pinklinknewsletter fall 2013 pink linknewsletter€¦ · special offers & training sell-off...
TRANSCRIPT
ITIL Expert Pass
Team Passes
46228555575 North Service Road, Suite 200Burlington, Ontario L7L 6M1
Pink Elephant is
the world’s #1 ITIL®
and ITSM consulting,
education and
conference
service provider.
Fall 2013
For more
details about all
Pink Elephant
services, visit
www.pinkelephant.com or
call 1-888-273-PINK.
Welcome To Another Issue Of PinkLINK This quarterly newsletter from Pink Elephant provides valuable information about current industry trends and updates about our products and services.
PinkLINKN EW S L E T T E RPinkLINKN E W S L E T T E R Fall 2013
PinkLINKN E W S L E T T E R
Fall 2013
SPECIAL OFFERS & TRAINING SELL-OFF WEEKSLook Inside!
COURSES NOVEMBER DECEMBER JANUARY FEBRUARY MARCH APRILFoundation Level Certification ITIL Foundation
Public Classroom Philadelphia (13-15) Washington, DC (9-11) San Francisco (15-17) Philadelphia (3-5) Chicago (3-5) San Francisco (14-16)
Toronto (18-20) Toronto (22-24) Las Vegas (14-16) Washington, DC (17-19) Toronto (23-25)
Instructor-Led Online Central Time (18-20) Central Time (16-18) Central Time (27-29) Central Time (26-28) Central Time (24-26) Central Time (28-30)
Self-Paced Online Learn at your own pace through your computer from anywhere at anytime. Contact 1-888-273-PINK for detailsITIL Capability Certification ITIL Operational Support & Analysis Public Classroom Washington, DC (9-13) Las Vegas (12-16)
Instructor-Led Online Central Time (13-17) Central Time (28-2)ITIL Release, Control & Validation Public Classroom Washington, DC (18-22) Las Vegas (12-16) Chicago (10-14)
Instructor-Led Online Central Time (27-31)ITIL Service Offerings & Agreements Public Classroom Las Vegas (12-16)
Instructor-Led Online Central Time (3-7)ITIL Planning, Protection & Optimization Public Classroom Las Vegas (12-16)
Instructor-Led Online Central Time (7-11)ITIL Lifecycle CertificationITIL Service Strategy Public Classroom Las Vegas (13-16)
Instructor-Led Online Central Time (9-12) Central Time (31-3)ITIL Service Design Public Classroom Las Vegas (13-16)
Instructor-Led Online Central Time (18-21) Central Time (10-13)ITIL Service Transition Public Classroom Washington, DC (12-15) Las Vegas (13-16)
Instructor-Led Online Central Time (21-24)ITIL Service Operation Public Classroom Toronto (16-19) Las Vegas (13-16) Chicago (14-17)
Instructor-Led Online Central Time (3-6)ITIL Continual Service Improvement Public Classroom Chicago (27-30) Las Vegas (13-16)
Instructor-Led Online Central Time (2-5) Central Time (22-25)ITIL Expert CertificationManaging Across The Lifecycle Public Classroom Washington, DC (9-13) Las Vegas (12-16)
Instructor-Led Online Central Time (28-2)COBIT® CertificationCOBIT 5 Foundation Public Classroom Washington, DC (2-4) Las Vegas (20-22)
Instructor-Led Online Central Time (2-4)ISO CertificationISO/IEC 27002 Foundation: Developing Capabilities In Security Management Activities Self-Paced Online Learn at your own pace through your computer from anywhere at anytime. Contact 1-888-273-PINK for details
PRINCE2® CertificationPRINCE2 Foundation Public Classroom Las Vegas (12-14)PRINCE2 Practitioner Public Classroom Las Vegas (15-16)Lean IT CertificationLean IT Foundation: Using Lean Principles For Continual Service Improvement Public Classroom Las Vegas (15-16)
“How To” Instructional WorkshopsITIL Foundation Review Instructor-Led Online Central Time (13) Central Time (7) Central Time (11)How To Define & Implement A Service Catalog
Public Classroom Las Vegas (20-21)
Instructor-Led Online Central Time (18-19) Central Time (9-10)How To Define & Implement A CMDB According To ITIL Best Practices
Public Classroom Las Vegas (15-16)
Instructor-Led Online Central Time (20-21) Central Time (7-8)Problem Management: Root Cause Analysis Workshop
Public Classroom Las Vegas (15-16)
Service Catalog Implementation Overview Self-Paced Online Learn at your own pace through your computer from anywhere at anytime. Contact 1-888-273-PINK for detailsImplementing IT Service Management Boot Camp Public Classroom Las Vegas (20-22)
Instructor-Led Online Central Time (2-4)IT Service Management Strategic Roadmap Public Classroom Las Vegas (20)ITSM Incident, Problem & Change Clinic: How To Conduct A Gap Analysis & Develop An Improvement Plan
Public Classroom Las Vegas (20)
NEW! How To Measure, Improve & Manage The Effectiveness Of Your Service Level Management Processes
Public Classroom Las Vegas (20)
Conferences & Special Events18th Annual International IT Service Management Conference & Exhibition Las Vegas (16-19)
18th Annual International IT Service Management Conference & Exhibition
ITIL® is a registered trade mark of AXELOS Limited. PRINCE2® is a registered trade mark of AXELOS Limited. COBIT® 5 is a registered trademark of ISACA®.
