rbs si operator slidedeck

LIFECYCLE CARE FOR ELECTRONICS

TELEPLAN ASSET MANAGEMENT SOLUTIONS

February 2015

2

OUR VISION:

Integrated After Market

Supply Chain & Service Solutions

Recognized Number One Global Partner for

AGENDA

3

1. Teleplan at a Glance

2. Case Studies

3. Operator Challenges

4. Our Services

5. Tiered RBS Testing & Repair

6. Summary

Founded in Germany in 1983 – over 30 years of proven

performance in the After-Market-Service (AMS) industry

Headquarters in Amsterdam/The Netherlands. 20 Service Centers

in the Americas, Europe & Asia Pacific reaching 95 countries

After-Sales End-To-End Service Solutions for the 3C’s:

Computers, Communications, Consumer Electronics

With 5,500 Teleplanners, our annual 2013 revenue was

€ 309 million or $ 428 million

D&B #1 Rating four years in a row as a Global company for financial

stability and credit worthiness

OVER 30 YEARS OF PROVEN EXPERIENCE

4

LOCATED

CORE COMPETENCE

NUMBERS

FINANCE

HISTORY

Reynosa

Roseville

Mexicali Dallas

São Paulo

Harrisburg

Hong Kong

Penang

Singapore

Jakarta

Sydney

Suzhou

Shanghai Havant

Amsterdam

Hasselt Prague

Bydgoszcz

Tallinn

Zoetermeer

Colchester

OUR GLOBAL LOCATIONS SUPPORT 95 COUNTRIES

5

Service Center

Amsterdam - Worldwide HQ

COMPANIES AROUND THE WORLD CHOOSE TELEPLAN

6

CUSTOMERS RECOGNIZE THE QUALITY OF SERVICE WE DELIVER

7

2011

Excellence in

Reverse Logistics

Supplier Award

2012

Supplier of the

Year Award 2012

2013

Supplier of the

Year Award 2013

2014

Supplier

Appreciation

Award

2010

RIM/

BlackBerry Award

2011

Best in Class

Service Partner

2013

Best in Class

Service Partner

2013

Excellence in

Reverse Logistics

Supplier Award

LIFECYCLE CARE

Teleplanners

Technology Evolution

Place of Service

Systems & Processes

WE DELIVER COMPREHENSIVE LIFECYCLE CARE FROM POINT OF SALE

TO END OF LIFE

8

CUSTOMER

CARE

• Self service

support

• Live technical

support

• Transaction

handling

REVERSE

LOGISTICS

• Managed

logistics

• Warehouse

& fulfillment

PARTS

MANAGEMENT

• Parts planning

• Parts sourcing

& procurement

• Harvesting

SCREENING

& TESTING

• Returns

validation

• Inspection

& testing

REPAIR & RE-

FURBISHMENT

• Repair

• Refurbishment

• Packing &

kitting

RECYCLE &

RESELL

• Resell

• Controlled

Recycling

P. 9

APAC – JAKARTA, INDONESIA

Site Facts • Established April 2007 with Nokia mobile repair

• Expansion in 2009 to include Blackberry – B2X

• Site 1- 1,384 m2 and Site 2 – 1,396 m2

• ISO 9001:2008 & ISO 14001 Certified

• App 35KM from Soekarno-Hatta International Airport

• Started RBS repair program in May 2013 with Nokia(NSN)

• ESD, humidity & temperature controlled environment

• Support 24 WSC for Microsoft Mobile(Nokia) and 31 WSC and 4

Distributors for Blackberry

• Handle part fulfillment for HP which covers all deliveries to

Indonesia

• Expand to handle WSC for Samsung in Siduarjo (Surabaya) in Oct

2013.

Site Commodities / Capabilities • Mobile Phone, RBS (Radio Base Station), Digital Camera,

• Repair, Rework, Refurbish, Screen, Parts Fulfillments

• Walk-in service center – All product under Samsung Brand with L1

repair.

