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ABSTRACT

The main objective of the study is to examine the relationship between Technology

Acceptance Model (TAM) and Employees’ ob !erformance at "nstitut #atihan !erindustrian

$ota %amarahan ("#!$%)& %arawa' Technology Acceptance Model in this study consist two

elements such as& !erceived sefulness and !erceived Ease of se Technology Acceptance

Model has been developed by previous researchers& *avis (+,-,) which consists of !erceived

sefulness& !erceived Ease of se& and !erceived "ntended of se in the study To measure

the level of employees’ job performance& are divided into two which are tas' performance

and contextual performance form the researches using .orman and Motowildo’s Theory

(+,,/) The total population on this study is 01 and that will distributed to supported staff

and the sample si2e will be 345 "n this study& no sampling techni6ue is applied because

everyone in the population used as the sample 7census8 This is because the researcher wants

to ta'e whole population to be the respondents for this study Therefore& the data will be

analyse using %!%% version 411 and hypothesis will be tested in this study

$eywords9 Technology acceptance model (TAM)& perceived of usefulness& perceived of

ease of use& job performance& contextual performance


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ACKNOWLEDGEMENT

:irstly& we are very grateful to Allah %;T for giving us the strength and commitment

to complete this research %pecial than's to our valued supervisor& Miss


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TABLE OF CONTENTS

ABSTRACT i

ACKNOWLEDGEMENT ii

TABLE OF CONTENT iii

LIST OF TABLES iv

LIST OF FIGURE v

CHAPTER 1

INTRODUCTION....................................................................................................................7

.ac'ground of %tudy?

%tatement of the problem-

@esearch >bjective+1

@esearch uestion+1

%ignificance of %tudy++

#imitations of the %tudy+4

*efinition of Terms+4

CHAPTER 2

LITERATURE REVIEW......................................................................................................15

Bomputer+3

Technology+0

;ebC.ased+?

!erceived sefulness+?

!erceived Ease of use+-

!erceived sefulness+,

ob !erformance+,

Tas' !erformance41

Bontextual !erformance41

Boncept :ramewor'44

=ypotheses4D


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CHAPTER 3

METHODOLOGY.................................................................................................................25

@esearch *esign43

%ampling :rame40

!opulation40

%ampling Techni6ue4?

%ampling %i2e4?

nit of Analysis4-

*ata Bollection !rocedures4-

alidity of "nstrument4,

@eliability of "nstrument4,

!lan of *ata Analysis/1

REFERENCES/+

LIST OF FIGURE


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:igure 44 Technology Acceptance Model9 *avis (+,-,)+,

:igure 4/ ob !erformance9 .orman F Motowidlo (+,,?)4+

:igure 4D The Technology Acceptance Model (TAM) from :red * *avis (+,-,) and ob

!erformance theory’s from ;alter B .orman (+,,?)4/


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LIST OF TABLES

Table /4


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CHAPTER 1

INTRODUCTION

This chapter provides the introduction to this study with the following sections9

bac'ground of the study& statement of problem& research objectives& and the research

6uestions This chapter will also discuss the significance and limitations of this study as well

as the definition of the terms use

Bac!"#$%& #' S($&)

Along with the development of the advanced technology productivity& organi2ations

in Malaysia especially in government offices have been experienced with the technology such

as webCbased operation& computer and software that can increased employee’s performance

during wor'ing time because technology were essential to help the organi2ations to improve

the productivity (


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adaptability to the technology According to *asgupta& %ahay F Gupta (411,) technology

can play a significant role in a government’s improvement and development also too much

technology influence even stifle improvement by regulating the current wor'flows and

developments "t is significant for organi2ations to use technology for improvingan

employee’s potential in order to develop desired s'ills& 'nowledge and abilities

ob performance cannot be overloo'ed by the organi2ation because it represents the

reputation or image of output that produced by employees "t’s involving all aspects which

directly or indirectly affects and related to the wor' of the employees According to $inic'i

