proactive advising at the center of gps directapps.nacada.ksu.edu/conferences/proposalsphp/... ·...
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Advisors at the Center of the
National Completion Agenda
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Dhanfu E. Elston, Ph.D. (dah-nee-foo)
Vice President for Alliance State Relations
Carol O. Cohen, Director of University Advisement
Center, Georgia State University
@CompleteCollege
@DrElston
Working with states to significantly
increase the number of Americans with
quality career certificates or college
degrees and to close attainment gaps for
traditionally underrepresented
populations.
www.completecollege.org
Alliance Member
Arkansas
CVHEC
Colorado
Connecticut
District of
Columbia
Florida
Georgia
Hawaii
Houston
Idaho
Illinois
Indiana
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Montana
Minnesota
Mississippi
Missouri
Commonwealth
of the Northern
Mariana
Islands
Nevada
New Hampshire
New Mexico
Ohio
Oklahoma
Oregon
Pennsylvania
Puerto Rico
Rhode Island
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
West Virginia
Wisconsin
Wyoming
40 Members
DC
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50 of 580+public four-year institutions
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On-Time Graduation Rates
2-Year 4-Year 4-Year
(non-flagship) (flagship/
very high research)
5% 19% 36%
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13% 43% 68%
150% Graduation Rates
2-Year 4-Year 4-Year
(non-flagship) (flagship/
very high research)
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Excess Credits
60 Credits 120 Credits 120 Credits
80.9133.5 134.6
2-Year 4-Year 4-Year
(non-flagship) (flagship/
very high research)
Four-Year
Behavioral Economics: Default
Organ Donation Rates
Austria (OPT-
OUT)
99%
Germany (OPT-
IN)
12%
1. Performance Funding & Metrics
2. #15ToFinish / Full Time is Fifteen
3. Structured Schedules
4. GPS Direct
5. Corequisite Remediation
GAME CHANGER
Performance
Funding
Metrics: Data Drives Change!
Rates and number of degrees
Momentum points (remediation,
gateway courses, first-year credits, time
to degree)
By race, age, gender, income
Adopted by National Governors Association
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CCA DATA METRICS
CONTEXT
Enrollment Completion ratio *
PROGRESS
Remediation* Success in 1st yr college English and math* Credit accumulation * Retention rates Course completion *
OUTCOMES
Degrees awarded annually and change over time Graduation rates Transfer rates Credit and time to degree*
* Not collected in IPEDS
GAME CHANGER
Structured
Schedules
GAME CHANGER
Structured Schedules
Block schedules of classes
Cohorts of students
Students choose programs or
majors, not courses
Attendance required
Baltimore City Community College
Where there is structure, there are
significant results.
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75% avg. on-time
graduate rate
14%avg. on-time
graduate rate
TENNESSEE COLLEGES OF APPLIED TECHNOLOGY
TENNESSEE COMMUNITY COLLEGES
GAME CHANGER
Corequisite
Remediation
African Americans, Hispanics and Pell
Students are Over Represented
2-year Students
53%
63%
70%
69%
0% 10% 20% 30% 40% 50% 60% 70% 80%
White, non-Hispanic
Hispanic
Black, non-Hispanic
Received Pell Grant
4-year Non-Flagship Students
23%
35%
44%
37%
0% 10% 20% 30% 40% 50% 60% 70% 80%
White, non-Hispanic
Hispanic
Black, non-Hispanic
Received Pell Grant
The System Does Not Work, Particularly
for African Americans
Gateway Course Completion in 2 years
2-year college remedial students
23%
20%
11%
19%
0%
5%
10%
15%
20%
25%
White, non-Hispanic Hispanic Black, non-Hispanic Received Pell Grant
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Student attrition
is at the heart of
the matter.
Provide academic support as
a Corequisite not as a
prerequisite
Corequisite Remediation
One Semester Redesigned Gateway
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Gateway
Extra Time
Mandatory Tutoring
Sequenced
• Paired proctored labs
• 45 minutes after class
• Additional class periods
• 5 weeks prep plus 10 weeks gateway content
One Semester Corequisite Results
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State Subject Traditional
Model
(2years)
Corequisite
Model
(One Semester)
West Virginia
Math 14% 62%
English 37% 68%
Tennessee
Math 12% 63%
English 31% 67%
Indiana
Math 29% (3yr) 64%
English 37% (3yr) 55%
Georgia
English
21%
71%
Math 64%
Math
Pathways
College Algebra’s Only Purpose:
Preparation for Calculus
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College Algebra
Calculus
S
T
E
M
Math Is Aligned with Majors
Quantitative Reasoning/
Statistics
GAME CHANGER
15 To Finish
The Power of 15 Credits: More students graduate
when they complete 30+ credits in their first year.
79%
69%
37%
21%
30+ credits 24–29.9 credits 12–23.9 credits 0–11.9 credits
Bachelor’s degree
Most students DON’T take the credit hours
necessary to graduate on time.
Full-time Students Taking
15+ Credits Per Semester
GAME CHANGER
GPS: Direct
Choose your path.
Start your path.
Stay on your path.
Graduate.
GPS: Essential Components
1. Purpose First: Informed Choice
2. Academic Maps
3. Meta-Majors
4. Default Pathways
5. Critical Path Courses
6. Intrusive Advising
DO THIS
Questions for a Potential Nursing Student
Are you prepared for Chemistry 101?
