partner webcast – oracle webcenter 12c: the center of your digital strategy

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Oracle WebCenter 12c Srategy & Vision On-Premise, Cloud & Hybrid Solutions

Andreas Stellatos Master Principal Sales Consultant WebCenter Solutions – CEE

Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |


Safe Harbor Statement

The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.

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Agenda

Introduction

Oracle WebCenter Portal 12c

Oracle WebCenter Content, Enterprise Capture & Imaging 12c

Oracle WebCenter Sites 12c

Oracle Business Process Management (BPM) Suite 12c

Summary and Q&A

1

2

3

4

4

5

6


Challenges in Becoming Digital Leaders

Inconsistent experiences across multiple channel

Inability to change rapidly

Unprepared to connect everywhere

Lack of real-time responsiveness

Outdated strategy to protect enterprise information


Enabling Digital Leadership

DIGITAL EXPERIENCE

DIGITAL IDENTITY

INTEGRATION

REAL-TIME ANALYTICS

DIGITAL WORKPLACE


Unified Digital Business Platform

Available in the Cloud or On-Premise

Built to be Business Friendly

Cloud Platform for Digital Business Fusion Middleware

Web Mobile Social Internet of Things

Cloud On-Premise

APPLICATION INFRASTRUCTURE & TOOLS

DIGITAL ENGAGEMENT

APPLICATION & DATA INTEGRATION

BUSINESS ANALYTICS

BUSINESS PROCESS

MANAGEMENT

CONTENT & COLLABORATION

SYST

EMS

MA

NA

GEM

ENT

IDEN

TITY

MA

NA

GEM

ENT


Engaged Digital Workplace and Business Agility

How to enable the next wave of revenue growth, business productivity and business efficiency? With collaboration anywhere, simplified business automation & better communication?


The Digital Workplace Requires New Priorities

COMMUNICATE BETTER COLLABORATE ANYWHERE SIMPLIFY BUSINESS AUTOMATION

Better interact, communicate and drive engagement

Collaborate anywhere, anytime, with anyone

Eliminate repetitive processes through business automation


Oracle Cloud Platform

10

DATA MANAGEMENT

IT OPERATIONS MANAGEMENT

IDENTITY MANAGEMENT

CONTENT & PROCESS

APPLICATION DEVELOPMENT

INTEGRATION

MOBILE

BUSINESS ANALYTICS


Oracle Cloud Platform: Content and Process Services

11

• Documents

• Process

• Social

• Sites

• Mobility

CONTENT & PROCESS


SOLUTIONS

WEBCENTER PORTAL/SITES

SOA SUITE/DATA INTEGRATOR/GOLDEN GATE IDEN

TITY

M

AN

AG

EMEN

T

SYST

EMS

MA

NA

GEM

ENT

JDEVELOPER/ADF WEBLOGIC

Oracle WebCenter and BPM Services to enable Line of Business solutions and optimize work

WEBCENTER CONTENT BPM SUITE SOCIAL

COLLABORATION

CHANNELS Web Mobile Social

Cloud On-Premise


Agenda

Introduction





Summary and Q&A

1

2

3

4

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SELF-SERVICES

Improve personal productivity and collaborative work management both internally and externally

COLLABORATION

Simplify business automation by creating self-service extensions to enterprise Apps

PORTAL & SITES Enable focused engagement with customers, suppliers, partners or employees

PORTFOLIO STRATEGY An Integrated Suite for Digital Collaboration and Engagement


WEBCENTER PORTAL FROM 11g TO 12c What Is Next?

Who is developing components or pages? How?

How do customers interact with self-services?

What experience do they expect to find?

How can we improve portal lifecycle management?

How can we make developers more productive?


End User Use Apps, Not Abstract, Uses recipes, Don’t code, Build forms,

Power User Customize UI, Can Abstract, Don’t code, Build expressions, Visual design, Workflow

Rapid Developers Customize, Not Abstract, Code, IDE, GIT, ALM, Schema Design, Consume APIs

Serious Developers New Parts, Abstract, Code, Shell, GIT, Txt Grammars, Consume stateless API services

• Karen, Knowledge Worker

• Ari, Power User (Application Specialist)

• Dave, Developer

• Syed, System Administrator

WHO IS A PORTAL DEVELOPER? WebCenter Portal Personas Democratizing Development

Source: IDC, 2015


GET CONNECTED STAY CONNECTED KNOW YOUR VISITOR

For customers, partners, employees: Push Notifications | Location-based | Customized Messaging

For customers, partners, employees: Self-Services | Consistency across web and mobile | Anywhere access

For customers, partners, employees: Knows who you are | 360o customer view | Recommendations and Insights

Engaging Personalized

Consistent

HOW SELF-SERVICES ARE DELIVERED? Engaging Multi-Channel Experience


Rich user profile | Unified content & digital assets management | Business process, OBIEE, and Apps data integration | Aggregated search

Consistent User Experience Across the Channels | Personalization and Context Awareness | Self-Services Backed By Relevant Information

Business Data and Process Driven Services | Intelligent Operations and Actionable Insights | Insights Derived from Hybrid Data and Process Integrations

WHAT DIGITAL EXPERIENCE IS EXPECTED? Seamless, Tailored and Innovative

COHESIVE CONTEXT MULTI-CHANNEL ENGAGEMENT BUSINES INSIGHTS


EASE OF USE

Portal Composer to enable business users building portal in the browser | WYSIWYG page editor | Page draft | Browser-based tools for portal lifecycle management | Auto-deploy | Performance monitoring & tuning

APPS & PAAS INTEGRATION

Ability to visualize data in the browser and wire components in the context of business processes | OOTB integration with BPM, SOA, IDM, BI and other Oracle products | Hybrid ECM

MULTI-CHANNEL

Elegant user-friendly responsive UI targeted at tablets | Browser-based tools for creating page variants for mobile devices | Support of multi-channel delivery of aggregated content and data

