Q U A R T E R I N R E V I E W R E M A R K S W I T H B R E N D A N H A M E S ;

C O U N T R Y M A N A G E R — G T E C H A N T I L L E S

The first half of this year, and my first half year lead-ing GTECH Antilles Lot-teries, truly had some magical memories and I was able to witness first-hand the incredible work and efforts being put in by our team on a daily ba-sis. Our Marketing Man-ager, Moises Gonzalez, consistently calls us ‘The Great Antilleans’. While I am not sure that ‘Antilleans’ is actually even

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2 N D Q U A R T E R : A P R I L 1 - J U N E 3 0

V O L U M E 2 , I S S U E 2

W H A T ’ S H A P P E N I N G ?

Katherine Foster, Director of Queen Louise

Home for Children, (left) presents Donald Stan-

ford, Chief Innovation Officer of GTECH, with a

plaque made by the children of the Home. (third

from left) Ann-Dawn Young-Sang, Regional Gen-

eral Manager, Caribbean, GTECH Corporation

and Ms. Junia John-Straker, CEO, Lutheran Social

Services of the Virgin Islands

The Caribbean Lottery in conjunction

with GTECH Corporation launched

their first Caribbean After School Ad-

vantage Program at the Buccaneer Hotel

in Christiansted.

To commemorate the occasion, the

Queen Louise Home for Children was

presented with a fully equipped com-

puter laboratory at the Home’s location

in Frederiksted. The new lab has been

outfitted with a full complement of

computer hardware, printers, software,

furniture and construction upgrades

courtesy of The Caribbean Lottery and

a word, I do agree with the connotation ‘great’ in refer-ence to our team and our people. This year has been highlighted by some truly great events and great mo-ments – some of which are helping us define our future

today. We do not stop often enough to recognize those small victories but I want to use this opportunity to do so and salute these examples of our daily achievements. • Nick Browne saw a problem and fixed it! Recognizing that we needed a flatter, more dy-namic and integrated approach to field services, Nick worked with his team to create just that and dreamt up and implement-ed a new ‘core team’ approach

to the way that his team does business. Today this is allow-ing his team wider involvement with the macro-integrated business. Whether it being core team members working on selected island accounts or des-ignated representatives and escalation patterns to facilitate quicker, more thorough com-munications, this is proving to be a win. This was a great achievement by Nick and his team! I can proudly say that they were the first truly inte-grated team in our Antilles structure. • Arlene and her team in Anti-gua took a chance on a remote-ly located agent, called "Islands Drinks Depot", and despite the logistical nightmares of having to fly tickets to them and have

C A R I B B E A N L O T T E R Y L A U N C H E S A F T E R S C H O O L A D V A N T A G E P R O G R A M

them fly payments back to us they took that chance to find greatness. Island Drinks Depot quickly became our #1 selling instant ticket agent in all of Antilles for the first half of the year. This is a strong indication that good agents are still out there waiting to be found and that we cannot accept the sta-tus quo of our business. There is growth to be had and this is proof that great agents are out there still today and willing to work as a partner to lottery. • March 31 - Need I say more! During this whole week, the USVI team lead by Brian Gardine’s tremendous persis-tence went above and beyond to support and push a Mega-Millions jackpot that became

(Continued on page 2)

GTECH Corporation. This donation will

make study time a little easier for chil-

dren as they complete their homework

on afternoons.

The Home provides a temporary safe

haven for children who are abandoned,

abused or neglected. With the assis-

tance of full-time child care staff and

the AmeriCorps Volunteers, who serve

as surrogate parents, the Home creates

a family like atmosphere for the little

ones.

The Queen Louise Home for Children

(Continued on page 4)

Q U A R T E R I N R E V I E W R E M A R K S W I T H B R E N D A N H A M E S ;

C O U N T R Y M A N A G E R — G T E C H A N T I L L E S [ C O N T I N U E D ]

the highest ever jackpot the world has ever known at USD $660M. Each and every team member in USVI put forth ex-cellent efforts and extra hours (the last two days with a bro-ken down AC unit in our St. Thomas office that we urgently were trying to fix) to help us capture sales and to help facili-tate the excitement for our players. This was a great week! • Pablo Higueras, our Sales Manager and 2011 Employee of the Site in the Dominican Re-public, has become a true inspi-ration to me and the whole team in DR for the commit-ment he has put forth to learn English. Concerned about his English language skills, Pablo took the initiative to work with a tutor early in the mornings before work hours in order to improve in this area. In true Pablo fashion, he is never satis-fied with his results, however his progress is extremely evi-dent to all those around him

