prep engineering
DESCRIPTION
PREP Engineering BrochureTRANSCRIPT
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M A I N T E N A N C E • F A B R I C A T I O N • W E L D I N G • E N G I N E E R I N G
PREP EngineeringEngineering company based in the Rockingham Industrial area.
www.prepengineering.com.au
PREPEngineering & Welding
Services Pty Ltd
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Contents
Mission Statement 4
Vision Statement 4
Capability Statement 7
Our Values 8
Our Standards 11
Quality Management Plan 12
1.1 Purpose and Application 12
1.2 Policy and Objectives 12
1.3 Overview 14
1.4 Key Risks and Approvals 15
2.1 Management Structure 15
2.2 Responsibilities 15
2.3 Resources 19
2.4 Audit 19
2.5 Reporting 19
2.6 Documentation and Records Management 21
2.7 Planning 22
2.8 Communication 23
3 Referenced Documents 27
PREP EngineeringEngineering company based in the Rockingham Industrial area.
www.prepengineering.com.au
54
Mission ‘To provide a professional and truly affordable service without compromising standards and quality giving our clients the confidence that our service offers value and our work is carried out in a controlled, safe and clean environment’
Vision ‘Our vision is to be the spearhead of excellence and quality within the pipe welding and fabrication industry. A true leader of innovative solutions using the latest technologies to consistently produce the highest standards using best practices’
PREP EngineeringEngineering company based in the Rockingham Industrial area.
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Company Overview
• High caliber specialized welders
(currently 98% NDT pass rate)
• 24/7 support on maintenance contracts
or emergency repairs
• A segregated workshop for stainless and
carbon steels
• High quality machinery and equipment
• Highly experienced pipe fitters
• A Quality Management System (QMS)
ensures not only the highest standards
of workmanship but also the standard of
supporting documentation for full and
transparent traceability (MDR’s, WPS’s,
WPQR’s, NDT certs, Mill certs, pipe and
welding daily reports etc.)
• An impeccable OHS record with no LTI’s
• No re-work to date
• 600m2 workshop segregated for carbon and
exotic steels
• Several 2 Ton Davit arms
• Forklift
• 2 x Fully kitted 1.5 ton flatbed site vehicles
plus utility
• Access and egress through both ends of
workshop
• New welding equipment
• Dedicated offices and board room
Differentiators Facilities
Prep Engineering & Welding Services (Prep) is a small
sized engineering company based in the Rockingham
Industrial area.
Prep provides 3 main services:
• Welding
(Carbon and exotic steels)
• Fabrication
(Pipes and small tanks/hoppers <2.0m dia.)
• Welding & Fabrication Maintenance
(on and off site)
Prep services the Petrochemical, Oil & Gas, Water and
Mining industries.
History
Prep Engineering was first registered in 2011. Due to
significant growth Prep has recently moved to a larger
premises in order to maintain the company’s standards
whilst coping with greater demand.
Past Performance
Prep has significant industrial piping capability and has
successfully completed various major piping contracts.
These include:
• Wesfarmers – Pipe maintenance contract for CSBP
Kwinana (ongoing), repairs to main OSHATZ boiler
• Air BP – Upgrade of fuel lines for Perth international
airport extension
• Downer – Insulation of the maxitherm in Chemical
East at CSBP
Capability StatementEngineering company based in the Rockingham Industrial area.
www.prepengineering.com.au
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Values
Morale
Consists of many factors, including confidence in
equipment, good training and sound administration;
but ultimately it is the confidence between
management and staff. Such confidence is a product
of leadership and comradeship. High morale cannot
be created overnight, but requires the forging of close
bonds of professional and personal trust, which will
withstand the stresses imposed by the demands of
work. It requires commitment and self- sacrifice and
to put the interests of the team and the task ahead of
one’s own.
Loyalty
Loyalty binds all members of the company together: it
goes both up and down. It turns individuals into teams,
creating and strengthening the structure of which the
company is composed. Prep Engineering relies on the
continuing allegiance, commitment and support of all
employees: that is, on their loyalty.
Respect for Others
Respect for others is a hallmark of Prep Engineering:
it comes from the duty to put others first and means
that there is no place for prejudice or favouritism. Like
loyalty, respect for others goes both up and down
the chain of command and sideways among peers.
