quality 1

Oracle Quality: Defect Tracking and Vendor Return ProcessPresented by:Rahul SharmaKishore Bodhireddywww.ubex.comNorCalOAUG

Oracle Quality: Defect Tracking and Vendor Return ProcessCopyright 2004 Ubex Corporation

AgendaIntroductionProcess OverviewBusiness CaseScenarioIssuesSolution OverviewDefect TrackingVendor ReturnsCosts/Benefits of ImplementationConclusions


Ubex CorporationPremier provider of end-to-end business solutions8+ years in high-tech verticalExclusive focus on Oracle ApplicationsOracle PartnerFounded by Oracle AlumnusService OfferingsImplementationUpgradeCustomizationsMaintenanceIntegrationSupport


Introduction to Oracle QualityEstablish quality standards for products and processes across the enterpriseEnsure product tests are performed at the right time and document all test results.Collect information about product defects, their causes and their related dispositionsAlert appropriate personnel when products do not conform to required standardsProvides flexible reporting on all aspects of quality managementTerminologies:Collection elements, specifications, collection plans, actions and alerts, data collection options

Oracle Quality is an integrated quality management application designed to help manufacturers in their quest for zero defect. Helps achieve:


Introduction (contd.)ClientA high-tech manufacturer, ISO 9000 certifiedBusiness IssueError-prone and cumbersome defect tracking systemDisconnected and manual processesSolutionOracle Quality, part of Oracle Manufacturing suite

As per client policy, we cannot reveal client name


Process Overview

128.bin


Scenario

Disparate SystemsCustom application for defect creationTransactions in Oracle ApplicationsShipping authorization in a third applicationBatch programs to synchronize dataDisconnected and manual processes


IssuesProcess IssuesSlow defect creation to corrective action cycle

Due to waiting timesLong wait time for work orders

Lower customer satisfactionParts rejected in receiving without defect creationMultiple disposition not supported by the systemData IssuesMissing information for defect creation

Part #, Work order #, PO #, Defect #Data invariably out-of-syncDuplicate data entryError in debit amountsIncorrect information on shipments


Issues (contd.)Security IssuesInability to restrict field level accessAnyone with access to receiving could access PO inspection User Interface IssuesNot very user friendly or intuitiveInflexible list of valuesLack of up-to-date help documentation


Solution Options

OptionAdvantagesDisadvantagesImplement 3rd Party Software Short implementation time Disparate systems Licensing Cost Retraining of usersEnhance existing system Proprietary processes supported Long development timeImplement Oracle Quality Short implementation time Product flexibility helps support proprietary processesRetraining of users


Solution OverviewDMRMRBMRB PlanShipping PlansDMR PlanMRB PlanInspection PlanDMR PlanMRB PlanMRB PlanShipping Plans

129.bin


Processes SupportedReceiving Inspection: Acceptance / rejection process for parts delivered by supplier.Assembly defect tracking: Defect tracking process on the manufacturing shop floor.Test Inspection: Defect tracking process during system testing.Stock Inspection: Defect tracking process for parts in stock.Disposition processCorrective Action processVendor Returns: Shipping and Accounting


Collection Plan Overview

180.bin


Features of ImplementationProcessCreation of DMR enforced on rejection of parts in receiving DMR creation done by 4 different groupsDMRs dispositioned by one groupConsolidated non-conformances for disposition through parent-child plansEnabled creation of multiple dispositionsEnforced validations on disposition and nonconformance quantitiesCorrective Action and disposition handled by same planIntegrated shipping and accounting process for RTV itemsSupported domestic and international shipmentsDebit memo creation automated in Oracle Inventory


Features of Implementation (contd.)DataRestricted LOV used to enforce data integrity Automated data entry for shipping and accountingSecurityAccess to collection plans restricted to select groupsField level security enforced through setupsUnauthorized access to receiving inspection eliminatedOthersCollection plans created from existing templates (available in 11.5.9)

Template PO Inspection PlanTemplate WIP Component SegregationDefined fields as mandatory or non-mandatoryDefined fields as conditionally mandatoryDisplayed fields made non-editable


Benefits of ImplementationCompletely integrated defect tracking and vendor return processesReal time information availableFaster defect creation to corrective action cycleEliminated duplicate data entryReduced manual debit memo creation by 50%Minimized data entry errorVendor debit amountsMore in sync data


Costs of ImplementationInfrastructureNo additional hardware and instanceLicensing No additional licensing required for manufacturing usersImplementationImplementation time nearly 25% below estimatedTrainingMinimal


ConclusionsAttractive ROIImproved productivityImplementing Oracle Quality makes good business sense


For more information: www.ubex.comQ & A

As per client policy, we cannot reveal client name

quality 1

Documents

vendor return processcopyright

defect creationtransactions

defect creationpart

shipmentsoracle quality

comnorcaloaugoracle

binoracle quality

vendor return processpresented

manual processesoracle