public safety psap survey - · pdf filefrom 3-5 dispatchers towards 2. psap staffing by...

November 2014 - January 2015

421 PSAP Employees Surveyed

ANNUAL PUBLIC SAFETY PSAP SURVEY RESULTS

© 2015 Stratus Technologies. All rights reserved.

From November 2014 through the end of January of

2015, Stratus Technologies surveyed 421 PSAP

employees, primarily in North America. Respondents

were recruited through emails sent to subscribers of

leading public safety publications, notices on forums,

and previous year respondents.

The 20 question survey featured topics including call

volume, staffing, next-generation 9-1-1 migration, use of

virtualization technologies, system outages and more.

Data was collected without respondents having to

identify themselves or their PSAP organization.

The following pages outline the results of the survey, as

well as select comparisons to the 2013-14 survey.

Stratus PSAP Survey – January 2015

Role in PSAP operations

IT Staff / Management

17%

Communication Center Manager

39%

Call Taker3%

Dispatcher14%

Law Enforcement, Fire or EMS

Official / Staff12%

Other15%

About the Respondents

n = 421

The survey respondents represented

a number of roles within the PSAP.

39% identified themselves as Communication Center

Managers. This was down 9% over last year (48%) but

exactly the same as the prior year.

IT participation has increased 3% from 14% last year.

Currently 17% of the participants are in IT Staff or

Management positions.

Public Safety Survey Results

ABOUT THE PSAPs

November 2014 – January 2015

Town or Rural

County23%

City or County

52%

Multi-Area or

Regional16%

Metro Area5%

State4%

Geographic areaPSAP covers

PSAP Geography and Population

Under 20,00017%

20,001 - 40,00016%

40,001 - 80,00017%

80,001 - 200,00020%

Over 200,00029%

Population PSAP Serves

In terms of demographics, over half the respondents covered a city or county (52%).

Smaller PSAPs took almost another quarter of the pie with 23%. Larger PSAPs, those

presiding over multiple counties or a region (16%), metro areas (5%) and states (4%)

took up the last quarter as a group (25%), a 7% increase over last year.

Populations served was virtually split, with 51% serving less than 80,000 people and

49% serving over 80,001. This was only a slight change from last year, which was

split exactly in half.

n = 421

Number of 9-1-1 calls per year?Percentage of 9-1-1 calls that require

dispatch to a first responder?

Under 10,000(22%)

10,001 -25,000(16%)

25,001 -50,000(13%)

50,001 - 100,000(17%)

100,001 -200,000(12%)

Over 200,000(20%)

Under 20%(4%)

21% - 40%(14%)

41% - 60%(20%)

61% - 80%(27%) Over 80%

(35%)

PSAP Call Volume and Dispatched

n = 380

Looking at annual call volume, we see another virtual split with 49% receiving over 50,000 calls per year and with the

other 51% handling less than 50,000 calls.

Thirty-five percent of respondents said more than 80% of calls received required dispatch to a first responder.

While only four percent reported under 20% of 9-1-1 calls required an immediate response.

96%95%

87%

60%

40%

4% 5%

13%

40%

60%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Under20,000

20,001 -40,000

40,001 -80,000

80,001 -200,000

Over200,000

Combined function

70%

Separate functions

30%

Are 9-1-1 call intake and dispatch separate functions or combined?

Call Intake / Dispatch Function

n = 421

In terms of call intake and dispatch responsibilities, 70% of

PSAPs combine the two functions, a 2% decrease from last year.

For those serving under 80,000 nothing has changed. The big

change over last year came from those severing 80,000 – 200,000

with 12% more separating these functions.

Function by Population Served

n = 421

How many call takers and dispatchers are working on a typical peak shift?

This past year has seen an overall increase in peak staffing. The ranges gaining are highlighted in green and losing in orange.

PSAPs that serve populations less than 20,000 people typically have two dispatchers working at peak times, but those with 3-5 has increased 10%.

For PSAPs serving populations over 200,000 people, there was a shift towards over 26 dispatchers with 10% more in that range over last year.

Only PSAPs serving 20,001-40,000 bucked this trend with a 12% shift down, from 3-5 dispatchers towards 2.

