Andy Walker BMC Software

The Power of The Platform

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What is a Platform ?

A platform is a group of technologies

that are used as a base upon which

other applications, processes or

technologies are developed.

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From War Rooms and Chaos...

Document management system is down, which

servers do we investigate?

What’s the risk of making a change to

this server?

Per Gartner • It takes on average 14 people to solve a typical problem • 80% of unplanned downtime is caused by change

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Manage capacity from a business

perspective

Understand the business impact events

Diagnose root cause faster

Reduce change risk

Understand true cost of IT services

Prioritize incidents based on

business impact

Plan and design data center

transformations

Ensure compliance

Discovery & Dependency

Mapping

Accurate Inventory and Dependency Relationships are the foundation for effective IT Management

... to Information and Control

Reduce MTTR

Plan and verify

Disaster Recovery

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Software Databases

Hosts Switches/ Routers

Find IT, Manage IT, Optimise IT

Examples: Business Application – Payroll, Expenses, Email, Online Purchasing

Software – Apache web server, Weblogic Server, Oracle Database server, MS Exchange

Application Mapping

Business Application

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Largest Independent Telecommunications Retailer in Europe - 2,377 Stores across 8 European

Countries

Reduced resources needed to maintain CMDB data by 80%

Achieved ROI in 1 year

“ADDM provided us with an instant source of truth. It gave us answers to infrastructure questions we didn’t even know to ask.”

Virgin Media is the UK’s only provider of "quad-play" broadband, TV, mobile phone and home phone services.

ADDM primarily used for discovery of server estate to drive application modelling and population of CMDB. - 4000+ Servers - 500+ Business Applications

"The implementation of ADDM is the first milestone on our strategic roadmap for improving our IT Service Management tooling."

Success Stories

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The Benefits Span IT and Beyond

Service Management - Target actions more effectively - Restore service faster - Minimize change risks and outages

Asset Management - Reduce costs - Prevent audit penalties - Optimize HW and SW

IT Infrastructure and Operations - Improve efficiency - Ensure compliant and secure

operations - Optimize data center assets - Minimize change risks and outages - Guarantee IT service continuity

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The Industrialised IT Service Management Platform

Proven best practices accelerate time to value

Extensible platform for continuous improvement

Service-oriented throughout for business prioritization

Single workflow across applications for easy coordination

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Business Users’ Expectations Have Changed

Instantly collaborate with customers and

employees

Buy a plane ticket with your

phone

Search and combine

information across the web

Access applications

from anywhere to any time

SOCIAL ANALYTICS MOBILE CLOUD

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92% of companies report workers using own devices

44% have a formal “bring your own device” policy

94% expect to have one by mid-2013

The Future is Mobile

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HTML Universal Client

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80% of social media users want to connect with businesses through Facebook

70% of all customer tweets are ignored

IT needs to change the way it connects, shares, collaborates.

The Future is Social

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24/7 NOC ITSM Experts

99.9% Availability Painless Upgrades

Release Automation Single Point of Contact

Monitored by BMC BPPM and TMART

Remedy OnDemand: Managed by BMC Software

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The Force.com Platform

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Today’s businesses need a Platform that ...

… is Configurable and Extensible … offers a wide range of robust

integration capabilities … provides and promotes the use of

Social and Mobile Collaboration … can meet the needs of an On Premise

or Cloud based strategy

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To make IT personal, it has to be: Easy. Predictable. Always on. Invisible.

In short, MyIT.

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Learn more at www.bmc.com