personality development and communication skills-i

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Personality Development and Communication Skills-IBBA (Gen)- 17111BBA (B&I)-18209

TRINITY INSTITUTE OF PROFESSIONAL STUDIES Sector 9, Dwarka Institutional Area, New Delhi-75Affiliated Institution of G.G.S.IP.U, Delhi

Objective of Course:To develop the skills of the professional undergraduate students for proper self-expression, social communication, spoken English, correct pronunciation, voice modulation and business etiquettes

The students should improve their personality, communication skills and enhance their self-confidence

TRINITY INSTITUTE OF PROFESSIONAL STUDIESSector 9, Dwarka Institutional Area, New Delhi-75

Course Overview:Unit IBasic fundamental of grammar and usageHow to improve command over spoken and written English with stress on Noun, Verb Tense and AdjectiveSentence errorsPunctuationVocabulary buildingCommon errors in business writing

Unit IIIntroduction to Business CommunicationBasic forms of communicationProcess of communication Principles of effective Business Communication-7 Cs.Media of CommunicationTypes of communication Barriers of communication

TRINITY INSTITUTE OF PROFESSIONAL STUDIESSector 9, Dwarka Institutional Area, New Delhi-75

Course Overview:Unit IIIBusiness letter writingNeed and Functions of Business letter writingKinds and Layout of letter writingTypes of letter writing: Persuasive letters, Request letters, Sales letters, Complaints and Adjustments.

Unit IVDepartmental Communication-Meaning, Need and typesInterview letters, Promotion Letters and Resignation letters News lettersCirculars AgendaNoticeOffice memorandumsOffice ordersPress release

TRINITY INSTITUTE OF PROFESSIONAL STUDIESSector 9, Dwarka Institutional Area, New Delhi-75

Unit - II

TRINITY INSTITUTE OF PROFESSIONAL STUDIESSector 9, Dwarka Institutional Area, New Delhi-75

Introduction to Business Communication

The word communication is derived from the latin word communicare which means to make common, to share, to transmit or to impart.

Thus communication can be considered as process that involves the transfer of information, ideas, emotions, feelings etc. between people.

Business communication differs from other types of communication, not by its means of communicating but by its objectives

TRINITY INSTITUTE OF PROFESSIONAL STUDIESSector 9, Dwarka Institutional Area, New Delhi-75

Process of Business Communication

TRINITY INSTITUTE OF PROFESSIONAL STUDIESSector 9, Dwarka Institutional Area, New Delhi-75

Channels of Business Communication

TRINITY INSTITUTE OF PROFESSIONAL STUDIESSector 9, Dwarka Institutional Area, New Delhi-75

Forms of Verbal Communication

TRINITY INSTITUTE OF PROFESSIONAL STUDIESSector 9, Dwarka Institutional Area, New Delhi-75

Forms of Non Verbal Communication

Sign LanguageProxemics (Space Language)Haptics (Touch language)ChronemicsKinesics (or Body Language)Artifacts (or Appearance)Vocalics or ParalanguageEnvironment or Surroundings

TRINITY INSTITUTE OF PROFESSIONAL STUDIESSector 9, Dwarka Institutional Area, New Delhi-75

Types of Business Communication

TRINITY INSTITUTE OF PROFESSIONAL STUDIESSector 9, Dwarka Institutional Area, New Delhi-75

Principles of Business Communication

TRINITY INSTITUTE OF PROFESSIONAL STUDIESSector 9, Dwarka Institutional Area, New Delhi-75

Barriers to Business Communication

TRINITY INSTITUTE OF PROFESSIONAL STUDIESSector 9, Dwarka Institutional Area, New Delhi-75

THANK YOU

TRINITY INSTITUTE OF PROFESSIONAL STUDIESSector 9, Dwarka Institutional Area, New Delhi-75

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