PSAP Staffing by Population

1 2 3 to 5 6 to 10 11 to 25 26+

Under

20,000 31% 53% 16%

20,001 to

40,000 12% 64% 23% 2%

40,001 to

80,000 1% 27% 70% 1%

80,001 to

200,000 5% 52% 39% 4%

200,001+ 3% 15% 25% 32% 25%

Number of Dispatchers

Po

pu

lati

on

Serv

ed

n = 403

Next we look at how many dispatchers

are working on a typical peak shift by

annual call volume.

A new range of 100,001 to 200,000 was added.

Last year call volume topped at “Over 100,001”.

This improved our results, as we now have a

clearer picture of staffing in the PSAPs with

the largest call volumes.

Most of the shifts from the previous year were

in the 6-8% range. We used green highlights for

increases and orange for decreases. (e.g. under 10,000 saw a 5% decrease from 3 to 5,

towards 2 dispatchers on peak shifts.)

These shifts were not enough to modify the

dark red selections for each cross section.

PSAP Staffing by Yearly Calls

1 2 3 to 5 6 to 10 11 to 25 > 26

Under

10,000 28% 61% 11%

10,001

to

25,0008% 38% 49% 5%

25,001

to

50,000 4% 28% 57% 11%

50,001

to

100,00015% 49% 32% 3% 1%

100,001

to

200,0002% 34% 45% 17% 2%

Over

200,001 10% 15% 38% 37%


Yearl

y C

all

Vo

lum

e

n = 376

The chart to the right shows the percent of

dispatchers working a typical peak shift by

the type of community they serve.

One of the reasons we break out staffing

against multiple PSAP definitions is to see

which will give us a good model.

For the most part the results align with our

thinking, albeit with a wider staffing distribution.

We do not recommend using these numbers

alone. They should be used in combination

with the staffing charts by population served

and call volume for comparison to your PSAP.

PSAP Staffing by Geographic Area Served

1 2 3 to 5 6 to 10 11 to 25 > 26

Town or

Rural Cnty 16% 53% 28% 2% 1%

City or

County 6% 19% 37% 19% 12% 7%

Multi-Area

Regional 2% 16% 38% 27% 13% 6%

Metro 11% 11% 11% 28% 39%

State

Federal 15% 15% 31% 8% 8% 23%


Geo

gra

ph

ic A

rea

n = 405


IT INFRASTRUCTURE AND CAPABILITIES


46%

21%

12% 21%

What best describes the IT infrastructure that supports your PSAP?

Own data center and IT support

Own data center supported by another IT organization

Shares a data center with other first responder organization(s)

Data center hosted and managed at central location (such as city)

IT Infrastructure

n = 421

With regard to how a PSAP’s IT is structured, 46% of PSAPs host their own data center and provide their own IT support. While 21% have their own data center but outsource IT support to another organization. Another 21% have a data center hosted and managed at a central location. While only 12% share their data center with another PSAP organization.

When we looked at the breakout for this and the only correlation was an increase in “Own Data Center and IT Support” as population served increased, going from 40% for those serving “under 20,000” to 60% for Over 200,000 served.

Running13%

Plan to Implement61%

No Plans26%

Will you be implementing any NG 9-1-1 related upgrades in the next 12 months?

Next-Generation 9-1-1

n = 421

Looking at the NG 9-1-1 implementation trend, we had a 12% increase last year, followed by a 15% increase this year.

Only 26% percent of survey respondents believe their PSAP will have no plans to implement next-generation 9-1-1

related upgrades in the next year. This is down 15% over last year’s 41% without plans.

The new category “Currently Running” confirms that we have PSAPs with NG 9-1-1 implemented. The 13% responding

approximately corresponds to the 12% increase last year in those planning (12%). Following this implementation trend,

we expect those currently running NG 9-1-1 to more than double by next year’s report.

47%

59%

74%

53%41%

26%

0%

20%

40%

60%

80%

100%

2012 2013 2014

Implementing NG 9-1-1 Trend

No

Yes

Inside the Numbers: Next-Gen 9-1-1

n = 315

When we look at Next-Gen 9-1-1 by

geography served, we found most

PSAPs were likely to be making NG 9-1-1

upgrades in the next year. State/Federal

were the only idiosyncrasy, however, they

have shown a 6% increase over last year.

Multi-Area has shown the largest

increase, with only 26% reporting “No

Plan”, compared to 62% last year.

