public and stakeholder west leicestershire ppg network thursday 16 april 2016

Public and Stakeholder

West Leicestershire PPG NetworkThursday 16 April 2016


WELCOME, UPDATES AND QUESTIONS AND ANSWERS

Cathrina Tierney-ReedHead of Project Delivery, West Leicestershire CCG


Actions from last meeting

Dates of PPG Network meetings To be held at the NSPCC commencing at 1.00pm

•18th June 2015•2nd September 2015•4th November 2015•11th February 2016


Actions from last meeting

• PPG Awareness week – on agenda• Communications to local community using

practice lists – need to look at practice-by-practice basis

• Communication with retired nurses – thoughts from last meeting passed to CCG Chief Nurse

• Share email address – limited amount of members consented, so request made again today


Updates

• Held 2 drop-in events in Ashby to promote existing and proposed health and social care services that will be available for patients in the community and in their own home.

• In February and March we commenced a roadshow in - the vision and story have been on view in the Hinckley and Bosworth community so far visiting 29 locations – ranging from BCT Health Bus, Hinckley and District Hospital, Hinckley and Bosworth Community Hospital, Dementia Café, libraries, PPG meetings and support groups


New Start, New You

• 6 stops on the bus– Thurmaston– Loughborough Market– Hinckley Market– Coalville– Ashby de la Zouch– Hinckley Garden Centre

• Approximately 250 health checks• Over 30 referrals for stop smoking • Advice on diabetes, alcohol

consumption, healthy living and more

ASDA, Thurmaston

Loughborough Market Hinckley Market

Morrisson Coalville

Woodlands Garden Centre, Hinckley Tesco, Ashby-de-la-Zouch


Coverage

• 3 radio interviews– Reached 202,000 listeners– Includes 40 minute lunchtime segment on

BBC promoting healthy living

• Articles in local press– Reached 386,000 readers

• Posters and flyers – Posters in all pharmacies and GPs in West

Leicestershire– Flyers distributed at GP practices,

pharmacies, events and key venues

• Social Media – Over 190,000 impressions on Twitter of

campaign related messages– Over 60 retweets of campaign messages


Feedback from patients

“It’s nice to have health checks coming to us rather than having to seek it out myself.”

“I thought I was perfectly healthy, but now you’ve told me about my BMI I know I need to change my lifestyle.”

“I’m really struggling with stopping smoking, thanks for the chat! I’ll go to the drop in centre you recommended – I didn’t even know it was there.”

“I’m going to make an appointment with my GP about my blood pressure now you’ve told me it’s high.”

“I’ve not been able to get an appointment with my GP for weeks – really good to be able to get a health check here.”

• Positive feedback for all aspects of the campaign with people praising the range of information and services available.

• People were not aware of all the services available to them in their local area, but once they were made aware they said they would definitely use them

• Stop smoking teams reported that, of 8 people in Loughborough referred on to a drop in service 7 attended

• The vast majority of people seen for health checks were obese and many were unaware of this.

• Concerns raised around the wider NHS services

– In general it is not the medical treatment but the access to it which causes most concern.


Working with Partners• Campaign ran in partnership with

West Leicestershire CCG, PPGs Public Health, HealthWatch, VAL and Leicestershire County Council

• Uptake of all services and checks on offer across the week from partners was good

• All groups felt that this should be something that should become regular event which they would be keen to support

Nurses from the Urgent Care Centre helping out with the Wheel of Misfortune

The team in front of the bus

Additional stalls at ASDA Thurmaston


Updates

• Care Quality Commission (CQC) will be inspecting a number of NHS GP practices in our area between April and July 2015. The GP practices we have chosen to inspect will be informed 2 weeks’ before the inspection date. To get involved see poster shared today

• Request for future agenda item: - sharing patient records between primary care and

acute/secondary care - supporting patients with long term conditions


A CURRENT OVERVIEW OF UNIVERSITY HOSPITALS OF LEICESTER NHS TRUSTMark Wightman, Director of Marketing and Communications, UHL and Andrew Furlong, Acting Medical Director, UHL


PPG NETWORK

Sue Venables, Communications, Engagement and Involvement Manager, West Leicestershire CCG


An opportunity to discuss the current structure of the PPG network and the work that it does to support patient groups at a practice level, and to consider whether any change is needed , in the

light of an ever changing health economy, to enhance the benefits of being part of the

network


Current Structure

PPG Network• Approximately 5 meeting per year

•Update of meeting approximately 5 times per year

• Individual email updates and communications

Individual PPGs Network x 48 across West Leicestershire CCG area


Network role

• Share knowledge and learning and cascade across PPGs

• Share best practice• Develop campaigns• Joint working• Networking• Increase patient voice


What has changed or is new and needs to be considered

• Challenge of involving the broader communities• Challenge of running PPG• Difficulty in some areas to engage fully with GP/practice staff• Getting your success and great work recognised• Introduction of Primary Medical Care Plan and development of

Locality Federations - a federated locality is where your local GP and their practice work with other practices in the area to increase the opportunity to develop a wider range of community services for patients, whilst making more effective use of resources, including staff and premises

• The CCGs new mechanism for having a conversation with patients, carers, front line staff to understand their experiences of using health services and what matters most


• More requests to take up your time – which is a precious asset• Better Care Together – ambitious and significant programme to

transform the health and social care system in Leicester, Leicestershire and Rutland

• Other reviews of services – e.g. Hinckley community services review

• Better Care Fund – integrating health and social care service and responding 24/7 to patients and service users

• Alliance Contract - providing services including outpatient appointments, outpatient treatment, day case surgery, radiology and community paediatric services across all our community hospitals.

What has changed or is new and needs to be considered


• What do you want from a PPG network?• What are the benefits of aligning our efforts

through a PPG network?• What, if anything, needs to change so that the

benefits can be realised and we can work together to deliver great services for people?

Shaping your discussion


West Leicestershire PPG NetworkThursday 16 April 2015


PPG AWARENESS WEEK1 – 6 JUNE 2015

Andy Kemp Interim Head of Communications and Engagement Leicestershire - Arden and Greater East Midlands Commissioning Support Unit


Suggested ways to best to use our 40 minutes:Stock take – where we are nowOur shared prioritiesOur outline offer to potential PPG membersSharing your experiences – PPGs in actionYour plans – table top exerciseNext steps – sharing your plans and activities


Stock take:How many of you took part last year?Who is planning to take part this year?How many of you have a plan already?Has anyone accessed the NAPP resource pack?How many intend to target potential members?Recruitment is all year round…….!


Suggested priorities for PPG Week:Raise the profile of local PPGs to attract new members Aim to target membership to reflect what matters most to people Promote the importance of patient experience as part of the recruitment programme


Our offer – what motivated you to join?Your opportunity to make your voice heardRepresent your community and/or issuesBe part of the “smoke alarm” for health and careBe there at the start of changes in provisionOpportunity to talk to patients, families and carers and listen to their views on what matters mostTake part in events and campaignsIt can be sociable too……!


PPGs in action -

sharing your experiences


PPG Week:1.What you plan to do and your plans for resourcing 2.Your lead point of contact


Next stepsSharing your plans


We know we’ve got it right when…..


Thank you Any questions?


SUMMARY AND CLOSE

Sue Venables, Communications, Engagement and Involvement Manager, West Leicestershire CCG

public and stakeholder west leicestershire ppg network thursday 16 april 2016

Documents

stakeholder actions

stakeholder updates

stakeholder feedback

stakeholder coverage

stakeholder welcome

ashbydelazouch slide

hinckley tesco

west leicestershire