Do you like working with people?
“Real-Life Questions”
How do you feel about working with
BLOOD and BEDPANS?
Default Degree Maps
Meta Majors
1 counselor : 400 studentsWhy
GPS?
INTRUSIVE (PROACTIVE) ADVISING
Culture Shift: No longer wait for students to come to us!
Transition from Schedulers to “True” advising
Review Existing Model: Professional vs. Faculty Advisors
Advisor Training & Retreats
Solution-oriented Meetings
Advising Syllabus – Common, shared outcomes
Create Path
Choose Path
Start Path
Stay On Path /
Graduate
• Meta-Majors
• Academic Maps
• Math Pathways
• 15-To-Finish
• Purpose First
(Onboarding)
• Meta-Majors
• 15-To-Finish
• Structured Schedules
• Corequisite
Remediation
• Default Pathways
• Critical Path
Courses
• Intrusive
Advising
GPS DIRECT
TECHNOLOGY | DATA METRICS
ADVISING IS
TEACHING
Improving Academic Advisement through
Predictive Analytics and Proactive
Interventions
Carol Cohen
Director of the University Advisement Center
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STUDENT SUCCESS
Retention
Progression
Graduation
Academic Advisement2011:
Ratio +2x standard
750:1
1200:1
Central advisement to 42 hours
College advisement 42+
Some faculty advisors
Some departments hired advisors
No common record keeping
Little systematic tracking
Little coordination
No one responsible for progression and graduation51
Academic Advisement
Today:
300:1
Professional advisors
Every student assigned
Extensive tracking
Comprehensive metrics
Common training
Collaboration between units
Focus on progressiono Review Change of major
o Review registration
o Review missed markers or alerts
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Drilling Down
• Focused on Progression and Graduation
• Changed structure to support timely interventions
• University Advisement Center
• College Offices of Academic Assistance
• Transition Advisors
• Graduation Counselors
• Added new systems
• Better Tracking
• Use of Data
ACADEMIC ADVISEMENT
Academic Advisement
• Direction of Senior Leadership
• President and Provost
• Engagement of Campus Community
• Clarification of Advisor Roles
• Coordination with Human Resources
• Collaboration Across Colleges
• Investment in Advising
• Partnerships with Institutional Effectiveness
• Partnerships with IS&T
• Analytic Insight through EAB
• Integration of EAB with academic advisement54
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Web-Based
GPS System
A collaboration with the EducationAdvisory Board and four other universities
Based on 10 years of RPG data at Georgia State
Tracks 800+ markers of student success
Live, nightly feeds from Banner and daily alerts to advisors if students have missed any of the markers
System also makes predictions for each student’s success in individual majors and courses
ACADEMIC ADVISEMENT
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• Individualized Education Planning
•Pro-active Risk targeting
•Personalized interventions
Goal: Organize advisement in a manner that gives students the information that they need to make decisions that lead to increased retention, progression and graduation
Proactive outreach strategies
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Zone based outreach • Pre-Registration Push (Weeks 1-7)• Drive appointments through targeted communication
• Target special populations• Objective: Review 100% and Advise 50% of population
• Registration Push (Weeks 8-10)• Focus on students appointments and walk-in traffic• Objective: Advise additional 20-25% of population
• Final Push(Weeks 10-15)• Refocus on high-risk target populations• Integration of registration schedule checks and campaigns• Advise additional 10+ % of population
Custom Campaigns
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Developing custom campaigns to drive appointments• Begin with what you know:
• New transfers, selective pre-majors, low GPA, undeclared • High risk, unregistered students, missed markers• Registration issues
• Look for the obvious:• Students taking difficult courses • Students exceeding 120 credit threshold• Students dropped for non-payment
• Develop departmental champion for data reporting:• Creates internal ownership for data accuracy• Shortens lead time for integral decision making process
Score Card shown is
provided to our
administrative team that can
evaluate the overall
performance of each advisor
and the university as a
whole.
Reporting
Advisement Log
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• University Advisement Center student visits
in the last 12 months: 51,000
• Pre-Term Registration Corrections: 2,000+
• Required Advising for Major Changes: 7,000+
RESULTS: KEEPING STUDENTS ON PATH
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STUDENT SUCCESS
Why Don’t We Do It?
% First-Time, Full-Time Students Enrolled in
15+ Credit Hours (1st semester)
27% 27%
40%
66%
0%
10%
20%
30%
40%
50%
60%
70%
2011 2012 2013 2014
$1.6 M
$2.7 M
$3.2 M$3.4 M $3.4 M
2015 2016 2017 2018 2019
Revenue Gains vs. Baseline
Estimated Impact for
Purdue University - Calumet
Projected Enrollment Revenue Opportunity
Retention Improvement
0-29 credits 4.7% total over 1 year
30-59 credits 0% total over 1 year
60-89 credits 0% total over 1 year
90-119 credits 0% total over 1 year
120+ credits 0% total over 1 year
Net Revenue
Per Student: $10,565
(net tuition and fees plus state
appropriations)
Model Inputs:
Total
Enrollment: 8,639
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Working with states to significantly increase the number of
Americans with quality career certificates or college
degrees and to close attainment gaps for traditionally
underrepresented populations.
www.completecollege.org
/ CompleteCollege
/ CompleteCollege