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PELLA ® SCENESCAPE™ PATIO DOORS Product Overview July 2016

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Page 1: Pella® Scenescape™ Patio Doors are adjacent to each other, like a hinge door Configurations stated in a set of # panels left and set of # panels right – Examples: 2L-5R or 4L-0R

PELLA®

SCENESCAPE™ PATIO DOORS

Product Overview

July 2016

Page 2: Pella® Scenescape™ Patio Doors are adjacent to each other, like a hinge door Configurations stated in a set of # panels left and set of # panels right – Examples: 2L-5R or 4L-0R

Agenda

■ Product Overview

– At a Glance

– Configurations

– Features/Options

– Custom Solutions

– Warranty

■ Dimensions / PQM / Paperwork

■ Know Before You Sell

■ Support Available

■ Contacts

2

Page 3: Pella® Scenescape™ Patio Doors are adjacent to each other, like a hinge door Configurations stated in a set of # panels left and set of # panels right – Examples: 2L-5R or 4L-0R

At a Glance - Architect Series3

Top loading

Outswing or Inswing

42” max panel width, 10’ height

Up to 10 panels / 35’ wide

Passage door required for Exterior Access

3 Sill options (Standard, Low Profile, Flush)

PG35 rating & NFRC available on 39”x96” 6-panel outswings. See pella.com/performance

for information on product ratings.

All Inswing & taller/wider outswings not rated for air and water performance

Bottom loading

Stacking or Pocketing

57” max panel width, 10’ height

Up to 10 panels / 45’ wide

No Exterior Access when locked

5 Sill options to integrate into finished floor

Not rated for air or water performance

1-1/4” weep sill has drainage tubes (not rated)

No NFRC unit information available

Bifold Multi-slide/Lift-and-Slide

Page 4: Pella® Scenescape™ Patio Doors are adjacent to each other, like a hinge door Configurations stated in a set of # panels left and set of # panels right – Examples: 2L-5R or 4L-0R

At a Glance – Designer Series4

Top loading

Outswing or Inswing

42” max panel width, 8’ height

Up to 10 panels / 35’ wide

Passage door required for Exterior Access

3 Sill options (Standard, Low Profile, Flush)

Not rated for air and water performance

No NFRC unit information available

Bottom loading

Stacking or Pocketing

46.75” max panel width, 8’ height

Up to 10 panels / 36’ wide

No Exterior Access when locked

5 Sill options to integrate into finished floor

Not rated for air or water performance

No NFRC unit information available

Bifold Multi-slide/Lift-and-Slide

Taking contacts for future photo shoot

possibilities. Send to

[email protected] with leads

Page 5: Pella® Scenescape™ Patio Doors are adjacent to each other, like a hinge door Configurations stated in a set of # panels left and set of # panels right – Examples: 2L-5R or 4L-0R

BIFOLD

Page 6: Pella® Scenescape™ Patio Doors are adjacent to each other, like a hinge door Configurations stated in a set of # panels left and set of # panels right – Examples: 2L-5R or 4L-0R

BIFOLDScenescape™ Bifold Patio Doors

Page 7: Pella® Scenescape™ Patio Doors are adjacent to each other, like a hinge door Configurations stated in a set of # panels left and set of # panels right – Examples: 2L-5R or 4L-0R

Configurations - Bifold

■ Inswing & Outswing up to 10 panels

■ Panels fold all to one side, or in even/odd splits

■ Panels are adjacent to each other, like a hinge door

■ Configurations stated in a set of # panels left and set of # panels right

– Examples: 2L-5R or 4L-0R or 3L-1R

■ A Passage Door provides exterior access

– Not all configurations have a passage door

– Passage Doors are only available on an odd # set of panels

– If configuration contains a “1L” or “1R”, then that panel will be the Passage Door

– If both sides have odd # panels, then have option of Left or Right passage door

7

4L-0R 2L-2R

Passage

Door

No

Passage

0L-5R3L-1R

Inswing Outswing

5L-0R 2L-3R

Page 8: Pella® Scenescape™ Patio Doors are adjacent to each other, like a hinge door Configurations stated in a set of # panels left and set of # panels right – Examples: 2L-5R or 4L-0R

Sizes - Bifold

■ Architect Series (10’)