Customer Footprint

Repair Line

RBS Product

Parts

Fulfillment

Walk in

Service

Center

AGENDA

10


2. Case Studies


4. Our Services


6. Summary

OPERATIONS CONSOLIDATION OFFERS MEASURABLE BENEFITS

11

THE OUTCOMES

• One single point of control

• One continuous information set to facilitate efficient management

• Optimization of internal material and process flows

• Significant reductions in cash outflow

• Increased service and brand quality

• Another happy customer …

OUR CLIENT

Cisco, the world’s largest enterprise networking company serving global B2B clients

CLIENT’S CHALLENGE

• Globally fragmented service chain in forward and reverse logistics

• Eight suppliers were being used across 3 regions

• Multiple touch points in repair and distribution

• Service inconsistencies and excessive cycle times

• Disparate IT systems

• Inefficient use of resources and disproportionate overheads

OUR TELE-MADE SOLUTION

• Implemented measures to optimize the flow of products

• Developed a simplified all-in-one consolidated solution

• Standardized management processes and introduced new IT solutions

• Full Inventory Management & Forward/Reverse Logistics

• Configure To Order option

• Product recovery and Screening & Testing facility

• B2B messaging and Supply Chain Event Management

OUR APPROACH

• Assessed our client’s current supplier network

• Identified the returns inefficiencies

• Considered various financial factors including tax and duties

BENEFIT BEFORE AFTER

Perfect order fulfilment 76% 99%

Order cycle time 5 days 2.5 days

Cost - -35%

Inventory value >6 months 45 days

Vendor management 7 FTEs 3 FTEs

EXPERTS SOLVE REVERSE-ENGINEERING CHALLENGE

12

THE OUTCOMES

• Huge inventory reductions

• Lower logistics costs

• Dramatically reduced cycle times

• Enhanced brand image

• Client now has capability to support multi-vendor contracts

• One standardized repair process

• Duplicated in Jakarta, Indonesia to resolve local challenges

• Greater customer satisfaction

• Another happy customer …

OUR CLIENT

Europe based global data networking and telecommunications equipment company,

providing Radio Base Station (RBS) to mobile operators worldwide

CLIENT’S CHALLENGE

• Customer satisfaction issues

• Excessively long cycle times of up to six weeks

• A reliance on Thailand-based partners

• High logistics costs and high inventory values

• The operator could not supply schematics of the circuit diagrams or any test

script.

OUR TELE-MADE SOLUTION

• Reverse-engineer the major most common failing sub-systems

• Created repair processes

• Created automated test scripts

• Identified our Service Center in Tallinn, Estonia as the best fit for

these repairs

• Began a weekly repair flow

OUR APPROACH

• The lack of schematics drove us to assign our engineering experts from our

Tallinn Innovation Center to develop a technical solution.

BENEFIT BEFORE AFTER

Perfect order fulfilment 53% 99%

Order cycle time 6 weeks 8 days

Inventory value $4.5M $1M

Capability to support multi-vendor

maintenance contracts No Yes

P.

13

Benefits Before After

Order Cycle Time 10 days 3 days

Handling Cost >$150/unit ~$50/unit

Test Line Cost $50,000-100,000 <$10,000

Global Solution Restricted by

equipment costs

Lower equipment

costs allows a

broader base.

Client

New wholesale division of the world’s largest enterprise networking

company, serving global clients with initial volumes greater than 50,000

units/year with significant quarter on quarter growth.

The Challenge

To provide a comprehensive test strategy for networking products to

meet functional specification as determined by “Real World” application

and to meet immediate orders by decreasing TAT and Touch Time.

For the strategy to be successful it must be scalable, re-usable, globally

deployable, transferable to all products, and cost effective.

The Teleplan Solution

Develop a Light Test that will test the unit to operational specification.

• Re-use current code as much as possible.

• Units will be tested for full functionality including internal

diagnostics and traffic.

• Previous customer data and verification of data removal to be

completed.

• All appropriate OS and Licensing loaded.

• “Like” products tested through the same line for scalability.

• Test code globally synchronized to ensure all testing consistent.

• Closed-loop evaluation process to ensure functionality tested

completely.

The Customer’s Benefits

The Light Test is meant to enhance the availability of known good

product.

