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PAYROLL SOFTWAREMarch 2018
Powered by Methodology
CONTENTS4678
3237
Introduction
Defining Payroll Software
The Quadrant
Payroll FrontRunners Index
Runners Up
Methodology Basics
FRONTRUNNERS9 Namely
10 RUN Powered by ADP
11 Xero
12 QuickBooks Payroll
13 Paycom
14 ADP Workforce Now
15 Dayforce HCM
16 Workday HCM
17 Gusto
18 PrimePay
19 Paycor Perform
20 Zenefits
21 APS
22 Kronos Workforce Central
23 Netchex
24 Kronos Workforce Ready
25 Justworks
26 Ascentis
27 Paychex Flex
28 DATIS
29 ActivityHD
30 Patriot Payroll
31 SurePayroll
4M A R C H 2 0 1 8
INTRODUCTION
This FrontRunners analysis is a data-driven assessment identifying products in the Payroll
software market that offer the best capability and value for small businesses. For a given market, products are evaluated and given a score for the capability (x-axis) and value (y-axis) they bring to users. FrontRunners then plots the top 25-30 products in a quadrant format.
In the Payroll FrontRunners graphic, the Capability axis starts at 3.40 and ends at 4.10, while the Value axis starts at 3.40 and ends at 4.60.
To be considered for the Payroll FrontRunners, a product needed a minimum of 10 user reviews, a minimum capability user rating score of 3.75 and a minimum value user rating score of 3.75. In most cases, we evaluate hundreds of products and feature 20-25 as FrontRunners; all products that qualify as FrontRunners are top performing products in their market.
I N T R O D U C T I O N
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Each product falls within a designated quadrant based on their axis scores. Dependent on the specific needs of the software buyer, a product placed in any quadrant category could be a good fit.
QUADRANT CATEGORIES:
» Upper Right = Leaders: Leaders are all-around strong products. They offer the highest value and capability in that market.
» Upper Left = Masters: Masters may have fewer capabilities, but end users value those capabilities highly. Depending on the functionality needed, a product positioned in the Masters quadrant might be a better option to consider than products positioned in other quadrants.
» Lower Right = Pacesetters: Pacesetters may offer a strong set of capabilities, but are not rated as high on value. For example, a Pacesetter might have a breadth of functionality at a higher price point.
» Lower Left = Contenders: Contenders are strong-performing products that have not yet achieved the value and capability of the products in the other quadrants. For example, products in this quadrant may be more suited for companies that need more specialized functionality that comes at a price.
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Payroll software helps organizations streamline and automate the process of paying their employees.
Software Advice’s FrontRunners quadrant is focused on the North American Payroll software market. We identify this set of core capabilities for the Payroll software category: payroll management, time tracking and run payroll. Additionally, the product must either offer payroll on a stand-alone basis, or as its own application or module within a suite. In addition, we identify several related features that organizations purchasing Payroll software may also need or wish to consider: direct deposit/check printing/paycard, tax management, W-2/1099 preparation, wage garnishment, multi state payroll, multi country payroll, self-service portal and reporting.
DEFINING PAYROLL SOFTWARE
7M A R C H 2 0 1 8
THE QUADRANT
All products that qualify as FrontRunners are top performing
products in their market.