(Continued from page 1) our collective businesses. This structure is going to create even more opportunities in the future for idea sharing, involve-ment, participation and region-al career opportunities. To put this in context, our Caribbean region, lead by Ann-Dawn Young-Sang is one of only 10 ‘regions’ in the structure of GTECH operations throughout the world. This is a great com-mitment that GTECH is mak-ing to our region and one that comes with higher expectations that we will produce even bet-ter same store sales growth through the combined knowledge power that we have.

What to expect in the second half of the year? As much as I am excited about the possibilities ahead of us buoyed by the strong first half of the year achievements, I do realize that we have challenges ahead of us and we also have some aspects of our business that need improvement. Com-

(Continued on page 3)

within GTECH and our busi-ness unit.

First, our new business struc-ture as an integrated entity be-tween English-speaking Antil-les and Spanish-speaking Antil-les is working! I see and hear the daily communications from within our field services depart-ment and our finance depart-ment among others as we sharpen the integration be-tween ourselves. My vision is that this becomes the norm for our full team. We have ex-tremely powerful synergies that make for a ripe environment to share ideas and best practices as well as to innovate and culti-vate new ideas. I expect that the second half of 2012 will see even further integration of the-se ideas and further exploita-tion of these synergies.

Second, the recently unveiled Corporate Structure which Erik Dyson has implemented and which establishes the Caribbe-an region as its only ‘Region’ is a significant step forward for

and his efforts are worthy of greatness!

I am proud of all of our small victories achieved so far this year. 2012 has also seen many in our organization rewarded with promotions, new roles and responsibilities as well as Build-ing Excellence Awards. There have been 4 promotions in 2012 thus far. Three of your col-leagues have taken on new and expanded challenges, and all of this flexibility as well as all of your extraordinary hard work have been backed by 19 Build-ing Excellence Awards given out so far in 2012! As you can see in the numbers, we are a dynamic business environment full of opportunities and inspi-ration. I believe that we are at the convergence of a memora-ble history and fantastic future capable of producing even more as we continue to ad-vance these 2012 achieve-ments. This convergence is in no small part related to the new structure of our region

M A N D A T O R Y T R A I N I N G A L E R T ! !

The Information Security Incident Response: Module 1 (TS-1-382) e-learning course is

designed to provide you with some basic information about security incidents, including what

they are and where you fit in the process to deal with them.

To access your training, please follow the steps below and make sure your popup blockers are

disabled.

From the Intraconnect home page, click on Learning@GTECH.com

From the Learning@GTECH.com site, click My Profile

Under My Active Training, click Information Security Incident Response: Module 1

Hold the CTRL key and click “Launch online learning” link at the same time (this will over-

ride pop-up blockers)

If you experience issues with the course, please contact your HR Representative.

All employees must complete this training by July 25, 2012.

Information Security

Incident Response

Module is MANDA-

TORY

Provides basic infor-

mation about securi-

ty incidents

If you experience

issues with the

course, please con-

tact your HR Repre-

sentative.

Training

News

Q U A R T E R I N R E V I E W R E M A R K S W I T H B R E N D A N H A M E S ;

C O U N T R Y M A N A G E R — G T E C H A N T I L L E S [ C O N T I N U E D ]

Page 3 W H A T ’ S H A P P E N I N G ?