F $reitner (411?) employee job performance is developed from happy and satisfaction and

the organi2ation discover it easy to encourage high performers to accomplish organi2ation

objectives "n relation to the above& %eyed F Meysam (41+4)& stated job performance of

employees is a vital issue for some organi2ation and states to whether a wor'er does his job

well or not ob performance contains of behaviors that wor'ers do in their jobs that are

related to the goals of the organi2ation

"n these situations happen& nowadays most of the government office is due to lac' of

the awareness of using of the technology "t is believed that the impact of technology

awareness is very importance or essential& especially in increasing the employee’s

performance Therefore& this study is attended to investigate the relationship of usersH

technology& which consist of perceive of usefulness& and perceivedease of use thatHs been

adapted from Technology Acceptance Model (*avis& +,-,) toward the employee is wor'

performance which contains a tas' performance and contextual performance (.orman F

Motowildo& +,,/) :urthermore& the study will address the highest element of technology

users among the employees that significantly affect the job performance


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with the new technology As an employee’s it will be less productivity where they are not

supplied with efficient and effective with office e6uipment


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R*0*a"c, O*c(*

"n order to conduct this research& several objectives have been identified These

research objectives are as follows9

+ To determine the elements in Technology Acceptance Model that influence towards

supporting staff at "nstitut #atihan !erindustrian $ota %amarahan& %arawa'

4 To investigate the relationship between Technology Acceptance Model toward ob

!erformance among supporting staff at "nstitut #atihan !erindustrian $ota %amarahan&

%awara'

R*0*a"c, 4$*0(#%0

"n order to find the answer to the problem& the following 6uestions will be used9

+ "s the usefulness in Technology Acceptance Model influence job performance towards

supporting staff at "nstitut #atihan !erindustrian $ota %amarahan& %arawa'I

4 "s the ease of use in Technology Acceptance Model influence job performance towards

supporting staff at "nstitut #atihan !erindustrian $ota %amarahan& %arawa'I

/ ;hat is the relationship between Technology Acceptance Model toward job performance

among supporting staff at "nstitut #atihan !erindustrian $ota %amarahan& %arawa'I


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H)-#(,*0*0

There are several hypotheses formulated for this study9

=a+9 There is a significant relationship between usefulness and ob tas' performance

=o+9 There is no relationship between usefulness and ob tas' performance

=a49 There is a significant relationship between usefulness and job contextual

performance

=o49 There is no relationship between usefulness and job contextual performance

=a/9 There is a significant relationship between ease of use and job tas' performance

=o/9 There is no relationship between ease of use and job tas' performance

=aD9 There is a significant relationship between ease of use and job contextual

performance

=oD9 There is no relationship between ease of use and job contextual


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S!%'ca%c* #' S($&)


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L+(a(#%0 #' (,* S($&)

The studies are subjected of the following limitations9

+ The study is only limited to in the "nstitut #atihan !erindustrain $ota %amarahan&

%arawa' as target respondent

4 The study is limited to the model of Technology Acceptance Model (TAM) and

towards selected technology use by selected supporting staff in "nstitut #atihan

!erindustrian $ota %amarahan

/ The study is only limited to the perceived of use and perceived of usefulness from the

Technology Acceptance Model (TAM)

D*'%(#% #' T*"+0

This section was explains about the definition of term for independent variable and

dependent variable These definitions are necessary to establish a common understanding

throughout the study9

# P*"'#"+a%c*

According to .orman F Motowidlo (+,,/) job performance has two dimensions which are

tas' performance and contextual performance .orman F Motowidlo (+,,/) that the

contextual s'ills are composed of items measuring leadership& teamwor'& and positive

behavior& consistent with the interpersonal facilitations dimensions of contextual performance

while the tas' performance scale included technical 'nowledge and problem solving items


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Ta0 P*"'#"+a%c*

Tas' performance refers to the core technical part of the job the domain li'ely to emerge from

a tas'Crelated job analysis (.orman F Motowildo& +,,/)

C#%(*6($a/ P*"'#"+a%c*

Bontextual performance supports the organi2ational& social and psychological environment in

which the technical core must function& which includes activities such as volunteering to

carry out tas' activities& even if not part of the job& persisting in extra effort when necessary

to complete own wor' helping and cooperating with the other& following organi2ational rules

and procedures an endorsing and supporting organi2ational procedures (.orman F

Motowildo& +,,/)

T*c,%#/#!)