Education Schedule-At-A-Glance: November 2013 To April 2014
Las Vegas • Bellagio Hotel • February 16-19, 201418th Annual International
Knowledge Translated Into Results
IT Service Management Conference & Exhibition
Pink14We live in a business era of
superhuman challenges! Is your IT team up to the task?
Learn what other IT superheroes have done to successfully drive business change!
Attend The #1
Industry Event!
Look Inside
For MORE Special Offers!
Pink’s Special OffersAre You Aware Of These 4 Incredible Deals?
Money Back Guarantee
FREE! ITIL Foundation Certification Course
For more information on Pink’s special offers, call 1-888-273-PINK or visit www.pinkelephant.com.
IT Excellence AwardsSend In Your Nominations By December 6th!Pink Elephant is now accepting nominations for Project Of The Year, Practitioner Of The Year and Innovation Of The Year, plus, a new award – Leader Of The Year. These awards are presented annually at our conference to recognize individual and corporate commitment to IT excellence and IT Service Management best practices.
Project Of The Year Recognizes an organization that has demonstrated significant commitment to best practice frameworks including: ITIL, ISO, COBIT, Lean IT, and Six Sigma.
Practitioner Of The YearRecognizes an individual who has shown commitment to best practices, continuous improvement and quality principles.
Innovation Of The YearThis award is in recognition of a product or service developed by the vendor community that has made the greatest contribution to IT Service Management in the last calendar year.
Leader Of The YearRecognizes senior IT Leaders who inspire others to successfully achieve positive business results.
PinkLINKN E W S L E T T E R Fall 2013 PinkLINKN E W S L E T T E R Fall 2013 PinkLINKN E W S L E T T E R Fall 2013
Others Try, But No One Surpasses Pink Elephant’s Conference Program!14 Tracks, 160+ Sessions
Colonel Chris Hadfield
Caroline Casey
The Water Coolers
Adrian Gostick
Kirk Weisler
SUPER Keynote & Featured Speakers!Colonel Chris Hadfield – The sky is not the limit; Caroline Casey will share her inspirational story; The Water Coolers will add some musical comedy to the program; Adrian Gostick presents ground-breaking new findings; and Kirk Weisler returns with energetic sessions.
Wes Wright
Tom Paider
Dr. Jonathan Reichental
Niel Nickolaisen
Laura Fucci
SUPER Executive Level Practitioners!Wes Wright, Senior VP/CIO; Tom Paider, AVP, IT Build Capability; Dr. Jonathan Reichental, CIO; Niel Nickolaisen, CIO; and Laura Fucci, CIO give you strategic business perspective.
Douglas A. Smith
René Desrochers
Michael Keil
Glen Taylor
Martha Wenc
SUPER Case Studies!Douglas A. Smith, Health Care Service Corporation; René Desrochers, Global Excel Management; Michael Keil, New York City Health & Hospitals Corporation; Glen Taylor, Walt Disney Parks & Resorts; and Martha Wenc, Jazz Aviation Services tell you what it really means to turn knowledge into business results.
Jeff Gorby
Bob Gribben
Cathy Kirch
Trevor Woods
Joseph Gallagher
SUPER Award Winners!Jeff Gorby, Nationwide; Bob Gribben, Ohio State University; Cathy Kirch, Allstate Insurance Company; Trevor Woods, University of Alberta; and Joseph Gallagher, Bank of New York Mellon show you how to keep the ball rolling after success.
Mike Orzen
Olaf van der Vossen
Samad Aidane
Lynda Frederick
Matt Borkowski
SUPER Project Management Experts!Mike Orzen, Mike Orzen & Associates; Olaf van der Vossen, CERN; Samad Aidane, Guerrilla Project Management; Lynda Frederick, SunGard; and Matt Borkowski, BAE Systems, Inc. tell you about PRINCE2, PMI and other ways to achieve successful outcomes.
Julianne Journitz
Elaine
LauritzenFrankie Blevins
Anthony Krasinski
Gabriel Soreanu
SUPER Seasoned ITSM Practitioners!Julianne Journitz, Pomona College; Elaine Lauritzen, Brigham Young University; Frankie Blevins, Markel Corporation; Anthony Krasinski, Erie Insurance Group; and Gabriel Soreanu, Cisco Systems, Inc. share proven tips and techniques for how to make IT Service Management “real”.
Chris Dancy
Joshua Smith
Tammy Whited
Sherri Hammons
David Mainville
SUPER Tools & Technology Experts!Chris Dancy, ServiceSphere; Joshua Smith, Mohawk Industries; Tammy Whited, Fermilab; Sherri Hammons, State of Colorado; and David Mainville, Navvia show you what it really takes for successful tool process implementation and integration.
Rob England
Karen Ferris
Charles T. Betz
David Cannon
Charles Araujo
Pink Think Tank – A SUPER Learning Opportunity!Join Rob England, Two Hills Consulting; Karen Ferris, Macanta Consulting; Charles T. Betz, AT&T Global Business Services; David Cannon, Forrester Research; and Charles Araujo, The IT Transformation Institute for one of a kind workshops and sessions.
Jack Probst
Troy DuMoulin
Anil Dissanayake
Jennifer Wels
Gary Case
SUPER Pinkers!
Join Jack Probst, Troy DuMoulin, Anil Dissanayake, Jennifer Wels and Gary Case from Pink Elephant and learn from the world’s most respected ITIL & ITSM luminaries.
And many, many more exciting speakers and subjects...
Pink has introduced many new online courses, including all 11 ITIL courses – Foundation, Intermediate and Expert certifications.
Check the Schedule-At-A-Glance in this newsletter for upcoming Instructor-Led Online deliveries.