– Panel Widths from 14.25 inches up to 42 inches

– Pane Heights from 48 inches up to 117.375 inches

– Frame Widths up to ~ 35 feet

– Frame Heights – sill-dependent

o Up to 120.875 inches - 121.125 inches

■ Designer Series (8’)

– Panel Widths from 28.75 inches up to 42 inches

– Panel Heights from 77.5 inches up to 94.375 inches

– Frame Widths up to ~ 35 feet

– Frame Heights – sill dependent

o Up to 97.875 inches – 98.125 inches

8

Reference Min/Max Sizes in Architectural Design Manual on pro.pella.com>ADM

Page 9: Pella® Scenescape™ Patio Doors are adjacent to each other, like a hinge door Configurations stated in a set of # panels left and set of # panels right – Examples: 2L-5R or 4L-0R

In-Swing

Out-Swing

Standard Sill Low-Profile Sill Flush Sill

Standard SillLow-Profile Sill

Flush Sill

Sill Types – Bifold (see ADM for dimensions)

Only offering

with air/water

rating on

Architect Series

Page 10: Pella® Scenescape™ Patio Doors are adjacent to each other, like a hinge door Configurations stated in a set of # panels left and set of # panels right – Examples: 2L-5R or 4L-0R

Hardware - Bifold

Hoppe Handle-set

5-point lock on passage panel

Two styles in PQM

Flush bolts – Upper and Lower

Hinges

Finishes

Satin Nickel

Oil Rubbed Bronze

Bright Brass

Toronto

Munchen

Traditional

plate

Arched

plate

Page 11: Pella® Scenescape™ Patio Doors are adjacent to each other, like a hinge door Configurations stated in a set of # panels left and set of # panels right – Examples: 2L-5R or 4L-0R

Hardware - Bifold

Bifold doors are fully assembled in the factory, then dis-

assembled and shipped knock-down.

Thus hardware screw holes are pre-drilled and in the correct

location.

Hardware is all labeled individually and re-packaged for

shipment

Page 12: Pella® Scenescape™ Patio Doors are adjacent to each other, like a hinge door Configurations stated in a set of # panels left and set of # panels right – Examples: 2L-5R or 4L-0R

Hardware - Bifold

Wall Pivot Set

End Carrier Set

Intermediate Carrier Set

Off-set Hinge with handle

Off-set Hinge without handle

Straight Hinge with handle

Straight Hinge without handle

Pull Handle only

A Hardware Placement Guide (sample at right)

is shipped with every door

Every hardware piece is labeled with a color-

coded shape that correlates to the Guide.

Hinges and Carrier Set parts

Note: If after assembly, panels do not fold flat,

chances are the hinges were installed in the wrong

locations. Double check Guide for placement.

Page 13: Pella® Scenescape™ Patio Doors are adjacent to each other, like a hinge door Configurations stated in a set of # panels left and set of # panels right – Examples: 2L-5R or 4L-0R

Wall Depths - Bifold

■ Outswing

– Has integrated nail fin

– Wall depths are 4-9/16” to 7-3/16” in 1/8” increments

■ Inswing

– Does not have a nail fin

– 6-9/16” is the frame depth

13

Page 14: Pella® Scenescape™ Patio Doors are adjacent to each other, like a hinge door Configurations stated in a set of # panels left and set of # panels right – Examples: 2L-5R or 4L-0R

Performance - Bifold

■ Architect Series - PG35 with NFRC info only for:

– Outswing, Standard Sill, up to 6 panels wide,

up to 39” x 96” panel size

– Everything else, no ratings

■ Designer Series – No Ratings

14

NOTE: For products without a rating, an appropriate

overhang as well as a sloped patio should be used to reduce

the likelihood of water infiltration. Failure to do so may result

in damage to the interior of the structure.