DIGITAL ENABLEMENT

ECM in the Portal – full WC Content UI with doc search, preview, DAM, enterprise libraries | Multi-lingual content publishing with inline contribution | Flexible page styles | Content templates | Annotations

KEY INVESTMENT AREAS Oracle WebCenter Portal 12c


• Best-in-class, responsive user experience with tablet-first design

• New Portal Composer for Business Users

• Tight Content integration brings ECM into Portal

• Data integration made easy for Business Users

• Portal lifecycle management in the browser

• Lift-and-Shift to run WebCenter Portal in the Oracle Public Cloud (JCS)

• Automated Portal provisioning and cloning with Enterprise Manager

• Hybrid ECM and other PaaS integrations

• Portal monitoring and tuning in the Browser

ANNOUNCING ORACLE WEBCENTER 12.2.1 First Release on FMW 12c Platform

MODERN DIGITAL EXPERIENCE IN 12.2.1 HYBRID CLOUD DEPLOYMENTS

SAME Software

Experience Pricing Options

Unified Management with Enterprise Manager For both On-Premise & Cloud Apps and Infrastructure


Feature Overview WebCenter Portal 12c (12.2.1)


New User Experience WebCenter Portal 12.2.1

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• Responsive design through-out

• Tablet-first UI and UX design

• Bootstrap themes for page templates

• Wide selection of page layouts

• Simplified Security management:

• Default roles and rights rationalization

• Assign multiple roles to a user

• Improved delegated administration

Best-in-Class, Responsive User Experience

Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | 24

Two OOTB Responsive Page Templates – Mosaic and Unicorn

Responsive UI

Whitepaper describing steps to convert a Bootstrap theme into Portal page templates


Select from various portal templates

25

Create Portal

Create Portal


Mobile Friendly


Native HTML5 tag support (camera, geospatial, phone)

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Set of Responsive Taskflows

Responsive Page Templates

Make Content Contribution Easy and Fast

Mobility


Slick and Responsive User Experience

• New Portal Architecture brought in performance gains

• Relentless monitoring – performance testing incorporated into nightly Portal builds

• Rigorous stress and performance testing allowed to achieve an average response time of < 0.5 second

• Real-life user flows and scenarios are used for testing

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WebCenter Portal 12.2.1


New Portal Composer WebCenter Portal 12.2.1

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• WYSIWYG Page Editor

• Page Draft

• Ability to change page layout on the fly and “save as page style”

• Components wiring on the glass

• Realistic preview on mobile devices

Next Generation Portal Composer


Add Content

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Mobile Preview

Easy Page Composition


Fresh flat look and feel

Mobile Friendly responsive Fly in/out menus

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Change layouts dynamically and save as page style

Fresh look and feel, Layouts


Edit a page and save as draft

Publish a draft post reviewing it

Notification icon for pending drafts

For both content contributed in edit page mode or contribution page mode

Draft created when editing a page

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Page Draft


Draft also created when use Contribution using Floating tool bar menu

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Contribution Draft

Viewing currently published page, no changes from contribution mode reflected

Viewing page in draft mode

Currently no page draft for the page

Publishing can happen only via Composer Mode by Ari


Wire events from a producer to a consumer taskflow

Pass values from page parameter to a component on a page

Pass values to page components using values in page URLs

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Component Wiring on the glass


Rapid Application Integration WebCenter Portal 12.2.1

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Application Integration

REST APIs

Web Services

SQL Data Sources

MCS

SOA

BPM

Native

Data Presenter

@runtime

ORGANIZATION ASSETS

ASSETS

Composition Across Cloud and On-premise Assets

Portal Resource Catalog

Catalog Service

BPM, OBIEE,.. (OOTB)

Custom


Wizard-driven tools for data integration via

Support for REST and SQL data sources

OOTB and custom visualization templates

View/Update operations support

Visualization can participate in components wiring

Catalog of REST APIs from OSB

Rapid Application Integration


Content Manager WebCenter Portal 12.2.1

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• ECM in the Portal – WC Content model of managing content, DAM

• Replacement to 11g Document Library taskflows

• Access to workflows, enterprise libraries, metadata and more

• WC Content tools – Mobile Apps, DIS, WebDAV

• Pin view to a particular configuration

• Portal events and parameters

• Works only with Framework folders

New Content Manager


Browse, View and Find documents similar to WebCenter Content UI

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Content Manager


Manage Content from anywhere

• WebCenter Content Mobile App

• Desktop Integration

• File Explorer Integration

• Email Client Integration

• Web Browser Search Integration

42

Content Manager


Leverage DAM inside Portal directly

43

Leverage Content Workflows/Previews

Content Manager


• Upload files directly from desktop

• Specify multiple files with different descriptions

• Multiple files upload

44

Content Manager


Add Content Manager to the page

Present a customized view to users rather than default view listing of folders and files e.g. Show folders belonging to you

45

Configure Content Manager


Simple Content Publishing WebCenter Portal 12.2.1

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• Content Contribution made easy and fast

• Contribution components:

– Image (Web / Content Repository)

– Styled Text

– Rich Text (links to portal page or content)

• Page with contribution components can be saved as Page Style

• Multi-lingual

Simple Content Contribution


Knowledge Worker Content Contribution for items like announcements made easy and fast

Add simple content quickly and easily e.g. text, images and videos

New Floating toolbar

Add content in contribution mode and edit page mode

Support for page drafts in contribution mode

Contribute and Publish content in multiple languages

Contribute content in predefined formatting

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Simple Content Publishing


Contribute content in contribution mode

Use floating tool bar to

enter contribution mode

save/discard changes

view status of page(draft/published)

Special contribution permission required

Runtime experience to contribute content

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Contribution Mode – Simple Content Publishing


Select image from Web or Content repository

Add hyperlinks to image to make them clickable

Images can be linked to an external URL or a portal page or another content in content repository

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Simple Content Publishing – Image Contribution


Link image to content in content repository

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Link image to an external link Link image to a portal page