23% 26% 26% 23%

50%

67% 60% 58% 62%

50%

11% 14% 15% 15%

0%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Town or RuralCounty

City or County Multi-Area orRegional

Metropolitan Area State / Federal

Implementing NG 9-1-1 by GeographyNo Plan Plan to Implement Currently Running


45%44%

67%

44%

80%

51%

68%

38%

57%

44%

73% 74% 74%77%

50%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

City / Town County Multi-County Metro Area State

2012 2013 2014-15

The chart on the right compares the year

over year changes for Next-Gen 9-1-1 by

geography served.

All government geographies except State are

close to this year’s average of 74%.

Multi-County had the largest increase, but if

we consider last year’s 38% as a anomaly,

they are in-line with the others geos.

* “Already Implemented” was added as an option

and the geo definitions modified for the 2014-15

study. We felt the modifications did not significantly

affect this comparison which shows a trend towards

NG 9-1-1 implementation.

Implementing Next-Gen 9-1-1 by Geography Served


n = 313

Next Generation 9-1-1 plans were fairly

consistent among those serving the bulk of

populations, being only a point or so away

from the average of 74% (blue dashed

line). This was up 15% from last year’s

average 59% (red dashed line).

The largest gain was from PSAPs serving

20-40k, increasing 24% from 58% to 82%.

Those serving the smallest populations

continue to lag, with only 61% reporting

having next-generation migration plans.

61%

82% 76% 74% 75%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Under20,000

20,001 -40,000

40,001 -80,000

80,001 -200,000

Over200,000

Next-Gen Migration by Population Served

Running Planning No Plan

15%

25%

8% 9%

43%

What are your PSAP’s plans regarding virtualization?

Currently running NON-CRITICAL applications

Currently running CRITICAL applications

Planning to virtualize for NON-CRITICAL

Planning to virtualize for CRITICAL

No plans to virtualize

Virtualization in PSAPs

n = 249

More PSAPs are planning to implement virtualization.

When asked about virtualization technologies, 43% of

PSAPs have no plans. This is down 6% compared to 49%

reporting no virtualization plans last year.

Inside the Numbers: Virtualization

51%

63%

70%

57%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

PlanningDeployment

(previous year)

PlanningDeployment

Currently Running(previous year)

Currently Running

CRITICAL NON-CRITICAL

Deploying Virtualization

For those planning to deploy virtualization,

51% of PSAPs said they plan on deploying

virtualization for critical applications. This is a 19%

decrease over last year’s results (70%) and a 12%

decrease over those currently running critical

applications in virtualized environments (63%).

When compared to last year, we see a 6%

increase in those who are running critical

applications in virtualized environments. While this

continues a trend, we expected a far higher

increase, since 70% reported they planned to

virtualize critical apps in last year’s survey.

n = 141

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Under 20,000 20,001 - 40,000 40,001 - 80,000 80,001 - 200,000 Over 200,000

PSAP Virtualization by Population Served


Planning to employ virtualization for NON-CRITICAL applications in next 12 months

Planning to employ virtualization for CRITICAL applications in next 12 months

Currently running NON-CRITICAL applications in a virtualized environment2

Currently running CRITICAL applications in a virtualized environment


n = 248

63%50%

42% 34%38%

Looking at the virtualization results

by population served, There is a true

correlation to geographic size, with both

currently running and planning to

implement virtualization increasing as

the population served gets larger.

If we look at currently running

virtualization and follow the green

dashed trend line, we can see that the

80,001 – 200,000 population PSAPs

are lagging by about 5%.

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Under 20,000 20,001 - 40,000 40,001 - 80,000 80,001 - 200,000 Over 200,000

PSAP Virtualization by Population Served


Planning to employ virtualization for NON-CRITICAL applications in next 12 months

Currently running NON-CRITICAL applications in a virtualized environment

Planning to employ virtualization for CRITICAL applications in next 12 months

Currently running CRITICAL applications in a virtualized environment


n = 843

63%50%

42% 34%38%

If we reorder the previous chart to

show virtualization of CRITICAL apps

as our base. We can clearly see that the

PSAPs serving 80,001 – 200,000 who

were currently lagging the virtualization

trend, will be above the trend for

virtualizing critical applications, with 18%

planning to implement virtualization for

critical application during the next year.

