited discoveryLack of collaboration tools

Not integrated with corporate communications and processes

A Social Intranet

Portal

Team SitesSocial

Social Intranet Highly discoverable Structured and non-

structured collaboration Connections to people not

just information Integrated with business

process

■USABILITY AND DESIGN ■ INFORMATION MANAGEMENT ■ BUSINESS PROCESS AUTOMATION

“How should an Intranet project be approached to increase the chances of success?”

Project Approach for success

■USABILITY AND DESIGN ■ INFORMATION MANAGEMENT ■ BUSINESS PROCESS AUTOMATION

Traditional Project Methodologies

■USABILITY AND DESIGN ■ INFORMATION MANAGEMENT ■ BUSINESS PROCESS AUTOMATION

Priority Quadrant Our Project Approach

■USABILITY AND DESIGN ■ INFORMATION MANAGEMENT ■ BUSINESS PROCESS AUTOMATION

The Discovery Stage…Recent example of Discovery Stage workshop output

■USABILITY AND DESIGN ■ INFORMATION MANAGEMENT ■ BUSINESS PROCESS AUTOMATION

Priority Quadrant

■USABILITY AND DESIGN ■ INFORMATION MANAGEMENT ■ BUSINESS PROCESS AUTOMATION■USABILITY AND DESIGN ■ INFORMATION MANAGEMENT ■ BUSINESS PROCESS AUTOMATION

End of Roundtable

Final points:• Please let us know if you

would like to further discuss your Social Intranet requirements

• Interested in developing your Intranet vision?

• Drop us an email:• lee.ralph@onlinesc.com

• www.onlinesc.com