Simple Content Publishing – Linking images


Use rich text editor to contribute text

Change font size, color of the text

Align or indent text within component

Create bulleted or numbered lists

Styled text component with pre-defined formatting

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Text Contribution


Link a text to content in content repository

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Point text to an external link

Display in same or new window

Link text to a portal page

Links to Text – Simple Content Publishing


Copy code to embed video

Paste the code in text component

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Videos – Simple Content Publishing


Set your preferred language

Enter contribution mode

Enter content in the preferred language

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Text or Styled text component, Image location, Image description, Link destinations(image/text)

Contribute in multiple languages


OOTB page styles with Simple Content Publishing components

Press Release

Message

Home

Define your own page style

Create a page with simple content publishing components and save as page style

Components participate in page draft and publishing

New permission Contribute Content Permission introduced for contributing to a page

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Page Styles , permissions and Simple Content Publishing


Add Simple Content Publishing components to page

Specify their properties

Styled text – specify formatting(CSS inline style, CSS style class, HTML tag)

Specify image parameters in which image can be contributed

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Simple Content Publishing Component properties

font-size:16px; color:blue; font-weight:bold; font-family:Arial


Lifecycle WebCenter Portal 12.2.1

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Create a portal’s .par file (Export, WLST)

Import the portal on the production system

Use WLST command to direct deploy

Shared Assets are similarly transferred

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Create portal server connection to production systems

Choose a server connection and deploy a portal to it

Deployment happens on the UI with 4 clicks

Changes to a portal is propagated in a similar fashion

Shared Assets are transferred to the target server

(ADF) Shared Libraries are transferred* to the target server

Portal Lifecycle in WebCenter

Stage

Production

.par File

Stage

Production

.par File, content, shared assets, shared libraries

* Server restart is required

11g 12c


In 11g, deploying a portal from stage to production was a set of manual steps

Now, deploy a portal from stage to a production instance with just 4 clicks

Changes to a portal can be propagated to production; again with just 4 clicks


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All the assets associated with a portal—including global assets—are deployed or the changes are propagated

Shared libraries—including the linked shared libraries—are optionally deployed along with a portal

Changes since the last deployment is clearly displayed prior to propagation

Portal managers can deploy portals in a self-service manner


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All portal deployments are audited

The details can be viewed after a deployment completes

The deployments can be filtered and sorted for better management

Recent Deployment provides a quick view of the very latest deployment activities


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Asset Development WebCenter Portal 12.2.1

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Layouts

Page Styles

Page Templates

Skins

Visualization Templates

Content Presenter Templates

Deploy from JDeveloper directly or using REST

Asset Development using JDeveloper

Develop Deploy

template

Create Portal Asset

Application

Create Portal Server

Connection


• New technologies and standards support: ADF 12c stack uptake (JSF2 / Jersey 2 / Oracle REST

standard / Alta look & feel)

Produce and Consume REST APIs (ADF REST DC with JSON Descriptors)

Responsive UI OOTB (Twitter Bootstrap, jQuery)

Native HTML5 tag support (camera, geospatial, phone)

• Ease of DEV / PROD environment provisioning (Jump Start Kit, Auto Deploy)

• Portal Server Connections in JDeveloper for direct publishing of assets Visualization templates, content templates, layouts,

page templates, pages, page styles, skins

• Iterative development of portal assets Publish > Refresh the page > Make a change in

JDeveloper > Publish > …

• REST API for portal lifecycle & deployment to a remote Server (e.g. T2P) 11g : several manual steps => 12c : four clicks using

Portal Admin UI

Ability to propagate a whole portal, or just recent changes, with full audit trail

• Propagation of portals with dependencies All portal assets, including global assets, are deployed

with the portal

Shared libraries with custom components are optionally deployed with the portal

• Departmental portals with true delegated administration

Easily configure role based security (simplification of roles)

• Seamless, scriptable, easy install of high availability departmental portals

Previously required significant scripting

Developer and Administrator Productivity


Integration with Documents – File Browser, Notifications

Intergation with OSN – Document collaboration, Conversations

Integration with Process Cloud – Forms, Tasklist

Content annotations and redactions

Auto-deploy on JCS or on-premise in multi-node topology

Perfomance Analyzer to ensure high perfoming portals

WebCenter Portal & Sites – Sites Content Presenter, Targeting, common install

Integration with Sites Cloud – SCS Content Presenter

WebCenter Portal Cloud Edition

Integration with Sites Cloud – SCS Apps in Portal resource catalog

Oracle SES replacement with Elastic Search

Application Builder Cloud for component development

WHAT’S NEXT IN WEBCENTER PORTAL 12.2.2 Increasing Developers and Admins Productivity

NEXT 12 MONTHS

HYBRID SOLUTIONS EASE OF USE

MULTI-CHANNEL CONNECTED DATA

Java Cloud Service


• Automated Portal provisioning on Public or Private Clouds

• Lift & Shift – Lift existing Portal and shift it to Oracle Public Cloud

• OOTB integration with Documents, OSN, Sites and Process Cloud

• Other Oracle PaaS and SaaS integrations via Oracle Integration Cloud

• Browser-based tools for monitoring and performance tuning

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DEPLOY TO MEET YOUR BUSINESS NEEDS Portal Development and Deployment Flexibility

NEXT 12 MONTHS


Automated upgrade from Portal Server 11g: ✔ Upgrade audit report lists further work required,

if any ✔ Most deprecated features migrated to new

features ✔ Portal Framework customers can migrate to

Portal Server manually following Migrating an Oracle WebCenter Portal Framework Application to the Oracle WebCenter Portal Server

✔ Migration guidelines were validated in several successful migration projects – Schreiber Foods, Deutsche Post DHL, Darden Restaurants

✔ CON9186 Session on Thursday, Oct-19 at 12pm

Portal Framework 11g to Portal Server 11g migration utility: ✔ Automated migration of WebCenter assets, e.g.

pages, page templates or task flows ✔ Migration audit report spells out precise steps ✔ Well-documented steps for migrating custom

assets, e.g. custom task flows or custom beans (these steps will be automated whenever this is feasible)