For more information, please call 1-888-273-PINK.
18th Annual InternationalIT Service Management Conference & ExhibitionLas Vegas • Bellagio Hotel February 16-19, 2014“Knowledge Translated Into Results”Join us at Pink14 – a not-to-be-missed event!
Our program is content rich and comprehensive – 14 tracks, 160+ sessions – covering a vast array of subjects from all across the ITSM spectrum: ITSM, ITIL, ISO, Lean IT, Six Sigma, PRINCE2, PMBOK®, COBIT, and more! There is something for everyone – strategic, tactical, operational – we’ve got you covered! In fact, this is one main reason why so many organizations bring entire teams!
We’ll show you how to go beyond just theory to achieve true business value and outcomes.
Don’t Miss The Industry’s #1 Event!
NEW! All ITIL Certification Courses Now Online
A Course You Need To Know AboutCOBIT 5 FoundationWhy is COBIT 5 Foundation important and why do you need to know about it?
This three-day certification course provides an end-to-end business view of COBIT 5 – an internationally accepted framework for governing and managing enterprise IT that supports executives and management in their definition and achievement of business goals and related IT goals.
The key learning areas covered in this course are:
• An Overview of COBIT 5 (History, Drivers, Benefits, Structure, Alignment)
• The Five Principles of COBIT 5
• The Seven Enablers of COBIT 5
• An Introduction to COBIT 5 Implementation
• The Process Capability Assessment Model
Location Dates
Washington, DC December 2-4
Las Vegas, NV February 20-22
Instructor-Led Online April 2-4 (Central Time)
To learn more, visit our website or call 1-888-273-PINK.
Special Offers – Sell-Off Weeks!Learn more and pay less with HUGE savings!
Sell-Off Weeks Sale Details
November 25-27US Thanksgiving Holiday Sale 50% off the base price of ANY onsite training course.
December 2-640% off the base price of an ITIL Foundation Instructor-Led Online certification onsite training course.
December 16-20 Holiday Sale50% off the base price of ANY onsite training course.
January 6-10New Year’s Sale50% off the base price of ANY onsite training course.
Book today! Availability is limited and offered on a first come, first served basis.
Call us now at 1-888-273-PINK.
PinkATLAS™
Get ITSM & ITIL Implementation Guidance At Your Fingertips!PinkATLAS is an online resource center containing hundreds of downloadable and customizable documents, templates, sample forms, checklists, white papers, and many how-tos for 17 processes and 1 function:
• Availability Management
• Business Relationships Management
• Capacity Management
• Change Management
• Event Management
• Financial Management
• Incident Management
• IT Asset Management
• IT Service Continuity Management
• Problem Management
• Release & Deployment Management
• Request Fulfillment
• Service Asset & Configuration Management
• Service Catalog Management
• Service Level Management
• Service Portfolio Management
• Program Management
• Service Desk (function)
What Do You Get With Your 12-Month PinkATLAS Subscription?
1. “Ask The Expert” Assistance – Contact one of Pink’s many highly experienced consultants with your questions and issues.
2. One year online access to numerous documents, white papers, templates, checklists, and more to help you implement 17 ITIL processes and Service Desk function.
3. Regular Updates – As new information is added, you receive immediate notification.
4. Browsable Books – The five ITIL lifecycle books: Service Strategy; Service Design; Service Transition; Service Operation; Continual Service Improvement; plus The Official Introduction To The ITIL Service Lifecycle. And Pink Elephant’s very own ITSM titles, including Service Management Strategies That Work and Defining IT Success Through The Service Catalog.
5. The PinkATLAS Forum – Where you benefit from the insights and experience of fellow ITSM professionals all over the world.
Take a peek at PinkATLAS by visiting our website.
“…By far the best and most professionally rewarding IT conference available.”
IT Excellence AwardsSend In Your Nominations By December 6th!Pink Elephant is now accepting nominations for Project Of The Year, Practitioner Of The Year and Innovation Of The Year, plus, a new award – Leader Of The Year. These awards are presented annually at our conference to recognize individual and corporate commitment to IT excellence and IT Service Management best practices.
Project Of The Year Recognizes an organization that has demonstrated significant commitment to best practice frameworks including: ITIL, ISO, COBIT, Lean IT, and Six Sigma.
Practitioner Of The YearRecognizes an individual who has shown commitment to best practices, continuous improvement and quality principles.
Innovation Of The YearThis award is in recognition of a product or service developed by the vendor community that has made the greatest contribution to IT Service Management in the last calendar year.
Leader Of The YearRecognizes senior IT Leaders who inspire others to successfully achieve positive business results.
PinkLINKN E W S L E T T E R Fall 2013 PinkLINKN E W S L E T T E R Fall 2013 PinkLINKN E W S L E T T E R Fall 2013
Others Try, But No One Surpasses Pink Elephant’s Conference Program!14 Tracks, 160+ Sessions
Colonel Chris Hadfield
Caroline Casey
The Water Coolers
Adrian Gostick
Kirk Weisler
SUPER Keynote & Featured Speakers!Colonel Chris Hadfield – The sky is not the limit; Caroline Casey will share her inspirational story; The Water Coolers will add some musical comedy to the program; Adrian Gostick presents ground-breaking new findings; and Kirk Weisler returns with energetic sessions.
Wes Wright
Tom Paider
Dr. Jonathan Reichental
Niel Nickolaisen
Laura Fucci
SUPER Executive Level Practitioners!Wes Wright, Senior VP/CIO; Tom Paider, AVP, IT Build Capability; Dr. Jonathan Reichental, CIO; Niel Nickolaisen, CIO; and Laura Fucci, CIO give you strategic business perspective.
