Customer relations software, the so called CRM software is designed for the purpose of tracking and managing the marketing, customer relationship and interactions among companies. Day planners, notebooks and appointment books have been replaced by the software to handle the appointments, to keep contacts and reminders listed under an organized manner. The advent of this software is found to be excellent in the business industry that reduces the time and effort of business personnel from the stressful task of fixing up appointments and meetings.

The function of customer relationship management software does not only revolve around serving as a schedule planner or a day planner, instead its function is also extended to get integrated into the contact sheets and email and gains date for analysis for the first moment of the contact after the sales support Customer relationship management has been known to be an essential part of the strategy of enterprise business. An increasing number of software vendors are providing solutions of customer relationship management to the clients to assist them choose from a varying collection of products along with open source, freeware and a cloud based solutions.

Though CRM software is designed especially to assist business and to inspire more customers besides identifying the prospect and the best existing clients, the core modules of the crm software can utilized and optimised to offer more extended functionality. The major purpose of implementing customer relationship management solution is perceptibly the necessity to enhance and optimise the corporate business strategy directed towards a prospective and the current customers, but, a company can gain the advantage of progressed functionalities in the CRM’s core modules and to increase the complete business processes and procedures.

ERP software also plays a main role in efficient business management by creating a platform for all procedures and information in an effective and a unified manner. The integration of various processes like payment, sales, production, delivery and inventory, all in a single system is achieved by erp software to handle promptness, reliability and accuracy. This software is also capable of combining the financial and operational need of the organization towards a one single system.

Sage ERP software is one of the commonly used popular software for operational and accounting solutions. The sage 200 was developed to offer several features responsible for the complete business management. It has been designed exclusively for bringing the sales, accounts, customer service, management and marketing teams all together.