Prep Engineering remains committed to ensure all
employees have equality of treatment and opportunity.
Integrity
Employees must be welded into strong and robust
teams in order to achieve success. Therefore, integrity
has a unique significance, it is essential to trust.
Integrity means being honest and truthful. All forms
of deceit and dishonesty constitute a lack of integrity:
they call into question whether an individual can
be relied upon, damaging the team and therefore
effectiveness.
Discipline
Discipline is the primary antidote to fear and maintains
effectiveness: it is supported by team loyalty, trust
and professionalism. Discipline instils self-control and
breeds self-confidence. The best discipline is self-
discipline: innate, not imposed. Prep Engineering
expects self-discipline from every member of staff.
PREP EngineeringEngineering company based in the
Rockingham Industrial area.
www.prepengineering.com.au
The Values are about character and spirit: the Standards define our actions and behaviour: Prep Engineering
expects all employees to abide by these Values and Standards.
Values are the moral principles - the intangible character and spirit - that should guide and develop us into the sort
of people we should be; whereas Standards are the authoritative yardsticks that define how we behave and on
which we judge and measure that behaviour. They reflect, and are consistent with, the moral virtues and ethical
principles that underpin any decent society.
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Standards
www.prepengineering.com.au
Lawful
All employees are subject to criminal law and have a
duty to uphold it. Employees have the right to work
in an environment free from harassment, unlawful
discrimination and intimidation. Any unjustifiable
behaviour that results in employees being unfairly
treated is fundamentally incompatible with the ethos of
the company and is not to be tolerated. Discrimination
and harassment may also contravene civil and criminal
law: any form of discrimination or harassment
undermines trust and confidence, especially in those
in positions of authority.
Total Professionalism
It is axiomatic that all employees must exercise the
highest standards of professionalism at all times to
safeguard the company’s reputation and reduce the
risk of accident, injury or loss.
The effects of excessive drinking are severe:
impaired judgement, endangered health, degraded
performance and are the major cause of ill discipline.
It generates a loss of self-control, which can lead
to unacceptable behaviour. Personnel under the
influence of alcohol cannot be relied upon to perform
their duties competently; putting their own lives and
those of others at risk.
Alcohol consumption is not to be tolerated. Driving
under the influence of alcohol is a particularly serious
offence that endangers others and displays a lack of
judgement and self-discipline: a conviction will almost
certainly affect an individual’s employment and career
opportunities.
Drug misuse is not only illegal; it poses a significant
threat to effectiveness. Drug misusers are a liability to
themselves and to their colleagues: their judgement is
impaired; their health damaged; and their performance
degraded. In short, they can be neither trusted nor
relied upon. The company’s policy for those who
commit a drug offence is based on dismissal.
Individuals who fail to uphold these Values and
Standards may be subject to disciplinary action.
Unacceptable conduct requires prompt and positive
action to prevent damage: timely advice and informal
action can often prevent a situation developing to the
point where it could impair the effectiveness of the
company. A decision on what action is taken and the
extent of that action will depend on the circumstances
of each case.
The Values underpin the ethos of Prep Engineering and contribute directly to achieving effectiveness. In sustaining
these Values, every employee must strive to achieve and maintain the highest professional and personal standards.
Employees must avoid behaviour that risks degrading their professional ability or which may undermine morale by
damaging the trust and respect that exists between individuals who depend on each other.
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1.2.3 Stakeholders
As the quality of the products and services is key, it
is vital for PREP personnel to understand and use the
QHSE Management System to meet or exceed the
expectations of the following stakeholders:
• Clients (both internal & external) and their
representatives;
• Employees; and
• Suppliers and subcontractors
1.3 Overview
1.3.1 Scope
The scope of this Plan generally covers the following
business practices:
• Welding;
• Fabrication and Pipe fitting;
• Installations;
• Inspections & testing;
• Drawings;
• Scheduling, planning & estimating;
• Procurement;
• Training and assessment; and
• Document management and filing.
