Chamber Accomplishments

2010

Final Membership Numbers

Final Membership Numbers

771

746 746

754

731735

710

720

730

740

750

760

770

780

2005 2006 2007 2008 2009 2010

members

Joins and Drops Trends

Membership Joins & Drops

114

68

86

102

74

969593

86

97 97

92

60

70

80

90

100

110

120

2005 2006 2007 2008 2009 2010

joins

drops

Retention Trends

Membership Retention

87.70%

88.10%

88.50%

86.95%86.80%

87.40%

85.50%

86.00%

86.50%

87.00%

87.50%

88.00%

88.50%

89.00%

2005 2006 2007 2008 2009 2010

retention

Ribbon Cuttings

ribbon cuttings

50

32

52 51

43

73

0

10

20

30

40

50

60

70

80

2005 2006 2007 2008 2009 2010

ribbon cuttings

Member Events

member events

32 3135

46 46

53

0

10

20

30

40

50

60

2005 2006 2007 2008 2009 2010

member events

Member/Prospect Visits

128 123

83

172

133

75

5643

29

0

20

40

60

80

100

120

140

160

180

200

2006 2007 2008 2009 2010

Member visits

Potential Member Visits

Phone Calls per Month

Jan Feb Mar Apr May Jun Jul Aug Sept Oct Nov Dec Total

2010 calls per month 0** 1964 1232 725 1465 1259 1730 1764 1333 1090 904 959 14425

2010 calls per day   91 57 34 68 58 80 82 62 50 42 44  

                           

2009 calls per month 1270 1193 1400 1301 1546 1787 2152 1515 1133 1172 1147 942 16558

2009 calls per day 59 55 65 60 72 83 100 70 52 54 53 44  

                           

2008 calls per month 1607 1300 1276 1390 1139 1979 2451 1920 1436 1364 1365 1269 18496

2008 calls per day 74 60 59 64 53 92 113 89 66 63 63 59  

*based on 21.6 workday average per month

**Jan/Feb 2010 combined

New Office!

Remodeling Project completed in the Spring of 2010!

Member Services

Started new local spending program to replace CertifiChecks

Sold more than $40,000 worth during the holiday season.

Member Services Launched Tiered Dues Structure Created and presented first-ever Small

Business Conference, Oct. 5 Provided health insurance reform

information for members on web site Co-Hosted Entrepreneur Club of Emmet

County Administration of SCORE Weekly E-Mail

Member Services--Education

Assisted local contractors in landing local government jobs with seminar and discussion, Nov. 5 (22 attendees)

Other Seminars Customer Svc. (57) Social Networking (35) Partner with BC Downtown Retailing, Nov. 8

Member Services--Events

Golf Outing State of Community Luncheon Breakfast for Champions Graduated 12th Leadership Little

Traverse Class

Networking

Business After Hours (9) Airport After Hours (1) Business Before Hours (5) Connecting Women in Bus. (9) YP Book Club

Advocacy Expanded Alliance to six chambers Carlin testified in front of Senate

Finance Committee re: Pure Michigan Two Lansing trips Hosted Reception for Senator Stabenow Co-Hosted forum for primary candidates Co-Hosted forum for cong. Candidates Co-Hosted forum for state Candidates Representation on Bay Harbor CKD

Regional Stakeholder’s Group

Downtown

Advocacy on sign ordinance Awarded 6 façade grants Coordinated $60,000 marketing

campaign

Downtown Events

Farmer’s Markets Concerts in the Park Art in the Park Spring Open House Sidewalk Sales Shopping Scramble Trick or Treating Winter Blues Festival Holiday Parade Christmas Open House Gallery Walk

New Downtown Businesses Jolly’s Cookies and Café North Country Cycle Sports Big Girls in Tights Marshall’s Fudge County Emmet Celtic Shop Northern Sole Bead Hollow Sand and Snow Resortwear Sky Iris Twisted Olive Pallette Bistro N.M. Silk Flowers JJ Sandwich Shop Petoskey Yesterday

Publications

Membership Directory Visitor’s Guide Welcome Back Resorters Downtown Shopping Map Northern Michigan Business

(magazine) Festival on the Bay Program

Festival!

Another success Festival on the Bay!

Tourism Planning and Ticket Sales for train

tour Concierge Services for Blue Water

Adventure Wooden Boat Show at Bay Harbor

Information Kiosk at 2 soccer tournaments

Continue to operate Visitor’s Information Center and web site.

Preview of 2011 Health Care Reform Symposium,

April 28th

2nd Annual Small Business Conference, Oct. 11

Planning for Int’l Heming Society Conference in 2012

Upgrade of chamber data base and accounting software