Page 15: Pella® Scenescape™ Patio Doors are adjacent to each other, like a hinge door Configurations stated in a set of # panels left and set of # panels right – Examples: 2L-5R or 4L-0R

MULTI-SLIDE & LIFT-AND-SLIDE

Page 16: Pella® Scenescape™ Patio Doors are adjacent to each other, like a hinge door Configurations stated in a set of # panels left and set of # panels right – Examples: 2L-5R or 4L-0R

Scenescape™ Multi-slide and Lift-and-Slide Patio Doors

Page 17: Pella® Scenescape™ Patio Doors are adjacent to each other, like a hinge door Configurations stated in a set of # panels left and set of # panels right – Examples: 2L-5R or 4L-0R

Configurations – Multi-Slide and Lift-and-Slide17

■ Panels stack against a jamb, or pocket into wall cavity

■ Panels slide all to one side, or split evenly

■ Panels overlap like a sliding door

■ Configurations stated in X’s (Vent) and O’s (Fixed)

– Examples: XXXO or OXXX-XXXO

– Examples: PXXXX or PXX-XXP where P is the pocket

■ Multi-slide panels slide easily on rollers

■ Lift-and-slide panels rest on the sill until lifted with handle in order to slide

■ Panels manually slide, or can be automated via 3rd party automation

– The “lifting” of a lift-and-slide must be manual; sliding can be automated

Page 18: Pella® Scenescape™ Patio Doors are adjacent to each other, like a hinge door Configurations stated in a set of # panels left and set of # panels right – Examples: 2L-5R or 4L-0R

Sizes – Multi-Slide and Lift-and-Slide18

Reference Min/Max Sizes in Architectural Design Manual on pro.pella.com>ADM

■ Architect Series (10’)

– Panel Sizes up to 57” x 117.375

– Daylight Opening up to ~ 45’ wide

– Frame Height – sill-dependent

o Up to 118.750 – 120”

■ Designer Series (8’)

– Panel Sizes up to 46.75” x 94.375”

– Daylight Opening up to ~ 36’

– Frame Height – sill-dependent

o Up to 95.75”– 97”

Page 19: Pella® Scenescape™ Patio Doors are adjacent to each other, like a hinge door Configurations stated in a set of # panels left and set of # panels right – Examples: 2L-5R or 4L-0R

Sill Types – Multi-slide (see ADM for dimensions)

Finished

Floor

Sub-

floor

Finished

Floor

Finished

Floor

Finished

Floor

Page 20: Pella® Scenescape™ Patio Doors are adjacent to each other, like a hinge door Configurations stated in a set of # panels left and set of # panels right – Examples: 2L-5R or 4L-0R

Sill Types – Lift-and-slide (see ADM for dimensions)

Sub-

floor

Finished

Floor

Finished

Floor

Finished

Floor

Finished

Floor

Page 21: Pella® Scenescape™ Patio Doors are adjacent to each other, like a hinge door Configurations stated in a set of # panels left and set of # panels right – Examples: 2L-5R or 4L-0R

Hardware

Lift-and-slideMulti-slide

One handle per door system that slides one-way;

Two handles per system on bi-parting systems

2 pt. lock with flush thumb turn

Finishes

Satin Nickel

Oil Rubbed Bronze

Bright Brass

Finishes

Satin Nickel

Oil Rubbed Bronze

Page 22: Pella® Scenescape™ Patio Doors are adjacent to each other, like a hinge door Configurations stated in a set of # panels left and set of # panels right – Examples: 2L-5R or 4L-0R

Wall Depths – Multi-Slide and Lift-and-Slide22

■ The wall depth must accommodate number of panels within a configuration, but will vary based

on the architectural design of the project.

■ Overall Track Depth dimension is similar to a unit’s Base Frame Depth

■ Overall Track Depth = # tracks X 2.75 inches

– Example: 4 tracks X 2.75 = 11 inches

■ For Pocket Doors, the Finished Pocket Width is Track Depth + 1.5 inches

STACKING

OXXX

POCKETING

PXXX

Page 23: Pella® Scenescape™ Patio Doors are adjacent to each other, like a hinge door Configurations stated in a set of # panels left and set of # panels right – Examples: 2L-5R or 4L-0R

Performance – Multi-slide and Lift-and-Slide

■ Architect Series - No ratings – not tested

■ Designer Series – No ratings – not tested

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The 1-1/4” Weep Sill does provide drainage for some water

management, but no claims for water and air performance

shall be assumed.

NOTE: For products without a rating, an appropriate

overhang as well as a sloped patio should be used to reduce

the likelihood of water infiltration. Failure to do so may result

in damage to the interior of the structure.