Douglas A. Smith
René Desrochers
Michael Keil
Glen Taylor
Martha Wenc
SUPER Case Studies!Douglas A. Smith, Health Care Service Corporation; René Desrochers, Global Excel Management; Michael Keil, New York City Health & Hospitals Corporation; Glen Taylor, Walt Disney Parks & Resorts; and Martha Wenc, Jazz Aviation Services tell you what it really means to turn knowledge into business results.
Jeff Gorby
Bob Gribben
Cathy Kirch
Trevor Woods
Joseph Gallagher
SUPER Award Winners!Jeff Gorby, Nationwide; Bob Gribben, Ohio State University; Cathy Kirch, Allstate Insurance Company; Trevor Woods, University of Alberta; and Joseph Gallagher, Bank of New York Mellon show you how to keep the ball rolling after success.
Mike Orzen
Olaf van der Vossen
Samad Aidane
Lynda Frederick
Matt Borkowski
SUPER Project Management Experts!Mike Orzen, Mike Orzen & Associates; Olaf van der Vossen, CERN; Samad Aidane, Guerrilla Project Management; Lynda Frederick, SunGard; and Matt Borkowski, BAE Systems, Inc. tell you about PRINCE2, PMI and other ways to achieve successful outcomes.
Julianne Journitz
Elaine
LauritzenFrankie Blevins
Anthony Krasinski
Gabriel Soreanu
SUPER Seasoned ITSM Practitioners!Julianne Journitz, Pomona College; Elaine Lauritzen, Brigham Young University; Frankie Blevins, Markel Corporation; Anthony Krasinski, Erie Insurance Group; and Gabriel Soreanu, Cisco Systems, Inc. share proven tips and techniques for how to make IT Service Management “real”.
Chris Dancy
Joshua Smith
Tammy Whited
Sherri Hammons
David Mainville
SUPER Tools & Technology Experts!Chris Dancy, ServiceSphere; Joshua Smith, Mohawk Industries; Tammy Whited, Fermilab; Sherri Hammons, State of Colorado; and David Mainville, Navvia show you what it really takes for successful tool process implementation and integration.
Rob England
Karen Ferris
Charles T. Betz
David Cannon
Charles Araujo
Pink Think Tank – A SUPER Learning Opportunity!Join Rob England, Two Hills Consulting; Karen Ferris, Macanta Consulting; Charles T. Betz, AT&T Global Business Services; David Cannon, Forrester Research; and Charles Araujo, The IT Transformation Institute for one of a kind workshops and sessions.
Jack Probst
Troy DuMoulin
Anil Dissanayake
Jennifer Wels
Gary Case
SUPER Pinkers!
Join Jack Probst, Troy DuMoulin, Anil Dissanayake, Jennifer Wels and Gary Case from Pink Elephant and learn from the world’s most respected ITIL & ITSM luminaries.
And many, many more exciting speakers and subjects...
Pink has introduced many new online courses, including all 11 ITIL courses – Foundation, Intermediate and Expert certifications.
Check the Schedule-At-A-Glance in this newsletter for upcoming Instructor-Led Online deliveries.
For more information, please call 1-888-273-PINK.
18th Annual InternationalIT Service Management Conference & ExhibitionLas Vegas • Bellagio Hotel February 16-19, 2014“Knowledge Translated Into Results”Join us at Pink14 – a not-to-be-missed event!
Our program is content rich and comprehensive – 14 tracks, 160+ sessions – covering a vast array of subjects from all across the ITSM spectrum: ITSM, ITIL, ISO, Lean IT, Six Sigma, PRINCE2, PMBOK®, COBIT, and more! There is something for everyone – strategic, tactical, operational – we’ve got you covered! In fact, this is one main reason why so many organizations bring entire teams!
We’ll show you how to go beyond just theory to achieve true business value and outcomes.
Don’t Miss The Industry’s #1 Event!
NEW! All ITIL Certification Courses Now Online
A Course You Need To Know AboutCOBIT 5 FoundationWhy is COBIT 5 Foundation important and why do you need to know about it?
This three-day certification course provides an end-to-end business view of COBIT 5 – an internationally accepted framework for governing and managing enterprise IT that supports executives and management in their definition and achievement of business goals and related IT goals.
The key learning areas covered in this course are:
• An Overview of COBIT 5 (History, Drivers, Benefits, Structure, Alignment)
• The Five Principles of COBIT 5
• The Seven Enablers of COBIT 5
• An Introduction to COBIT 5 Implementation
• The Process Capability Assessment Model
Location Dates
Washington, DC December 2-4
Las Vegas, NV February 20-22
Instructor-Led Online April 2-4 (Central Time)
To learn more, visit our website or call 1-888-273-PINK.
Special Offers – Sell-Off Weeks!Learn more and pay less with HUGE savings!
Sell-Off Weeks Sale Details
November 25-27US Thanksgiving Holiday Sale 50% off the base price of ANY onsite training course.
December 2-640% off the base price of an ITIL Foundation Instructor-Led Online certification onsite training course.
December 16-20 Holiday Sale50% off the base price of ANY onsite training course.
January 6-10New Year’s Sale50% off the base price of ANY onsite training course.
Book today! Availability is limited and offered on a first come, first served basis.
Call us now at 1-888-273-PINK.
