r f d - haryana tourism corporation...

(Results-Framework Document)for

R F D

Tourism

(2015-2016)

Government of Haryana

03/06/2015 3.09 PMGenerated on

Confirmation mail of RFD Submission has been sent to the user's email Id: [email protected] Organisation's Email Id: [email protected]

Section 1:Vision, Mission, Objectives and Functions

Results-Framework Document (RFD) for Tourism-(2015-2016)

To position Haryana as an important tourist desination

Mission

To increase tourists footfalls in HaryanaUpgradation and improvement in tourism infrastructureTo promote private sector

investment in tourism sectorTo upgrade and enhance tourism services to international levelDevelopment of Rural/village

tourism

Objectives

1 Use of technology to improve quality of tourism services and increase tourist footfall

2 To create/maintain new/existing infrastructure for tourism in the State

3 Creation of tourism related infrastructure funded under circuits & destinations by MoT

4 To encourage private sector investment in the tourism in PPP mode

5 To create employment opportunities in the State

6 To revamp the Organization Structure of Haryana Tourism Corporation

7 To promote Tourism and aggressivly Publicize Haryana as a Major National and International Destination

8 To strengthen the Finalicial Health of Haryana Tourism

Functions

To develop tourism infrastructure in the Public sector and private sector1

To encourage/facilitate the private investors in setting up of tourism/hotel projects2

Formulation/implementation of tourism policy3

Tourist Services-Supply of information, reservation of accommodation and provision of other amentities4

Construction/maintenance of tourist infrastructure5

Establishment, budget and accounts matters6

Human resource development in tourism sector7

Vision


Page : 2 of 24

Section 2:Inter se Priorities among Key Objectives, Success indicators and Targets

Results-Framework Document (RFD) for Tourism -(2015-2016)

Objective Weight Action Unit

Target / Criteria Value

Weight

80%100% 70% 60%90%

Very Good Fair PoorExcellent GoodSuccessIndicator

Use of technology to improve quality oftourism services and increase tourist footfall

6.00 Mobile Apps for onlineroom booking system

Design andDevelopment ofMobile Apps foronline room bookingsystem of HaryanaTourism

Date 30/11/2015 31/01/2016 31/03/201631/12/201531/10/20152.00[1] [1.1] [1.1.1]

Implementation ofIntegrated HotelManagement Software inTourist Complexes

Installation ofIntegrated HotelManagementSoftware in TouristResorts

No. 3 1 0242.00[1.2] [1.2.1]

selection of channel partner Appointment ofchannel partner formarketing of HTCthrough web agents.

Date 31/12/2015 31/03/2016 --31/01/201630/09/20152.00[1.3] [1.3.1]

To create/maintain new/existinginfrastructure for tourism in the State

43.00 Establishment/ Setting upof IHMs, ConventionCentres/ PortaCabins/Banquet Halls andConstruction/ Renovation ofRooms, Restaurant/ Bar/Fast Foods and Kitchens

Construction ofconvention center atFlamingo Touristcomplex, Hisar

Date 30/09/2015 31/12/2015 31/03/201631/10/201531/08/20152.00[2] [2.1] [2.1.1]

Construction ofSIHM at YamunaNagar

Date 30/09/2015 31/12/2015 31/03/201631/10/201531/08/20155.00[2.1.2]

Construction ofconvention hall intourist complexgauriyyabahadurgarh

Date 31/08/2015 31/12/2015 31/03/201631/10/201530/06/20152.00[2.1.3]

Construction ofMultipurpose Hallincluding

Date 31/12/2015 29/02/2016 31/03/201631/01/201630/11/20152.00[2.1.4]


Page : 3 of 24





Weight

80%100% 70% 60%90%


infrastructure worksetc. Pipli

Upgradation &structural change inexisting building &re-modeling of arexpansion of room &fast Food centre atexisting touristcomplex.Construction of newbuilding barrestaurant publictoilet kitchen storepantry reception giftshop etc at Hodel

Date 31/10/2015 29/02/2016 31/03/201631/12/201531/07/20152.00[2.1.5]

Construction ofshop,ATM room andother infrastructurework at JungleBabbler touristcomplex dharuhera

Date 30/09/2015 31/01/2016 31/03/201631/12/201531/07/20152.00[2.1.6]