Page 24: Pella® Scenescape™ Patio Doors are adjacent to each other, like a hinge door Configurations stated in a set of # panels left and set of # panels right – Examples: 2L-5R or 4L-0R

Wood Windows and Doors Warranty■ Limitation of Warranty. FAILURE TO COMPLY WITH PELLA INSTALLATION AND MAINTENANCE INSTRUCTIONS VOIDS

ALL WARRANTIES UNLESS IT IS CLEARLY ESTABLISHED BY THE BUYER OR USER OF THE PRODUCT THAT THE DEFECT OR FAILURE IS UNRELATED TO SUCH NONCOMPLIANCE. This Limited Warranty does not extend to the use of Covered Pella Products under abnormal conditions, conditions that exceed the stated performance parameters of the product as provided on the product labeling and in the Pella Architectural Design Manual or under conditions not reasonably foreseeable to, or beyond the control of, Pella. Buyer and User assume all risk of any such use. This Limited Warranty is the exclusive warranty for the Covered Pella Products. NEITHER PELLA NOR SELLER MAKE ANY OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR OTHERWISE.

■ Allocation of Risks of Pella Product Performance. Because all construction must anticipate some water infiltration, it is important that the wall system be designed and constructed to properly manage moisture. Pella Corporation is not responsible for claims or damages caused by anticipated or unanticipated water infiltration; deficiencies in building design, construction and maintenance; failure to install Pella products in accordance with Pella Installation Instructions; or the use of Pella products in barrier wall systems, which do not allow for proper management of moisture within the wall system (see the following). The determination of the suitability of all building components, including the use of Pella products, as well as the design and installation of flashing and sealing systems, are the responsibility of Buyer or User, the architect, contractor, installer or other construction professional and is not the responsibility of Pella. All risks related to building design and construction, or the maintenance, installation and use of Pella® products, shall be assumed by Buyer and/or User.

■ Limitation of Liability. This Limited Warranty sets forth the maximum liability for our products. IN NO EVENT (INCLUDING WHERE THIS LIMITED WARRANTY IS DEEMED NOT TO APPLY TO THE SALE OR PRODUCT IN QUESTION) SHALL PELLA OR SELLER BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES RESULTING FROM THE SALE, INSTALLATION OR USE OF ANY PELLA PRODUCTS. Some states do not allow the exclusion or limitation of incidental or consequential damages for consumers, so the above limitation or exclusion may not apply to you.

24

Page 25: Pella® Scenescape™ Patio Doors are adjacent to each other, like a hinge door Configurations stated in a set of # panels left and set of # panels right – Examples: 2L-5R or 4L-0R

PANEL FEATURES

Page 26: Pella® Scenescape™ Patio Doors are adjacent to each other, like a hinge door Configurations stated in a set of # panels left and set of # panels right – Examples: 2L-5R or 4L-0R

Panel Styles

■ Contemporary or Traditional (French)

26

Architect Series Designer Series

■ Contemporary

Page 27: Pella® Scenescape™ Patio Doors are adjacent to each other, like a hinge door Configurations stated in a set of # panels left and set of # panels right – Examples: 2L-5R or 4L-0R

Grilles / Blinds / Shades

■ All grille options available

27

Architect Series Designer Series

■ All grille options available

■ All blinds and shade options

■ Insynctive technology available

– Motorized blinds/shades

– Appropriate overhang is highly

recommended for multi-slides and lift-

and-slides and all bifolds not rated

– Overhangs blocks sun, and sun

charges battery …. A charger most

likely is needed to re-charge individual

panels

Page 28: Pella® Scenescape™ Patio Doors are adjacent to each other, like a hinge door Configurations stated in a set of # panels left and set of # panels right – Examples: 2L-5R or 4L-0R

Interior/Exterior Colors/Finishes

■ 27 standard cladding colors

■ Two-color frame/panel on bifold

■ Custom Colors for Bifold frame

– Required color-matching process with

longer lead time

28

Exterior Colors Interior Finishes

■ Wood Species

– Architect Series

– 8 types

– Designer Series

- pine

■ Interior Finishes

– Panels only!