PinkATLAS™
Get ITSM & ITIL Implementation Guidance At Your Fingertips!PinkATLAS is an online resource center containing hundreds of downloadable and customizable documents, templates, sample forms, checklists, white papers, and many how-tos for 17 processes and 1 function:
• Availability Management
• Business Relationships Management
• Capacity Management
• Change Management
• Event Management
• Financial Management
• Incident Management
• IT Asset Management
• IT Service Continuity Management
• Problem Management
• Release & Deployment Management
• Request Fulfillment
• Service Asset & Configuration Management
• Service Catalog Management
• Service Level Management
• Service Portfolio Management
• Program Management
• Service Desk (function)
What Do You Get With Your 12-Month PinkATLAS Subscription?
1. “Ask The Expert” Assistance – Contact one of Pink’s many highly experienced consultants with your questions and issues.
2. One year online access to numerous documents, white papers, templates, checklists, and more to help you implement 17 ITIL processes and Service Desk function.
3. Regular Updates – As new information is added, you receive immediate notification.
4. Browsable Books – The five ITIL lifecycle books: Service Strategy; Service Design; Service Transition; Service Operation; Continual Service Improvement; plus The Official Introduction To The ITIL Service Lifecycle. And Pink Elephant’s very own ITSM titles, including Service Management Strategies That Work and Defining IT Success Through The Service Catalog.
5. The PinkATLAS Forum – Where you benefit from the insights and experience of fellow ITSM professionals all over the world.
Take a peek at PinkATLAS by visiting our website.
“…By far the best and most professionally rewarding IT conference available.”
IT Excellence AwardsSend In Your Nominations By December 6th!Pink Elephant is now accepting nominations for Project Of The Year, Practitioner Of The Year and Innovation Of The Year, plus, a new award – Leader Of The Year. These awards are presented annually at our conference to recognize individual and corporate commitment to IT excellence and IT Service Management best practices.
Project Of The Year Recognizes an organization that has demonstrated significant commitment to best practice frameworks including: ITIL, ISO, COBIT, Lean IT, and Six Sigma.
Practitioner Of The YearRecognizes an individual who has shown commitment to best practices, continuous improvement and quality principles.
Innovation Of The YearThis award is in recognition of a product or service developed by the vendor community that has made the greatest contribution to IT Service Management in the last calendar year.
Leader Of The YearRecognizes senior IT Leaders who inspire others to successfully achieve positive business results.
PinkLINKN E W S L E T T E R Fall 2013 PinkLINKN E W S L E T T E R Fall 2013 PinkLINKN E W S L E T T E R Fall 2013
Others Try, But No One Surpasses Pink Elephant’s Conference Program!14 Tracks, 160+ Sessions
Colonel Chris Hadfield
Caroline Casey
The Water Coolers
Adrian Gostick
Kirk Weisler
SUPER Keynote & Featured Speakers!Colonel Chris Hadfield – The sky is not the limit; Caroline Casey will share her inspirational story; The Water Coolers will add some musical comedy to the program; Adrian Gostick presents ground-breaking new findings; and Kirk Weisler returns with energetic sessions.
Wes Wright
Tom Paider
Dr. Jonathan Reichental
Niel Nickolaisen
Laura Fucci
SUPER Executive Level Practitioners!Wes Wright, Senior VP/CIO; Tom Paider, AVP, IT Build Capability; Dr. Jonathan Reichental, CIO; Niel Nickolaisen, CIO; and Laura Fucci, CIO give you strategic business perspective.
Douglas A. Smith
René Desrochers
Michael Keil
Glen Taylor
Martha Wenc
SUPER Case Studies!Douglas A. Smith, Health Care Service Corporation; René Desrochers, Global Excel Management; Michael Keil, New York City Health & Hospitals Corporation; Glen Taylor, Walt Disney Parks & Resorts; and Martha Wenc, Jazz Aviation Services tell you what it really means to turn knowledge into business results.
Jeff Gorby
Bob Gribben
Cathy Kirch
Trevor Woods
Joseph Gallagher
SUPER Award Winners!Jeff Gorby, Nationwide; Bob Gribben, Ohio State University; Cathy Kirch, Allstate Insurance Company; Trevor Woods, University of Alberta; and Joseph Gallagher, Bank of New York Mellon show you how to keep the ball rolling after success.
Mike Orzen
Olaf van der Vossen
Samad Aidane
Lynda Frederick
Matt Borkowski
SUPER Project Management Experts!Mike Orzen, Mike Orzen & Associates; Olaf van der Vossen, CERN; Samad Aidane, Guerrilla Project Management; Lynda Frederick, SunGard; and Matt Borkowski, BAE Systems, Inc. tell you about PRINCE2, PMI and other ways to achieve successful outcomes.
Julianne Journitz
Elaine
LauritzenFrankie Blevins
Anthony Krasinski
Gabriel Soreanu
SUPER Seasoned ITSM Practitioners!Julianne Journitz, Pomona College; Elaine Lauritzen, Brigham Young University; Frankie Blevins, Markel Corporation; Anthony Krasinski, Erie Insurance Group; and Gabriel Soreanu, Cisco Systems, Inc. share proven tips and techniques for how to make IT Service Management “real”.
Chris Dancy
Joshua Smith
Tammy Whited
Sherri Hammons
David Mainville
SUPER Tools & Technology Experts!Chris Dancy, ServiceSphere; Joshua Smith, Mohawk Industries; Tammy Whited, Fermilab; Sherri Hammons, State of Colorado; and David Mainville, Navvia show you what it really takes for successful tool process implementation and integration.