Construction of shoproom and otherinfrastructure workat surkhab touristcomplex at Sirsa

Date 31/08/2015 31/12/2015 31/03/201631/10/201530/06/20152.00[2.1.7]

Construction ofhealth club in GolfCourse Faridabad

Date 31/12/2015 29/02/2016 31/03/201631/01/201630/09/20152.00[2.1.8]


Page : 4 of 24





Weight

80%100% 70% 60%90%


Construction ofATM room at petrolpump and alliedworks at Aravali GolfCourse Faridabad

Date 31/10/2015 29/02/2016 31/03/201631/12/201531/08/20152.00[2.1.9]

Construction ofmultipurpose hallkitchen 4 nos roomskitty party roomconference roompublic toilets sunstation rooms withelectric sub stationDG sets airconditioning ofmultipurpose hall firefighting securitysystem includingparking andlandscaping atadjoining HUDAGymkhana clubJagadhari yamunanagar

Date 30/11/2015 29/02/2016 31/03/201631/12/201531/10/20152.00[2.1.10]

Construction ofmultipurpose hallwith with toiletpantry and upgradation of existingparking kitchen attourist complex grey

Date 30/09/2015 31/01/2016 31/03/201631/12/201531/07/20152.00[2.1.11]


Page : 5 of 24





Weight

80%100% 70% 60%90%


pelican yamunanagar

Construction ofshop,ATM room andother infrastructurework at SandpiperTourist ComplexRewari

Date 31/10/2015 29/02/2016 31/03/201631/12/201531/08/20151.00[2.1.12]

Construction of ATMroom and otherinfrastructure workat Neelkanthi Touristcomplex kurukshetra

Date 31/10/2015 29/02/2016 31/03/201631/12/201531/08/20151.00[2.1.13]

Construction of staffquarter principalresidence etc at IHMRohtak

Date 31/12/2015 29/02/2016 31/03/201631/01/201630/09/20152.00[2.1.14]

Construction ofMotel,Bar Parkingroad at FlamingoHisar

Date 31/12/2015 29/02/2016 31/03/201631/01/201630/09/20152.00[2.1.15]

Construction of 4rooms additionalrooms and otherinfrastructure workat jungle babblerDharuhera

Date 31/12/2015 29/02/2016 31/03/201631/01/201630/09/20152.00[2.1.16]


Page : 6 of 24





Weight

80%100% 70% 60%90%


Converstion ofcovered varandainto rooms at touristcompled ballbhgarh

Date 31/12/2015 29/02/2016 31/03/201631/01/201630/09/20151.00[2.1.17]

Renovation of roomsand fast food centreat tourist complexpanipat and otherworks

Date 31/12/2015 29/02/2016 31/03/201631/01/201630/09/20151.00[2.1.18]

Renovation of bar atkingfisher touristcomplex Ambala

Date 31/12/2015 29/02/2016 31/03/201631/01/201630/09/20151.00[2.1.19]

Infrastructure inSurajkund CraftsMela

Date 31/01/2016 15/03/2016 31/03/201629/02/201631/12/20152.00[2.1.20]

Upgradation of roadin SurajkundComplex

Date 31/12/2015 29/02/2016 31/03/201631/01/201630/09/20151.00[2.1.21]

Construction of newrooms in variousTourist Complex

Date 30/11/2015 29/02/2016 31/03/201631/12/201531/10/20152.00[2.1.22]

Renovation of roomsin various touristcomplexes

Date 30/11/2015 29/02/2016 31/03/201631/12/201531/10/20152.00[2.1.23]

Creation of tourism related infrastructurefunded under circuits & destinations by MoT

8.00 Development of TourismCircuits

Completion ofConstruction Workof Yamuna Nagar -Panchkula - PoantaSahib Circuit Phase-I

Date 31/07/2015 29/02/2016 31/03/201630/09/201530/06/20152.00[3] [3.1] [3.1.1]


Page : 7 of 24





Weight

80%100% 70% 60%90%


Completion ofConstruction Workof Panipat -Kurukshetra -Pinjore CircuitPhase II

Date 31/07/2015 29/02/2016 31/03/201630/09/201530/06/20152.00[3.1.2]

Development of HeritageCircuit at Mahendergarh &Madhogarh

Preparation ofRFP/DCA &submission toHIDB/GOI

Date 30/11/2015 29/02/2016 31/03/201631/12/201531/08/20152.00[3.2] [3.2.1]

Development ofKurukshetra under KrishnaCircuit

Preparation of DPRand Submission toGovt of India forapproval.

