pyxis usergroup meeting september 23-25, 2008 case study system wide bio-id failure
TRANSCRIPT
Pyxis Usergroup Meeting
September 23-25, 2008
Case Study
System Wide Bio-ID Failure
Pyxis Usergroup Meeting
September 23-25, 2008
Pyxis Usergroup Meeting
September 23-25, 2008
Capital Health
• Capital Health• 1 Million pop• 1.4 referral pop
NorthernLights
PeaceCountry
Aspen
East Centra
lDavid
Thompson
CalgaryPallise
r
Chinook
CapitalHealth
YellowheadCounty (East)
Edmonton
SturgeonCounty
StrathconaCounty
Leduc County
Parkland County
Ft Sask
Stony Plain
St Albert
DevonLeduc
Redwater
Pyxis Usergroup Meeting
September 23-25, 2008
Capital Health
• Large academic health region– 25% from out of region
• $2.6B operating budget
• 30,000 staff
• Alberta’s most complex patients
• 2,400 physicians
• 3,000 hospital beds (13 hospitals)
• 6,500 community care beds
• 10,000 home care clients/mo
• 635,000 calls/yr Capital Health Link– 200,000 out of region
• 9M sq ft of space
• 4,200 health students
• $120 M in research funding
• 8 Primary Care Networks
MedicineHat
Red Deer
Pyxis Usergroup Meeting
September 23-25, 2008
Capital Health
• 13 hospitals– 3,000 beds (acute care, psychiatric, rehabilitation)
• Community Care Services, e.g., home care (10,000 clients/mo)
• 37 Long Term Care Centres/20 operators under standardized contract
(CMI based)
• Specialized Long Term Care programs:– C.H.O.I.C.E.
– Subacute Care/Palliative Care
• 22 public health centres / 4 specialty clinics
• Community Mental Health Services (8 clinics)
• Primary Care Initiatives
– 8 Primary Care Networks (50% of physicians)
– Northeast Community Health Centre
– Health First Strathcona
– Eastwood Primary Health Centre (under development)
Pyxis Usergroup Meeting
September 23-25, 2008
Service Volumes
Annual Service Volumes• 635,000 calls for health advice (Capital Health Link)• 1.8M clinic visits• 435,600 emergency visits• 969,000 patient days in hospitals• 114,400 inpatient discharges• 92,970 surgeries (48,662 day surgeries)• 13,902 births • 450,000 immunizations• 10,000 home care clients/month• 40,025 environmental health inspections
*2005/06
Pyxis Usergroup Meeting
September 23-25, 2008
Sites and Systems
SiteSite Hospital TypeHospital Type BedsBeds Drug Distribution Drug Distribution Rx SystemRx System
Glenrose Rehabilitation, Geriatrics
232 Unit dose VAX
Royal Alexandra
Acute care / teaching
795 Traditional,
NN Sat, Pyxis, CIVA
VAX
University of Alberta
Acute care / teaching
763 Pyxis,
Traditional, CIVA
Cerner Millenium
Alberta Hospital
Psychiatric (Forsenic,
Adult, Geriatric)
405 Controlled dose cards,
Traditional
Cerner 3.06
Pyxis Usergroup Meeting
September 23-25, 2008
Sites and Systems
SiteSite Hospital Hospital TypeType
BedsBeds Drug Distribution Drug Distribution
Rx SystemRx System
Grey Nuns Community 360 Unit dose, Pyxis, CIVA
Cerner 3.06
Misericordia Community 313 Unit dose, Pyxis, CIVA
Cerner 3.06
Edmonton General
Continuing Care
502 Controlled dose card, limited CIVA
Cerner 3.06
Sturgeon Community 152 Unit dose, Pyxis, CIVA
Cerner 3.06
Pyxis Usergroup Meeting
September 23-25, 2008
Sites and Systems
SiteSite Hospital TypeHospital Type BedsBeds Drug Distribution Drug Distribution
Rx Rx SystemSystem
Leduc Community 34 Unit dose, Pyxis, CIVA
Cerner 3.06
Redwater Community 14 Pyxis, Traditional Cerner 3.06
Westview Community 26 Traditional, Pyxis, CIVA,
Controlled dose cards
Cerner 3.06
Devon
(Westview)
Community 10 Traditional, Pyxis
(Nov 07)
Cerner 3.06
Pyxis Usergroup Meeting
September 23-25, 2008
Clinical Information Systems Project• Pyxis implement throughout hospital including and
Pyxis profiling• Cerner Millenium computer system and use of Pyxis
Connect • Unit dose medication packaging• New orders checked to original• Cerner Millenium MARs in inpatient units• Updated med admin processes / renovations to med
rooms• IV and non-sterile compounding workcards• PAR X, and C2 safe• Policies and procedures• Contingency and Failover
Pyxis Usergroup Meeting
September 23-25, 2008
Background:
• University of Alberta/Stollery has about 700 acute care beds
• Affected 40 Patient Care Units including ER and OR/PARR
• 51 MedStations• About 3800 Users
(3500 use Bio-ID)
Pyxis Usergroup Meeting
September 23-25, 2008
History
• Implementation of Pyxis Medstation on 35 new units (to add to the existing 8 units)
• Implement on the majority of care units involved incorporation of Cubie technology
• Several of the existing Pyxis medstation care units required a name change AND a change in the Medstation design to cubie technology
Pyxis Usergroup Meeting
September 23-25, 2008
Impact of using “Global edit”• The existing users had access to the
original Medstation name, but no access to the revised medstation name, therefore all users needed to be converted such that they could access the medstation under the revised name
• It was the impression of the Pyxis superuser that this change could be accomplished by performing a “Global edit”
Pyxis Usergroup Meeting
September 23-25, 2008
Impact of using “Global edit”• The intent of the superuser was to exclude
the users from having access to the original care unit name but to gain access to the revised care unit name
• Instead, the result of using the “Global edit” was that now ALL users had complete access to ALL medstations in the facility
• This was discovered by the superuser who made the “Global edit”
Pyxis Usergroup Meeting
September 23-25, 2008
Impact of using “Global edit”• The superuser discovered her error by
reviewing a user profile after the edit, and realized that the user had “all area” access
• The superuser then called the Cardinal Health TSC line to request that her edit be reversed
Pyxis Usergroup Meeting
September 23-25, 2008
Impact of using “Global edit”• The edit was successfully reversed, but all
Bio-ID access failed for all users and all users needed to revert back to password in order to reset their Biometrics
• Majority of the users no longer remembered their password
Pyxis Usergroup Meeting
September 23-25, 2008
Resolution to problem
• All user passwords needed to be reset and communicated to each user in order for them to be able to set up their Biometrics
• The biggest challenge were the users that worked in the float pool
Pyxis Usergroup Meeting
September 23-25, 2008
Process Changes
• Pyxis superusers require management approval and IS approval with Cardinal Health TSC support prior to performing any “Global edits”