✔ Detailed guidelines for migration of advanced customizations (e.g. custom servlet filters or ADF phase listeners):

• Can be used in the Portal Server with minimal modifications

• Can be replaced with equivalent feature • Require re-implementation

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UPGRADING TO WEBCENTER PORTAL 12C Upgrade Summary

AVAILABLE IN 12.2.1 BUNDLE PATCH (03-04.2016)

http://www.oracle.com/technetwork/middleware/webcenter/migratingwcpframeworkapps-1-2595850.pdf




Tablet-first responsive design with Bootstrap support for custom look & feel; page variants for mobile devices

Better faster portal rollout; reduced cost of development; reduced cost of operations

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WEBCENTER PORTAL 12c Value Delivered

PRODUCTIVITY AND EFFICIENCY MULTI-CHANNEL ENGAGEMENT HYBRID SOLUTIONS

ORGANIZATION ASSETS

Integration with Oracle PaaS; flexible deployment model for a portal with lift & shift support


Agenda

Introduction





Summary and Q&A

1

2

3

4

70

5

6


Our Strategy

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EXPERIENCE

OPERATIONS

AGILITY & ENGAGEMENT

Enabling Digital Business

• Digitize End-to-End Customer Experiences

• Exposing content where it’s needed • Leveraging Cloud & On-Premise

• Enhance Operational Capabilities • Paperless, Automated & Mobile: Back

& Front Offices • Business-led Process automation, Cost

reduction & compliance

• Agility over Efficiency; Productivity and Rapid Customer-Centric Innovation with the Extended Enterprise


Digital Operations Drive Business Excellence

Eliminate paper to streamline business processes

Create a fully digitized office for greater transparency

THE PAPERLESS OFFICE

Create secure and controlled document processes

Manage conversations, reviews, certifications all in one place

CONTROLLED LIFECYCLE

Modernize back-end operations (AP, ERP, supply chain, etc.)

Drive accountability with insights and analytics

BACK-OFFICE MANAGEMENT


Support for WCC Core Functions

Support for Save As into WCC MS Office 2013 Back Stage Support

The 2013 Office Integration has the benefit of providing a seamless user experience from within the Office applications with a WebCenter Content server

Digital Operations: Paperless Office WebCenter Content Desktop Integration Suite 11.1.1.9 BP2 / 12.2.1


•Office 2013 Back Stage Support

•Better support for multiple email check-in

• flexibility when checking-in multiple e-mails into the server by allowing users to cycle through the e-mail batch selectively choosing whether one or more attachments are excluded.

• Drag and Drop Move for Folders in DIS Outlook Integration

• Better support for checking In A Duplicate File Attachment from Outlook

• UI allows to choose whether a new name or new revision is used when checking in an e-mail attachment that already exists in the folder

• Show in Browser command

Improved Performance • Replaced many calls with asynchronous calls. • Now paging large framework folder listings to improve

responsiveness (ADF UI only)

Recent new certifications • Window 8.1, IE 11 • Office 2013 (comes with Office 365) • Notes 9

Digital Operations: Paperless Office WebCenter Content Desktop Integration Suite 11.1.1.9 BP2 / 12.2.1


Oracle WebCenter Content Mobile lets you:

• Browse and preview your WebCenter Content files with full metadata

• Mark items as Favorites so that they can quickly & easily be located

• Download files for offline access and open them using 3rd party applications

• Manage files and folders: create, upload, rename, delete, copy, move, check-out/cancel check-out

• Participate in workflows: list pending workflows, view workflow details, approve or reject*

Expanded Mobile Platform Support

• iOS 9 optimized (iOS 8, 7) supported

• Support for Android 5

• Enhanced Look and Feel

• Revision History

Digital Operations: Paperless Office WebCenter Content Mobile 11.1.1.9/12.2.1


Digital Operations: Controlled Documents WebCenter Content 12.2.1: Enhanced Document Viewer with Annotations

• The WebCenter Content document viewer now has added support for doing annotations directly on the document being viewed.

• This enhanced capability provides business users the ability to easily collaborate and comment directly on a documents.

• Key features include – Tool palette of mark up tools ( Highlighter, Text Box,

Sticky Notes etc)

– User security model for controlling who has access to original document vs mark ups.

– Redactions support for hiding sensitive portions of restricted documents with the ability to prevent download of viewing of original document.


WebCenter Content & Imaging 12.2.1

• WebCenter Content 12.2.1 now has support for Telestream’s latest video transcoding product technology: Vantage.

• Vantage transcoding products utilize the latest technologies to deliver pristine quality, exceptional processing speeds, plus the industry’s most extensive workflow automation and system support

• WebCenter Content 12.2.1 also now has support for adding in other 3rd party video transcoders.

• Uses a pluggable framework that is based on command line interfaces for adding other 3rd party video transcoders such as FFMpeg.

Updated Digital Asset Management Video Transcoding Support



• WebCenter Portal now has support for Oracle WebCenter Content’s redesigned user interface.

• WebCenter Portal users can now take advantage of the new WebCenter Content UI that is clean, fast, and intuitive.

• Easily find content, view content info, and collaborate on content with your colleagues.

• You get single-click access to the most common actions including check-in, check-out and edit, download, favorite, get link, view properties, and upload similar document.

Reusable Content UI’s For WebCenter Portal



Enterprise Capture Import Processor replaces Imaging Input Agent • Import Processor – Import Docs via the

List File Import Source only. • Commit Processor to commit documents

into Imaging (WCC): limited to use of the “TIFF Multi-Page” Output Format

• Use of the Client application: limited to reviewing batches from the Import Processor only.

