CHAPTER 14

MANAGERAIL COMMUNICATION

Paññãsãstra University of CambodiaSiem Reap Campus 2014-2015

Group 5: - Ket Sambath- Nhean Seila - Meas Searey Roth- Sek Sophea- Mao Sophoan

Prof: Chhun Samlie

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1. Introduction

2. The natural of managerial communication

3. Types of communication

4. Basic components of the communication process

5. Managing diversity: Cultural context

6. Communication Skill

7. Group communication network

8. Conclusion

9. References

ContentsPage.

We are all living in this world, we need to have other people to living with us. Why you need to them? Every your actions, you need to have a partner or other people around you to help you. You need to have a good relationship with your beloved or other people. In order to have a good relationship between you and other people, we have to communicate to each others. Even though, you think you have a highest position in an organization but you still need to make very good relationship between you and your team work.

Introduction

Communication is the exchange of message between people or reach common meaning (Baskin & Aronoff 1980).

Communication can be divided broadly into 2 categories:

- Verbal Communication

- Non-verbal Communication

The Nature of Managerial Communication

Verbal communication is the written or oral use of words to communicate. Both written and oral communications pervade organization.

- Oral Communication: An oral communication can be formal or informal.

- Written Communication: Written means of business communication.

Verbal Communication

Non-Verbal communication uses elements and behaviors that are not coded into words.

Non-Verbal communication divided into 4 types are:

- Kinesics behaviors- Proxemics - Paralanguage - Object Language

Non-Verbal Communication

The communication process’s basic components helps us understand how challenging effective organizational communication can be.

- Sender: Initiator of the message

- Encoding: Process of translating an intended message into words and gestures.

Basic Components of the communication process

- Message: Outcome of the encoding process, which consists of verbal and non-verbal symbols developed to convey meaning to the receiver.

- Receiver: Person who receive the whom message is exchanged.

Basic Components of the communication process

- Decoding: Process of translating symbols into the interpreted message.

- Noise: Any factor in the communication process that interferes with exchanging messages and achieving common meaning.

- Feedback: Receiver’s basic response to the interpreted message.

Basic Components of the communication process

Culture also influences communication and interpersonal process. Context includes situational factors such as participants 'roles, existing relationships and non-verbal communication.

Culture context has 2 parts:

- High Context Culture- Low Context Culture

Managing Diversity: Cultural Context

High Context Culture emphasize establishing and strengthening relationships in communication while exchanging information.

High Context Culture

Low Context Culture, the emphasis is on information exchange and is less focused on building relationships by communication.

High Context Culture

To be effective communicators in various settings, managers need strong listening and feedback skills.

Communication Skill

- Listening Skill is a process of receiving, focusing, accepting and storing the spoken words

- Feedback is a reply to a message. Feedback can be oral or written.

Centralized Networks

Decentralized Networks

Managerial communication must has good relationship and the help each others, even though you are in high position. Moreover, the managers have to have communication skill, verbal and non-verbal.

Conclusion

Management A Pacific Rim Focus 5e, fifth edited by McGraw Hill Companies

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References

THANK YOU FOR YOUR attention

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