premier bankingpersonalized banking

personalizedbanking services

You are used to the better things in life.

But is there a better way to do your banking?

Would you like service so personalized, you have a dedicated Personal Banking Executive specially assigned to you?

Would you prefer special treatment, with no queues and a welcoming smile, each time you visit the bank or call on the phone?

Do you want exclusive financial benefits that provide even easier access to all the good things you expect from life?

Look no further than Premier Banking from Burgan Bank.

Premier Bankingwith

you get

Personalized Service

At the heart of the Premier Banking •service is your Personal Banking Executive.

The Best Branches

Specialized branches which offer the• same high level of service every time.

Convenient Channels

24-hours, 7 days-a-week • telephone banking servicePriority access at branches•SMS Banking - receive • instant alerts and updates on transactionswww.burgan.com, our online b• anking serviceHigher cash withdrawal limits at ATMs•

Value Savings

As long as you continue to meet the eligibility criteria, you are entitled to:

A Free Platinum credit card*•No• minimum balance feesOne free Telex or Demand Draft every• monthOne free internal Standing Instruction •per month No statement charges•

*subject to terms and conditions

A bundle of free benefits

New Al Thuraya Salary Account that •offers attractive prizes for simply transferring your salary to Burgan BankFlexible Burgan• Bank Loans that offer higher loan amounts at special ratesBurgan Platinum Cards, the only •credit card in Kuwait with a cash-back schemeWealth Management Services •that maximize your savings and investmentsSafe deposit boxes to provide peace of• mind for your most prized possessions

…and many other benefits

premier benefits

Premier Solutions

Premier Banking offers you solutions personalized to your specific financial requirements through a wide spectrum of products and services. These include:

Personal Banking Executive Dedicated to You

As a Premier customer, you will have your own Personal Banking Executive who is a banking professional dedicated to understanding your requirements, and provide you with the right products and services to ensure that you get individual attention every step of the way.

Al Thuraya Salary Account

Al Thuraya Salary Account is a current account for you and offers multiple benefits and advantages such as:

Entry to the Al Thuraya account• draws by simply regularly transferring your salary to this account Free gift of up to 500gms of Gold to •all new customers (while offer lasts)Free account• statements Higher cash withdrawal limit for up to •KD 3,000 on applicationFree Premier ATM card•

loans & cardsto fulfil your dreams

Multi-Benefit Consumer Loans

Burgan Premier Multi-Benefit Consumer loan designed to meet your financing needs whatever they may be.

Burgan Loans are the most competitive in the market and we can offer you higher amounts, more savings as well as greater flexibility.

The best interest rates•Fast decisions: Priority processing•Larger loan amounts•Flexible criteria•

Burgan Platinum Cards

Your Burgan Bank Platinum credit card lets you enjoy:

Up to 1.5% cash back on all your •spend (eg. on a spend of KD 10,000, you will receive up to KD 150)Free travel insurance •Merchant loyalty program (with• leading fine dining & luxury outlets in Kuwait)Protection against • accidental damage and theft on select items / extended warranty on select purchases for up to 24 monthsNo annual fee • plus 2 Free supplementary Platinum cards

manageyour wealth

Wealth Management products

Our goal is to make alternative and convenient investment opportunities available for you. Your Personal Banking Executive will understand your needs and guide you towards achieving your goals.

Our funds include:Burgan Bank Financial Fund•Burgan Equity Fund•Fidelity International Fund• Fidelity American Growth Fund•Fidelity European Growth Fund•Gulf Premier• FundAl Muthana Fund (Islamic)•

Term Deposits – as a Premier customer you will get the most attractive rates on your deposits.

Flexi Deposit – if you wish to get a good rate as well as keep the option of liquidity, our Flexi Deposit Product will meet your needs. You can withdraw or add up to 30% of you original deposit amount once in the life of the deposit without any interest penalty. This facility is not available in any other bank.

24- Hour Call Centre

As a Premier customer, you have a dedicated Premier Call Centre (804080), where our professionals are eager to take care of everything from simple transactions to complex requests, with utmost priority - 24 hours a day, seven days a week.

Through our call centre you can:Make balance enquiries•Transfer funds within Burgan Bank •accountsObtain interest rates and latest •exchange ratesReport lost or stolen cards•

... and a host of other services... just call 804080

Internet Banking

Burgan Premier Account is accessiblefrom anywhere in the world online atwww.burgan.com. Our online banking service offers a bouquet of services and facilities. You can:

Check the balance on your accounts•View and print account and card •statements Transfer funds locally and •internationally Make repayments on credit cards•Draw fund from your credit card •accountBlock lost or stolen cards•

Registering for internet banking is very simple all you require is your ATM card and password to create an internet user name and password.

Simply visit www.burgan.com. and sign up.

Mobile SMS Banking

Burgan Mobile SMS is an easy and convenient way of staying connected with your account using your mobile phone. Two methods are available; Push Text and Pull Text.

Push Text enables choosing SMS alerts for specific transactions.

Pull Text allows you to request specific details and receive fast responses by SMS.

To sign up for Mobile SMS Banking:

You can register with your PBE whenyou open your account or onwww.burgan.com.

personalized banking

for your benefit

Eligibility:

To avail our Premier Banking Services all you have to do is:

Have an average term deposit of 1. more than KD 25,000

OR

Have a salary transfer to Burgan 2. Bank with a salary of over KD 1200 and a Burgan Bank loan*

OR

Have a salary transfer to Burgan 3. Bank of over KD 1200 and a Burgan Bank Platinum card.**

Conditions:

* As long as you have the loan you will continue to get the benefits. For Platinum card customers, from the second year onwards to continue to get these benefits you should have spend at least KD 1500 on your Platinum card in the previous year.

Concerns and Issues

Burgan Bank takes any of your concerns or issues very seriously. This is why our Customer Experience Management team reviews any concern or issue submitted by you to help us improve our customer service. We guarantee an immediate acknowledgement of any concerns or issues submitted by you to the Bank through any of our channels – via an SMS message.

**

Premier Banking Services are available at the following branches:

Main Branch - Ahmadi - Shuwaikh Ind. - Shaheed - Hawalli - Abdullah SalemQuarain - Salmiya - Audeliya - Marina Mall - Jahra - Farwaniya - Fahaheel - Riqqa

Call 804080 for more information or visit www.burgan.com