– Bifold frame, astragal and multi-slide

and lift-and-slide pocket closure will

come unfinished

Page 29: Pella® Scenescape™ Patio Doors are adjacent to each other, like a hinge door Configurations stated in a set of # panels left and set of # panels right – Examples: 2L-5R or 4L-0R

Custom Solutions29

Track / hardware variances require Scenescape Custom

Request Form, available on mypella.com>Product

Information. Attach form to PQM Quote:. ie:

■ 90 degree/ special angles corners

■ Bifold radius tracks (min 132” radius)

■ Unequal splits for sliding

■ Unequal panel sizes for bifold

No form required for panel attribute variances, ie:

■ Intermediate rails

■ Wood species

■ Wood Exterior

■ Custom grille patterns

Page 30: Pella® Scenescape™ Patio Doors are adjacent to each other, like a hinge door Configurations stated in a set of # panels left and set of # panels right – Examples: 2L-5R or 4L-0R

After market options

■ Automation – Contact Caldwell at [email protected]

■ Screens – Brio, Centor, Phantom, local sources

■ Additional Hardware styles

– Bifold – Hoppe

– Lift-and-slide - FFI

30

These Items Are Not Available Through Custom Solutions

Page 31: Pella® Scenescape™ Patio Doors are adjacent to each other, like a hinge door Configurations stated in a set of # panels left and set of # panels right – Examples: 2L-5R or 4L-0R

DIMENSIONS AND PQM

Page 32: Pella® Scenescape™ Patio Doors are adjacent to each other, like a hinge door Configurations stated in a set of # panels left and set of # panels right – Examples: 2L-5R or 4L-0R

Dimensions32

Dimensions calculated in PQM!• Rough Opening includes pocket• Frame Width = track length into pocket• Day Light Opening = hole in the wall• Rough Opening

Pocket Depth = how deep into the wall• Overall Track Depth = like min. Wall Depth• Finished Pocket Width= width of cavity when

` facing pocket

Overall Track

Depth

4-panel Pocket Examplewithout Automation

Dimensions are in PQM.

Reference the ADM on

pro.pella.com for size

calculations and formulas

Page 33: Pella® Scenescape™ Patio Doors are adjacent to each other, like a hinge door Configurations stated in a set of # panels left and set of # panels right – Examples: 2L-5R or 4L-0R

Dimensions - PQM

1. Enter by Frame Width

and Frame Height

2. Only shows the eligible

configurations for

width/height

Page 34: Pella® Scenescape™ Patio Doors are adjacent to each other, like a hinge door Configurations stated in a set of # panels left and set of # panels right – Examples: 2L-5R or 4L-0R

Dimensions - PQM

3. Sill Type is IMPORTANT as this must match the FINISHED FLOOR HEIGHT

4. Panel Height is then calculated based on Frame Height and Sill Type selected

Page 35: Pella® Scenescape™ Patio Doors are adjacent to each other, like a hinge door Configurations stated in a set of # panels left and set of # panels right – Examples: 2L-5R or 4L-0R

Dimensions – Pocket Doors35

A Frame Width of 143.5” in a 1-Pocket Door has a DLO of about 104.875”

1. Enter by FRAME WIDTH

and Frame Height,

NOT DAYLIGHT

OPENING!

2. Frame Width means the

Track Length, which

extends INTO the

pocket.

Page 36: Pella® Scenescape™ Patio Doors are adjacent to each other, like a hinge door Configurations stated in a set of # panels left and set of # panels right – Examples: 2L-5R or 4L-0R

You must enter Frame Width in PQM.

Current functionality does not support entering by Daylight Opening or Panel Size. So…

1. PQM will calculate the Daylight opening and Panel Sizes for verification, or

2. Use the Frame Size Calculator to calculate the Frame Width by Panel or DLO size.

1. Go to mypella.com>NEW! (https://mypella.com/PellaPortal/New/)

2. Locate the Scenescape product launch section

3. Find the Frame Size Calculator by Panel or DLO. Save to your desktop.

Dimensions – Pocket Doors36

Page 37: Pella® Scenescape™ Patio Doors are adjacent to each other, like a hinge door Configurations stated in a set of # panels left and set of # panels right – Examples: 2L-5R or 4L-0R

Dimensions – Pocket Doors

■ For Pocket Doors, Additional Dimensions show on PQM Reports – office order copy, contract, etc