Imaging Server Consolidation

Enterprise Capture

• WebCenter Imaging

– No change – Imaging SKU Remains

– Imaging functionality continues to be licensed as a subset of WebCenter Content

• Limited Use WebCenter Enterprise Capture License Now Part of Imaging License

– Grants limited use of EC functionality (see middle panel)

Price List

Imaging server consolidated into WebCenter Content server •Imaging metadata model (12.2.1) •Imaging Document Viewer (12.2.1) •Annotations support (12.2.1) • Initiate a BPEL or BPM process (12.2.1) •Input Agent via Enterprise Capture (12.2.1) •Saved search support (12.2.2)

Imaging Server Consolidation

WebCenter Content

WebCenter Imaging

WebCenter Imaging

WebCenter Imaging consolidation into WebCenter Content


WebCenter Enterprise Capture Client User


WebCenter Enterprise Capture 12.2.1

Enterprise Capture Client Features • Ability to view the non-image documents in their

native application • Document search and selection within a batch • Desktop Application support (running the

application outside web browser) • Duplicate Document or page: copy a document or

page within a batch. • Definition of multiple Release Processes per Client

Profile, allows user to choose process at release • Ability to view detailed information about image or

non-image document (file path, file name, file size, DPI, …)


WebCenter Enterprise Capture 12.2.1

Enterprise Capture Server Features Document Conversion support for External Conversion Programs


In the cloud – External collaborators – Mobile workforce

User controlled security – Flexible with external collaborators – Quick and easy – Sync to desktop

On premise – Firewall protected – VPN required for access

Corporate controlled security – Corporate LDAP role-based access – IT provides and limits access – Single source of truth

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Need Hybrid Solution to address the use cases

COLLABORATION OPERATIONS


Line of Business operated

Engagement solutions and self service business apps

Emphasize speed and agility

Citizen developer

Cycle time: hours or days

PROCESS CLOUD SERVICE

IT operated

Plan driven apps

Emphasize safety, accuracy and reliability

Industrial strength capability platform

Cycle Time: months BPM SUITE

Hybrid Cloud Strategy for Digital Experience & Digital Operations

JCS

DOCUMENTS / SITES CLOUD SERVICE

JCS

WEBCENTER SUITE


Disparate Requirements Call for Hybrid Solution

LOB AGILITY ENTERPRISE RELIABILITY

SYSTEM OF ENGAGEMENT DOCUMENTS, SOCIAL, SITES CLOUD SERVICES

SYSTEM OF RECORD WEBCENTER CONTENT

LOB BUSINESS AUTOMATION PROCESS CLOUD SERVICES

ENTERPRISE PROCESS AUTOMATION

BUSINESS PROCESS SUITE

HYBRID USE CASES AND SOLUTIONS

Run on-premise or on JCS

External Collaborators Mobile Workforce User Controlled security Sync to Desktop

Firewall Protected VPN required for access LDAP controlled access IT PRovisioned


Collaborate with external art and marketing agency to create branding assets

Route assets through workflow approval process

Capture images of documents from scanner or email as part of discovery process

Collaborate with external attorneys on request to produce documents

Collaborate with external attorneys on policy documents

Declare policy documents as records

Workflow generates presentations for product launch

Publish launch documents to collaborative space for sales team

Use Cases Span Both LOB Collaboration and IT Managed Operations


Mirror content between WCC and DOCS

o Skysync and DOCS Connect

o Login to both WCC and DOCS to use features

DOCS collaboration in WCC UI (12c, 11.1.1.9 BP4)

o Collaboration from WCC UI

o No DOCS id for users

Capture images and commit to DOCS (12c, 11.1.1.9 BP3)

o Quick capture deployment

o DOCS content from email and scanners

Apply WCC compliance to DOCS content (future)

o Import and apply record policies into DOCS

o Migrate DOCS records into WCC

Approaches to Hybrid


Cloud Content Management

ECM System of Record

UNIFIED CONTENT MANAGEMENT BUSINESS COLLABORATION

ON PREMISES CLOUD

Employee / Partner / Supplier

Customer

Field Worker DIGITAL EXPERIENCE

Secure External Collaboration

Secure Internal Collaboration


Oracle Hybrid ECM Platform

CAPTURE EXTRACT & INDEX ECM CENTRAL POLICY MANAGEMENT

WORKFLOW & APP INTEGRATIONS

WebCenter Content

DOCUMENTS CLOUD SERVICE

Cloud Content & Collaboration

Entire Content Lifecycle


• For capture customers

– Leverage capture investment to for both WCC and DOCS

– Eliminate need to install WCC or Imaging Servers

– Reduce maintenance effort

• Added capability to DOCS

– Automatically Ingest email to an account into DOCS via capture

– Use capture client to scan images into DOCS

90

WebCenter Enterprise Capture 12.2.1 Hybrid ECM: WebCenter Content + Oracle Documents Cloud Service


Hybrid – DOCS collaboration in WCC UI

Surface Oracle Documents collaboration within WCC UI – Share with external users and yourself

– Desktop Sync

– Copy between WCC and DOCS

Best features of both products – Collaboration and Sync in DOCS

– Compliance in WCC (workflow, records etc.)

Example use cases – Collaborate with external legal team

– Disseminate information to dealer network

Additional information in 12c proficiency training (October 15th)

91


Operations: Improved Efficiencies WebCenter Content on Java Cloud Service

WebCenter Content On Java Cloud Service

• Already certified today with WebCenter Portal • Certification Underway for WebCenter Content Single

Node Support • Will be post release certified for 11.1.1.9 BP release

(post BP4) & 12.2.1


WebCenter Content & Imaging On JCS

xxxx

Multi-node Cluster Support

HYBRID CLOUD

WebCenter Content Hybrid ECM v2

NEXT 12 MONTHS What’s Next


Agenda

Introduction





Summary and Q&A

1

2

3

4

94

5

6


WebCenter Sites: Driver of Digital Experience


Things have changed in Web Content Management

“WebCenter Sites is at the heart of our Digital Experience strategy for driving seamless experiences for our customers.” Chris O’Connor – AVP Digital, Lincoln Financial

STATIC WEBSITES

WEB EXPERIENCE

MANGEMENT

CUSTOMER CENTRIC DIGITAL

EXPERIENCES


Digital Experience Delivery Platform Technology anchored by WCM (Forrester)

Red boxes are delivered by WCM


WCM Market Trends Trend Implication

Content Integrated into every step of a customer’s journey

Interoperability with other DX technologies – e.g. portal, commerce analytics, marketing automation, etc.

