personalisation: progress and possibilities 22 may 2013
TRANSCRIPT
Personalisation: Progress and Possibilities 22nd May 2013
WelcomeAnnie Gunner LoganDirector, CCPS
Matt will be taking photographs today
Please let him, or a member of P&P staff, know if you don’t want your photo taken
Michael MathesonMinister for Public Health
Andrea Wood Chair, P&P Reference Group
Throughout today On the flipcharts in the foyer…1. Commit to action‐
sign the Act2. Tell us what your SDS
priorities are for next year.
3. Share your story of change.
Heather FiskenIndependent Living in Scotland (ILiS)
Finding solutions – the Solutions Series of Pop‐up
Think Tanks
About ILIS• What is ILIS?
– Part of Scottish Government’s wider agenda on IL– Steered by disabled people’s organisations
• What does ILIS do?– Support disabled people to have their voices heard
– Make ‘strategic interventions’ to ensure that independent living becomes reality for all disabled people so that they can participate as equal and active citizens
‘Strategic interventions’The ‘not quite so high flaunting’ description• Find solutions• Talk to people so that they understand what independent living is and what is needed to make it work
• Help build better connections between disabled people and service providers
• Influence policy makers and policy design
Finding solutions• The Solutions Series• ‘Pop‐up think tanks’• 3 per year• A single issue of importance to disabled people and their rights to independent living
• Pre‐brief on the issues• A wide range of people – not the usual faces• Eureka….! Well, not quite….
What next• Report• Influencing • Communicating
– Inspiring others– Working with others
• Getting better
The Solutions Series2012/13• Personalisation• Article 19 UNCRPD in Scotland• Politically (in)correct2013/14• Portrayal in the media• Disability harassment in the workplace• We have some ideas…what’s yours?
What are we doing differently? Leam MacKeown and Faye Cattanach
Key Community Supports
In this video• Joe Gough, Practice Development Officer, Personalisation team (Dumfries and Galloway Council)
• Fay Cattanach (LD links)
• Margo McKie Local Services Manager (Key)
LD Links –A self directed support collective
• A Co‐Productive Approach to Planning enabling everyone to make a contribution
• A focus on building and strengthening community
• An approach which increases social support networks, builds connections and is extremely cost effective.
• People become more connected with each other and with their local community and are developing and accessing the resources within it…..on their own terms.
Dee Fraser
Any questions?
Discussion
Turn to the person next to you. What changes/progress has your organisation made in the last year to get ready for SDS?
You have 10 minutes
Coffee breakBack at 11.45
What are we doing differently?
Aileen Brady & Fraser Nixon
What are we doing differently?
The Action Group
Helen Walton and Ivan Cohen
Any questions?
Discussion
Turn to the person next to you.
What has impressed you most from the stories of change you have heard about this morning?
You have 10 minutes
LunchBack at 1.30pm
Catherine Garrod
Angela CatleyCommunity Catalysts
Personalisation and self directed support
Progress and possibilities
Angela Catley
What is Community Catalysts?
A social enterprise and Community Interest Company established in 2010
Works to harness the talents and imaginations of people and communities to provide high quality small scale local care and support services
Aims to make sure that people wherever they live have a real choice of great services and supports
Personalisation and self directed support in Scotland
10 year strategy to grow self directed support published in November 2010
Social Care (Self-directed Support) (Scotland) Act given royal assent in January 2013
Vision for social care where support is based around the citizen, not the service
Personal budgets and especially direct payments are just one mechanism to enable self directed support
The vision
Real choice and control for people who need care and support to enable them to
live real lives
A bit of a daunting journey?
Cheesy but true
Personalisation is....thinking (and doing!) differently
• Blurring distinctions• Creating new systems and ways of
working• A transfer of power• A challenge• Blinking hard work!
Personalisation is...communities and connections
Research shows that people (of all ages) with strong social networks are happier, healthier, wealthier.
People’s social networks are the ‘social glue’ that hold communities together
Personalisation is.... harnessing knowledge and talent...
People in communities have a wealth of experience, skills and assets that are often hidden and may be untapped
Personalisation is...choice and control
People want to live real lives and not just be users of services. Real lives involve:
Health Housing Leisure Relationships Care and support Community EmploymentGiven REAL choice and control people join stuff up
Control doesn’t automatically result in choice
If: There are no services to choose from There is nothing new to choose from (only what
was always available) Control and choice is made so complex,
confusing, unattractive or scary that people would rather ‘get what they’re given’
There is no information about the choices available
Information isn’t accessible or relevant
Personalisation is ...all trains leaving the station at the same time
And (stretching the analogy).....without looking and feeling like the one in the middle!
Not everyone will employ their own staff
If• the budget is too small• person lacks capacity to understand the issues
and/or• support is not available and/or isn’t tailored and
accessible• right person or people are not available to employ• person just doesn’t want the responsibility • approach has gone wrong in the past• alternatives are as (or more) attractive
Personalisation is...partnership
• People who need care and support• Carers and families• Councils and statutory bodies• Community groups and organisations• Providers of all sorts of services - big and small• Professionals• Innovators• Providers of universal services
To name but a few
People and organisations taking steps on the
journey
MacIntyre – large support provider
• Provide learning, support and care for more than 900 children and adults in 120 services across the UK.