• Lowered costs increase profitability for products that need minimal

handling and processing.

• Reduce TAT to meet quick demand by end customers.

• Test line scalability allows a greater flexibility to meet surge

demands and volume increases.

• Decreased footprint and reduced capital investment.

Geographic View

AMER - California

EMEA - Netherlands

APAC - Hong Kong

CASE STUDY: Light Test Solution

Commodity: Networking equipment

Volume: 1,000,000 units annually

Locations: Lincoln, CA; Zoetermeer, NL; Hong Kong

Transferred from: SCA, Kuehne + Nagel, DHL

• Inventory Management

• Returns Management

• Pick/Pack/Ship

• B2B capability

• Ability to design custom

IT B2B solutions

• No global solution

• No centralized logistics management

• Inventory management and processes lacking

• Inefficient forward/reverse logistics

• No B2B capability

• Inflexible partners

Business Challenges: Profile

Results: • Implemented global “plug & play” solution in

NA/EMEA - APAC (Sep ’08)

• Moved from multi-vendor to single vendor model with centralized global team.

• TPI created inventory systems to manage 13000 PIDs, 36 sub inventory types, 3 regional warehouses

• Removed estimated +12% ($10M)logistics costs via consolidation automation, utilization

• Developed custom B2B solution within industry standard messaging framework (PIP)

• “Teleplan’s flexibility is their greatest strength”

Services: • Value recovery services

• Product deconfiguration

• RoHS material management

• Special process handling

• Product test/repair

• Configure to Order (CTO)

CASE STUDY: WORLDWIDE LOGISTICS SOLUTION

P. 15

Challenges: - Customer is having their network infrastucture equipment deployed in Indonesian market;

- Failed OOW repair units are sent to Customers’ European/US Distribution Centers and then forwarded

to repair vendors located in these regions leading to extremely high logistics cost and long repair

TAT;

- High direct repair cost due to repairs happening in Europe;

- Risks and issues in planning local Indonesian faulty/repair stock management due to Indonesian

customs’ regulations/behaviour and long logistics chain, driving warehousing costs high in order to

meet the demand and expectations from Operators;

- Poor repair quality of local Indonesian repair shops used in trials for alternative solutions;

Objective: - Localize screeningand repairs for certain RBS cabinet modules in Indonesia;

- Elliminate logistics cost and time involved in shipping units outside from Indonesia;

- Reduce TAT from 35-40 days to 14 days;

- Reduce direct repair cost significantly;

- Maintain same high repair and “manufacturing standard” testing quality;

Solution: - Develop tailored repair process and dedicated test solutions in Tallinn RBS Competence Center,

supported and signed off by Customer;

- Create needed process/repair documentation (instructions, schematics, BOMs, test plans etc.) to ensure

high repair quality;

- Conduct extensive training to Jakarta engineers/repair technicians both in Tallinn and in Jakarta, transfer

knowledge to Jakarta;

- Program ramp-up is supported by Tallinn engineering/NPI team with their presence in Jakarta;

CASE STUDY : Localized RBS Repair Program in Jakarta

Results: - Program went live in Jakarta in June 2013

- Customer objectives and KPIs are met

AGENDA

16


2. Case Studies


4. Our Services


6. Summary

17

OPERATOR Challenges

• Asset Management with Real Time Tracking Capabilities

• Lower capital investment by reducing the number of spares required to support the network

including legacy spares support.

• Reuse of equipment to keep CAPEX investment manageable

• Maximise value of excess & obsolete assets whilst minimising costs & liabilities

