phil skipper source london
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Source London A back office perspective
Phil SkipperDirector ElectromobilitySiemens
What is Source London
?
Source London is the electric car scheme for Capital
A major part of the UK “Plugged in Places”
programme
It brings together over 20 consortium partners from the public and private sector
Provides public access to any Source London charger via a single
card
Target is to deploy over 1,300 public charging points by 2013
Siemens is a major sponsor the programme and provides the back office IT systems and operational services
How does it work ?
Renew Pay Flat fee £100/yr
UseAny Charger
RegisterCar to card
Pulling it together –
the back office
Customer Service
SupportAccess
Availability
Transaction Mgt
Card Issuing
Self Service
24/7 Call CentreSupport MgtAccess
Payment
Delivering across multiple charger providers
Grid
C
ontro
l
Asset Services
Acc
ess
Con
trol
Data Services
MaintenanceServices
Customer Services
Charger Network Operators
Future
Registering for membership of source London
Becoming a member
4. Card Issued
1.
Register vehicle2.
Enter details
3.
Secure payment
Open access to the Pan London Infrastructure
»
Use of all Source Chargers
»
Mapping »
Account support
Support services 24/7 Call Centre
»
Account and general queries »
Fault and out of service reporting »
Payment queries»
Account administration »
Reporting and monitoring
»
24/7 coverage »
UK based»
Day Time Customer Interaction »
Out of hours technical help desk»
Two Site operations
Technical and fault services
»
Single number to call »
24/7»
Fast and accurate job allocation »
On Line job status reporting
A few interesting observations from this and other projects
≫
An Electro-mobility scheme is a business process
rather than a technical challenge
≫
The solution is customer
rather charger
centric≫
Consistent operational delivery trumps software functionality≫
Maintenance and support
for the installed chargers is more important than the chargers themselves
Be aware of the future
Consider the transition to transactional
rather than subscription based servicesEnsure consistent and reliable
field installation and maintenance Evolutions
in the vehicle sector will be rapidInteroperability
with other schemes –
not just eCarStandards and certifications
will emergeLook to maximise rather than strand
the asset investment
Serious plans, serious infrastructure for a Cleaner Greener London
Logical
Capable
Interoperable
Accessible
Effective
Driving the change