Rob England
Karen Ferris
Charles T. Betz
David Cannon
Charles Araujo
Pink Think Tank – A SUPER Learning Opportunity!Join Rob England, Two Hills Consulting; Karen Ferris, Macanta Consulting; Charles T. Betz, AT&T Global Business Services; David Cannon, Forrester Research; and Charles Araujo, The IT Transformation Institute for one of a kind workshops and sessions.
Jack Probst
Troy DuMoulin
Anil Dissanayake
Jennifer Wels
Gary Case
SUPER Pinkers!
Join Jack Probst, Troy DuMoulin, Anil Dissanayake, Jennifer Wels and Gary Case from Pink Elephant and learn from the world’s most respected ITIL & ITSM luminaries.
And many, many more exciting speakers and subjects...
Pink has introduced many new online courses, including all 11 ITIL courses – Foundation, Intermediate and Expert certifications.
Check the Schedule-At-A-Glance in this newsletter for upcoming Instructor-Led Online deliveries.
For more information, please call 1-888-273-PINK.
18th Annual InternationalIT Service Management Conference & ExhibitionLas Vegas • Bellagio Hotel February 16-19, 2014“Knowledge Translated Into Results”Join us at Pink14 – a not-to-be-missed event!
Our program is content rich and comprehensive – 14 tracks, 160+ sessions – covering a vast array of subjects from all across the ITSM spectrum: ITSM, ITIL, ISO, Lean IT, Six Sigma, PRINCE2, PMBOK®, COBIT, and more! There is something for everyone – strategic, tactical, operational – we’ve got you covered! In fact, this is one main reason why so many organizations bring entire teams!
We’ll show you how to go beyond just theory to achieve true business value and outcomes.
Don’t Miss The Industry’s #1 Event!
NEW! All ITIL Certification Courses Now Online
A Course You Need To Know AboutCOBIT 5 FoundationWhy is COBIT 5 Foundation important and why do you need to know about it?
This three-day certification course provides an end-to-end business view of COBIT 5 – an internationally accepted framework for governing and managing enterprise IT that supports executives and management in their definition and achievement of business goals and related IT goals.
The key learning areas covered in this course are:
• An Overview of COBIT 5 (History, Drivers, Benefits, Structure, Alignment)
• The Five Principles of COBIT 5
• The Seven Enablers of COBIT 5
• An Introduction to COBIT 5 Implementation
• The Process Capability Assessment Model
Location Dates
Washington, DC December 2-4
Las Vegas, NV February 20-22
Instructor-Led Online April 2-4 (Central Time)
To learn more, visit our website or call 1-888-273-PINK.
Special Offers – Sell-Off Weeks!Learn more and pay less with HUGE savings!
Sell-Off Weeks Sale Details
November 25-27US Thanksgiving Holiday Sale 50% off the base price of ANY onsite training course.
December 2-640% off the base price of an ITIL Foundation Instructor-Led Online certification onsite training course.
December 16-20 Holiday Sale50% off the base price of ANY onsite training course.
January 6-10New Year’s Sale50% off the base price of ANY onsite training course.
Book today! Availability is limited and offered on a first come, first served basis.
Call us now at 1-888-273-PINK.
PinkATLAS™
Get ITSM & ITIL Implementation Guidance At Your Fingertips!PinkATLAS is an online resource center containing hundreds of downloadable and customizable documents, templates, sample forms, checklists, white papers, and many how-tos for 17 processes and 1 function:
• Availability Management
• Business Relationships Management
• Capacity Management
• Change Management
• Event Management
• Financial Management
• Incident Management
• IT Asset Management
• IT Service Continuity Management
• Problem Management
• Release & Deployment Management
• Request Fulfillment
• Service Asset & Configuration Management
• Service Catalog Management
• Service Level Management
• Service Portfolio Management
• Program Management
• Service Desk (function)
What Do You Get With Your 12-Month PinkATLAS Subscription?
1. “Ask The Expert” Assistance – Contact one of Pink’s many highly experienced consultants with your questions and issues.
2. One year online access to numerous documents, white papers, templates, checklists, and more to help you implement 17 ITIL processes and Service Desk function.
3. Regular Updates – As new information is added, you receive immediate notification.
4. Browsable Books – The five ITIL lifecycle books: Service Strategy; Service Design; Service Transition; Service Operation; Continual Service Improvement; plus The Official Introduction To The ITIL Service Lifecycle. And Pink Elephant’s very own ITSM titles, including Service Management Strategies That Work and Defining IT Success Through The Service Catalog.
5. The PinkATLAS Forum – Where you benefit from the insights and experience of fellow ITSM professionals all over the world.
Take a peek at PinkATLAS by visiting our website.
“…By far the best and most professionally rewarding IT conference available.”
ITIL Expert Pass
Team Passes
46228555575 North Service Road, Suite 200Burlington, Ontario L7L 6M1
Pink Elephant is
the world’s #1 ITIL®
and ITSM consulting,
education and
conference
service provider.
Fall 2013
For more
details about all
Pink Elephant
services, visit
www.pinkelephant.com or
call 1-888-273-PINK.
Welcome To Another Issue Of PinkLINK This quarterly newsletter from Pink Elephant provides valuable information about current industry trends and updates about our products and services.
PinkLINKN EW S L E T T E RPinkLINKN E W S L E T T E R Fall 2013
PinkLINKN E W S L E T T E R
Fall 2013
SPECIAL OFFERS & TRAINING SELL-OFF WEEKSLook Inside!
