presentation management group

8/8/2019 Presentation Management Group

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ROS SYAFIKAH BT ROSLAN

AHMAD RAFAII BIN SHARUDIN

MOHD AFIQE AIZUDIN BIN MD FARID

MUHAMMAD FAIZ BIN MOHD HARUN

MUHAMMAD FAKHRUDDIN BIN KHAIRUL ANUAR

PRESENTATION

MANAGEMENT LIB 501


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Who is Deming?

William Edwards Deming

(October 14, 1900 December

20, 1993) was an American

statistician, professor, author,

lecturer, and consultant. He isperhaps best known for his work in

Japan.

He also proposed his so called

85-15, 85% is system fault, and

15% is individual workers fault.

Deming management the

proposed ideas for making

organizations more responsive,

more democratic and less

wasteful.


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Deming Management: the contribution of W.

Edward Deming to improved quality

Quality should be aimed at the needs of the consumer

Companies should aim at improving the system, not

blaming the workers

Improved quality leads to increased market share,

increased company prospect & increased employment

Quality can be improved on the basis of hard data,

using PDCA cycle


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The PDCA cycle

PLAN DO

ACT CHECK


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Core TQM Principles: DeliverCustomer

Value & Strive forContinuous Improvement

Total Quality Management (TQM)

Led by top management, supported throughout

the organization for continuous qualityimprovement


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4 components of TQM

Make Continuous Improvement A Priority

- improving everything a little bit all the time to achieve

long term quality.

et Every Employee Involved

-build teamwork, trust, and mutual respect.

Listen To And Learn Form Customers And Employees

-pay attention to the customers. Employee listen and learn

from other employees.

Use Accurate Standards To Identify And Eliminate

Problems

- alert to competitors and improve. Benchmarking.


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The four components can be

summarized as two.

People orientation everyone involved must

focus on delivering value to customers.

Improvement orientation everyone should

work on continuously improving the work

processes.


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People Orientation-Focusing everyone

on delivering customer value

Delivering customer value is the most

important

People will focus on quality if given

empowerment

TQM requires training, teamwork, and cross-

functional efforts.


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Improvement Orientation-Focusing everyone

on continuously improving work processes

Continuous improvement:

Defined as ongoing small, incrementalimprovements in all parts of organization.


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Improvement Orientation-Focusing everyone

on continuously improving work processes

Its less expensive to do it right the first time.

Its better to do small improvements all the time.

Accurate standards must be followed to eliminate

small variations.

There must be strong commitment from top

management.

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