1.3.2 Contractual Requirements
Management will review requirements in client’s
tender/quotation/proposal invitations prior to
submission of a quote or tender. On award of a
contract, Management will perform a thorough review
of the contracted requirements, including regulatory
and legal requirements, in conjunction with the
relevant team members. This review is to ensure that;
• PREP has the necessary resources, organisation
and capacity to perform its obligations under the
Purchase Order / Instrument of Agreement;
• The technical and quality requirements relating to
the service(s) are clearly defined;
• Any differences in requirements between the
contract and tender documents are identified and
highlighted; and
• Any amendments to the Purchase Order /
Instrument of Agreement are reviewed by
management and incorporated into the relevant
document(s) as required. All personnel involved
in the project shall be informed.
Quality Management Plan
1.1 Purpose and Application
The purpose of this Quality Management Plan is to
describe how PREP Engineering (PREP) manages and
controls the quality aspects of services performed
at its Workshop located in Rockingham, Western
Australia. The development and implementation of
this plan is the responsibility of the QA co-ordinator
and the Managing Director respectively. The Quality
Management Plan is issued with the authority of
the Managing Director. All changes to the Quality
Management Plan will be reviewed and authorized by
the Managing Director.
This Quality Management Plan (QMP) has been
developed within the framework of AS/NZS ISO
9001:2008 ‘Quality Management Systems’.
The intention of this QMP is to provide a road map on
the requirements of specific processes, procedures and
practices.
Other documents for this facility are Checklists, Welding
Procedure Qualification Records (WPQR’s), Welding
Procedure Specifications (WPS’s), Forms, References,
Procedures, Plans, Reports and Job Safety Analysis
(JSA’s). The Quality Management Plan, in conjunction
with these documents, shall form the Quality, Health,
Safety & Environmental (QHSE) system.
1.2 Policy and Objectives
1.2.1 Quality Policy
The Commitment of PREP management towards
quality is demonstrated by:
• The establishment of PREP Quality Policy Statement
authorised by the Managing Director;
• The communication of the policy intent to the
work force through induction, display on notice
boards, during training periods and at meetings;
• The provision of resources to implement and
maintain the quality system; and
• The establishment of measurable objectives and
regular reviews to ensure the suitability and
effectiveness.
All personnel involved with quality will be fully familiar
with the PREP Management System and procedures
and this Quality Management Plan.
1.2.2 Objectives
The key objectives at PREP are:
• Deliver all services/goods on or ahead of time
without delay due to defects and rework;
• Meeting customer requirements/satisfaction;
• Minimizing cost due to re-work and defects; and
• Training and assessment of all PREP personnel.
The objectives of this Plan are to:
• Provide a road map on the system practices to be
implemented for the quality system;
• Provide a platform for a consistent and uniform
approach which assures the required standards
of quality are attained and maintained for the
delivered product/service; and
• Ensure that standards, specifications and expected
quality are consistently and uniformly achieved.
PREP Engineering Quality Management Plan
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2.2.2 QA Co-ordinator
The QA Co-ordinator is responsible for the
implementation of the QMP and for overseeing
QHSE responsibilities of PREP personnel. The QA
Co-ordinator reports to the Managing Director and is
responsible for:
• Management and co-ordination of workplace
activities;
• Implementing the QMP and other Plans;
• Monitoring of quality performance to ensure
compatibility and continued effectiveness with
company policies and objectives;
• Allocating staff to perform audit/inspection duties;
• Ensuring procedures in the QHSE Management
System are adhered to;
• Assisting with the Preparation of JSA’s, Procedures,
Forms and References and Reports;
• Communicating quality performance to PREP
personnel;
• Performing quality inspections;
• Performance rating of suppliers and contractors;
• Quality training of PREP personnel;
• Identifying QHSE Management System problems;
• Reviewing inspection reports and ensuring any
actions required are initiated;
• Preparing and submitting QHSE Management
System reports to the Managing Director;
• Checking all reports prior to issuing to clients.
• change to liaising with the client’s Quality
Assurance representative;
• Participating in the review of the QHSE
Management System.