COURSES NOVEMBER DECEMBER JANUARY FEBRUARY MARCH APRILFoundation Level Certification ITIL Foundation
Public Classroom Philadelphia (13-15) Washington, DC (9-11) San Francisco (15-17) Philadelphia (3-5) Chicago (3-5) San Francisco (14-16)
Toronto (18-20) Toronto (22-24) Las Vegas (14-16) Washington, DC (17-19) Toronto (23-25)
Instructor-Led Online Central Time (18-20) Central Time (16-18) Central Time (27-29) Central Time (26-28) Central Time (24-26) Central Time (28-30)
Self-Paced Online Learn at your own pace through your computer from anywhere at anytime. Contact 1-888-273-PINK for detailsITIL Capability Certification ITIL Operational Support & Analysis Public Classroom Washington, DC (9-13) Las Vegas (12-16)
Instructor-Led Online Central Time (13-17) Central Time (28-2)ITIL Release, Control & Validation Public Classroom Washington, DC (18-22) Las Vegas (12-16) Chicago (10-14)
Instructor-Led Online Central Time (27-31)ITIL Service Offerings & Agreements Public Classroom Las Vegas (12-16)
Instructor-Led Online Central Time (3-7)ITIL Planning, Protection & Optimization Public Classroom Las Vegas (12-16)
Instructor-Led Online Central Time (7-11)ITIL Lifecycle CertificationITIL Service Strategy Public Classroom Las Vegas (13-16)
Instructor-Led Online Central Time (9-12) Central Time (31-3)ITIL Service Design Public Classroom Las Vegas (13-16)
Instructor-Led Online Central Time (18-21) Central Time (10-13)ITIL Service Transition Public Classroom Washington, DC (12-15) Las Vegas (13-16)
Instructor-Led Online Central Time (21-24)ITIL Service Operation Public Classroom Toronto (16-19) Las Vegas (13-16) Chicago (14-17)
Instructor-Led Online Central Time (3-6)ITIL Continual Service Improvement Public Classroom Chicago (27-30) Las Vegas (13-16)
Instructor-Led Online Central Time (2-5) Central Time (22-25)ITIL Expert CertificationManaging Across The Lifecycle Public Classroom Washington, DC (9-13) Las Vegas (12-16)
Instructor-Led Online Central Time (28-2)COBIT® CertificationCOBIT 5 Foundation Public Classroom Washington, DC (2-4) Las Vegas (20-22)
Instructor-Led Online Central Time (2-4)ISO CertificationISO/IEC 27002 Foundation: Developing Capabilities In Security Management Activities Self-Paced Online Learn at your own pace through your computer from anywhere at anytime. Contact 1-888-273-PINK for details
PRINCE2® CertificationPRINCE2 Foundation Public Classroom Las Vegas (12-14)PRINCE2 Practitioner Public Classroom Las Vegas (15-16)Lean IT CertificationLean IT Foundation: Using Lean Principles For Continual Service Improvement Public Classroom Las Vegas (15-16)
“How To” Instructional WorkshopsITIL Foundation Review Instructor-Led Online Central Time (13) Central Time (7) Central Time (11)How To Define & Implement A Service Catalog
Public Classroom Las Vegas (20-21)
Instructor-Led Online Central Time (18-19) Central Time (9-10)How To Define & Implement A CMDB According To ITIL Best Practices
Public Classroom Las Vegas (15-16)
Instructor-Led Online Central Time (20-21) Central Time (7-8)Problem Management: Root Cause Analysis Workshop
Public Classroom Las Vegas (15-16)
Service Catalog Implementation Overview Self-Paced Online Learn at your own pace through your computer from anywhere at anytime. Contact 1-888-273-PINK for detailsImplementing IT Service Management Boot Camp Public Classroom Las Vegas (20-22)
Instructor-Led Online Central Time (2-4)IT Service Management Strategic Roadmap Public Classroom Las Vegas (20)ITSM Incident, Problem & Change Clinic: How To Conduct A Gap Analysis & Develop An Improvement Plan
Public Classroom Las Vegas (20)
NEW! How To Measure, Improve & Manage The Effectiveness Of Your Service Level Management Processes
Public Classroom Las Vegas (20)
Conferences & Special Events18th Annual International IT Service Management Conference & Exhibition Las Vegas (16-19)
18th Annual International IT Service Management Conference & Exhibition
ITIL® is a registered trade mark of AXELOS Limited. PRINCE2® is a registered trade mark of AXELOS Limited. COBIT® 5 is a registered trademark of ISACA®.
Education Schedule-At-A-Glance: November 2013 To April 2014
Las Vegas • Bellagio Hotel • February 16-19, 201418th Annual International
Knowledge Translated Into Results
IT Service Management Conference & Exhibition
Pink14We live in a business era of
superhuman challenges! Is your IT team up to the task?
Learn what other IT superheroes have done to successfully drive business change!
Attend The #1
Industry Event!
Look Inside
For MORE Special Offers!
Pink’s Special OffersAre You Aware Of These 4 Incredible Deals?
Money Back Guarantee
FREE! ITIL Foundation Certification Course
For more information on Pink’s special offers, call 1-888-273-PINK or visit www.pinkelephant.com.
ITIL Expert Pass
Team Passes
46228555575 North Service Road, Suite 200Burlington, Ontario L7L 6M1
Pink Elephant is
the world’s #1 ITIL®
and ITSM consulting,
education and
conference
service provider.
Fall 2013
For more
details about all
Pink Elephant
services, visit
www.pinkelephant.com or
call 1-888-273-PINK.