ing on the heels of a significant Q1 boost in sales lead by the MegaMillions run and the Barbados Mega 6 and Double Draw strength, our sales in Q2 have been trending downwards and as of today our English-speaking Antilles same store sales growth is only 2.62%! This is a trend that I expect to subside because of expected improvements in the IST product and pro-jected higher jackpot activity within Q3 and Q4. But in order to achieve our full year goals, we need your commitment and help to work with our retail partners and ensure that you are pressing them to perform. Achieving small victories in your retail ob-jectives over the next 6 months will help us reach our sales expectations. I have recently sat down with all of our office manag-ers and expressed the same sentiments. Q3 and Q4 are going to be guided by your performance and by asking and answering yourselves the question – What can I do today to make our lottery better? What can I do today to make this retailer better? Better communication! There are still a lot of improvements that need to be made in this area. I am not satisfied with our cross-functional communication. Too often I hear and see where team members are not aware of some of the basic fundamen-tals of other aspects of our business. It is for this reason that I have re-established our All Antilles Quarterly meeting – a meet-ing request that you have recently seen. I have also established a new Antilles Management meeting for leaders of key depart-ments to spend time each week with each other speaking about exactly what is happening in other areas of discipline. This is designed to serve as a formal platform for cross-organizational updates. My expectation is that each of these management members will then be sharing the relevant highlights of this meeting with their teams so that the messages, the new initiatives, and status updates on current projects are heard by all and everyone understands what is needed from them to achieve our goals. Also, in order to improve communication you will see more cross-functional teams being formed in the second half of 2012. This format worked well for the After School Advantage advisory board. We will establish more of these types of initia-tives where individuals from different departments work together to look at certain key aspects of our business. I encourage you to share with me your ideas for how a committee of Antilles employees would be able to help you solve a problem or look at an important aspect of our business for improvement. I promise you that we will act upon your suggestions and look forward to seeing your responses in my email inbox. Also to improve communication, we will be instituting more cross-training initiatives so that employees from different areas of our company can experience a short-stint of what it takes to successfully operate other aspects of our business. I see cross-training as a way to foster new ideas of how to improve processes and work flows for the greater good of everyone, but more importantly this will allow each of us a greater level of understanding and appreciation for the hard work that each of our em-ployees put in today. I look forward to speaking with each of you on our quarterly calls and in seeing you all in the field in the near future. You are the team that makes this Company go and my appreciation of your efforts could not be higher.

(Continued from page 2)

Fifteen Managers and Supervisors in the English speaking Antilles participated

in the very successful GTECH Academy’s Management Development Curricu-

lum held at the Accra Beach Hotel in Barbados from July 10-13. The partici-

pants were all enthusiastic about the innovative program which covered topics

such as Strategic Talent Leadership, Coaching Conversations, Manager Com-

munication and Performance Management. For many it was an “eye-opener”

as it was their first time being exposed to such a high level of leadership train-

ing.

(Continued on page 12)

A N T I L L E S P A R T I C I P A N T S B E N E F I T F R O M M A N A G E M E N T D E V E L O P M E N T

T R A I N I N G

Page 4 W H A T ’ S H A P P E N I N G ?

(From left) Natasha Daniel, Accounting Receivable /

Payable Coordinator, Katherine Foster, Director of

the Queen Louise Home for Children, Conrad E. Fran-

cois II - Executive Director, Virgin Islands Lottery,

Ms. Junia John-Straker, CEO, Lutheran Social Ser-

vices of the Virgin Islands, Jacqueline James, Corpo-

rate Counsel and Brian Gardine, CLS Office Manager

which has been in existence since 1904,

provides a number of services such as in-

house counseling for families and individ-

uals, parenting classes, medical develop-

mental monitoring, infant stimulation as

well as follow-up and social services after

the children have been discharged.

On receiving the computers, Katherine

Foster, Director at the Queen Louise

Home for Children said, “On behalf of

Queen Louise Home for Children, I

would like to thank the Caribbean Lot-

tery for supporting the education of

some very special youngsters in our Ter-

ritory. Queen Louise Home for Children

serves those who are victims of abuse or

neglect. We provide a safe and nurturing

environment that meets the physical and

emotional needs of these vulnerable chil-

dren”.

Ms. Foster added” While these services

are vital we also strive to meet their edu-

(Continued from page 1)

cational needs. Through the gener-

ous contribution of the Caribbean

Lottery After School Advantage Pro-

gram, the Children will be able to

use the computers to help with their

schoolwork and to explore the world

around them and beyond.”

Special Notice should also be giv-

en to the After School Advantage

Advisory Board (Brian Gardine -

Office Manager, Jacqueline James

- Legal Counsel and Senior Man-

ager, Nigel Reece - Site/Bench

Technician, Mariluz Lantigua -

DR Finance Manager and Bren-

dan Hames - Country Manager,

(From left) Jacqueline James, Corporate Coun-

sel and Senior Manager of GTECH’s LiLHCo

subsidiary, Ann-Dawn Young-Sang, Regional

General Manager, Caribbean, GTECH Corpora-

tion, Ms. Junia John-Straker, CEO, Lutheran

Social Services of the Virgin Islands and Brian

Gardine, Manager, Caribbean Lottery Services.