18%


n = 61

This chart looks at just those running

CRITICAL applications in a virtualized

environment by the technology used

to prevent downtime.

Respondents could choose multiple

solutions and averaged 2.7 selections.

This verifies multiple technologies are

used to ensure application availability.

Assuming that everyone is using

virtualization, it is no surprise that the

technologies above virtualization on this

chart add up to 100% as they are

complementary technologies that

improve availability.46%

66%

57%

48%

11%

16%

25%

0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% 55% 60% 65% 70%

Standby Servers

Back-up

Virtualization

Data Replication/Mirroring

Clusters

High Availability Software

Fault Tolerant Servers

Technologies for Running Virtualized Critical Applications

Is your PSAP interested in leveraging virtualization technologies? Don’t know where to start?

Download Virtualization for Dummies to learn:

• The basics of virtualization and why availability is important

• How organizations of all sizes can take advantage of virtualization

• The role virtualization plays in cloud computing

• How to ensure virtualized applications are always up and running

• The top ten things to consider when virtualizing business-critical applications

Learn More About Virtualization

Download Virtualization for Dummies at go.stratus.com/DUMMY

go.stratus.com/DUMMY



15%

5%9%5%

66%

What are your PSAP’s plans regarding the cloud?

Currently running NON-CRITICAL applications

Currently running CRITICAL applications

Planning to deploy NON-CRITICAL applications

Planning to deploy CRITICAL applications

No plans for the cloud

PSAPs in The Cloud

n = 283

When asked about the cloud, 66% of PSAPs have no cloud

plans. This is 6% less than last year, with 5% of the gain coming

from non-critical deployment, most likely for back-up and DR.

37%

25%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

CurrentlyRunning

PlanningDeployment

CRITICAL NON-CRITICAL

Deploying in the Cloud

n = 151

For those deploying in the cloud, 37% of PSAPs said

they plan on employing the cloud for critical apps. This is

a 11% decrease compared to last year but a 12%

increase over those currently running critical applications

in the cloud, which has remained at 25%.

No Outages32%

1 Outage21%2-4 Outages

34%

5-10 Outages9%

10+ Outages4%

In the last 12 months, how many times has your PSAP operations been affected

by computer / application outages?According to respondents, 68% of PSAPs

have experienced an application/system

outage in the last 12 months.

With only sight movements down 2% over

last year and up 1% over the previous year,

we can say that downtime is consistently

a grim reality for 7 out of 10 PSAPs.

The good news is, this year’s change came

directly from those having 10+ outages,

which went from 7% down to only 4%.

System / Application Downtime

n = 339

68%

65%

66%68% 70%

32% 35% 34% 32% 30%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Under 20,000 20,001 - 40,000 40,001 - 80,000 80,001 - 200,000 Over 200,000

Outages By Population Served

1 Outage 2-4 Outages 5-10 Outages 10+ Outages No Outages

Inside the Numbers: Downtime Events

Looking at outages by the size of the

population served, downtime has affected

PSAPs of all sizes, with 68% of all PSAP

reporting at least 1 outage (blue dashed line).

Last year, the outage percentage reduced

as the population served increases. This

year there was only a slight trend (5%),

but with outages increasing.

The shift came from an overall reduction

in 10+ outages and an increase in 2-4

outages from the PSAPs serving 20,001-

40,000 and over 200,000 populations.

n = 339

Inside the Numbers: Outages by Technology

n = 213

This chart looks at the technology used to prevent downtime by how many outages the PSAP had.

Many things can cause downtime and as expected PSAPs who included FT and HA as part of their technology

mix did not have incidents in the higher downtime ranges. Dependent upon the technology, 5% to 12% of

PSAPs not using these preventive measures had over 5 outages.

34%

32%

35%

35%

38%

50%

40%

18%

22%

27%

23%

33%

24%

32%

36%

36%

33%

35%

24%

26%

28%

9%

8%

4%

6%

5%

3%

3%

2%

1%

0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% 55% 60% 65% 70% 75% 80% 85% 90% 95% 100%

Standby Servers

Back-up

Virtualization

Data Replication/Mirroring

Clusters

High Availability Software

Fault Tolerant Servers

Availability Technology by Number of Outages

None 1 outage 2-4 outages 5-10 outages Over 10 outages

Under 1 minute

3%

1-15 minutes31%

15-60 minutes34%

Over 1 hour32%

If your PSAP experienced an outage, how long did it last?

