Supporting Teleconsultation through

Tangible InterfacesConfirmation Seminar

Deepti Aggarwal

2

Teleconsultation

3

Related Work

HCI Health

EffectivenessQuantitative inquiry

???

4

Phases of a medical consultation

Phase 1: OpeningPhase 2: Complaint

Phase 3: ExaminationPhase 4: Diagnosis

Phase 5: TreatmentPhase 6: Closing

5

Face to Face Consultation

6

Face-to-Face: Complaint

7

Face-to-Face: Examination

8

Face-to-Face: Diagnosis

9

Face-to-Face: Treatment

10

Teleconsultation

11

Teleconsultation: Opening

12

Teleconsultation: Complaint

13

Teleconsultation: Examination

14

Teleconsultation: Diagnosis

15

The differences

1616

Importance of non-verbal communication

17

Hands in Face-to-Face consultation

Diagnose Comfort

Read Feel

18

Touch Press

Hands in Teleconsultation

19

Press

Required Technology

20

Sifteo Cubes Osmo

Tangible User Interfaces (TUI)

21

Thesis Statement

How can tangible interfaces support (the

experience) of teleconsultation?

22

Ethnographic inquiry

Study 1 Study 2 Study 3

Prototyping Field Deployment

Research Plan

23

Study 1: Ethnographic inquiry

Observations Interviews

24

Actors Self Determination Theory

InteractionsUX, Communicative

Asymmetries, Micro-mobility

InfrastructureProxemics,F-formation

Research lens

25

Study 1: Early Findings

2626

Teleconsultation: Infrastructure

27

Teleconsultation: Actors

2828

Teleconsultation: Interactions

29 2

9

Face-to-Face Consultation: Interactions

30

Study 2: Prototyping

31

Study 3: Field Deployment

32

Contribution: Design Framework

33

The road ahead

34

Things done!

APAC Poster (MTW)

Study 1: EthicsStudy 1: Data Collection (ongoing)

Pilot Study: More Than Words (MTW)

Study 2: Ideation CHI Workshop Presentation

Things to Do!Study 1: Data CollectionSubmission to OzCHI 2015, CHI 2016May-Sept., 2015

Study 2 Ethics Attend OzCHI 2015Conduct Study 2Internship @Microsoft/UCL

Oct.-Dec.,2015

Jan.-Apr., 2016

May-Sept., 2016 Journal Submission of Study 1 & 2Study 3 Ethics

Oct. 2016-Mar., 2017

Conduct Study 3Thesis Writing

Thank you

daggarwal@student.unimelb.edu.au

37

References1) Demiris, G., Charness, N., Krupinski, E., Ben-Arieh, D., Washington, K., Wu, J., and Farberow, B. (2010). The Role of Human Factors in Telehealth. Telemedicine and e-Health, 16(4): 446-453. 2) Gagnon, Marie-Pierre, Duplantie, J., Fortin, J., and Landry, R. 2006. Implementing telehealth to support medical practice in rural/remote regions: what are the conditions for success? In Implementation Science.3) Kawulich, B. B. (2005). Participant Observation as a Data Collection Method. Forum Qualitative Social Research, 6:2, art. 43. 4) Neuman, W. L. (2006). Social Research Methods: Qualitative and Quantitative Approaches (6 ed.). Boston, MA: Allyn and Bacon. 5) van Dyk, L. 2014. A review of Telehealth Service Implementation Frameworks. In Environmental Research and Public Health, 11, 1279-1298.6) Yellowlees, P. 2005. Successfully developing a telemedicine system. In J. Telemed. Telecare, 11, 331-336.