Date 30/11/2015 29/02/2016 31/03/201631/12/201531/08/20152.00[3.3] [3.3.1]

To encourage private sector investment inthe tourism in PPP mode

4.00 Surajkund Nature Retreaton PPP basis

Submission of RFP /DCA to HIDB forapproval

Date 31/10/2015 29/02/2016 31/03/201631/12/201531/08/20151.00[4] [4.1] [4.1.1]

Integrated Tourism Resortcum spa at Mallah

Issue of Tender fordevelopment ofintegrated TourismResort cum spa atMallah

Date 31/10/2015 29/02/2016 31/03/201631/12/201531/08/20151.00[4.2] [4.2.1]

Development ofamusement park at Rohtak

Issue of Tender fordevelopment ofamusement park atRohtak Submissionof RFP/DCA

Date 31/08/2015 31/12/2015 31/03/201630/09/201530/06/20151.00[4.3] [4.3.1]

Camping Site at DamdamaSubmission of RFP/DCA

Issue of tender forCamping Site atDamdama

Date 31/10/2015 29/02/2016 31/03/201631/12/201531/08/20151.00[4.4] [4.4.1]

To create employment opportunities in theState

13.00 Implementation of "Hunar-Se-Rozgar Tak" Scheme

Candidates to beTrained by IHMs,Kurukshetra/

No. 1370 1066 914122015257.00[5] [5.1] [5.1.1]


Page : 8 of 24





Weight

80%100% 70% 60%90%


Rohtak/Faridabad/Panipat

Canditates to betrained by HaryanaTourism TouristResorts

No. 1245 966 830110413806.00[5.1.2]

To revamp the Organization Structure ofHaryana Tourism Corporation

6.00 Restrucuring of Staff ofHaryana TourismCorporation

Proposal ofRestructuring ofHaryana TourismCorporation Is sentto HBPE forapproval

Date 30/09/2015 31/12/2015 31/03/201631/10/201530/06/20153.00[6] [6.1] [6.1.1]

Framing of Service Rules ofHaryana TourismCorporation

Proposal of ServiceRules of HaryanaTourism CorporationIs sent to HBPE forapproval

Date 30/09/2015 31/12/2015 31/03/201631/10/201530/06/20153.00[6.2] [6.2.1]

To promote Tourism and aggressivlyPublicize Haryana as a Major National andInternational Destination

8.00 Marketing and Publicity ofthe tourism products toattract Domestic andForeign Tourists

Participation indomestic /Internationalseminar/exhibition-ITM, TTF, PATA,CII,SATTE, WTM,London, ITB Berlin,etc.Organising FairsBaisakhi Festival,Mango Mela,Heritage Festivaland SurajkundInternational CraftsMela. Road ws itancities with the helpof tour operators orby

No. 4 2 1357.00[7] [7.1] [7.1.1]


Page : 9 of 24





Weight

80%100% 70% 60%90%


engaging eventmanagementcompany. Specialpackages forChandigarh-Pinjore-Chandigarh;Chandigarh-Morni-Chandigarh;Chandigarh-Kurukshetra-Chandigarh alongwith transportfacilities.

Marketing of HaryanaTourism through Electronic/Print Media

Engaging EventManagementCompany/TourismAmbassador forhighlighting placesof tourist interest inHaryana throughprint advertisementsand other publicitymaterial of HaryanaTourism A 20-second TVcommercial and aradio jingle to bemade with brandambassadorendorsing HaryanaTourism’s Tourist

Date 31/10/2015 31/12/2015 31/01/201630/11/201530/09/20151.00[7.2] [7.2.1]


Page : 10 of 24





Weight

80%100% 70% 60%90%


Efficient functioning of RFD. 4.00 Finalize a strategic plan. Finalize the strategic planfor the next year.

Date 25/02/2016 27/02/2016 28/02/201626/02/201624/02/20162.0*

Timely submission of draft forapproval.