■ Know the difference between Rough Opening vs Frame Width vs Daylight Opening

37

Note for sales reps & installers: Wood interior Pocket Closer is purposely 1-1/2” to 2” shorter than door panel to

avoid interference with head track

Page 38: Pella® Scenescape™ Patio Doors are adjacent to each other, like a hinge door Configurations stated in a set of # panels left and set of # panels right – Examples: 2L-5R or 4L-0R

PQM - Reminders/Alerts

■ Bifold Image and “Answer name” shows # Panels Left - # Panels Right

■ Multi-slide & Lift-and-slide use codes for quick selections

– Image shows # Panels moving left - # Panels moving right

– Answer Name is Configuration Code: O means Fixed, X means Vent

o O4X means “Fixed then 4 Vents”;

o 4XP means “4 Vents into a Pocket”

38

Page 39: Pella® Scenescape™ Patio Doors are adjacent to each other, like a hinge door Configurations stated in a set of # panels left and set of # panels right – Examples: 2L-5R or 4L-0R

PQM – Reminders/Alerts

Info Links!!! –”the little blue “ is available for these:

■ Click on Question on left, and click on the on the answer

– Operation / Venting

– Sill Type

– OPENS UP .pdfs to save

or print!

39

Page 40: Pella® Scenescape™ Patio Doors are adjacent to each other, like a hinge door Configurations stated in a set of # panels left and set of # panels right – Examples: 2L-5R or 4L-0R

PQM - Reminders/Alerts

■ Only panels have factory pre-finishing. These items come unfinished:

– Bifold frame and Astragal

– Multi-slide and Lift-and-slide pocket closer

■ In PQM, click by the Answers

– Interior Finish:

hover over ; It will display a note, but does not open a document

– Bifold

– Mult-slide and Lift-and-slide

40

Page 41: Pella® Scenescape™ Patio Doors are adjacent to each other, like a hinge door Configurations stated in a set of # panels left and set of # panels right – Examples: 2L-5R or 4L-0R

PQM - Reminders/Alerts

Not all bifolds have exterior access. PQM shows Passage Door Answer.

■ Must have an odd # panels on either left or right

– No Passage Door

■ No exterior access

■ Panel does not show hinging

‘angle’ symbol on CAD drawing

■ Example on right: 4L-0R

– Passage Door

■ Exterior Access

■ Example on right: 1L-3R,

Passage Door is on left of split as viewed from exterior

■ Notice left hinge ‘angle’ symbol on left panel

41

Page 42: Pella® Scenescape™ Patio Doors are adjacent to each other, like a hinge door Configurations stated in a set of # panels left and set of # panels right – Examples: 2L-5R or 4L-0R

PQM - Reminders/Alerts

■ Overall Track Depth Reviewed = Must answer Yes

– Like minimum Wall Depth; must acknowledge

■ Wall depth MUST be able to handle the overall track depth, so check values

in PQM. As stated, the number of tracks will determine the minimum wall

depth required. Overall wall depth for multi-slides and lift-and-slides will vary

by project and depends on the architectural design of the structure.

42

Page 43: Pella® Scenescape™ Patio Doors are adjacent to each other, like a hinge door Configurations stated in a set of # panels left and set of # panels right – Examples: 2L-5R or 4L-0R

KNOW BEFOREYOU SELL

Page 44: Pella® Scenescape™ Patio Doors are adjacent to each other, like a hinge door Configurations stated in a set of # panels left and set of # panels right – Examples: 2L-5R or 4L-0R

KNOW BEFORE YOU SELL

Many products do not have air and water performance. Building design and application must fit

the product. Only the Architect Series outswing bifold has ratings for water and air performance.

No claims or statements of air and water performance are made on remaining products. An

excerpt from the Pella Wood Windows and Doors warranty states: “This Limited Warranty does not extend to the use of Covered Pella Products under abnormal conditions,

conditions that exceed the stated performance parameters of the product as provided on the product

labeling and in the Pella Architectural Design Manual or under conditions not reasonably foreseeable to,

or beyond the control of, Pella. Buyer and User assume all risk of any such use.”

For products without a rating, an appropriate overhang as well as a sloped patio should be used

to reduce the likelihood of water infiltration. Failure to do so may result in damage to the interior

of the structure. Diagram is available within the installation instructions.

