qa-bih: past achievements and future challenges mag. oliver vettori
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QA-BiH: Past achievements and future challenges Mag. Oliver Vettori. April 2008. Areas of achievement. Awareness: Recognising the need for explicit quality management strategies and quality assurance systems Structure: Laying the formal foundation for the internal quality culture - PowerPoint PPT PresentationTRANSCRIPT
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QA-BiH: Past achievements and future challenges
Mag. Oliver Vettori
April 2008
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EQM
March 2008Evaluierung & Qualitätsmanagement in der Lehre 2
Areas of achievement
Awareness: Recognising the need for explicit quality management strategies and quality assurance systems
Structure: Laying the formal foundation for the internal quality culture
Procedures: Establishing an instrumental framework for quality measurement and quality development
Internationalisation: Demonstrating quality-related efforts to the external stakeholders
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EQM
March 2008Evaluierung & Qualitätsmanagement in der Lehre 3
Area 1: Quality awareness
“The main challenge lies in changing the informal and implicit approach to quality to a formal and explicit culture and in making this difference understandable”
(WUS Austria, Quality Culture Brochure)
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EQM
March 2008Evaluierung & Qualitätsmanagement in der Lehre 4
Area 1: Achievements...
Raising quality awareness (Seminars,
Workshops, Conferences, Discussions…)
Disseminating information (Brochures, QA
handbooks, websites, evaluation materials…)
Encouraging stakeholder involvement (Stakeholder Trainings, Involvement in QA groups and
decision making boards, feedback loops…)
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EQM
March 2008Evaluierung & Qualitätsmanagement in der Lehre 5
... and some future challenges
Quality relevance instead of mere quality awareness
Reciprocal communication instead of one-way information
Stakeholder participation instead ofstakeholder involvement
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EQM
March 2008Evaluierung & Qualitätsmanagement in der Lehre 6
concepts
organisation
implementation
Area 2: Structure
Vizerektorat für Lehre
QA office
Senate
conciliatory
reports
lays foundation
Evaluation Committee
Study administrationStudy law
recommends
Curriculum Committee
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EQM
March 2008Evaluierung & Qualitätsmanagement in der Lehre 7
Area 2: Achievements…
Quality assurance offices (professionalisation
of the QA administration)
Involvement of top management (QA is currently being recognised as an area of
strategic importance)
Infrastructure (technical equipment, staff, resources etc.)
Process definitions (for evaluation and routine
processes )
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EQM
March 2008Evaluierung & Qualitätsmanagement in der Lehre 8
... and some future challenges
Joint quality efforts instead of delegating QA responsibilities
Flexible and supportive structures instead of inelastic rules and regulations
Combining top down and bottom up approaches
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EQM
March 2008Evaluierung & Qualitätsmanagement in der Lehre 9
Area 3: Procedures
Graduate surveys, round tables, feedback box, premiums and awards, student evaluation of teaching, questionnaires, program monitoring, focus groups, advisory board, accreditation, process analysis, sounding boards, discussion groups, staff development program, premiums, fast feedback, midterm review, external evaluation, tutoring, peer reviews and peer observation of teaching, standards, rules and procedures, student satisfaction surveys, reporting, evaluation research, counselling, guidelines, handbooks, stakeholder reviews, curriculum assessment …
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EQM
March 2008Evaluierung & Qualitätsmanagement in der Lehre 10
Area 3: Achievements...
Student evaluation of teaching (questionnaires, reports, monitoring procedures)
Graduate surveys (questionnaires, reports,
monitoring procedures)
Information Systems (systematic data
collection and data analysis)
Institutional self-evaluations (currently being prepared)
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EQM
March 2008Evaluierung & Qualitätsmanagement in der Lehre 11
... and some future challenges
Quality cultures instead of quality bureaucracies
Quality development instead of mere quality measurement
(learning) outcome orientation
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EQM
March 2008Evaluierung & Qualitätsmanagement in der Lehre 12
Area 4: Achievements...
Demonstrating quality efforts (compliance
with standards and terminology, QA handbooks and
brochures, change of self- and heteropresentation) International exchange (conferences,
workshops, partner universities)
Starting Bologna Process (new degree
programs, ECTS credits, learning outcomes…)
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EQM
March 2008Evaluierung & Qualitätsmanagement in der Lehre 13
... and some future challenges
Developing the internal culture instead of polishing the surface
Focussing on the spirit of the Bologna declaration instead of mere technicalities
Balancing inward orientation and outward orientation
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EQM
March 2008Evaluierung & Qualitätsmanagement in der Lehre 14
An impossible task?