On-time submisssion. Date 29/05/2015 25/06/2015 30/06/201515/06/201525/05/20152.0

Improving internalefficiency/responsiveness/services deliveryof department

6.00 Develop RFDs for allresponsibility centres.

percentage of RCc covered % 90 70 60801002.0*

Implementation of Harsamadhan Percentage of complaintsresolved within prescribedtimline.

% 90 70 60801002.0

Delivery of services as perCitizen Charter.

Percentage of targetedservices

% 90 70 60801002.0

* Mandatory Objective(s)

Complexes.

To strengthen the Finalicial Health ofHaryana Tourism

2.00 Increasing profitability ofTourist Complexes ofHaryana TourismCorporation

Profitability ofTourist Complexesof Haryana TourismCorporation will beincrease by 25%during the year2015-16

% 22 17 1520252.00[8] [8.1] [8.1.1]


Page : 11 of 24

Section 3:Trend Values of the Success Indicators


Target Valuefor

ProjectedValue for

Objective ProjectedValue for

Action Success Indicator

FY 13/14

Unit

FY 15/16FY 14/15 FY 16/17

Actual Valuefor

Actual Valuefor

FY 17/18

-- 30/11/2015DateDesign andDevelopment ofMobile Apps for onlineroom booking systemof Haryana Tourism

Use of technology to improve qualityof tourism services and increasetourist footfall

Mobile Apps for onlineroom booking system

-- -- --[1] [1.1] [1.1.1]

-- 3No.Installation ofIntegrated HotelManagement Softwarein Tourist Resorts

Implementation ofIntegrated HotelManagement Software inTourist Complexes

-- -- --[1.2] [1.2.1]

-- 31/12/2015DateAppointment ofchannel partner formarketing of HTCthrough web agents.

selection of channelpartner

-- -- --[1.3] [1.3.1]

-- 30/09/2015DateConstruction ofconvention center atFlamingo Touristcomplex, Hisar

To create/maintain new/existinginfrastructure for tourism in the State

Establishment/ Setting upof IHMs, ConventionCentres/ PortaCabins/Banquet Hallsand Construction/Renovation of Rooms,Restaurant/ Bar/ FastFoods and Kitchens

-- -- --[2] [2.1] [2.1.1]

-- 30/09/2015DateConstruction of SIHMat Yamuna Nagar

-- -- --[2.1.2]

-- 31/08/2015DateConstruction ofconvention hall intourist complexgauriyya bahadurgarh

-- -- --[2.1.3]


Page : 12 of 24



Target Valuefor

ProjectedValue for



FY 13/14

Unit

FY 15/16FY 14/15 FY 16/17

Actual Valuefor

Actual Valuefor

FY 17/18

-- 31/12/2015DateConstruction ofMultipurpose Hallincluding infrastructureworks etc. Pipli

-- -- --[2.1.4]

-- 31/10/2015DateUpgradation &structural change inexisting building & re-modeling of arexpansion of room &fast Food centre atexisting touristcomplex. Constructionof new building barrestaurant public toiletkitchen store pantryreception gift shop etcat Hodel

-- -- --[2.1.5]

-- 30/09/2015DateConstruction ofshop,ATM room andother infrastructurework at Jungle Babblertourist complexdharuhera

-- -- --[2.1.6]

-- 31/08/2015DateConstruction of shoproom and otherinfrastructure work atsurkhab touristcomplex at Sirsa

-- -- --[2.1.7]

-- 31/12/2015DateConstruction of healthclub in Golf CourseFaridabad

-- -- --[2.1.8]


Page : 13 of 24



Target Valuefor

ProjectedValue for



FY 13/14

Unit

FY 15/16FY 14/15 FY 16/17

Actual Valuefor

Actual Valuefor

FY 17/18

-- 31/10/2015DateConstruction of ATMroom at petrol pumpand allied works atAravali Golf CourseFaridabad

-- -- --[2.1.9]

-- 30/11/2015DateConstruction ofmultipurpose hallkitchen 4 nos roomskitty party roomconference roompublic toilets sunstation rooms withelectric sub station DGsets air conditioning ofmultipurpose hall firefighting securitysystem includingparking andlandscaping atadjoining HUDAGymkhana clubJagadhari yamunanagar

-- -- --[2.1.10]

-- 30/09/2015DateConstruction ofmultipurpose hall withwith toilet pantry andup gradation of existingparking kitchen attourist complex greypelican yamuna nagar