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PAYROLL FRONTRUNNERS INDEX
9 Namely
10 RUN Powered by ADP
11 Xero
12 QuickBooks Payroll
13 Paycom
14 ADP Workforce Now
15 Dayforce HCM
16 Workday HCM
17 Gusto
18 PrimePay
19 Paycor Perform
20 Zenefits
21 APS
22 Kronos Workforce Central
23 Netchex
24 Kronos Workforce Ready
25 Justworks
26 Ascentis
27 Paychex Flex
28 DATIS
29 ActivityHD
30 Patriot Payroll
31 SurePayroll
9
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
M A R C H 2 0 1 8
FRONTRUNNERS SCORECARDNAMELY
QUADRANT PLACEMENT: LEADERS
4.07 4.40
4.21 4.24
4.05 4.57
3.50 4.90
4.60 3.50
3.80 4.10
4.90 5.00
3.20
2.60
4.50
10
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
M A R C H 2 0 1 8
FRONTRUNNERS SCORECARDRUN POWERED BY ADP
QUADRANT PLACEMENT: LEADERS
4.09 4.31
4.55 4.56
3.90 4.07
3.50 4.00
4.30 4.30
3.35 4.50
4.00 3.80
4.80
3.10
1.50
11
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
M A R C H 2 0 1 8
FRONTRUNNERS SCORECARDXERO
QUADRANT PLACEMENT: LEADERS
3.85 4.52
4.14 4.28
3.10 4.77
1.20 4.70
5.00 4.80
4.03 5.00
4.70 4.70
4.00
4.00
3.40
12
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
M A R C H 2 0 1 8
FRONTRUNNERS SCORECARDQUICKBOOKS PAYROLL
QUADRANT PLACEMENT: LEADERS
3.85 4.46
3.90 3.97
4.20 4.95
3.50 5.00
4.90 5.00
3.40 4.90
5.00 4.90
4.60
2.20
1.80
13
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
M A R C H 2 0 1 8
FRONTRUNNERS SCORECARDPAYCOM
QUADRANT PLACEMENT: LEADERS
3.97 4.31
4.41 4.36
3.05 4.25
3.50 4.40
2.60 3.10
4.00 4.80
4.40 4.40
3.90
3.30
4.40
14
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
M A R C H 2 0 1 8
FRONTRUNNERS SCORECARDADP WORKFORCE NOW
QUADRANT PLACEMENT: LEADERS
3.90 4.29
3.93 3.97
4.15 4.60
3.50 4.60
4.80 4.70
3.58 4.70
4.60 4.50
4.80
3.40
1.50
15
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
M A R C H 2 0 1 8
FRONTRUNNERS SCORECARDDAYFORCE HCM
QUADRANT PLACEMENT: MASTERS
3.65 4.39
4.11 4.19
2.55 4.58
1.50 4.80
3.60 4.00
3.83 4.30
4.80 4.80
4.20
2.00
4.30
16
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
M A R C H 2 0 1 8
FRONTRUNNERS SCORECARDWORKDAY HCM
QUADRANT PLACEMENT: LEADERS
3.92 4.09
4.26 4.27
3.10 3.92
2.00 4.20
4.20 3.40
4.08 3.10
4.20 4.30
4.50
3.50
4.10
17
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
M A R C H 2 0 1 8
FRONTRUNNERS SCORECARDGUSTO
QUADRANT PLACEMENT: PACESETTERS
4.04 3.92
4.59 4.62
3.95 3.23
3.50 3.10
4.40 3.90
3.05 3.30
3.10 3.00
3.30
3.90
1.90
18
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
M A R C H 2 0 1 8
FRONTRUNNERS SCORECARDPRIMEPAY
QUADRANT PLACEMENT: LEADERS
3.89 4.07
4.80 4.81
2.10 3.33
2.00 3.60
2.20 2.20
3.85 3.60
3.60 3.50
3.40
4.60
3.80
19
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
M A R C H 2 0 1 8
FRONTRUNNERS SCORECARDPAYCOR PERFORM
QUADRANT PLACEMENT: MASTERS
3.69 4.12
4.26 4.31
2.50 3.92
3.50 4.30
1.50 4.90
3.75 1.60
4.30 4.20
3.80
4.80
2.10
20
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
M A R C H 2 0 1 8
FRONTRUNNERS SCORECARDZENEFITS
QUADRANT PLACEMENT: PACESETTERS
3.78 3.97
3.97 3.89
4.00 4.05
3.50 3.90
4.50 4.10
3.18 4.20
3.90 4.10
3.50
4.30
1.00
21
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
M A R C H 2 0 1 8
FRONTRUNNERS SCORECARDAPS
QUADRANT PLACEMENT: PACESETTERS
3.94 3.77
4.51 4.56
3.85 2.98
3.00 2.70
4.70 4.20
2.90 2.70
2.70 2.80
2.30
3.00
3.60
22
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
M A R C H 2 0 1 8
FRONTRUNNERS SCORECARDKRONOS WORKFORCE CENTRAL
QUADRANT PLACEMENT: CONTENDERS
3.68 3.96
3.79 3.76
3.70 4.17
3.50 4.50
3.90 3.80
3.43 3.00
4.50 4.60
4.30
2.20
2.70
23
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
M A R C H 2 0 1 8
FRONTRUNNERS SCORECARDNETCHEX
QUADRANT PLACEMENT: MASTERS
3.40 4.04
4.57 4.68
1.25 3.40
1.50 3.40
1.00 3.00
3.23 4.00
3.40 3.30
2.80
2.50
4.20
24
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
M A R C H 2 0 1 8