Inside the Numbers: Downtime Duration

n = 237

In addition to the sheer number of outages, it’s

also important to examine the average length of

downtime events. Because if you do go down,

it’s vital that you recover fast.

Based on responses, downtime events lasting

more than 15 minutes were up 8%, from 58%

last year to 66%.

Downtime events lasting more than one hour

also increased 4%, from 28% to 32%.

To make matters worse, these increases came

from those reporting under 1 minute, which

dropped 7% from 11% last year to only 3%.


55%61%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Currently runningvirtualized applications

Planning to employvirtualization

Over 15 min. Under 15 min.

n = 88

When we cross tabulate outage length for those

running or planning to implement virtualization,

we see that 55% of those with over 15 minutes of

downtime are planning to employ virtualization. This

suggests the thinking of virtualization as a possible

solution. But, when we look at those currently running

virtualization, there are still 61% with downtime

events lasting more than 15 minutes.

This 6% increase indicates virtualization alone is not

really resolving the downtime issue and is why

employing complementary high availability or fault

tolerant technology is important.

Virtualization Plans by Outage Duration

26% 28% 32% 36% 35%

34% 33%39% 30% 33%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Under20,000

20,001 -40,000

40,001 -80,000

80,001 -200,000

Over200,000

Outage Length by Call Volume

More than 1 hour 15-60 minutes 1-15 minutes Less than 1 minute


n = 350

When comparing the length of application

outages to call volume, 32% reported

having downtime events over one hour.

The largest PSAPs stand out with 35% and

36% having downtime events that lasted

longer than an hour. Downtime was also

significant for the remaining PSAPs, who

reported that 26%, 28% and 32% of their

outages exceeded an hour.

Additionally, 66% reported having

downtime events over 15 minutes.

> 15 min

> 1 hr.

10,000 25,000 50,000 100,000 250,000 500,000

1 Minute 0 0 0 - 1 0 - 1 0 - 1 1

15

Minutes0 - 1 1 2 3 7 14

30

Minutes1 2 3 6 14 29

1 Hour 2 3 6 12 29 57

The chart to the right outlines how

many 911 calls could potentially be

affected during an application outage

of various lengths.

A relatively short system or application

outage can have a major affect on

emergency response. Even partial

outages, or outages to less critical

systems, can impact first responders

ability to perform at their best.

Calls should always be routed to a

secondary location, but even then

dispatch could be delayed.

911 Calls Affected by Downtime

Number of 911 Calls Per Year

Len

gth

of

Syste

m O

uta

ge

Your PSAP should not be satisfied with anything less

than 99.999% availability for most critical applications.

Download Seven Things to Consider When Migrating to NG9-1-1 and

learn:

Why 99% system availability is not good enough for PSAPs

What technologies can be employed to increase system uptime

The pros and cons of various availability technologies – hardened

servers, clusters, virtualization, high availability and fault tolerance

– in terms of ease-of-use, administration and cost

What technologies are the best fit for your specific environment

Seven Things to Consider When Migrating to NG9-1-1

Download Seven Things to Consider When Migrating to NG9-1-1 at go.stratus.com/NG911

go.stratus.com/NG911


DISASTER PREPAREDNESS


Does PSAP have formalized disaster recovery /

contingency plans in case of a catastrophic outage?

Yes84%

No16%

Disaster Preparedness Plans

n = 349

The final questions centered around disaster preparedness. According to responses, 16% of PSAPs do not

have a disaster recovery or contingency plan in place in case of a catastrophic outage. As shown by the chart

on the right, those serving over 80,000 have a higher propensity to have formalized plans.

81%72%

75%

91% 93%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Under20,000

20,001 -40,000

40,001 -80,000

80,001 -200,000

Over200,000

Disaster Recovery Plans by Population Served

Yes No

Does PSAP have a standby / backup PSAP location

in case of catastrophic outage or natural disaster?

Yes77% No

23%

Disaster Preparedness

n = 347

Twenty-three percent of PSAPs do not have a backup PSAP location in case of a catastrophic outage or natural disaster. This

is only a 3% increase over last year’s report of 20%. When we look at the breakout by population served, we see those

serving under 20,000 and 40,001 – 80,000 are not only below the average, but had significant decreases of 15% and 17%

respectively, while others had gains. Next we look at the trend over the last 3 surveys.