• Reduce CAPEX by offsetting revenue generated against new purchases

• Reduce OPEX by eliminating warehousing costs of obsolete inventory

• Minimise obsolescence costs by converting legacy assets into re-usable inventory, raw

material, or cash

• Improve stock visibility, control and call-back of parts in real time

18

Asset Classes Visibility

Active Network

Inventory

Legacy

M&A

Excess/

Overstocks

Last Time Buy

Spares Pools

DeInstall

Open

Market

OEMs

VARs Client

Spare

Pools

Repair

Centers

19

Asset Management Strategy

Re-Use Resell Recycle

Reduce material

costs through

increased reuse

Maximum value

recovery for

resalable material

Minimize

environmental

impact

AS

SE

T I

NT

EL

LIG

EN

CE

20

Benefits of Asset Management Program

• Control costs associated with network management

• Recover value from decommissioned assets relative to network upgrades

• Improve management of excess inventories and access to secondary

markets

• Leverage just-in-time inventory management practices for reducing stranded

assets and lowering capital to revenue ratios

AGENDA

21


2. Case Studies

3. OEM Challenges

4. Our Services


6. Summary

22

Our Services

• Custom Reverse Logistics and Warehousing Solutions

• Teleplan provides custom reverse logistics and telecom warehousing solutions that achieve significant

savings in inventory management, and allows our customers to focus their critical resources on their

core business.

• Logistics, Hand Disassembly, Sortation, Inspection • We can repackage or rework a wide variety of products using both automated equipment and hand

disassembly/assembly. With an extremely scalable and highly skilled workforce, we provide our clients

with maximum flexibility and cost savings.

• Inventory Management (Asset Tracking, Handling, Storage) • Reduce the time it takes to identify and track inventory with Teleplan's robust inventory management

system that also brings accuracy and visibility to inventory control.

• Local Assembly and Testing (Forward Logistics) • Integrated logistics and testing services adhering to robust engineering standards and supply chain

processes. This allows for the assembly, configuration, distribution, after market services and end of life

management of products to be completed faster, at lower cost and to the highest quality standards.

23

Our Services (continue…)

• Box in A Box (BiB)

• These solutions make life easier, by allowing us to take care of all the details surrounding equipment

deployment which allows customer to focus on more "big picture" tasks. Our team can take care of

everything from developing the project scope to ordering the necessary equipment to kitting, testing,

staging at customer site.

• Reuse (Reconfigure, Redeploy, Spares Planning, Call Backs) • The majority of the equipment can be refurbished, reconfigured and redeployed or used for spares

planning. If the product is too old or beyond economical repair, it will be sent for recycling.

• We also can reconfigure and customize your equipment assets to rigorous manufacturer specifications

to ensure a high degree of reliability and performance, generating more cash, improving margins, and

reducing the amount of management time to manage the process.

• This is turn can help customers to maximize the lifecycle of their excess equipment assets in order to

help them reduce the cost of their network deployment at a lower cost and greater ROI.

• Single Source Solution For Multi-Vendor Including Repair (IW/OOW) and Testing • Our comprehensive service allows our customers to have one partner for all of their repair and testing

services by delivering multi-vendor, multi-system repair for a comprehensive portfolio of wireless, data,

optical transmission, PCB, wireline, enterprise and test equipment.

24

SERVICE BENEFITS

• Maximises the value of excess & obsolete assets whilst minimising costs & liabilities

• Reduces CAPEX by offsetting revenue generated against new purchases

• Reduces OPEX by eliminating warehousing costs of obsolete inventory

• Minimises obsolescence costs by converting legacy assets into re-usable inventory, raw

material, or cash

• Improved stock visibility, control and call-back of parts in real time

AGENDA

25


2. Case Studies


4. Our Services


6. Summary

26

3 TIERED APPROACH TO RBS SCREENING & TESTING

• Due to comprehensive list of GSM/3G RBS systems deployed in Operator’s network and to

enable quicker ramp-up times, Teleplan proposal is to implement a tiered approach of

screening and testing solution under the scope of this program

• The selection of the most feasible testing solution (Power Up Screening, Front-End-Screening

or Module Level Testing) for certain OEM RBS in Operator’s network will be assessed based

on:

• Quality Assurance requirements and standards set by Operator;

• field return and build volumes according to Operator’s build plan and schedule;

• historical data of DoA (dead on arrival) events and common system/module failures

collected from builds done by current service provider;

• cost factor – higher initial cost and longer set-up times for solutions with higher test

coverage;

• Teleplan has an extensive experience in developing test solutions for RBS

systems/modules from power up screening to dedicated module level test and

calibration systems meeting manufacturer’s specification and standards.

