Questionnaire

Dear Respondent,

I am a student of lovely professional University (LPU) and doing MBA. This survey is designed to understand bank account holder’s satisfaction on internet banking. So, please spare some precious time of years to make my study complete.

Name of respondent …………………………………………………………

Gender

Male { } Female { }

Age

Below 25 years { } 25-50 years { } Over 50 years { }

Profession

Business { } Employee (job) { }

Student { } House wife { }

1. Do you have any Bank Account?

Yes { } No { }

2. Which method do you use for banking?

Online { } Offline { }

(If choose offline, answer question no. 14 directly)

3. In which Bank do you have your Accounts?

State bank of India { } HDFC bank { }

Punjab national bank { } ICICI bank { }

Oriented bank of commerce { }

If any other, please specify………………………………………………………………

4. What induced you to begin on-line bank Account?

The brand name of the bank { } Reference by friends { }

Advertisement { } Easy and quick { }

5. While opening up the account, were you aware of internet banking services provided by your bank?

Fully aware { } had an idea { } No { }

6. What is the most important factor you opened an account in an internet bank?

(1: the most Important, 5: the least important)

Convience (24 hours services, anywhere connectivity { }

Easy to maintain my banking transaction activity { } Low service charge { }

Safe and secure { } Better rates { }

7. Rank the following internet banking services provided by bank acc to your importance.

(1: the most Important, 5: the least important)

ATM { } Debit card { }

Credit card { } Mobile banking { }

Internet banking { }

8. What are your main transactions you would prefer to do by net?

Order a cheque book { } Money transfers { }

Credit fixed deposit online { } Request a demand draft { }

Checking of your current balance { } Pay bills { }

Request for stopping payment on a cheque { }

9. In general, how often do you use online banking services?

Never { } Rarely { } Sometimes { }

Often { } Very often { }

10. Do you feel safe in disclosing your details on net?

Yes { } No { }

11. Are you satisfy with your bank services?

Yes { } No { }

12. How would you rate the internet banking facility provided by your bank?

Excellent { } Very good { } Good { }

Average { } Poor { }

13. What other services you would like to have through internet banking?

………………………………………………………………………………………………………

14. What not you use internet banking services of your banks?

Never heard of internet banking { } Not available through my bank { }

Haven’t taken time to open an account { } Concerned about security { }

Questionnaire

Dear Respondent,

We student of Lovely Professional University (LPU) doing MBA conducting a survey. This survey is designed to understand the perception regarding various investment avenues among Businessman or Salaried persons in Jalandhar. So, Please spare some precious time of yours to fill it correctly to make our study complete.

Name of the respondent: - ……………………………..

Gender:-

Male { } Female { }

Age:-

Below 25 years { }

25-50 years { }

Over 50 years { }

Occupation:-

Business { } Salary person { }

Monthly income:-Below Rs 5000 { } Rs 5000-15000 { }Rs 15000-2500 { } Above Rs 25000 { }

In case Businessman Specify Income(in Rs.)_____________________

1) Do you have any awareness regarding investment?

Yes { } No { } 2) Do you plan your investments? (If no then go to Qs. No. 16)

Yes { } No { }

3) What is your objective behind investments?

(a) Safety of Capital { } (b) Retirement { } (c) Beating Inflation { } (d) Tax Minimization { } (e) Liquidity { } (f) Growth of Capital - Returns { } (g) Others (please specify) ________________________________

4) How much of your money you prefer to invest?

a) 10% - 20% { } b) 20% - 30% { }

c) 30% - 50% { } d) More than 50% { }

5) For what time -period you would invest?

a) Less than 6 months { } b) 6 months-1 year { }

c) 1 year-3 years { } d) more than 3 years { }

6) On basis of Risk, which type of investment you prefer to invest?

a) Capital { } b) shares { }

c) Fixed deposits { } c) gold { }

e) Mutual fund { } f) insurance { }

If any other one please specify ……………………………………..

7) From where you get information regarding investment schemes?

a) Advertisement { } b) Company Sales force { } c) Friends / Relatives { } d) Magazines /Newspaper { } If any other please specify ……………………………………..

8) Which medium you choose while investing your money? (Select any 1)

a) Yourself { } b) Through any stock broking company. { } c) Sub broker/ Agents { } d) Through Banks { } If any other please specify………………………………………

9) Are you planning to increase your investment in existing plans in future?

Yes { } No { }

10) Would you like to recommend your friends to invest in your existing plan?

Yes { } No { }

11) Are you satisfied with your investment decision, Please rate?

a) Highly satisfied { } b) Satisfied { } c) Less satisfied { } d) Not satisfied { }

12)Following are some factors considered while investment. Please rate them accordingly.

(1-Strongly agreed,2-Agreed,3-Neutral,4-Disagreed,5-Strongly Disagreed)

1 2 3 4 5

a)Family Protection __ __ __ __ __

b)Tax Benefits __ __ __ __ __

c)Risk Coverage __ __ __ __ __

d)Capital Appreciation __ __ __ __ __

e)Family Size __ __ __ __ __

f)Saving Motive __ __ __ __ __

g)Portfolio Choice __ __ __ __ __

h)Awareness __ __ __ __ __

13)Give your suggestion to improve investment activities ………………………………………………………………………………………..

………………………………………………………………………………………...

14) What was the reason for not planning your investment?

..................................................................................................................

(Thanks for spending your precious time)