proposal for ye olde sandwich shoppe, inc. insight performance consulting your partner in...

Proposal forProposal for

Ye Olde Sandwich Shoppe, Inc.Ye Olde Sandwich Shoppe, Inc.

Insight Performance ConsultingInsight Performance Consulting Your Partner in Performance ImprovementYour Partner in Performance Improvement

March 27, 2009

Insight Performance ConsultingInsight Performance Consulting

Insight Performance Consulting

Your Partner in Performance ImprovementYour Partner in Performance Improvement

Locally-based in Bay CityYour advantage: We provide more face time at a lower cost

Previous success stories include Panera Bread, Einstein Bagels, Atlanta Bread Company, and Hungry Howie’s PizzaYour advantage: We understand the challenges of your business

We specialize in creating performance interventionsand custom training solutions for businesses like YOSS


This Presentation

IPC’s recommended solutions Proposed implementation of deliverables Detailed 7-week timeline Projected costs for both personnel and materials

This brief presentation provides an overview of:


Executive Summary

IPC’s Proposed Solutions, Timetable, and Costs IPC’s Proposed Solutions, Timetable, and Costs

Rapidly analyze factors related to the work environment layout, procedures, and target audience

Create and produce a training module for sandwich makers Instructor and participant guides Train-the-trainer sessions for managers On-site coaching and support during initial training for sandwich makers

Create, produce, and install 5 full-color job aids

Timetable and cost: Project begins April 1 and concludes May 20 Total cost for deliverables is $6380


Current Problems at New Locations

Increased Costs, Turnover, and Customer ComplaintsIncreased Costs, Turnover, and Customer Complaints

Food costs 15% above forecast Overtime is 5% above forecast Cost for materials is up 7% Complaints to customer 800-line double

the other stores in the franchise


Proposed Solutions

Focus: Improve the Performance of Sandwich Makers Focus: Improve the Performance of Sandwich Makers

1. Rapidly analyze work environment layout, procedures, and target audience

2. Create and conduct 30-minute “Train the Trainer” coursefor managers Instructor and participant guides On-site coaching and support during initial training for sandwich

makers

3. Create job aids for performance support


1. Analysis of Work Environment

Goal: Gather information for use in designing effective training and job aids Analyze current training provided to sandwich makers Observe the day-to-day activities of the target audience:

sandwich makers Gather informal feedback from sandwich makers about factors that

impede success

Goal: Determine best size and placement for the job aids Analyze layout of sandwich maker stations and supply stations

Goal: Determine source of discrepancies between the workflows and procedural steps documented on the YOSS website

Rapid and insightful analysis of factors that help focus our solution designs:


2. Training Module

Goal: Provide training targeted to improving the performance of sandwich makers

Goal: Enable managers to provide instruction A 30-minute training module for sandwich makers Train-the-trainer instruction, enabling managers to instruct

current and future sandwich makers Participant and leader guides, which will be used during the

instruction Goal: Ensure that managers and learners are successful, from the

very first training session On-site coaching and support during initial training for sandwich

makers


3. Job Aids for YOSS Sandwich Makers

Goal: Provide performance support for Sandwich Makers Five full-color, laminated job aids per store Sized to best fit the work environment Designed to detail the proper way to prepare

YOSS sandwich orders


Project Timetable

7 Weeks to Success7 Weeks to Success

Project DeliverablesEstimated

DateProject Week

Job/Task analysis of sandwich maker role April 8 1

Analysis of sandwich makers’ work areas April 8 1

Performance, Environment, and Training Needs Analysis April 15 2

Analysis Findings and Recommendations Report April 22 3

Draft “mockup” of job aid poster April 29 4

Final job aid poster, for approval May 6 5

Training materials for using the job aid poster, for approval May 13 6

Implement job aid poster May 20 7

Implement training materials May 20 7


Projected Costs

SummarySummary

Category Anticipated Cost

Personnel $ 4,200

Production $ 1,600

Total $ 5,800

Contingencies (10%) $ 580

Grand Total $ 6,380


Projected Costs

Personnel CostsPersonnel Costs

Description Anticipated Cost

2 Instructional Designers @ $100/day for 25 days net

$ 2,500

1 Project Manager @ $100/day for 11 days

$ 1,100

1 Graphic Designer @ $100/day for 6 days

$ 600

Total Cost $ 4,200


Projected Costs

Production CostsProduction Costs

Description Anticipated Cost

Training Manual Creation $ 750

Job Aid Creation $ 300

Training Manual Production $ 150

Job Aid Production $ 250

Office/General Supplies $ 150

Proposed Total Cost $ 1,600


Your IPC Team

Partners for Long-Lasting Performance Improvements Partners for Long-Lasting Performance Improvements

Jason NeifieldProject Manager & Principal

12 years experience,specializing in

service industry projects

Jason NeifieldProject Manager & Principal

12 years experience,specializing in

service industry projects

Jami McLaughlinInstructional Designer & Principal20 years experience,

produced 23 instructional products for restaurants

Jami McLaughlinInstructional Designer & Principal20 years experience,

produced 23 instructional products for restaurants

Kendall St. HilaireInstructional Designer

& Principal9 years of experience, published researcher in Adult Education

Kendall St. HilaireInstructional Designer

& Principal9 years of experience, published researcher in Adult Education

Suzanna FisherGraphic Designer

12 years of experience,freelancer with Fortune 1000

credentials

Suzanna FisherGraphic Designer

12 years of experience,freelancer with Fortune 1000

credentials


Working Together for Your Success

Our goal is to improve the performance of YOSS sandwich makers, with success demonstrated in financial improvement customer satisfaction employee satisfaction

We welcome your questions and feedback!

IPC stands ready to help achieve YOSS success

proposal for ye olde sandwich shoppe, inc. insight performance consulting your partner in...

Documents

performance support

performance improvement

sandwich makers train

performance interventions

sandwich makers instructor

current training

training module goal

yoss slide