quick install guide...2 3 get ready for great entertainment exciting times. you’re minutes away...

Quick Install GuideFibre to the PremisesBefore you start, make sure your nbn™ equipment has been installed.

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Get ready for great entertainmentExciting times. You’re minutes away from a world of unparalleled entertainment. This guide will take you through the steps to get your WiFi Modem up and running in no time.

ContentsWhat’s in the box? 3Connection overview 4How to connect 6What do the lights mean? 8Stay connected with Foxtel Home Phone 9Troubleshooting 10Need assistance? 12

What’s in the box?

Ethernet Cable Power Pack Cable

nbn™ Fibre Connection Box (without cover)

nbn™ Fibre Connection Box (with cover)

2.4GHz WiFi Name (SSID) best for range

5.0GHz WiFi Name (SSID) best for streaming

WiFi password

Use this info to connect your WiFi.Keep it secret. Keep it safe.

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Check your nbn™ equipmentBefore you continue please ensure your nbn™ equipment has been installed.

nbn™ Connection Box

Yellow TippedEthernet Cable


Grey Telephone Handset Cable

WiFi Keep Me Card

Power Pack Cable

Top tipBefore you continue, please ensure that your nbn™ equipment has been installed. If you are installing your own nbn™ equipment then make sure you’ve completed the steps outlined in the nbn™ setup that came with your nbn™ Connection Box.

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UNI–D1UNI–V1 UNI–V2 UNI–D2 UNI–D3 UNI–D4

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Grey TelephoneHandset Cable



WiFi password


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WiFi Keep Me Card

Power Pack Cable


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WiFi password


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WiFi Keep Me Card

Power Pack Cable


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WiFi password

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1 2 1 2 3 4RESET POWER

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nbn™ Fibre Connection Box

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Phone 1

Phone 2

5.0GHz WiFi Network Name


WiFi Password

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How everything plugs together1 Connect your WiFi Modem to the

nbn™ Connection Box A

2 Plug in the Power Pack Cable and press the power button B

3 Connect via Ethernet or WiFi C

4 Connect to WiFi D

5 Connect your home phone E

Connection overview

FOX0959_HFC_Guide_Brand_Update_AW3a.indd 4-5

Connection overview

How everything plugs together1 Connect your WiFi Modem

to the nbn™ Connection Box A

2 Plug in the Power Pack Cable and press the power button B

3 Connect your iQ Box and other devices to WiFi C

4 Connect your home phone D

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WiFi password

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Power Pack Cable

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Input 1 Input 2

Digital Audio Out

Optical HDMI

12V DC5A max

USB5V DC 500mA

13V/18VDC350A maxCombined

TV aerial

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3

4B

DEthernet Cable

Power Pack Cable

Power Point WiFi Modem Telephone Handset iQ3/iQ4 Foxtel Box

WiFi Keep Me Card


WiFi connection

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1 Connect your WiFi Modem to the nbn™ Connection Box

Connect the Red Tipped Ethernet Cable from the UNI-D1 port on the nbn™ Connection Box to the WAN port on the modem.

2 Connect the powerConnect one end of the Power Pack Cable to a nearby power point and the other end to the DC port located on the back of the modem. Switch the power point on and then press the Power Button on the modem.

3 Connect via EthernetThe modem has four Ethernet ports to connect to your favourite devices, like your set-top box, laptop or game console. Just connect the Yellow Tipped Ethernet Cable from an Ethernet Port on the modem to the Ethernet Port on your device. Use the Gigabit Port for optimum streaming.

How to connect


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WiFi password

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Phone 2Cable Input

Digital Audio Out

Optical HDMI Ethernet

12V DC5A max

USB5V DC 500mA

Coaxial




WiFi password

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Input 1 Input 2

Digital Audio Out

Optical HDMI

12V DC5A max

USB5V DC 500mA


TV aerial

C

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WiFi password

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Power Pack Cable

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Input 1 Input 2

Digital Audio Out

Optical HDMI

12V DC5A max

USB5V DC 500mA


TV aerial

Gigabit

WAN

Power

DC

10/100

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DSL

Phone 1

Phone 2




WiFi password

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Power Pack Cable

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Input 1 Input 2

Digital Audio Out

Optical HDMI

12V DC5A max

USB5V DC 500mA


TV aerial

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WAN

Power

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DSL

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WiFi Password

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5 Connect your Home PhoneUse the Grey Telephone Handset Cable to connect your existing telephone handset to the Phone 1 port on the Foxtel Hub.

Top tipYour Foxtel Home Phone service is delivered using VoIP technology via the Phone 1 port on your modem. VoIP enables you to make calls over your Foxtel Broadband service.