-- -- --[2.1.11]


Page : 14 of 24



Target Valuefor

ProjectedValue for



FY 13/14

Unit

FY 15/16FY 14/15 FY 16/17

Actual Valuefor

Actual Valuefor

FY 17/18

-- 31/10/2015DateConstruction ofshop,ATM room andother infrastructurework at SandpiperTourist ComplexRewari

-- -- --[2.1.12]

-- 31/10/2015DateConstruction of ATMroom and otherinfrastructure work atNeelkanthi Touristcomplex kurukshetra

-- -- --[2.1.13]

-- 31/12/2015DateConstruction of staffquarter principalresidence etc at IHMRohtak

-- -- --[2.1.14]

-- 31/12/2015DateConstruction ofMotel,Bar Parking roadat Flamingo Hisar

-- -- --[2.1.15]

-- 31/12/2015DateConstruction of 4rooms additionalrooms and otherinfrastructure work atjungle babblerDharuhera

-- -- --[2.1.16]

-- 31/12/2015DateConverstion of coveredvaranda into rooms attourist compledballbhgarh

-- -- --[2.1.17]

-- 31/12/2015DateRenovation of roomsand fast food centre attourist

-- -- --[2.1.18]


Page : 15 of 24



Target Valuefor

ProjectedValue for



FY 13/14

Unit

FY 15/16FY 14/15 FY 16/17

Actual Valuefor

Actual Valuefor

FY 17/18

complex panipat andother works

-- 31/12/2015DateRenovation of bar atkingfisher touristcomplex Ambala

-- -- --[2.1.19]

-- 31/01/2016DateInfrastructure inSurajkund Crafts Mela

-- -- --[2.1.20]

-- 31/12/2015DateUpgradation of road inSurajkund Complex

-- -- --[2.1.21]

-- 30/11/2015DateConstruction of newrooms in variousTourist Complex

-- -- --[2.1.22]

-- 30/11/2015DateRenovation of rooms invarious touristcomplexes

-- -- --[2.1.23]

-- 31/07/2015DateCompletion ofConstruction Work ofYamuna Nagar -Panchkula - PoantaSahib Circuit Phase- I

Creation of tourism relatedinfrastructure funded under circuits &destinations by MoT

Development of TourismCircuits

-- -- --[3] [3.1] [3.1.1]

-- 31/07/2015DateCompletion ofConstruction Work ofPanipat - Kurukshetra -Pinjore Circuit Phase II

-- -- --[3.1.2]

-- 30/11/2015DatePreparation ofRFP/DCA &submission to

Development of HeritageCircuit at Mahendergarh&

-- -- --[3.2] [3.2.1]


Page : 16 of 24



Target Valuefor

ProjectedValue for



FY 13/14

Unit

FY 15/16FY 14/15 FY 16/17

Actual Valuefor

Actual Valuefor

FY 17/18

HIDB/GOIMadhogarh

-- 30/11/2015DatePreparation of DPRand Submission toGovt of India forapproval.

Development ofKurukshetra underKrishna Circuit

-- -- --[3.3] [3.3.1]

-- 31/10/2015DateSubmission of RFP /DCA to HIDB forapproval

To encourage private sectorinvestment in the tourism in PPPmode

Surajkund Nature Retreaton PPP basis

-- -- --[4] [4.1] [4.1.1]

-- 31/10/2015DateIssue of Tender fordevelopment ofintegrated TourismResort cum spa atMallah

Integrated TourismResort cum spa at Mallah

-- -- --[4.2] [4.2.1]

-- 31/08/2015DateIssue of Tender fordevelopment ofamusement park atRohtak Submission ofRFP/DCA

Development ofamusement park atRohtak

-- -- --[4.3] [4.3.1]

-- 31/10/2015DateIssue of tender forCamping Site atDamdama

Camping Site atDamdama Submission ofRFP/DCA

-- -- --[4.4] [4.4.1]

-- 1370No.Candidates to beTrained by IHMs,Kurukshetra/ Rohtak/Faridabad/Panipat

To create employment opportunitiesin the State

Implementation of"Hunar-Se-Rozgar Tak"Scheme

-- -- --[5] [5.1] [5.1.1]

-- 1245No.Canditates to betrained by HaryanaTourism TouristResorts

-- -- --[5.1.2]