2.2.3 Supervisor
The supervisor is responsible for the implementation
of the QMP. The supervisor has line responsibility
to the Managing Director for all QHSE issues and all
operations issues. The supervisor has functional control
over shop floor employees during their performance
of inspection tasks and are responsible for:
• Ensuring procedures in the QMP are followed;
• Performing verifications as requested by the
Managing Director;
• Ensuring all work processes and procedures are
adhered to;
• Performance rating of team members;
• Identifying and reporting material and/
or workmanship non-conformance to the
management team;
• Carrying out the agreed rectification of non-
conformances;
• Verifying that procedures being used are adequate
for effective control of quality;
• Carrying out site inspections of sub-contractor
works and rejecting any defective workmanship;
and
• Rejecting defective workmanship and materials;
1.4 Key Risks and Approvals
1.4.1 Key Issues
The identification process of quality issues related
to operations at PREP will be co-ordinated by the
Managing Director. Identified issues will be evaluated,
prioritized and appropriate controls established to
mitigate the issues. Quality issues relating to the
following work processes will be reviewed:
• Workplace management;
• Planning;
• Welding and fabrication;
• Skills training and assessment;
• Designs, drawings and reports; and
• Estimating
1.4.2 Support Processes
To support day-to-day operations at PREP the following
support processes relating to quality are identified:
• Business planning;
• Non-conformance control;
• Induction training;
• Specific skills competence and training;
• Inspections and audits;
• Procurement;
• Document management and archiving; and
• Work process control.
Management
2.1 Management Structure
2.1.1 Responsibility Structure
Areas of responsibility for quality are as follows:
• The Managing Director has overall responsibility
for all matters within PREP;
• The Managing Director is PREPs management
representative for Quality;
• The supervisor has a line responsibility to the
Managing Director; and
• All other staff at PREP will play a fundamental part
in the implementation, review and improvement
of the QHSE Management System.
2.2 Responsibilities
2.2.1 Managing Director
The Managing Director is responsible for:
• Reviewing and authorising the QMP and all other
Plans;
• Monitoring of quality performance to ensure
compatibility and continued effectiveness with
company policies and objectives;
• Ensuring all aspects of the QHSE Management
System are implemented;
• Reviewing inspection reports and ensuring any
actions are initiated;
• Participating in management reviews of the QHSE
Management System;
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2.2.4 Office Manager
The Office Manager manages all administration,
secretarial, reception and general office support
required by the company. The Office Manager is
also responsible for Information Technology, payroll,
insurance and timesheet collation. The Office Manager
reports to the Managing Director and is responsible
for:
• Maintaining the QHSE Management System
index up to date;
• Controlling the filing of specifications and
documents;
• Maintaining PREP staff personal records;
• Ensuring all projects, including clients’ details,
are entered into the company’s Business
Management tool (MYOB)
• Ensuring all timesheets are collated and entered
into the company’s Business Management tool.
2.2.5 Shop Floor Personnel
Shop floor personnel are responsible for adhering to
all company Policies, Procedures & Plans and have
a line responsibility to the supervisor for all QHSE
and operational issues. Shop floor personnel are
responsible for:
• Adhering to procedures in the QHSE;
• Performing verifications as requested by the
supervisor and the Managing Director;
• Collating and filing all correspondence
associated with their respective projects/clients in
accordance with company procedures;
• Ensuring all drawings are clearly marked with
the correct revision in accordance with company
procedures;
2.3 Resources
2.3.1 Provision of Resources
The Managing Director and Supervisor identify
resources for quality within PREP. The Organisation
Chart is reviewed periodically during management
meetings. Resources are required for the following
activities:
• Development of system Procedures, Forms,
References, Plans, Reports and JSA’s;
• Carrying out fabrication and maintenance;
• Document control and filing of records; and
• Auditing of system procedures.
2.3.2 Training and Competency
The PREP Management team in conjunction with the
supervisor shall identify the competency needs of all
personnel performing activities affecting the quality of
services/manufacture/installations. The results of this
identification process are summarised in a ‘Training
Spread sheet’ (HR-R10) and training is provided where
required. Personnel performing specified assigned
tasks shall be qualified on the basis of appropriate
education, training, skills and/or experience, as
required.
Prior to commencing at PREP all new personnel shall
undergo a workplace Induction (HR-P10). The basic
Quality, Health, Safety & Environmental requirements,
Values & Standards, site and workshop rules,
administration & other specific issues for the company
shall be covered in the induction.
The Office Manager shall ensure records of all
Workplace Inductions are maintained.
Records of training and competencies are kept and
maintained in accordance with the company QHSE
Management System.