Data & analytics driven for personalized experiences

Leverage multiple sources of customer data from CRM, campaign systems, analytics, data management platforms to drive personalized experience

Cloud Deliver on new initiatives, campaigns, product launch sites, on SaaS; Hybrid integrations with PaaS and SaaS. Hosted private cloud.

Integrated marketing site with self-service/transactions

Seamless experience across marketing and self-service sites

Mobile Responsive and adaptive web; mobile context; mobile services

Common theme: Multi-Channel


WebCenter Sites Focus Areas for Digital Experience


Content for Cross-Channel Marketing

Access CMS content in other systems for use in campaigns, social pages, apps, email, commerce

Content Services Shared content push/pull integrations Cloud collaboration platform integration Federated views of content


Agilent – Cross-Channel Marketing

1

Campaign definition leverages content templates in WCS, CRM data for segmentation

2

Responding customers visit web landing pages, also designed in WCS, to see personalized content

3

4

Leads feed CRM, orders to Commerce – online and offline activity tracking facilitate a consultative buying experience

5

Customer “digital footprint” strengthens partnership by facilitating relevant and timely communications from Agilent

Customer communications honor customer-managed communication options

WebCenter Sites CRM (SFDC)

Eloqua CRM ATG, Endeca,

Sites, Chat

Sites Eloqua Endeca


Integrating Web Into the Data Experience

Behaviors

Social Preferences

Activities

WCS Screenshot of profiling

CRM

Composite visitor profile Services to share content & profiles Shared analytics Cross-channel data capture


Embracing Cloud to Drive Speed

Infrastructure in the Cloud

Hybrid Cloud SaaS

• Run private instance in the cloud

• Managed services

• Multi-tenant services for creating microsites

• Application support to consume cloud and on-premise data and services

• On-Premise WCM integrations with SaaS & PaaS: • Marketing • Documents • Mobile • Process • Apps


Hybrid-Cloud


Marketing Meets Self-Service & Commerce to Drive Unified Experiences

Interoperability with transactional systems


Marketing Meets Self-Service & Commerce to Drive Unified Experiences


Content Delivery for Mobile

Understanding the context of content

Mobile-Context vs Responsive. Mobile-first

Mobile services

Hybrid apps, mobile-web

Single page apps, content & Rendering services


WebCenter Sites 12c (Now Available)


Composite visitor profile across multiple profile data sources

Used for segment calculation, A/B testing and analytics

Exposed as a service

Integration with Oracle Marketing Cloud:

‒ Eloqua forms integration for lead-gen

‒ Eloqua profile integration for personalization

In-context A/B/C/D/X testing

Inline reporting

Ability promote the winner

In-context analytics on pages and assets

Client-side rendering

Server-side agnostic rendering (REST and JS API)

What’s New in WebCenter Sites 12c AVAILABLE NOW

OAM Authentication

OAM & LDAP

Profile Aggregation

SITES ANALYTICS

Analytics

ENGAGE Target

OAM M&S

LDAP / AD

BLUEKAI ELOQUA VISITOR ATTRIBUTES

EMAIL CAMPAIGNS

VISITOR PROFILE MARKETING INTEGRATION

MULTI-VARIANT TESTING DEVELOPER PRODUCTIVITY


A/B Testing

• In-context A/B/C/D/X testing

• Visually change any piece of content or presentation

• Inline reporting & ability promote the winner

• Changes are carried over to linked pages

• Optimized delivery via cached pages and fragments

110


Visitor Service

• Native API for targeting and reporting

• Targeting across channels and devices

• REST API for profile handling

• Use visitor attributes for segment calculation

• A/B testing using visitor attributes

• Analytics to consume visitor attributes for richer reporting

• Custom connectors

111

Composite Visitor Profile


Visitor Services

112

Sites Visitor Service: 360 Degree view of the customer

DISCOVER GET

PROFILE ENRICH

Aggr. Templates

LINK FEED TO

ANALYTICS

Identify visitor state (anon / logged in)

Get profile from identity solution (OAM)

Enrich profile thro profile providers

Pick and choose information from aggregate profiles

Link / unlink multiple profiles

Feed visitor profile data to analytics for reporting


Insights

• In-context analytics reporting from Contributor UI

• Reports

– Asset analytics reports

– Content audit reports

– Drill sown reports

• Easy to add custom metrics & charts

• Integrates with Visitor Services for visitor tracking

• Supports conversions, events etc.


Accessibility

ORACLE ACCESSIBILITY GUIDELINES 2.0 (WCAG 2.0)

SCREEN READER SUPPORT (JAWS 2.0)

HIGH CONTRAST SUPPORT


Server Side API ACHIEVE

WEB DEVELOPERS AUTHOR

CONTINUES TO WORK

JAVA DEVELOPER AUTHORS

REDUCED

INTO THE LIFECYCLE, CSDT

CONTROLLERS &

MODEL VIEW

CONTROLLER


OPSS

Manage WebCenter Sites, Insights and Visitor Services with

Oracle Enterprise Manager 12c

WebCenter Sites stores all credentials with OPSS for increased security

IPv6 and IPv6/IPv4 hybrid support

Installable Eclipse plugin with Improved command-line support

ODL Based logger

ORACLE UNIVERSAL INSTALLER


Developer’s sample site

117


INTEGRATED, HIGH PERFORMANCE DX PLATFORM

Tight integration between WebCenter Sites and Portal:

‒ Common runtime infrastructure, ‒ Content presenter integration of Sites in

Portal

‒ Commerce integrations to support unified product & marketing content view

‒ Shopping cart content tags

ADVANCED OPTIMIZATION WITH MARKETING INTEGRATIONS

Integration with Oracle Marketing Cloud:

‒ Targeting with Bluekai visitor attributes ‒ Maximizer integration for personalized

experiences ‒ Responsys campaign workflow and

analytics integration

DOCS integration thru proxy assets and MAM solution

CLOUD FOR RAPID DEPLOYMENT

Certified to be deployed on Oracle Cloud Java Cloud Service

Documents Cloud Service for Collaborative Content Management

Process Cloud Service for Process Automation

Sites Cloud Service embedded apps

Content services for Mobile Cloud Service

What’s Next for Digital Experience NEXT 12 MONTHS


Challenges in Driving Digital Engagement within the Enterprise and Beyond

The Extended Digital Engagement Challenge

Effectively managing engagement across an increasing number of

internal and external stakeholders

Delivering relevant, mobile-optimized digital engagement

for different channels

Making it simple to effectively engage using content, self-

service, social

122


Visual Assembly of Rich Mobile-First Digital Experiences by any LOB user

Visibility & Governance for IT

Communities: Engagement sites for Employees, Partners, and Customers

Marketing Microsites: Product launches, events, campaigns

Integrated Content + Apps + Collaboration in one experience

Beta Registration

Name

Company

Contact

Beta Preview

Welcome Thor!

Sites Cloud Service Mobile-First Digital Experiences for Marketing and Communities


Sites Cloud Service for Marketing & Communities Mobile-First Digital Engagement for the Enterprise and Beyond

Collaboration & Extensibility Visual Assembly of Mobile-

First Digital Experiences Governance for IT

• Collaborate with internal teams & agencies

• Build sites from assets in Document Cloud Service

• Simple, collaborative content authoring

• Supports parallel development on sites through projects

• Apps marketplace to extend functionality

• Visual site creation for non-technical users

• Used for internal and external communications

• Mobile optimized experiences

• Strong engagement with content

• All microsites managed under one view

• Adhere to corporate branding & security

• Assign permissions to edit/manage sites

• One-click rollback to previous states

• Management of dozens to thousands of sites


Sites Cloud Service Integrating PaaS

OOTB Bootstrap theme

Embedded Process app External

content: e.g. YouTube

OSN Conversation Embedded Doc


Engagement Solutions For All Parts of the Business


Collaborative Site Building

127

Scalable, high performance content collaboration platform

Sales

Enable your business users to engage

Visual Site Assembly Build sites from components, themes, and applications SEO options on each page Vanity URL support Build mobile and desktop sites with same tools

Collaboration & Content Supports collaboration with external agencies Update content easily and via mobile Projects to support parallel updates Commit project changes and notify on conflicts Change management including version control

Publish Easy publish changes Instant preview Mobile and Web enabled –looks good on any screen


Integrations and customization to enrich experiences

Marketing, Process, and Social Objects Integrate Oracle Cloud Services

Ability to extend or build your own

Custom Themes Create corporate branded themes Import bootstrap themes Leverages standard technologies: JavaScript, HTML, CSS Use Sync and Share to develop on desktop

Extension Framework Create business user accessible application components to

build sites that integrate with other business and cloud systems

Palettes for components, applications, tools

Business Integration Integrate and Extend your Engagement

• Documents • Process • Application Builder

• Social Network • Marketing Cloud

One Experience

Sales Service

Marketing Social

CRM Commerce


Governance & Scale Features to Meet the Demands of Enterprises

Scale and grow meeting governance needs

Scale Multi-site management and oversight Static delivery, page assembly on client side – supports

performance, scalability

Roles & Security Roles to support different responsibilities Share content and sites to specific users

Templates & Themes Template driven approach for repeatability, yet freedom

for marketers Updates to site design/look & feel without site rewrite Separation of content from design enabling reuse Marketing/business user – IT / Developer separation


• Login component

• Secure pages, apps

• Intra-app communication

• Process Cloud integration

• Social objects

• Marketing integrations

• Application marketplace

• Structured content

• Mobile optimized components

• Mobile card Layouts

• Personalization: Time-based and segment-driven variants

• Profile integration

• BlueKai and Maxymiser integration

Sites Cloud Service Roadmap NEXT 12 MONTHS

SECURITY & APPS

EXTENSIBILITY MOBILE

OPTIMIZATION


More Information: cloud.oracle.com/cloud-sites

Get Started Today: Controlled Availability

131


Agenda

Introduction





Summary and Q&A

1

2

3

4

132

5

6


Oracle Cloud Platform

133

DATA MANAGEMENT

IT OPERATIONS MANAGEMENT

IDENTITY MANAGEMENT

CONTENT & PROCESS

APPLICATION DEVELOPMENT

INTEGRATION

MOBILE

BUSINESS ANALYTICS


Oracle Cloud Platform: Content and Process Services

134

• Documents

• Process

• Social

• Sites

• Mobility

CONTENT & PROCESS


• Strategic alignment of business operations

• Integrated strategy with cross enterprise visibility

• Process Monitoring and business intelligence

• Rapidly adjust and configure process execution flow for next best action

• Comprehensive case modelling capabilities

• Solution accelerators for rapid time to value

Complete Enterprise BPM Business Process Management with Oracle BPM Suite 12.2.1

Actionable Business

Architecture

Intelligent Operations

Adaptive Case Management

Collaborative Business Modeling

• Business IT Collaboration for Process Design

• Single model from Modeling to Execution


Digital Experience with WebCenter and BPM

• Best-in-class, responsive, embeddable user experiences

• New Portal Composer for Business Users with Embeddable Process Componests

• Applications portability from Process Cloud to BPM

• Lift and shift to run WebCenter and BPM in the Oracle Cloud

MODERN DIGITAL EXPERIENCE IN 12.2.1 HYBRID CLOUD DEPLOYMENTS


Line of Business operated

Engagement solutions and self service business apps

Emphasize speed and agility

Citizen developer

Cycle time: hours or days

PROCESS CLOUD SERVICE

IT operated

Plan driven apps

Emphasize safety, accuracy and reliability

Industrial strength capability platform

Cycle Time: months BPM SUITE

Hybrid Cloud Strategy for Digital Operations

JCS


Simplifying Business Automation with Actionable Insight and Rapid Iteration

Oracle Process Cloud Service Empowering the Business.. Everywhere


Trends Affecting Process Automation

The Digital Business Challenge

Technology Reshaping Value and Economics

Customers in Control, High Expectations

Need Business Led Innovation and Agility

139


Demand for a New Process Automation Platform

Need for adhoc apps with frequent changes

Improved visibility and business control

Ability to connect everywhere

Business user independence of IT backlog

Deliver digital with agile infrastructure


Empowering Business to Deliver at Market Speed

• Equip business user to innovate • Simplify business automation • Increase visibility and control • Deliver agile IT infrastructure • Remove IT dependency