Load Requirements: A structural engineer may need to be involved to assure proper header

strength (and floor) to carry the load of the doors. This is vital to prevent header sag, and is one of

two primary causes for operational issues. Risk and liability is escalated if the product is installed

into an insufficient structure, with recovery and troubleshooting difficult without removing the

unit, reinforcing the structure, and reinstalling.

Page 45: Pella® Scenescape™ Patio Doors are adjacent to each other, like a hinge door Configurations stated in a set of # panels left and set of # panels right – Examples: 2L-5R or 4L-0R

KNOW BEFORE YOU SELL

Having a rough opening and resulting product that is not plumb, level and square is the 2nd primary

reason for operational issues. There is little tolerance acceptable. Many times adjustments may

continue to be needed if not done properly. In some cases, the entire unit should be removed in

order for adjustments to be made to the RO before re-installing the product. This is not an “install

quickly and move on” type of product.

Wall depths requirements vary based on product configuration. Multi-slides and Lift-and-slides track

depths are based on the # of sill tracks, and vary from 5.5” up to 22 inches. The wall depth then

extends beyond that dimension based on interior and exterior structure design. Bifold inswing has

only 6-9/16”. Bifold outswing does have more flexibility, starting at 4-9/16” up to 7-3/16”.

Installation may be complex for installers unfamiliar with the product. Review of installation

methods and requirements should be done prior to assigning an install team to assure questions

can be answered ahead of time. Adjustments and trouble-shooting tips should be reviewed ahead of

time.

Panels are delivered on pallets, and sill tracks are delivered in up to 24’ tubes, depending on the

size of the unit. A forklift is required to take delivery at the branch. Delivery to a Retail customer

home should be taken into consideration if the track length exceeds the delivery truck’s limitations.

Page 46: Pella® Scenescape™ Patio Doors are adjacent to each other, like a hinge door Configurations stated in a set of # panels left and set of # panels right – Examples: 2L-5R or 4L-0R

KNOW BEFORE YOU SELL

Set Expectations with the Installer:

Panels must be stored in a dry, upright position

until installed.

Do not slide the panels on their rollers across

ANY surface other than once installed in the sill

tracks. This will cause damage to the rollers

and are not covered under warranty.

Protection must be afforded to the sill tracks

once installed, for the remainder of job-site

activity. Build a ramp and protection over the

sill. See picture for example.

Installation Instructions must be followed.

Page 47: Pella® Scenescape™ Patio Doors are adjacent to each other, like a hinge door Configurations stated in a set of # panels left and set of # panels right – Examples: 2L-5R or 4L-0R

Service / Replacement

■ Product sold before April 11, contact Caldwell

■ Product sold after April 11 through PQM– go through PQM

■ Replacement panels always through Pella

– Panel routings are unique by panel; need to know location of panel

within the configuration

– New Questions:

■ Panel Style – is panel moving left or right?

■ Panel Location from Jamb

– Info link “little blue i” on Question:

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Service / Replacement

■ How to submit Credit through PQM

– New products in Drop-downs

■ For OSC –Service

– New products in drop-downs

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SUPPORT AVAILABLE

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Additional Support 24/7

■ Promotional Literature

– Architect Series Lit – The View – 2 page layout

– Door Launch Kit booklet

■ mailed to each rep

■ On e-store

■ On-line customer-facing

– www.Pella.com > Architect Series

– pro.pella.com > Doors> Architect Series

– pro.pella.com > ADM

■ Mypella.com

– Scenescape Configuration Drawing Templates

– Installation instructions

– Troubleshooting and Service Guide

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Pro.pella.com

Product Descriptions, ADM documents

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52

PERL>Sales Tools>Design Services>Scenescape Templates

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PERL>Sales Tools>Design Services>Scenescape Templates

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ACCESS ALL

CONFIGURATIONS!

• Form-Fill .pdf

• Use PQM dimensions to

fill out own template!

• Save on your computer

by project

• Use to communicate

dimensions to customer

easily

• Avail 24/7

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Contacts

■ Pella Customer Service

– Contact your support team first

– Email [email protected] (initial launch questions)

■ Custom Solutions for variance requests

■ Pella Logistics Customer Service

■ Pella Architectural Support Service (PASS)

– Custom Elevation Drawings

– Project Design /Structural Analysis

– Custom Installation Shop Drawings

– Panel Design options (grilles, intermediate rail)

– Custom configuration support

[email protected] for after-market automation

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