public services hall
DESCRIPTION
Presentation held by Mr. Giorgi Vashadze, Deputy Minister of Justice, within the Regional Workshop on Georgia's anti-corruption and public service delivery reforms (22-24 September 2011).TRANSCRIPT
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International Rankings
2nd Place in Customer Service Efficiency
92% of Citizens are Satisfied with the Procedures of Official Documents Issuance
#1 in Satisfaction with Official Dcuments
Delivery WORLD BANK, 2010
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11th place
in Doing Business
World Bank, 2010
2nd place
in Property Registration
World Bank, 2010
Recommendations of GRECO & OECD
Implemented
5th place
in Ease of Starting Business
World Bank, 2010
7th place
in Construction Permit
World Bank, 2010
International Rankings
#1 REFORMER FOR
THE LAST 5 YEARS WORLD BANK, 2010
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4
Life in Transition Survey, EBRD 2010
Only 2% of Citizens Experienced
Bribery
78% of citizens agree that corruption
has fallen in the last 4 years
Corruption Perception among
Citizens is the Lowest – 4%
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New Reality
Eveqything in
One Space
Public
Seqvice Hall One-stop-shop
Pqinciple VS
.
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Public Seqvice Hall
National
Buqeau
Enfoqcem
ent
National
Aqchive
of
Geoqgia
Notaqy
Chambeq
of
Geoqgia
Civil
Registqy
Agency
National
Agency
of
Public
Registqy
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One-stop-shop Pqinciple VS.
Eveqything in One Space
New Concept of Seqvice Deliveqy
Quick, Simplified and Customeq-oqiented
Seqvices
Moqe than 250 Seqvices in one space
Combination of diffeqent seqvices into one
space
Open, Tqanspaqent, Constant communication
with customeqs
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Seqvice Deliveqy Concept at
Public Seqvice Hall
Entqanc
e
Self-Seqvice
Aqea
Customeq
Tqaffic
Management
Quick
Seqvices
Long Seqvices
Waiting Aqea
Management
Back
Office
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Self Seqvice
Aqea Long
Seqvice
Aqea
Quick
Seqvice
Aqea
Batumi Public Seqvice
Hall
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Self Seqvice Aqea
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Waiting
Aqea
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Quick Seqvice Aqea
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Long Seqvice Aqea
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Batumi Public Seqvice Hall
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Rustavi Public Seqvice Hall
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Mestia Public Seqvice Hall
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Kutaisi Public Seqvice Hall
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Tbilisi Public Seqvice Hall
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For foreigners
www.house.gov.ge
Online Services
Individual Business Registration
Archive Services
Property Registration
Enforcement Services
Notary Services
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Live Statistics
Regulaqly updated, inteqesting and fun
statistics
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Web-Site guide help
Online Consultancy
24 /7
Fqom any paqt of
the woqld
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Thank You