Welcome To Another Issue Of PinkLINK This quarterly newsletter from Pink Elephant provides valuable information about current industry trends and updates about our products and services.
PinkLINKN EW S L E T T E RPinkLINKN E W S L E T T E R Fall 2013
PinkLINKN E W S L E T T E R
Fall 2013
SPECIAL OFFERS & TRAINING SELL-OFF WEEKSLook Inside!
COURSES NOVEMBER DECEMBER JANUARY FEBRUARY MARCH APRILFoundation Level Certification ITIL Foundation
Public Classroom Philadelphia (13-15) Washington, DC (9-11) San Francisco (15-17) Philadelphia (3-5) Chicago (3-5) San Francisco (14-16)
Toronto (18-20) Toronto (22-24) Las Vegas (14-16) Washington, DC (17-19) Toronto (23-25)
Instructor-Led Online Central Time (18-20) Central Time (16-18) Central Time (27-29) Central Time (26-28) Central Time (24-26) Central Time (28-30)
Self-Paced Online Learn at your own pace through your computer from anywhere at anytime. Contact 1-888-273-PINK for detailsITIL Capability Certification ITIL Operational Support & Analysis Public Classroom Washington, DC (9-13) Las Vegas (12-16)
Instructor-Led Online Central Time (13-17) Central Time (28-2)ITIL Release, Control & Validation Public Classroom Washington, DC (18-22) Las Vegas (12-16) Chicago (10-14)
Instructor-Led Online Central Time (27-31)ITIL Service Offerings & Agreements Public Classroom Las Vegas (12-16)
Instructor-Led Online Central Time (3-7)ITIL Planning, Protection & Optimization Public Classroom Las Vegas (12-16)
Instructor-Led Online Central Time (7-11)ITIL Lifecycle CertificationITIL Service Strategy Public Classroom Las Vegas (13-16)
Instructor-Led Online Central Time (9-12) Central Time (31-3)ITIL Service Design Public Classroom Las Vegas (13-16)
Instructor-Led Online Central Time (18-21) Central Time (10-13)ITIL Service Transition Public Classroom Washington, DC (12-15) Las Vegas (13-16)
Instructor-Led Online Central Time (21-24)ITIL Service Operation Public Classroom Toronto (16-19) Las Vegas (13-16) Chicago (14-17)
Instructor-Led Online Central Time (3-6)ITIL Continual Service Improvement Public Classroom Chicago (27-30) Las Vegas (13-16)
Instructor-Led Online Central Time (2-5) Central Time (22-25)ITIL Expert CertificationManaging Across The Lifecycle Public Classroom Washington, DC (9-13) Las Vegas (12-16)
Instructor-Led Online Central Time (28-2)COBIT® CertificationCOBIT 5 Foundation Public Classroom Washington, DC (2-4) Las Vegas (20-22)
Instructor-Led Online Central Time (2-4)ISO CertificationISO/IEC 27002 Foundation: Developing Capabilities In Security Management Activities Self-Paced Online Learn at your own pace through your computer from anywhere at anytime. Contact 1-888-273-PINK for details
PRINCE2® CertificationPRINCE2 Foundation Public Classroom Las Vegas (12-14)PRINCE2 Practitioner Public Classroom Las Vegas (15-16)Lean IT CertificationLean IT Foundation: Using Lean Principles For Continual Service Improvement Public Classroom Las Vegas (15-16)
“How To” Instructional WorkshopsITIL Foundation Review Instructor-Led Online Central Time (13) Central Time (7) Central Time (11)How To Define & Implement A Service Catalog
Public Classroom Las Vegas (20-21)
Instructor-Led Online Central Time (18-19) Central Time (9-10)How To Define & Implement A CMDB According To ITIL Best Practices
Public Classroom Las Vegas (15-16)
Instructor-Led Online Central Time (20-21) Central Time (7-8)Problem Management: Root Cause Analysis Workshop
Public Classroom Las Vegas (15-16)
Service Catalog Implementation Overview Self-Paced Online Learn at your own pace through your computer from anywhere at anytime. Contact 1-888-273-PINK for detailsImplementing IT Service Management Boot Camp Public Classroom Las Vegas (20-22)
Instructor-Led Online Central Time (2-4)IT Service Management Strategic Roadmap Public Classroom Las Vegas (20)ITSM Incident, Problem & Change Clinic: How To Conduct A Gap Analysis & Develop An Improvement Plan
Public Classroom Las Vegas (20)
NEW! How To Measure, Improve & Manage The Effectiveness Of Your Service Level Management Processes
Public Classroom Las Vegas (20)
Conferences & Special Events18th Annual International IT Service Management Conference & Exhibition Las Vegas (16-19)
18th Annual International IT Service Management Conference & Exhibition
ITIL® is a registered trade mark of AXELOS Limited. PRINCE2® is a registered trade mark of AXELOS Limited. COBIT® 5 is a registered trademark of ISACA®.
Education Schedule-At-A-Glance: November 2013 To April 2014
Las Vegas • Bellagio Hotel • February 16-19, 201418th Annual International
Knowledge Translated Into Results
IT Service Management Conference & Exhibition
Pink14We live in a business era of
superhuman challenges! Is your IT team up to the task?
Learn what other IT superheroes have done to successfully drive business change!
Attend The #1
Industry Event!
Look Inside
For MORE Special Offers!
Pink’s Special OffersAre You Aware Of These 4 Incredible Deals?
Money Back Guarantee
FREE! ITIL Foundation Certification Course
For more information on Pink’s special offers, call 1-888-273-PINK or visit www.pinkelephant.com.