RISK

ERRORS


Simplifying Business Automation with Actionable Insight and Rapid Iteration

Introducing Oracle Process Cloud Service


Digital Workplace Business Automation With Oracle Process Cloud Service

• Process health and SLA monitoring

• Alter process flow to correct improper business execution

• Actionable alerts

• Self-Service management to address unexpected application behavior

• Fully managed with zero setup

• Content and Social aware

• Anywhere, Anytime, Any Device access

• Flexible tasks routing and delegation based on management hierarchy

• Configurable rules and approval hierarchies

• Business friendly composition with zero code; auto generated forms and business objects

• Documentation from prototype to implementation

• Full lifecycle Construct, Play, Test, Deploy

• Integrated with SaaS and on-premise

• Portability from cloud to on-premise

SIMPLIFIED BUSINESS AUTOMATION ACTIONABLE INSIGHT RAPID ITERATION


Consolidated activity stream for social, process collaboration

Process embedded ad-hoc collaboration through Documents Cloud Service

Multichannel

Offline support

Email alerts & work management

Dynamic reassign and delegate

Simplified Business Automation Content and Social Aware, Multichannel and Dynamic


• Process health metrics

• Process adoption/User activity metrics

• Process trends/patterns

• Productivity, SLA management

• Bottleneck analysis

• In-flight instances metrics

• Closed process disposition metrics

Actionable Insight Process Insight and Informed Next Best Action

• Work distribution analysis

• Outstanding, Completed, Overdue tasks


Real-time validation of process function by role-playing every persona that

interacts with the process

Simple click through wizard to (re)deploy processes into production

Rapid Iteration Adapt to New Business Needs


Embeddable UI Components Framework to Extend SaaS

Applications Rich Set of APIs for Custom

Integrations

Digital Workplace Platform Architected to be a Platform


Digital Workplace Business Automation With Oracle Process Cloud Service

Process Insight

Self-Service Management

Actionable Alerts

Fully managed with zero setup

Content and Social aware

Anywhere, Anytime access

Zero Code

Full Lifecycle Management

Integrate and Extend SaaS

SIMPLIFIED BUSINESS AUTOMATION ACTIONABLE INSIGHT RAPID ITERATION


Rapid Process Automation & Productive Work Management

Oracle Process Cloud Service Highlights

Fast & Easy Easy to build, change, & manage Business Apps

Work Productively

Responsive & Mobile Apps

Visibility & Agility

Self –Service

Complete Lifecycle & Management By Exception

Integrate & Extend

SOAP, REST & Integration Cloud Service

Metrics, Dashboards & Business Control 1

2

4

3

5


More Information: cloud.oracle.com/process

Get Started Today: Controlled Availability

150

Oracle.com/BPM Join us at #OraclePCS


LIFT AND SHIFT

• BPM Suite 12c can run on JCS today! • BYOL for BPM Suite in the Cloud

PORTABILITY

• Quickly develop “self service” apps with PCS • PCS compatibility mode with BPM Suite 12c

Key Process Cloud Service Updates Hybrid

NEXT 12 MONTHS


DOCUMENTS COLLABORATION

• 1st class Documents Collaboration • From Simple to Complex Use Cases • Light-weight Case

SOCIAL COLLABORATION

• 1st class Social Collaboration • From Simple to Complex Use Cases • New Work Patterns

Key Process Cloud Service Updates Collaboration

NEXT 12 MONTHS


READY TO RUN APPS

• Rapid Start Applications • Completely ready to run • Configurable and Customizable

ORACLE MARKETPLACE

• Engage Partner Community • Library of Industry Solutions • Get App for Easy Provisioning

Key Process Cloud Service Updates Rapid Self-Service Apps

COMING SOON

NEXT 12 MONTHS


EMBEDDABLE COMPONENTS

• Embed Process in Enterprise Apps • Process Enabled Sites Communities • MCS based Customer Mobile Apps

SOCIAL EXTENSIONS FOR ENTERPRISE APPLICATIONS

• Social Objects Extend Enterprise Apps • Create Social Object based Process Apps • Quick Entry to Enterprise Approval Workflows

Key Process Cloud Service Updates Composite Apps and SaaS Extensions

SITES CLOUD SERVICE

MOBILE CLOUD SERVICE

INTEGRATION CLOUD SERVICE

NEXT 12 MONTHS


Agenda

Introduction





Summary and Q&A

1

2

3

4

155

5

6


SOLUTIONS

WEBCENTER PORTAL/SITES

SOA SUITE/DATA INTEGRATOR/GOLDEN GATE IDEN

TITY

M

AN

AG

EMEN

T

SYST

EMS

MA

NA

GEM

ENT

JDEVELOPER/ADF WEBLOGIC

Oracle WebCenter and BPM Services to enable Line of Business solutions and optimize work

WEBCENTER CONTENT BPM SUITE SOCIAL

COLLABORATION

CHANNELS Web Mobile Social

Cloud On-Premise


Q&A Oracle WebCenter blog: http://blogs.oracle.com/webcenter

Oracle WebCenter Homepage: http://oracle.com/webcenter

Oracle WebCenter Newsletter: http://oracle.com/newsletters

Twitter: http://twitter.com/oraclewebcenter

Facebook: http://facebook.com/webcenter

LinkedIn: http://linkd.in/ORCL_Social

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