68%80%

55% 81%89%

32%20%

45%19%

11%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Under20,000

20,001 -40,000

40,001 -80,000

80,001 -200,000

Over200,000

Standby Location by Population Served

Yes No

Inside the Numbers: Disaster Preparedness

This year when drilling in we saw

unexpected results for this question, so

we looked at the responses over time.

We expect more PSAPs to have backup

locations as we move forward, not less.

But that is what the trend has been for

those serving under 80,000. Really

unexpected is the jump we see in those

serving 40,001-80,000 and under 20,000

whose upward trends are now spikes.

We will be looking closely at this next

year to see if this is a trend or anomaly.0%

5%

10%

15%

20%

25%

30%

35%

40%

45%

50%

Under20,000

20,001 -40,000

40,001 -80,000

80,001 -200,000

Over200,000

No Standby/Backup Location by Population by Year

2012 2013 2014

HOW STRATUS TECHNOLOGIES CAN HELP KEEP

YOUR CRITICAL APPLICATIONS UP AND RUNNING

The Availability Continuum

While offering great convenience and attractive new economic models, cloud services today leave availability management up to the client with sometimes disastrous results.

Today’s always-on world is more demanding than ever before, leaving traditional approaches to managing uptime falling well short of acceptable protection for your business.

Conventional Unmanaged

Typical CloudService Level

Conventional Clusters, VMs

Stratus

Always-On

Zone

Downtime / Year

99%

87 hrs. 36 min.

87.6

99.9%

8 hrs. 46 min.

8.77

99.95%

4 hrs. 23 min.

4.38

Alternative availability management technologies deliver a modest level of coverage but require costly centralized storage or specialized staff expertise.

* Take your hourly cost of downtime and multiply it by this figure for each level to get your average yearly potential exposure.

i.e. If hourly cost of downtime is $1,000 then 99.9% will have a potential exposure of $87,600

Always on Level

Downtime Risk Factor*

Stratus’ software solutions with proactive support by design, combine to deliver the highest levels of availability while leveraging your existing apps and staff.

Stratus Software

99.995%

44 min.

.73

Stratus’ platform solutions with proactive support by design, combine to deliver the highest levels of fault-tolerance while leveraging your existing apps and staff.

Stratus Platform

99.999%

5¼ min.

.09

The Right Choice for You

Software SolutionsPlatform Solutions Cloud Solutions

Software and user defineddowntime prevention

Utilizes standard x86 dedicated servers

Utilizes pooled cloud infrastructure resources

Hardware defined downtimeprevention

Fully integrated solution –hardware, software, service

Traditional environment;Intel® Xeon-based servers running Windows®, Linux®, VMware® and OpenVOS environments

Virtual environment; embedded KVM hypervisor

Cloud environment leveragingOpenStack

Software defined downtime prevention

Easy, High Performance,

All-in-One

Flexible, Compatible,

System Enhancing

Agile, Safe, Reliable

Cloud

Partners in Public Safety

Stratus works with leading public safety software providers to ensure that your most critical applications never go down. Our hardware and software solutions require no application code changes and are easy to deploy and manage. Refreshing your data center technology? Upgrading your applications? Ask your CAD vendor or systems integrator to supply Stratus always-on solutions.

In the Always-On World of E-911, Stratus

keeps your critical applications running

continuously

We prevent downtime, not just simply

recover from it. Stratus products, services

and people provide worry-free availability,

so you can rest easy.

As a result, the world's most

critical applications rely on Stratus.

Learn more about our flexible hardware

and software always-on solutions for

Public Safety at www.stratus.com/safety

Learn More at www.stratus.com/safety

Learn more about keeping your PSAP applications running at www.stratus.com/safety

http://www.stratus.com/safety




1-800-STRATUS (1-800-787-2887)

www.stratus.com/About/ContactUs

For more information,

contact Stratus Technologies:

Specifications and descriptions are summary in nature and subject to change without notice. Stratus and the Stratus Technologies logo are registered trademarks of Stratus Technologies

Bermuda Ltd. All other trademarks are the property of their respective holders.

© 2015 Stratus Technologies Bermuda Ltd. All rights reserved.

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