2.4 Audit
2.1.1 Responsibility Structure
Planned and documented audits aimed at evaluating
the conformance of the system, process or product
shall be carried out as detailed in the Audit Matrix (QM-
F20). Auditors shall be trained and independent of the
area audited. The QA Co-ordinator shall establish an
Audit Schedule.
Results of audits shall be documented and brought
to the attention of the personnel having responsibility
for the area and to the Managing Director. For any
deficiencies or non-compliances found, corrective
action shall be initiated using the Audit “Action List”,
‘Non-conformance Report’ or as an Opportunity For
Improvement (OFI) (QM-R10 & QM-F10).
Some audits may be conducted on key subcontractors.
This may include offsite inspection visits. The results
of such audits/inspections shall be used as a basis to
evaluate QHSE compliance of subcontractors/suppliers.
2.5 Reporting
2.5.1 Monthly Reports
A quality report will be compiled by the QA
Co-ordinator and included in the company
management meeting containing information such as:
• Status of quality activities such as inspections and
testing of products and services associated with
the work during the preceding month;
• Status of quality implementation and document
Preparation/approval;
• Status of all non-conformances and corrective
actions; and
• The results of quality reviews and audits (internal
and external) undertaken during the preceding
period.
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2.6.3.1 Standards
The Office Manager shall ensure that the Standards
maintained by PREP are of the issue/revision status
stated by the contract.
2.6.3.2 Regulations and Codes
The Managing Director shall ensure that any
Legislation, Regulations and Codes used are of current
issue/revision status.
2.6.3.3 Record Management
A filing index is established for all workplace records
and records shall be controlled as follows:
• Workshop files will be filed in accordance with the
File Index;
• Workshop files to be located at the office will be
set up, maintained and controlled on a day-to-day
basis by the nominated Office Manager;
• Personnel are responsible for generating records
of compliance with specified requirements and
ensuring that file copies are handed to the Office
Manager;
• Quality records are maintained by the Office
Manager to demonstrate conformance to
requirements.
2.7 Planning
2.7.1 Project Planning
Project planning occurs at the proposal stage and
is reviewed again at the award and pre-start phase
by the Managing Director. During the life of the
contract the works plan is periodically reviewed by the
Managing Director/supervisor to ensure that works
are progressing satisfactorily in accordance with the
planned approach and contractual obligations.
2.7.2 Quality Planning
On award of the contract, the Managing Director, and/
or supervisor shall convene a meeting with the relevant
shop floor personnel to consider the following:
• Adequacy and compatibility of design
documentation (Drawings & Specifications);
• Reviewing and assessment of supplier/
subcontractor’s capabilities (if applicable);
• Clarification and acquisition of Standards/Codes/
Regulations;
• Identification and acquisition of any controls,
equipment (e.g. measuring equipment);
• Resources (e.g. inspection personnel) that may be
needed to achieve the required quality; and
• Identification and Preparation of quality records.
2.6.3 Document Management
The following documents used within PREP are subject to control:
Document Type Authorisation Method of Control
Plans (Quality, OHSE) Managing Director Revision List
JSA’s Managing Director Revision List
Job Summary Sheets Managing Director Revision List
Procedures Managing Director Revision List
Forms Managing Director Revision List
Templates Managing Director Revision List
References Managing Director Revision List
Standards Originator Register
Inspections Managing Director Register
Drawings Originator/Managing Director Revision List
2.6 Documentation and Records Management
2.6.1 Hierarchy
PREP’s QHSE Management System consists of a
hierarchy of documents. The following documents
form part of the QHSE Management System:
• Plans (HSE, Quality)
• System procedures;
• Forms;
• References;
• JSA’s;
• Reports; and
• Checklists.
The QA Co-ordinator, in agreement with the Managing
Director, will implement any changes to the quality
system if the existing system:
• Is causing non-conformances; or
• Has to be changed as a result of an audit; or
• No longer represents current and/or practice.
2.6.2 Process Procedures
The Procedures define the sequential method of
production and control, detailing the criteria for
workmanship (standards), verification activities and
related responsibilities.
Procedures, Forms and Checklists will be in accordance
with the requirements of the Scope of Works (SoW),
contract or Instrument of Agreement.