Technology defines the practice and 'nowledge of implementing& techni6ues& s'ills and

thoughts Technologies have developed the process of procedures in the 4+st century business

community The technology is that part which can be used for the effective use of resources

(:armanl& Awais& %yed& F Muhammad& 41+/)

S$--#"(%! S(a''

%upporting %taff are more li'ely can contribute to the success of the company when they

bring along or the external business experience into the company to ma'e sure the objectives

of the organi2ation achieved (Blar'e& +,,-)


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S#'(a"*

%oftware is built to complete the general determination purpose of human computing devices

software also& included in the abstract program statement that describe computations to be

run by a computer (Bouncill F =eineman& 411,)

T*c,%#/#!ca/ A&a%c*+*%(

A technological advance is combining& by means of new improvement& a characteristic or

competence& not before existing or obtainable in standard practice& into new or existing

procedure or product that improves a product’s performance "nnovation& uni6ueness& or

innovation alone does not agree a technological advance (@yan& 41+1)

T*c,%#/#!) Acc*-(a%c* M#&*/

The Technology Acceptance Model (TAM) is one of the important models useful in research

related to the acceptance of "nformation Technology use and implementation whether it was

software or hardware TAM was originally presented by *avis in +,-, (*avis& +,-,)

P*"c**& #' U0*'$/%*00

A study by Tan F Teo (4111) point out that where perceived usefulness is an important factor

in determining the adjustment of innovation A personHs willingness to run the affairs of the

particular system also considered as sefulness !erception by .hattacherjee (4114)

P*"c**& Ea0* #' U0*

!erceived ease of use& which refers to degree where a person believe that use one particular

system will be unavailable effort This is a specific perception and anchored to specific belief

that consumer holds about such system affect accept use (;ixom F Todd& 4113)


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CHAPTER 2

LITERATURE REVIEW

This chapter discussed type of technology which is computer& technology and ;ebC

based "t also discussed about the Technology Acceptance Model (TAM) by *avis +,-, such

as !erceived sefulness and !erceived Ease of se "t also includes review on job

performance which includes tas' performance and contextual performance

C#+-$(*"

Bomputer technology got width and functional usage wide in organisational That

rapid growth and spreading at the ordinary use there is attributed to descending cost and

increase computer power and low cost software programme availability According to K

@achid (+,,D)& this phenomenon had contributed to spread and larger organisation functions

differentiation occurring at a computer domain important expansion applications

*evelopment in computer technology also created new capacity in improve flexibility in the

warrant diversity process& wor' flexibility and product 6uality improved

Bomputer has found their application in the field of economic and business& helping

to facilitate and accelerate process to a significant degree Manager is among the first to

recogni2e the vast the possibilities and advantages offered by computer The reali2ation of

effective and efficient different management activities at present is conceivable without the

use of computers According to Gordana (41++)& he spea' out that ease of use and the

potential of networ'ed personal computers enable more people to access computer

technology

"n order to compete in such an environment& managers need to be smart computer

users "n particular& by controlling for status and experience& it appears that subCgroups of


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managers (with longer and shorter tenure) as opposed to subCgroups of nonCmanagers (with

shorter and longer tenure) tend to react somewhat differently to extensive computer usage in

diverse functions ($amal&4110) "n the wor'place& employees are dependent on "T

applications to accomplish routine tas's Among the common "T applications utili2ed to meet

employee demands for various outputs include word processing& eCmail& internet& databases&

spread sheets and power point presentations %uch applications are favoured for various

interactions with colleagues and customers (Maimunah& @oshidi F @oslani& 41+4)

T*c,%#/#!)

Technologies are invented technology is made to simplify the way we do things ;e

use technology in our daily lives to accomplish various tas's Technology& by reducing the

barriers of geographic distance separating them from their subcontractors and ma'e it easier

for them& indeed& communication& coordination and transfer of 'nowledge (#eGoff F

#ethiais& 411?) "nformation technology ("T) increasingly affect about all aspect of the wor'

"T has been considered as one of the mainly 'ey technological advances in current history

(:ran2& @obey& F $oeblit2& +,-0)

Government through Management !lanning nit (A.#E) and the Malaysian

Administrative Modernisation launched the Malaysian !ublic %ector "nformation and

Bommunications Technology %trategic !lan in August 411/ (BA


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only develop productivity or improve performance when shared successfully with other

sources of human resources or when technology is capable& productive and ethical use