The Mega Millions jackpot hit record territory in April.

The jackpot grew to a record– breaking, historical estimate of $660 million.

This of course brought much demand for tickets in the next few days, long lines and even longer hours for our USVI staff.

Some players waited in line for over an hour to buy their tick-

ets at the store.

However, Six 5/5 ticket winners claimed from Southern California and Three others were in Sacramento, Red-ding and Mill Valley in Northern Cali-fornia. The numbers drawn were 9, 19, 34, 44, 51 and the Mega number was 24.

U S V I R G I N I S L A N D L O T T E R Y M E G A M I L L I O N R E C O R D

C E L E B R A T I O N

Page 5 V O L U M E 2 , I S S U E 2

On Tuesday June 19th, our DR counterparts celebrated their third anniversary of the first Loto Real ticket sold in their terminals, thus initiating a big step both for themselves and their client, Loto Real, Dominican Republic. A cocktail was held where a video was presented highlighting the unique moments. Featuring activations, draws, games, employees, parties and initiatives; 3 years of great achievements, challenges, in-ternal and market changes:

A N T I G U A L O T T E R Y S U P E R L O T T O N E A R M I S S

Page 6 V O L U M E 2 , I S S U E 2

Aubrey Jardine [pictured left] recently became EC$20,000 richer missing

the super million jackpot by one number.

Antigua also paid out EC$4,000.00 to loyal Keno player, Nuran Simon,

Truly showing that “You Must Be In It To Win It!”

Q2: BUILDING EXCELLENCE AWARDEES May

Arlene Alexander Silver In recognition of your ongoing volunteer commit-ment to the "Warehouse Clean-Up Project" Madeline Taylor Silver

Natalia Barnes Silver

Arainna Walcott Silver

In recognition of your outstanding service to our retail customers during the world's record highest

MegaMillions Jackpot surge

Brian Gardine Silver

Felicita Rhymer Silver

Jennifer Garland Silver

Karen Joyce Silver

Keitha Joyce Silver

Krystal Fingal Silver

Leon Patrick Silver

Natasha Daniel Silver

Sh'reen Arri Silver

June

Madeline Taylor Silver

In recognition to your commitment to the servicing of Barbuda agent - "Island Drinks Depot"

Valarie Sprouse Silver

In recognition of your diligence and commitment to upholding Finance policies and procedures.

# Of BE Payouts To

Date

2012 BE AWARDS PAY-

OUT [USD] % USED

19 $7,300.00 35%

G T E C H A N T I L L E S N E W B I E S & P R O M O T I O N S P R O F I L E

Page 7 V O L U M E 2 , I S S U E 2

Name: TACIANA MARTEN

Status: NEW HIRE

Start Date: 18 June 2012

Position: SALES ASSOCIATE [Cashier]

Location: PRODIGAL LOTTERY SERVICES, NV

Name: VERONICA JACKSON

Status: PROMOTION

Promoted To: AGENT REPRESENTATIVE

Previous Position: SALES ASSOCIATE [Cashier]

Location: PRODIGAL LOTTERY SERVICES, NV

Name: TREVOR SMITH, JR

Status: INTERN

Start Date: 9 July 2012

Position: GENERAL OFFICE ASSISTANT

Location: ANTIGUA LOTTERY COMPANY

WORKPLACE COMICS

Employee Of The Site; Antigua

Natalia Barnes

HR Coordinator

Cashier Of The Year

Arelis Peguero - St. Maarten

Office Manager Of The Year &

Employee Of The Year

Paula Williams - St. Maarten

Most Outstanding Finance Member

Katrina Dottin

Senior Accountant

Employee Of The Site; Barbados

Jason Martindale

Sales Coordinator

Page 8 W H A T ’ S H A P P E N I N G ?