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2.8 Communication
2.8.1 External Communication
Communication with key Stakeholders (Clients,
Subcontractors/Suppliers, Authorities, Employee
Representatives, etc.) in relation to operational
information, contractual matters, procurement, design
queries, customer feedback, etc. occurs by:
• Meetings (progress, toolbox);
• Correspondence (letters, faxes, memos, email,
telecom, feedback forms, TQ’s, RFIs);
• Reviews (design, technical).
2.8.2 Internal Communication
Communication with PREP employees in relation to
operational, contractual, procurement, design and
QHSE matters occurs by:
• Meetings (toolbox, briefings);
• Correspondence (verbal);
• PREP QHSE notice board;
• Training periods.
2.9 Delivery/Implementation
2.9.1 Contract Quality Requirements
All stakeholder issues are contained in the Contract/PO,
as well as regulatory and legal requirements. The issues
are identified and reviewed at the commencement of
new works by the Managing Director/ to ensure that:
• The technical and quality requirements relating to
the works are clearly defined;
• Any differences in requirements between the
contract and proposal documents are identified
and highlighted;
• The workplace has the necessary resources,
organisation and facilities to perform its obligations
under the Contract.
When an amendment to the contract is received,
it shall be reviewed by the Managing Director/
and incorporated into the contract documents as
required. Relevant personnel shall be informed of any
amendments.
The Managing Director/ needs to identify a number
of inspection obligations as required by the contract.
The Managing Director/supervisor shall ensure that
the inspections identified are incorporated in the
Inspection and Test Plans (ITP’s) and checklists.
2.9.3 Design Quality Practices
All work carried out by PREP personnel shall comply
with Legal and Regulatory requirements. These
requirements are as follows:
• AS/NZ Standards;
• ASME IX
• State and Federal OHSE Regulations.
PREP shall liaise with customer groups to ensure
consistency of codes, standards, methods of data and
criteria.
2.9.4 Quality in Procurement
2.9.4.1 Purchases
All items purchased for work processes shall be subject
to verification to ensure conformance to contractual
requirements. The Managing Director/ and Office
Manager are to ensure that purchasing documents
such as purchase orders, subcontracts, requests for
quotes etc. contain such data as description of the
product and title, number and issue of specification
requirements (e.g. drawings, standards, inspection
instructions, process specifications, etc.) as well as
quality system requirements.
2.9.4.2 Sub-Contractor/Supplier Quality Documents
Subcontractor generated Quality Manuals and Quality
Plans are required to be submitted for review where
applicable. The QA Co-ordinator shall review the
Quality Manual or Plan for:
• Compliance to quality system Standard;
• Compliance to contractual requirements.
Any discrepancies shall be documented and referred
to the subcontractor for action. The QA Co-ordinator
shall ensure that suitable amendment action is
performed during the course of the works.
2.9.4.3 Sub-contractor/Supplier Quality
Where a subcontractor/supplier does not operate
a formal quality system, the QA Co-ordinator shall
evaluate the required methods of control for the
following:
• Documentation, e.g. specifications, drawings;
• Inspection and testing, e.g. ITP’s/Checklists;
• Non-conforming items.
If the subcontractor/supplier has no existing
documentation to satisfy the above, the QA Co-
ordinator shall ensure that suitable PREP documents/
records are made available for use.
2.9.4.4 List of Sub-contractors/Suppliers
PREP shall maintain a list of sub-contractors/suppliers
(AA-R10). Sub-contractors/suppliers will be rated
on performance. Any sub-contractor not reaching
the standards required by PREP and/or contractual/
legal obligations will be removed as a sub-contractor/
supplier until such time the sub-contractor/supplier
can prove the required standards can be met and
sustained.
2.9.4.5 Controlling Quality in ‘Off-Site’ Locations
The level and extent of works are dependent on:
• The level of risks associated with the project;
• The complexity of the work process;
2.9.5 Materials Control
Incoming materials or items will be handled and
stored in designated areas following their receipt and
inspection. Designated storage and holding areas shall
be provided to prevent loss, damage or deterioration
of the items pending use. The method of storage
and handling is dependent on the types of materials
received and their sensitivity to the elements.
To prevent loss, appropriate methods for authorising
receipt and the dispatch to and from such areas
shall be stipulated and controlled. The supervisor is
nominated to handle materials receipt and issue, and
the Office Manager is to document transactions.