W*8Ba0*&

The explosion of webCbased technologies in recent years has been reinventing the way

government delivers services and connects with potential benefit program applicants and

participants "ncreasingly& public and private organi2ations are using the "nternet rather than

traditional paper application methods to bring people into public assistance programs

;ebCbased applications provide crossCplatform universal access to web resources for

the massive user population The users typically employ different hardware e6uipment’s&

networ' connections& operating systems& middleware and web server support& and web

browsers Although some computational capability has evolved in newer applications&

document and information search and retrieval still remain the dominant usage for most web

users eff& #i& Khao #i F Gunes $oru (411/)

A website that supports multiple functions N one that is utili2ed as a platform for

communications within the organi2ation as well as between the organi2ation and its external

sta'eholders& and that also serves as a platform for operating internetCbased applications N can

be useful to virtually any business A website may also function to facilitate communications&

both among the personnel within a company and between the company’s personnel and its

external sta'eholders (Adham F Ahmad& 4113)

P*"c**& U0*'$/%*00

:rom a sociological opinion& technology is used by an individual to stay connected to

the world& the user’s in information systems research were approach toward using and the

usage of a technology are discussed in the technology acceptance model (TAM) (*avis&


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+,-,J *avis& .ago22 F;arshaw& +,-,)"n TAM& perceived usefulness refers that by using the

technology in the wor'place will improve and more efficient of his or her wor' performance

(*ewett F ones& 411+) The Technology Acceptance Model (TAM)& planned by *avis

(+,-,)& is one of the most authori2ed and used models in the "T field& and more framewor's

have been presented !erceived usefulness also means that which a person thin's that with a

system will boost their performance

P*"c**& Ea0* #' $0*

The adoption of moderni2ations is an important issue in the information technology

field "n the information age& many people need to use computer information systems to

achieve various wor's efficiently and effectively !erceived usefulness and perceived ease of

use are the mediators associated closely with Technology Acceptance Model (TAM) and they

are also the lin'age to connect with technology ;hile perceived ease of use refers to how

naturally he or she perceives using the technology will be "t imagined influencing perceived

usefulness and attitude towards using the technology !erceived usefulness and perceived

ease of use are considered diverse factors influencing the user’s attitude towards using the

technology


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!erceived ease of use is the level to which a person considers that using the system

will be moderately free of effort (!rem'umar F .hattacherjee& 411-) Ease of use and

perceived usefulness is very important and it also believes the wor'er’s professional

resources %omeone who considers himself useful in the use of a computer perhaps notices

the use of technology easier than a person who considers himself incapable to use technology

The acceptance by a company of new technology instruments definitely can develop their

competitiveness and also can ma'e wor' easier and less recurring& thus producing major

benefits for employees

Figure 2.1 Technology Acceptance Model: Davis (1989)

# P*"'#"+a%c*

ob performance is a 6uality of product that produced by wor'ers According to

.erghe (41++) job performance refer to the tas' or wor' that participate by wor'ers in which

are related to their wor' field ;or'ers are significant main to indicate either success or

failure of an organi2ation ob performance is contain of the observable behaviour that

T*c,%#/#!) Acc*-(a%c*

M#&*/ 9TAM:

P e r c e i v e d e a s e o f u s e P e r c e i v e d U s e f u l n e s s


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performed by wor'ers in their job and significant to the organi2ational objective (Boo'&

411-) .ased on .orman F Motowildo (+,,/) there are contain of two elements in job

performance which are tas' and contextual performance

Ta0 P*"'#"+a%c*

Tas' performance is state to the usefulness of job responsibilities perform in activities

that impact to the organi2ation’s technical core either direct or indirectly (.orman F

Motowildo& +,,/) According to awahar F Barr (411?)& tas' can be distinguish one job

form another and it affect to tas' performance that represent from jobs important duties

Tas' performance includes behaviors that contribute to the main transformation and

maintenance activities in an organi2ation& such as ma'ing products& selling products& getting

inventory& managing subordinates& or delivering services adapted by (.efort F =attrup&

411/)

C#%(*6($a/ P*"'#"+a%c*

Bontextual performance contains the activities focused to retain the interpersonal and

psychological environment need to allow the technical core to operate (!oropot& 41+4)