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2.4GH z WiFi N ame (SSID) best for ra nge

5.0GHz WiFi Name ( SS ID) be st for s treami ng

WiFi pa sswor d

Use t his info to co nnect your WiFi.Keep it se cret. Kee p it safe.

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Reset

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USB

DSL

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4 Connect via WiFiGo to WiFi Settings on your device and select the modem network (found on your WiFi Keep Me Card D or the back of your modem).

If you stream a lot of video through that device, we suggest you select the FoxtelHubMedia network, if available. Then enter your WiFi password shown on your WiFi Keep Me Card .

If your device supports WPS connection, you can simply press the Connect (WPS) button on your modem until it �ashes blue and then activate WPS mode on your chosen device (as shown in your device’s manual).

The modem and your device should automatically discover and connect to each other.

WiFi Keep Me Card

WiFi-enabled device WiFi Modem

Top tipWiFi Protected Setup (WPS) allows the modem and your devices to pair to each other without the need to input passwords.

How to connect

Connect (WPS)

Internet

WiFi

iQ Connected

Voice


How to connect

1 Connect via WiFiGo to WiFi Settings on your device and select the modem network (found on your WiFi Keep Me Card C or the back of your modem).

If you stream a lot of video through that device, we suggest you select the FoxtelHubMedia network, if available. Then enter your WiFi password shown on your WiFi Keep Me Card.

2 Connect your Home PhoneIf you have a home phone service with your Foxtel Broadband bundle, use the Grey Telephone Handset Cable to connect your existing telephone handset to the Phone 1 port on the Foxtel Hub.

If your device supports WPS connection, you can simply press the Connect (WPS) button on your modem until it flashes blue and then activate WPS mode on your chosen device (as shown in your device’s manual).


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WiFi-enabled device

WiFi Keep Me Card

WiFi Modem WiFi Modem


Existing Telephone Handset




WiFi password


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Reset

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DSL

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4 Connect via WiFiGo to WiFi Settings on your device and select the modem network (found on your WiFi Keep Me Card D or the back of your modem).

If you stream a lot of video through that device, we suggest you select the FoxtelHubMedia network, if available. Then enter your WiFi password shown on your WiFi Keep Me Card.

If your device supports WPS connection, you can simply press the Connect (WPS) button on your modem until it flashes blue and then activate WPS mode on your chosen device (as shown in your device’s manual).


WiFi Keep Me Card

WiFi-enabled device WiFi Modem


How to connect

Connect (WPS)

Internet

WiFi

iQ Connected

Voice


D




WiFi password

Top tipYour Foxtel Home Phone service is delivered using VoIP technology via the Phone 1 port on your modem. VoIP enables you to make calls over your Foxtel Broadband service.

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What do the lights mean?

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What do the lights mean? Stay connected with Foxtel Home Phone

WiFi Modem

Connect WPSUse for quick WiFi setup of WPS-supported devices. It will be solid blue when it’s ready to press. When pressed, the light will flash blue for two minutes to indicate it’s ready to connect a device.

VoiceThe solid blue light means that your Home Phone service is connected to the network and ready to use. Solid red means your Home Phone service is unable to connect to the network. No light means your Home Phone service has been disabled.

InternetThe light will be solid blue when your modem is connected to the internet, flashing red when establishing a connection and solid red when not connected to the internet.

WiFiSolid blue means it’s available to connect to WiFi-enabled devices. Flashing red means your modem is powering up. No light means that the WiFi function has been disabled on the modem.

iQ ConnectedWhen solid blue, your iQ Set Top Box is connected to your modem. No light means it’s not connected.

If you have a home phone service with your Foxtel Broadband bundle, then the following features are included; unlimited standard local calls, voicemail and call waiting.

Like to get more from your home phone? Stay in touch with family and friends with our National & Mobile Calls Pack and/or International Calling Pack.

Your plan may come with additional calls included. To find out more, including call charges and handy extras, go to foxtel.com.au/homephonehelp



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WiFi Modem

Stay connected with Foxtel Home Phone

How to use common home phone features1 Voicemail

The first time you call your voicemail service, voice prompts will guide you through recording your personal greeting and setting up a PIN. You’ll need to enter your PIN when calling from another landline or mobile phone.

Accessing your voicemail

Call 125 101

2 Call WaitingWhen you’re on a call, Call Waiting will let you know someone is trying to ring you by playing two beeps every five seconds. You can put your current call on hold and take the second call, then switch between callers.