Where items are dispatched from Prep’s office, the
supervisor shall make suitable arrangements for
the protection and packaging of the items. Such
arrangements shall comply with any contractually
specified requirements.
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2.9.6 Plant & Equipment Control
At the workshop, all mobile plant and equipment
is checked for serviceability and safety. Ongoing
inspections of plant are documented (AM-F10).
Electrical tools and machineries are checked and
tagged in accordance with legislative requirements.
The status of inspection of plant and equipment is
verified during safety and quality audits.
2.9.7 Control of Work Processes
The following controlled conditions are considered
when identifying, planning and validating work
processes:
• The use of documented procedures defining the
manner of manufacture & assembly;
• Use of suitable equipment, and a suitable working
environment;
• Compliance with reference standards/codes,
manufacturer’s manuals, quality plans and/or
documented procedures;
• Monitoring and control of suitable process and
product characteristics;
• The approval/qualification of personnel, processes,
procedures and equipment, as appropriate;
• All criteria for workmanship (acceptance criteria)
shall be stipulated; and
• Process equipment such as generators, etc. shall
be subject to planned maintenance.
Job Summary Sheets shall be generated as necessary
to specify the practices and requirements to control
these processes.
2.9.8 Control of Monitoring & Testing Equipment
Measuring equipment for inspection and product
conformance purposes shall be calibrated at prescribed
intervals against certified equipment having a known
relationship to nationally recognised standards.
Any equipment identified as having doubtful accuracy
or precision shall be removed from use and calibrated.
Where any inspection, measuring and test equipment
is found to be out of calibration, the validity of the
previous inspection results will be assessed and
documented.
2.9.9 Complaints & Non-conformances
Any items that do not conform to specified
requirements shall be prevented from inadvertent use
or installation (QM-P35). The Workshop Supervisor
shall ensure that all repaired and reworked items shall
be re-inspected and verified prior to being put back
into service.
All complaints received on the facility are documented
in either the meeting minutes or Complaint Reports
Form (BD-F10). The QA Co-ordinator shall ensure
that complaints relating to quality are registered,
investigated and the results reported to the Managing
Director.
2.9.10 Review and Continuous Improvement
2.9.10.1 Customer Feedback/Satisfaction
The QA Co-ordinator will consult decide on the type/
format of feedback and the timing to contact the
relevant Client’s representative. The QA Co-ordinator
shall contact the Client’s Representative to discuss
the proposal of sending out a questionnaire to obtain
feedback on Prep Engineering’s performance.
The QA Co-ordinator will determine the frequency of
Client Feedback Surveys to be undertaken e.g. as a
percentage or based on time and duration of works.
The QA Co-ordinator will collate the data and discuss
the results of feedback with the Managing Director.
Where a rating of below average is received on a
completed Customer Satisfaction Questionnaire,
this is to be treated as a customer complaint. In this
event, discussion shall be held between the Managing
Director and QA Co-ordinator, as to the ‘Corrective
and Preventative Action’ to be taken.
The QA Co-ordinator will also review on any
opportunities for improvement identified on the
completed Customer Satisfaction Questionnaire and
take action where changes are required to improve
Client’s perception of Prep Engineering’ performance.
The QA Co-ordinator shall respond in writing to the
customer where appropriate, advising of changes (to
be) implemented.
2.9.10.2 System Review
The Quality System Review is normally conducted as
an integral part of the overall review of the Workshop
management system.
3 Referenced Documents
Reference Document Title
HR-R10Employee Training and Competency
Register
QM-F20 Audit Matrix
QM-R10 OFI Register
QM-F10 OFI Request
AA-R10 List of Preferred Sub Contractors
AM-F10 Equipment Register
BD-F10 Customer Complaints Form
QM-P35 Non Conformances Procedure
24
PREP EngineeringEngineering company based in the Rockingham Industrial area.
www.prepengineering.com.au
PREPEngineering & Welding
Services Pty Ltd
PREP ENGINEERING PTY LTD
Unit 1/4, 11 Day Road, Rockingham WA 6168 Telephone: (08) 9528 2309 Mobile: 0405 358 807 Email: [email protected]
http://au.linkedin.com/pub/paul-berry/40/9b2/617