According to %onnentag F :rese& (411+) contextual performance is not only focusing on

behaviours such as assisting and collaborating with others but also recommend an ideas to

improve wor' techni6ue "t’s necessary for employees in organi2ations ma'e a relationship

between coCwor'ers and superior because it will ma'e a person’s more appropriate with each

other’s and the performance will increases

Bontextual performance refers to behaviours that contribute to the culture and

environment of the organi2ation& in other words& the context within which transformation and

maintenance activities are carried out olunteering for extra wor'& continuing with interest


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of tas's& helping and collaborating with others& following rules and procedures& and

supporting or defending the organi2ation are all examples of contextual performance

behaviours (.efort F =attrup& 411/)

Figure 2.2 o! "er#or$ance: %or$an & Moto'idlo (199)

T a s k P e r f o r m a n c e

#

P*"'#"+a%c*

C o n t e x t u a l P e r f o r m a n c e


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B>@$

"nterdependent ariable (")

*ependent ariable (*)

Figure 2.The Technology Acceptance Model (TAM)

#ro$ Davis (1989) and o! "er#or$ance theory*s

#ro$ %or$an (199).

C#%c*-( F"a+*#"

This concept framewor' includes the

variables and the measurement of the technology

acceptance model on job performance in "nstitut

!erindustrian $ota %amarahan& %arawa'

The framewor' is adopted from *avis (+,-,) technology acceptance model which

usefulness and ease of use as the independent variables (") and job performance (.orman F

Motowidlo& +,,/) that consists of tas' performance and contextual performance as the

dependent variable (*)

Technology Acceptance Model by *avis suggests that ease of use and usefulness

needs to be aligned in order for people to understand and learning the significant of

technology A major of acceptance of technology may begin in any of the two components

The magnitude of this change will be such that two components will adjust to the change& and

may also incur as a result This study adopted by Technology Acceptance Model in order to

TECHNOLOGY

ACCEPTANCE MODEL

OB PERFORMANCE

sefulness

Ease of se

Tas' !erformance

Bontextual

!erformance


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investigate the influence of technology factor on the employee’s job performance

The dependent variables was use to examine the outcome of the research development

or an experiment "n this study& the dependent variable is job performance The important of

job performance as dependent variables is to identify whether technology has been

acceptance by employees can increase or decrease the level of job performance This job

performance is the level of productivity of an individual employee& relative to his or her peers

on several job related behaviour According to "smail et al& (411,)& job performance very

important to be seen as individual employee accomplishing their respective wor' goals&

meeting their expectations& achieving job targets and accomplishing a benchmar' set by their

organi2ations


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H)-#(,*0*0

There are several hypotheses formulated for this study9

=a+9 There is a significant relationship between usefulness and ob tas' performance

=o+9 There is no relationship between usefulness and ob tas' performance

=a49 There is a significant relationship between usefulness and job contextual

performance

=o49 There is no relationship between usefulness and job contextual performance

=a/9 There is a significant relationship between ease of use and job tas' performance

=o/9 There is no relationship between ease of use and job tas' performance

=aD9 There is a significant relationship between ease of use and job contextual

performance

=oD9 There is no relationship between ease of use and job contextual


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CHAPTER 3

METHODOLOGY

This chapter will provide information about the methods in getting the data and how

the research is to be carried out This chapter consists of research design& sampling frame&

population& sampling techni6ue& sample si2e& unit of analysis& data collection procedures&

survey instrument& validity of instrument& reliability of instrument& plan for data analysis and

pilot study analysis

R*0*a"c, D*0!%

This research will use nonCexperimental research& specify correlation research to

examine the connection between variable and measure of the strength of the connection

@efer to (Breswell& 411-)A correlational research design is suitable to researchers who are

attracted in defining what the relationship between two variables that connected between each

other’s& but& correlational research does not show a relationship rather& it directs an

association between two or more variables8 The correlation coefficient was use to estimate

the reliability of the test

According to (Breswell& 411-) correlation coefficient is valuable as it can define and

measures the degree and strength of a relationship between two variables The correction

coefficient was use to estimate the reliability of the study =ence& this study attempts to

examine the connection between Technology Acceptance Model (TAM) and job performance

among supporting staff at "nstitut #atihan !erindustrian $ota %amarahan& %arawa'


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Sa+-/%! F"a+*

%ampling frame is the list of available population in which the researcher will

represent the sample "n this research& the researcher will refer to employees at "nstitut

#atihan !erindustrian in $ota %amarahan& among supporting staff to get the information

about the personnel in the selected organi2ations The information collected is relevant to

supporting staff which is the respondents in this stud =ence& the sample for this study is the

supporting staff

D*-a"(+*%( T#(a/ N$+*" #' S$--#"(%!