Page : 17 of 24



Target Valuefor

ProjectedValue for



FY 13/14

Unit

FY 15/16FY 14/15 FY 16/17

Actual Valuefor

Actual Valuefor

FY 17/18

-- 30/09/2015DateProposal ofRestructuring ofHaryana TourismCorporation Is sent toHBPE for approval

To revamp the Organization Structureof Haryana Tourism Corporation

Restrucuring of Staff ofHaryana TourismCorporation

-- -- --[6] [6.1] [6.1.1]

-- 30/09/2015DateProposal of ServiceRules of HaryanaTourism Corporation Issent to HBPE forapproval

Framing of Service Rulesof Haryana TourismCorporation

-- -- --[6.2] [6.2.1]

-- 4No.Participation indomestic / Internationalseminar/exhibition-ITM, TTF, PATA,CII,SATTE, WTM, London,ITB Berlin,etc.Organising FairsBaisakhi Festival,Mango Mela, HeritageFestival and SurajkundInternational CraftsMela. Road ws itancities with the help oftour operators or byengaging eventmanagementcompany. Specialpackages forChandigarh-Pinjore-Chandigarh;Chandigarh-Morni-Chandigarh;Chandigarh-

To promote Tourism and aggressivlyPublicize Haryana as a MajorNational and International Destination

Marketing and Publicityof the tourism products toattract Domestic andForeign Tourists

-- -- --[7] [7.1] [7.1.1]


Page : 18 of 24



Target Valuefor

ProjectedValue for



FY 13/14

Unit

FY 15/16FY 14/15 FY 16/17

Actual Valuefor

Actual Valuefor

FY 17/18

-- 30/04/2015DateFinalize the strategic plan forthe next year.

Efficient functioning of RFD. Finalize a strategic plan. -- -- --*


Kurukshetra-Chandigarh along withtransport facilities.

-- 31/10/2015DateEngaging EventManagementCompany/TourismAmbassador forhighlighting places oftourist interest inHaryana through printadvertisements andother publicity materialof Haryana Tourism A20-second TVcommercial and aradio jingle to be madewith brandambassador endorsingHaryana Tourism’sTourist Complexes.

Marketing of HaryanaTourism throughElectronic /Print Media

-- -- --[7.2] [7.2.1]

-- 22%Profitability of TouristComplexes of HaryanaTourism Corporationwill be increase by25% during the year2015-16

To strengthen the Finalicial Health ofHaryana Tourism

Increasing profitability ofTourist Complexes ofHaryana TourismCorporation

-- -- --[8] [8.1] [8.1.1]


Page : 19 of 24



Target Valuefor

ProjectedValue for



FY 13/14

Unit

FY 15/16FY 14/15 FY 16/17

Actual Valuefor

Actual Valuefor

FY 17/18

-- 25/02/2016DateOn-time submisssion.Timely submission of draft forapproval.

-- -- --

-- 90%percentage of RCc coveredImproving internalefficiency/responsiveness/servicesdelivery of department

Develop RFDs for allresponsibility centres.

-- -- --*

-- 90%Percentage of complaintsresolved within prescribedtimline.

Implementation ofHarsamadhan

-- -- --

-- 90%Percentage of targetedservices

Delivery of services as perCitizen Charter.

-- -- --



Page : 20 of 24

Section 4:Acronym


AcronymSI.No Description

Haryana Infrastructure Development Board1 HIDB

State Institute of Hotel Management2 SIHM

Page : 21 of 24

Section 4:Description and Definition of Success Indicators and Proposed Measurement Methodology


Success indicator Description Definition MeasurementSI.No General Comments

Page : 22 of 24

Section 5 :Specific Performance Requirements from other Departments


Organisation TypeRelevant Success

Indicator

What is yourrequirement fromthis organisation

Justification for thisrequirement

LocationType

Please quantify yourrequirement fromthis Organisation

What happens ifyour requirement is

not met.State Organisation Name

Page : 23 of 24

Section 6:Outcome/Impact of Department/Ministry


Outcome/Impact ofDepartment/Ministry

Jointly responsible forinfluencing this outcome /impact with the following

department (s) / ministry(ies)

SuccessIndicator

FY 13/14 FY 15/16FY 14/15 FY 16/17 FY 17/18Unit


Page : 24 of 24

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