To answer an incoming call or switch between calls

RECALL Dial tone 2

To hang up one call and return to the other

RECALL Dial tone 1

To reject an incoming call RECALL Dial tone 0

Turn ON Call Waiting * 4 3 # Announcement

Turn OFF Call Waiting * 4 3 # Announcement

3 Call ReturnMissed a call? Call Return lets you retrieve the number of your last unanswered call.

Using call return

For 35¢ per call plus standard call charges, simply dial * 1 0 # and the last

unanswered caller’s phone number within the last 48 hours will be announced (excludes blocked numbers).

You’ll then be given the option to return the call by pressing 1 .

Top tipYour default PIN is the last six digits of your phone number.

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Stay connected with Foxtel Home Phone

Top tipYour default PIN is the last six digits of your phone number.

How to use common home phone features

1 VoicemailThe first time you call your voicemail service, voice prompts will guide you through recording your personal greeting and setting up a PIN. You’ll need to enter your PIN when calling from another landline or mobile phone.

Accessing your voicemail

Call 125 101

2 Call Waiting When you’re on a call, Call Waiting will let you know someone is trying to ring you by playing two beeps every five seconds. You can put your current call on hold and take the second call, then switch between callers.

To answer an incoming call or switch between calls

RECALL Dial tone 2

To hang up one call and return to the other

RECALL Dial tone 1

To reject an incoming call

RECALL Dial tone 0

Turn ON Call Waiting

4 3 # Announcement

Turn OFF Call Waiting

# 4 3 # Announcement

3 Call Return Missed a call? Call Return lets you retrieve the number of your last unanswered call.

Using call return

For 35c per call plus standard call charges, simply dial 1 0 # and the last unanswered caller’s phone number within the last 48 hours will be announced (excludes blocked numbers).

You’ll then be given the option to return the call by pressing 1 .




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WiFi Modem










IQ ConnectedWhen solid blue, your iQ Set Top Box is connected to your modem. No light means it’s not connected.

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Internet stopped working?1 Check all your cables are plugged

in securely.

2 Press the power button on the back of the modem to turn it o�. Wait 60 seconds then press the power button again to turn it back on. It may take a few moments to reboot, but your modem will automatically con�gure itself to connect to the Internet.

3 Turn o� the power point then unplug the cable from the nbn™ Connection Box, wait 30 seconds, then plug it back in and switch on. Give it a few moments to reconnect itself to your modem.

Troubleshooting


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Digital Audio Out

Optical HDMI

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USB5V DC 500mA


TV aerial

Troubleshooting

Internet stopped working?1 Check all your cables are

plugged in securely.

2 Press the power button on the back of the modem to turn it off. Wait 60 seconds then press the power button again to turn it back on. It may take a few moments to reboot, but your modem will automatically configure itself to connect to the Internet.

3 Turn off the power point then unplug the cable from the nbn™ Connection Box, wait 30 seconds, then plug it back in and switch on. Give it a few moments to reconnect itself to your modem.

4 Lost or forgotten your WiFi password? If you’ve lost your WiFi Keep Me Card, you can find your setting details on the back of the modem. If you’ve changed your WiFi details, you can set them back to the default – just press the reset button underneath your modem for 10 seconds.

5 Foxtel Broadband running slow? If you’ve got a plan with data limits, first visit My Account at foxtel.com.au/myaccount to check you haven’t used all your included data. There are no excess data usage charges, however broadband speeds are slowed to 256kbps if your included monthly data allowance is exceeded.

Got an unlimited plan, or still have data allowance on your capped plan? Then try moving your device closer to the modem to see if there’s an improvement.

Obstacles, walls and interference from devices can affect WiFi speeds, so try to avoid these where you can.

Power Point WiFi Modem

My Account

Ethernet Cable

nbn™ Fibre Connection Box

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Optical HDMI Ethernet

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WiFi password

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Input 1 Input 2

Digital Audio Out

Optical HDMI

12V DC5A max

USB5V DC 500mA


TV aerial

1 2 1 2 3 4RESET POWER

iQ3/iQ4 Foxtel Box

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Need assistance?You’re not alone on your Foxtel Broadband journey. If you come across any bumps in the road, we’re here to help.

Check out our FAQs at foxtel.com.au/broadbandhelp

If you’re really stuck, we’ve got people on standby to give you a hand. Just call 131 999 and quote ‘Broadband’.

From time to time we need to update the network to keep the service running smoothly for you. To find out if any outages are scheduled in your area, visit foxtel.com.au/support/outage This page has been left blank intentionally.

This page has been left blank intentionally.

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quick install guide...2 3 get ready for great entertainment exciting times. you’re minutes away...

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