S(a''

.ahagian !embangunan F !enyelenggaraanO!engurusan

Aset (.!!A)

/

.ahagian $awalan F $ualiti #atihan (.$$#) /

.ahagian !engurusan #atihan !elajarO$aunseling

(.!!#)

4

!er'hidmatan %o'ongan $omuniti F !e'erja (BE%%) D

!usat %umber F Multimedia 4

!entadbiran F $ewangan +-

abatan urute'ni' /

abatan Me'atroni' D

abatan B


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P#-$/a(#%

According to (%e'aran& 4110) population is defined as the target peoples& events or

things of interest that a researcher want to investigate Therefore& the population of this study

is the supporting staffs who are wor' at "nstitut #atihan !erindustrian $ota %amarahan A

population on the other hand& is the bigger target group of the study to which the result of the

research are applicable (Abdul =alim& +,,0) The number of population of this study is 01

Sa+-/%! T*c,%=$*

According to %e'aran (411/) the population can be defined as the entire group of

people& event or thing of interest which are the researcher wishes to investigate %amples

should be small enough to provide a convenient amount of data and it must accurately

represent th population if ant valid inference are to be drawn from the sample results

(%e'aran& 4110)

"n this study& no sampling techni6ue is applied because everyone in the population

used as the sample 7census8 This is because the researcher wants to ta'e whole population

to be the respondents for this study This is to avoid sampling bias& nonCindependent or

une6ual chances of selecting a sample

Sa+-/%! S>*

According to %e'aran (4110)& the appropriate sample si2e should be more than /1 or

less than 311 The statement is further supported by %al'ind (411?) that the larger the sample

si2e& the smaller the sampling errors will be as larger samples approach the si2e of the

population& thus will represent the population better Therefore& 01 respondents from 01

employees are selected to complete this research which represents +115 of the population


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U%( #' A%a/)00

The unit of analysis refers to the level of aggregation of the data collected during

subse6uent data analysis stage (%e'aran&4110) The unit of analysis of this study is 01 all

supporting staff of "nstitut #atihan !erindustrian $ota %amarahan& %arawa'

Da(a C#//*c(#% P"#c*&$"*0

The data that will be collected by the researcher is based on 6uestionnaire A cover

letter will attach to each set of 6uestionnaire The purpose of the cover letter is to explain the

objective of the study The 6uestionnaire will be distributed in 4/ March 41+3by hand to the

respondents

.efore distribute the 6uestionnaire the researchers need to get approval from =ead

:aculty of .usiness Management Afterward& the researcher will meet up the =uman

@esources manager at "nstitut #atihan !erindustrian $ota %amarahan and will give an

explanation about the content of the 6uestionnaire Then& the 6uestionnaire will be

distributed to the staff of the organi2ations and the respondents will be given two wee' time

to complete the 6uestionnaires

DURATION ACTIVITIES

? Ma"c, 2


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The instrument of this study is a set of existing 6uestionnaires The 6uestionnaires

will consist of li'ert scales and closed ended 6uestions which are consist of six parts The

parts are9

ITEM VARIABLE

%ection A

D*+#!"a-,c

a Gender

b Age

c Maritul status

d #evel of education

e ;or'ing experience

%ection .

T*c,%#/#!) Acc*-(a%c* M#&*/

9TAM:

a !erceived of sefulness

b !erceived Ease of se

%ection B

# P*"'#"+a%c*

a Tas' !erformance

b Bontextual !erformance

Va/&() #' I%0("$+*%(

The validity of the instrument is the vital thing to ma'e sure the validity of

6uestionnaire is relevant and related The researcher used Technological Acceptance Model

(TAM) by *avis (+,-,) and ob !erformance by .orman F Motowidlo (+,,/)

:urthermore& the researcher used content validity method troughs the feedbac' form the


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experts from lecturer of iTM $ampus %amarahan 4 which is Mr Mohammad Kamri Abd

@ahim& lecturer from :aculty Bomputer %cience and Mathematics and Mrs %aira oe for

content validity is the most direct type of validity

According to (%al'ind& 41+D) is show the level to which a test represent the universe

of items from which it is drawn& and it is particularly useful when evaluating the effectiveness

of achievement test or test that sample a specific area of information

R*/a/() #' I%0("$+*%(

The reliability or the measures will be conducted using Bronbach’s alpha test

According to %e'aran (411/)& BronbachPs alpha is a reliability coefficient that indicates who

well the item in a set are positively correlated to one another .esides& he added that

Bronbach’s alpha test is divided in terms of average intercorrelations among the items of

measuring the concept.