FRONTRUNNERS SCORECARDKRONOS WORKFORCE READY
QUADRANT PLACEMENT: PACESETTERS
3.77 3.63
3.93 4.02
3.55 3.23
3.50 3.30
3.60 3.60
3.68 2.80
3.30 3.20
4.30
4.40
2.70
25
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
M A R C H 2 0 1 8
FRONTRUNNERS SCORECARDJUSTWORKS
QUADRANT PLACEMENT: PACESETTERS
3.92 3.48
4.55 4.72
2.80 2.23
3.00 2.20
2.60 1.00
3.78 3.80
2.20 2.10
3.10
5.00
4.80
26
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
M A R C H 2 0 1 8
FRONTRUNNERS SCORECARDASCENTIS
QUADRANT PLACEMENT: CONTENDERS
3.48 3.90
4.11 4.13
2.55 3.67
2.00 4.10
3.10 2.30
3.18 3.50
4.10 4.00
3.00
2.70
2.90
27
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
M A R C H 2 0 1 8
FRONTRUNNERS SCORECARDPAYCHEX FLEX
QUADRANT PLACEMENT: CONTENDERS
3.52 3.68
3.87 3.89
2.50 3.47
3.50 3.00
1.50 4.40
3.83 4.60
3.00 2.90
4.70
4.50
3.10
28
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
M A R C H 2 0 1 8
FRONTRUNNERS SCORECARDDATIS
QUADRANT PLACEMENT: CONTENDERS
3.67 3.50
4.36 4.29
2.95 2.72
2.50 2.80
3.40 1.40
3.03 2.50
2.80 3.40
2.00
3.80
3.50
29
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
M A R C H 2 0 1 8
FRONTRUNNERS SCORECARDACTIVITYHD
QUADRANT PLACEMENT: CONTENDERS
3.63 3.51
4.69 4.76
2.50 2.27
3.50 2.50
1.50 2.60
2.63 1.00
2.50 2.50
1.40
3.60
3.00
30
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
M A R C H 2 0 1 8
FRONTRUNNERS SCORECARDPATRIOT PAYROLL
QUADRANT PLACEMENT: CONTENDERS
3.53 3.43
4.75 4.80
2.25 2.07
3.00 1.40
1.50 4.60
2.35 2.20
1.40 1.40
2.10
1.00
4.90
31
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
M A R C H 2 0 1 8
FRONTRUNNERS SCORECARDSUREPAYROLL
QUADRANT PLACEMENT: CONTENDERS
3.47 3.46
3.91 3.85
3.45 3.07
3.50 3.20
3.40 1.90
2.63 3.90
3.20 3.10
2.90
2.10
2.30
32M A R C H 2 0 1 8
Providers listed as Runners Up were considered for inclusion in the quadrant, but were ultimately
not included for one or more reasons: they did not have enough reviews; they did not meet the reviews score minimum; they did not meet the ultimate Value and Capability minimum scores; or they did not meet our functionality requirements for the market.
RUNNERS UP
1099FIRE Software
12Pay
247HRM
321Forms
Accent HRP
Accounting by Wave
Accounting Xpert
AcroTime
Actual iD
Adaptive Pay - Payroll
ADP Resource
ADP SmartCompliance
ADP Total Source
ADP Vantage HCM
Ajoft HRMS
Alpaka
AmCheck
AME Payroll
Ascent Payroll
Attendance Enterprise
Avionte
BambooHR
BASS PRIS
BerniePortal
BizMerlin
Blue Wren Effort
Blueforce
BrightPay
Built for Teams
Bullhorn Recruiting Software
Calamari
Cascade HR
CascadeGo
CenterPoint Accounting
CenterPoint Accounting for Agriculture
CenterPoint Payroll
33M A R C H 2 0 1 8
RUNNERS UP
CheckMark Payroll
CheckPoint
CIPHR
ClickTime
ClockIt
Compease
CompensationXL
Criterion HCM
CyberPay
Darwinbox HR
DATABASICS Suite
Deltek Talent Management
Deltek Vision
Easy-Commission
EasyPay
EazeHR
EBS PaySuite
ECI Empower
Ecount ERP
emplo
Employment Hero
emPower
EmpowerHR/Pay
eNETEmployer
EntireHR
EPAY HCM
Epayroll
Epicor HCM
ePROMIS ERP
ezPaycheck
FactsHCM
Fingercheck
FINSYNC
foundU
FutuHR
Gem Accounts
GoCo
greytHR
happierHire
happierHR by happierWork
HarrisData HRIS
High Line Personality
HRINNOVA
HRIS System
HRMatrix
HROffice
HRPLUG
Hubworks Suite
Humanity
i-Sight
iCIMS Talent Acquisition Suite
iManage
Infinisource
34M A R C H 2 0 1 8
RUNNERS UP
InfinityHR
Infor HCM
Inova Payroll
InterAcct
iSolved Payroll
Jeal Suite
JobAdder
KashFlow
Knit
Labor Time Tracker
Lanteria HR
Lightning Bolt
Manage With Success
Mangrove HCM
Maxwell Health
Microsoft Dynamics AX
Microsoft Dynamics GP
Millennium
Mitrefinch
MyPayrollHR
NolaPro
Nortek People Management
NuViewHR
OASIS by IntelliTek
Officekit
Omniprise
On-Time Web
OneMint
Online Check Writer
OnPay
OnTheClock.com
OpenHR
Optimum HR by Optimum Solutions
Optimum Payroll
Oracle HCM Cloud
PARiM Software
PayCheck