• Made a public commitment to personalisation and then published their action plan http://www.thinklocalactpersonal.org.uk/Browse/mir/mirSearch/organisationOverview/?organisationID=39
• 3 current priorities:1. Embed co-production as a universal way of working within
MacIntyre2. Strengthen the voice of the user by establishing effective
user forums and networks3. Baseline level of expertise in the use of the facilitation skills
and continue to develop personal practice
Council – Leicestershire: bursaries and housing support • Working with supported large housing providers in
Leicestershire • Leicestershire Council offered supported housing
providers with existing council contracts the chance to bid for bursaries – called Innovation Challenge Project
• To be eligible for a bursary projects had to focus on community participation, co-production and personalisation
• 8 projects gained a bursary and these represented a wide cross section of the supported housing sector
• Each of the successful projects demonstrates innovation, partnership working and co- production
One of the 8 - The Art of Reminiscing
• Older people living in sheltered housing (45 people in total living in 6 different schemes)
• Got together to sew a large quilt containing photographs and memories of family life, work and industry in the NW Leicestershire villages
• Worked with a community artist• Exhibition of the quilt at
a local museum Friendships formed and assetstapped
• Housing provider and residents now thinking (& doing) differently
http://www.communitycatalysts.co.uk/wp-content/uploads/2013/03/Innovation-Challenge-Programme-Evaluation-Report1.pdf
Council – Nottinghamshire Micro-provider Project• Partnership - Notts County Council and Community
Catalysts • Focus on service gaps in rural areas and on hard-to-
reach groups• Aim to create choice for people with a personal budget• Support, advice and information given to 145 people
interested in setting up a social care enterprise• Over 50 new providers now offering services and
support to the people of Notts• Used by over 700 people• Positive outcomes and feedback from users and
professionals
Sunshine Care – putting people before profit
• A co-operative formed in 2008 by two entrepreneurial women who had previously worked as council homecare staff for the council.
• Wanted to support older people needing care at home who are funding their own care or using a personal budget
• Mission is :Putting People Before Profit• Registered with the Care Quality Commission • One of the first wave of Pathfinder Mutuals• Support other aspiring co-operatives
Supporting enterprise and employment -Re:Potted
• Micro enterprise supported by Mencap in South Gloucestershire
• Run by two men with a learning disability – Andrew and Terry
• Recycling service that benefits the environment• Take discarded plant pots that would usually end up in
landfill• Wash, dry and repackage using environmentally
friendly products• Sell the pots back to garden centres and other outlets• www.repotted.co.uk
Re:Potted
Bikes and cakes in Inverness- Velocity
• Velocity is a cafe and bicycle workshop based in Inverness.
• Aim to help people get on their bicycles and promote a healthy, happy lifestyle
• Inclusive, active and a long way from serviceland
www.velocitylove.co.uk
“for the love of bikes, cakes and people!”
Velocity
• DanceSyndrome was founded in 2009 by Jen Blackwell
• Felt her disability was preventing her from following her dream of being a dancer and dance leader
• DanceSyndrome believes that everyone has the right to follow their own interests and passions – regardless of whether they have a disability or not
• They provide inclusive dance and leadership opportunities for people who believe disability is not a barrier to living life to the full
• Jen is supported by her Personal Assistant (who is a dancer)
Assets in communities
There are already lots of:
Providers and users of traditional care services People with great ideas Community groups Voluntary organisations and volunteers Entrepreneurial individuals and innovators Faith groups Statutory agencies and departments
Who have the skills and assets to help other people in their community ....
...if only we can:
Find them... Join them upOffer a helping hand Minimise the barriersBe a community catalyst!
When people work together they can achieve so much more than when they work alone
“ People who say it cannot
be done should not
interrupt those who are
doing it”Anon
For further information
Contact
Angela [email protected]
www.communitycatalysts.co.uk
Follow us on twitter @CommCats
Any questions?
Market of ideas Kenny Pentland
And as the minute waltz fades away…
Do you have…” Just 5 minutes for SDS?”
Rules of the gameYou have 5 minutes to:
• Introduce yourself• Tell us what change you have made• Tell us what you are doing differently • Tell us what difference your work makes to the people you support
Without hesitation, repetition or deviation!)
Your group facilitator will ring a bell/buzzer when your time is up and make sure there is time for questions and discussion.
Feel free to move on to another group though please wait until the question/discussion time to do so.
Welcome back!
DiscussionFind someone you haven’t talked to yetWhat was the:• Most appealing idea?• The idea you learned from?
• The idea you will take away?
Closing remarks Andrea Wood Chair, P&P Reference Group
Before you go…On the flipcharts in the foyer:1. Rate this event 2. Commit to action‐
sign the Act3. Tell us what your
SDS priorities are for next year.
4. Share your story of change.