%e'aran (411/) stated that the closer Bronbach’s alpha is to +& the higher the internal

consistency reliability!ilot test will be conducted before the actual distribution to ensure the

reliability of the data Then& /1 sample of 6uestionnaire will be distributed randomly in any

population that have same characteristic of the unit of analysis

P/a% #' Da(a A%a/)00

To analy2e the data& the researchers have chosen statistical pac'age software system

(%!%%) version 411 to fill up the data that has been collected from the 6uestionnaires This

statistical pac'age offers a diversification of application of data is administering and

reporting& statistical analysis and graphics


33/36

RESEARCH

OBECTIVE

CONCPETS@

CONSTRUCT

MEASUREMENT SCALE STATISTICALS

To determine the

elements in

Technology

Acceptance Model

that influence

towards supporting

staff at "nstitut

#atihan

!erindustrian $ota

%amarahan&

%arawa'

Element in

Technology

Acceptance

Model

• sefulness

• Ease of se

@+9 "s the usefulness

in Technology

Acceptance Model

influence job

performance towards

supporting staff at

"nstitut #atihan

!erindustrian $ota

%amarahan& %arawa'I

@49 "s the ease of usein Technology

Acceptance Model

influence job

performance towards

supporting staff at

"nstitut #atihan

!erindustrian $ota

%amarahan& %arawa'I

"nterval

"nterval

Multiple

@egression

Mean

%tandard

*eviation

Multiple@egression

Mean

%tandard

*eviation

To investigate the

relationship between

Technology

Acceptance Model

toward ob

!erformance among

supporting staff at

"nstitut #atihan

!erindustrian $ota

%amarahan&

%awara'

Technology

Acceptance

Model and ob

!erformance

include of tas'

and contextual

performance

@/9 ;hat is the

relationship between

Technology Acceptance

Model toward job

performance among

supporting staff at

"nstitut #atihan

!erindustrian $ota

%amarahan& %arawa'I

"nterval !earson

Borrelation

PILOT STUDY ANALYSIS


34/36

Bronbach Alpha %cores for the @elationship between Technology Acceptance Model (TAM)

and ob !erformance toward supporting staff at "nstitut #atihan !erindustrian $ota

%amarahan

Sca/* N# #' Sca/* I(*+0 R*/a/() C#*''c*%( 9C"#%ac,0

A/-,a P/#( T*0( 9%5:

Perceived

Usefulness

10 0.930

Perceived Ease of

use

10 0.890

Task Performance 5 0.789Contextual

Performance

5 0.8


35/36

REFERENCES

Abu .a'ar& A . (4113) "T competencies in academic libraries9 the Malaysian experience

40?C4??

Adham& $& F Ahmad& M (4113) Adoption of ;eb site and eCcommerce technology among

Malaysian public companies -ndustrial Manage$ent & Data ,yste$ol 134& ++?4C

++-?

.efort&


36/36

$hayati& % (41+/) !erceived sefulness and se of "nformation Technology9 the

Moderating "nfluences of the *ependence of a %ubcontractor towards =is Bontractor

/no'ledge Manage$ent 7cono$ics and -n#or$ation Technology& +C4-

$rejcie& @ & F Morgan& * ; (+,?1) *etermining sample si2e for research activities

7ducational and "sychological Measure$ent& /1& pp 01?C0+1

#in& !CB& F Bhou& LC= (411,) !erceived usefulness& ease of use& and usage of citation

database /+CD4

#ucas& B =& F %pitler& (+,,,) Technology se and !erformance9 A :eild %tudy of .ro'er

;or'stations 4,+C/+1

Masrom& M (411?) Technology Acceptance Model and EClearning +C+1

proposal research baru (autosaved)

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