PayDay! SaaS
PayDirt Payroll
PayFocus
Paylocity
PaymentEvolution
Payroll Accounting Software
Payroll by Wave
Payroll Insights
Payroll Mate
Payroll Relief
Payroll Time Export
PayrollPanda
PaySoftR
PayWindow
PenSoft Payroll
People-Trak HRIS Suite
35M A R C H 2 0 1 8
RUNNERS UP
PeopleBookHR
PeopleDoc_HR Service Delivery
PeopleGuru HCM
PeopleQlik
PeopleSoft Human Capital Management
PeopleStrategy eHCM
PeopleStreme
PeopleStrong Alt
Planday
Plooto
Pocket HRMS
Push Operations
QCommission
QuickBooks
Ramco HCM
Replicon TimeAttend
RoleCall
Sage 50cloud
Sage HRMS
Sage One
Sage Payroll
Sage People
Salaroo
SAP S/4HANA
SelectHR
SentricWorkforce
SilkRoad HRMS
SilkRoad Onboarding
SilkRoad Recruiting
Simple X Payroll
Sirenum Staff Management Platform
Skyenterprise
SmartSearch
SnapHRM
Softgarden
Sparkrock
Spine Payroll
Sprout HR & Payroll
Square Payroll
Staff Squared
StarGarden HCM
SuccessFactors
SumTotal Talent
Superpay
SutiHR
SyncHR
Synergita
TalentComp
Tanda
TeamPay
TeamWise
TeamWorks
36M A R C H 2 0 1 8
RUNNERS UP
TelePayroll
TempBuddy
Time Clock Wizard
TimeCamp
timecard
TimeDrop Time Clock
TimeForce Time and Attendance System
TimeForge HR
Timesheets.com
TowerMetriX
TrackTik
TRAXPayroll
TriSys Recruitment Software
TurboRecruit
UltiPro
Umana
VAIRKKO
Valiant
Vibe HCM
Vista
Viventium
Vultus Recruit
Wagepoint
webexpenses
WebHR
When I Work
WorkBright
Worklio
Workly
XCD HR
Yearli
ZingHR
Zoho People
37M A R C H 2 0 1 8
The FrontRunners methodology assesses and calculates a score for products on two primary
dimensions: Capability on the x-axis and Value on the y-axis.
THE CAPABILITY SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING:
» End-user ratings of one to five stars on the product’s functionality.
» End-user ratings of one to five stars on the product’s ease of use.
» End-user ratings of one to five stars on the product’s customer support.
» A score, relative to other products in the market, for the product’s inclusion of key functionality for the software category.
» A score, relative to other products in the market, representing the number of other products that integrate with it.
METHODOLOGY BASICS
M E T H O D O L O G Y B A S I C S
38M A R C H 2 0 1 8
THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING:
» End-user ratings of one to five stars on overall satisfaction with the product.
» End-user ratings of one to five stars on how valuable users consider the product to be relative to its price.
» End-user ratings of one to five stars on how likely they are to recommend the product to others.
» A score, relative to other products in the market, for the size of the product’s customer base.
» A score, relative to other products in the market, for the number of professionals in the market who have experience with the product (e.g., users, developers, administrators).
» A score, relative to other products in the market, representing the total number of user reviews across the three Gartner web properties.
» A score, relative to other products in the market, representing the average number of times per month internet users search for the product on Google.
M E T H O D O L O G Y B A S I C S
39M A R C H 2 0 1 8
Markets are defined by a core set of functionality, and products considered for, and included in, FrontRunners must offer that core set of functionality. Additional related functionality can contribute to the capability score for a product. To qualify for consideration in a FrontRunners quadrant, a product must have a minimum number of unique, user-submitted product reviews across the three Gartner Digital Markets web properties: softwareadvice.com, capterra.com and getapp.com. The minimum number of reviews required per product may differ by category, but will generally be between 10 and 20 unique reviews.
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