Agent Rep of The Year; Dominican Republic

Rafael Estevez

Employee Of The Site; St. Maarten

Gloria Bazil-Henry

Accounts Pay/Rec. Coordinator

Site of The Year - St. Maarten

[Accepted by Lepido Pilier— Agent Representative]

Page 9 V O L U M E 2 , I S S U E 2

Employee Of The Site; USVI

Arainna Walcott

Field Office Coordinator

Cashier Of The Year

Karen Joyce - USVI

Employee Of The Site; Dominican Republic

Pablo Higueras

Not Shown:

Joan Francis—Employee Of The Site; Jamaica,

Vernicia Nisbett - Employee Of The Site—St. Kitts

Cecil Greene - Agent Rep Of The Year—St. Kitts

Figure 1: Barbados currently controls the IST Category with USD$3,592,518.00 in sales, followed by USVI with USD$1,520,347.25 | Antigua with USD$412,653.16 | St. Maarten with USD$232,886.00 and St. Kitts with USD$119,799.63.

Spotlight on E-learning

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e-learning Catalog Sample

Advanced SUSE Administration: Part 1

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Building Strong Customer Relations (CS-

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Business Meeting Skills (PD-EK-17502)

Communicating Across Cultures (PD-EK-

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Dealing With Challenging Customer In-

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Developing and Implementing a Strategic

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German, Level 1 Business (LG-EK-25821)

Getting the Results Without the Authority:

Completing the Project (PM-EK-24822)

Introduction to Expense Report (TA-1-112)

Sales Cycle Basics (CS-EK-15184)

Go to training.gtech.com and log in using your

SAP ID# to begin a new course today!

2012 Training Preview

Stay tuned as Learning Services is planning for classroom

training 2012!

• Leadership Programming:

Management Development Curriculum

[July 10 -13; Accra Beach Hotel; Barbados]

Professional Skills training (DiSC Behavioral Profiling for

teams and individuals, Communication skills training,

etc.)

Career Focus & Talent Builder Workshop for employees

and managers

On-demand, just-in-time & virtual classroom facilitation

Facilitators Dave Forman from Human Capital Institute,

Lisa Tomlin and John Kennedy from Lee Hecht Harrison

provided many tools and techniques which will be used go-

ing forward. Dawn Pinto from GTECH Learning Services

shared lots of examples in her engaging facilitation which

gave the participants more insight into their personal com-

munication style and how that can be leveraged to have

more effective communication and more productive rela-

tionships. The week wrapped up with an in depth review of

the performance management process.

(Continued from page 3) Although it was an intense week they all felt empow-

ered with new knowledge, skills, tools and tech-

niques which they plan to implement immediately.

But it was not all work and no play. There were op-

portunities for socializing among the Managers and

Supervisors some of whom had only met via phone.

The group also helped one of their colleagues to cel-

ebrate her birthday during the week. Overall it was a

memorable and rewarding experience which will

serve our Managers and Supervisors well.

Page 13 V O L U M E 2 , I S S U E 2

July

7—Fausto Lopez

7—Pablo Suero

10—Elizabeth Makhoul

13—Juna F. Pena

14—Sh’reen Arri

17—Fiona Proctor

18—Veronica Jackson

23—Giordano Luna

24—Wendell Goodman

August

2 — David Harding

9 - Sandra Tavarez

14—Francyne Reggies

16 —Zerelda French

21—Diane Chambers

22—Edwin Browne

24—Brian Murphy

26—Fay Wiltshire

28—Anthony Cadogan

29—Denisse Pichardo

30—Michelle Jones

We missed it in the Q1 Edition of “What’s Happening?” so

CONGRATULATIONS are in order for:

1. Brendan Hames; Country Manager GTECH Antilles and his

wife who gave birth to their first child, a girl, Quinn Cathe-

rine Hames born on January 15, 2012.

2. Karen Joyce; Sales Associate—USVI, who gave birth to her

second child and first boy, Jahxai Todman on February

17, 2012; and,

3. A’nyssa Richardson; Sales Associate-USVI, who also gave

birth to her first child, her son, A’yden Francis on 29

March 2012.

September

8 - Danel Rodriguez

8- Vaneta Ann Francis

8 - Trevor Smith

19 - Luis Marrero

21— Oscar Lenck

Special Q3 Service Anniversary Greeting to:

Arainna Walcott; USVI —10 years [20 Aug]

Felicita Rhymer; USVI—10 years [20 Aug]

Carol Lake; Antigua—5 years [16 July]

Michelle Headly; Barbados—5 years [ 2 July]

Veronica Jackson ; St. Maarten—5 years [21 August]

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