27

TIER 1 – POWER UP SCREENING

SETUP

• BTS cabinet built by specified configuration

• OEM specific configuration/comissioning software

• Average process time 30-40 min depending on RBS cabinet and its

configuration

TEST COVERAGE

modules’ self test

memory test (RAM, firmware, checksum etc.)

power supply circuits test

internal communication test

HW configuration integrity test

environment sensors and safety

external communication interfaces (ABIS, E1/T1, LAN)

expansion interfaces

RF circuits tests

SW configuration test

28

TIER 2 – FRONT END SCREENING

SETUP *

• BTS cabinet built by specified configuration

• Aeroflex/Racal Digital Radio Test Set (GSM/3G)

• OEM specific configuration/comissioning software

• OEM specific Front-End-Screening software

• Average process time 30-120 min depending on RBS

cabinet and its configuration ( e.q. no. of Carrier

Units/Radio Units)

TEST COVERAGE

test coverage of Power Up Screening (Tier 1)

external communication interfaces (ABIS, E1/T1, LAN)

basic RF Functionality screening

SW configuration test

limited RF tests (low precision, limited parameters

measurements, no calibration)

* OEM technical documentation needed

* OEM specific SW tools needed

29

TIER 3 – RF UNITS’ MODULE LEVEL TEST AND CALIBRATION

• Individual RF module (DUT) : Carrier Unit, Multiplexer, RF Power Amplifier, Radio Unit, LNA,

filters etc.

• RF Measurement equipment : Vector Network Analyzer, Spectrum Analyzer, Vector Signal

Generator, Signal Analyzer etc.

• Teleplan tailored Test Engine and Control Software, Fully Automated Test Process

• Average test and calibration process time 20-30 min

• DUT is tested and calibrated against OEM specification having full test coverage

SETUP

30

TEST COVERAGE

CONS

TIER 3 – RF UNITS’ MODULE LEVEL TEST AND CALIBRATION (…continue)

Standalone Modue is tested and calibrated against OEM manufaturing specifications

Full test coverage

Module Calibration and Tuning

• High Set up cost and longer development time needed

• Longer total test time (separate module(s) + system)

• Detailed OEM module level technical documentation needed

• OEM specific SW tools needed

31

TIER 3 TEST SOLUTION FOR RECTIFIERS AND POWER SUPPLIES

PC/PLC controlled fully automated test solution:

• generic, multi-brand capable;

• running on Teleplan own Test platform – test hw/sw and test engine

developed in-house;

• fast NPI and test plan creation;

• short test times 5 – 15 mins

• high test coverage, all major parameters according to manufacturing

specifications and limits - DC Output, Current out, Ripple, Efficiency, start up/shut down Voltage,

Control Inputs/Outputs etc.) @ various Loads

Standard test system capabilities (upgradable)

for power supplies

max number of output channels - 14

max input power - 4000VA

max output voltage - 80V

max output power – 3800W

for inverters

max input power - 2400W

max input voltage - 80V

max input current – 60A

Standard Equipment configuration

4000VA AC Source

2400W DC Source

2600W DC Load

300W DC Load

2 x 200W DC Load

5 x 100W DC Load

P. 32

EXAMPLE OF TEST CAPABILITIES

Teleplan Automated Test Solutions:

Spectrum PC SW Tools (for NB & PC testing)

Teleplan Universal Test Engine for RF units’ testing

WPA, TRX diagnostics and calibration SW/HW Tools

TULT – Teleplan Universal Lens Tester

Vector Signal Generators – Rohde&Schwartz, Agilent

Vector Network Analyzers – Rohde&Schwartz, Agilent

Signal Analyzers – Rohde&Schwartz, Agilent

Oscilloscopes – HP, TTI, R&S, Tektronix

PSUs & Loads – HP, TTI, R&S, Tektronix …

P.

33

NETWORKING SERVICES CUSTOMER RELATIONSHIPS

11+ year relationship providing repair and reverse logistics services in Roseville,

Zoetermeer and Hong Kong. Over 6000 SKUs managed.

8+ years relationship providing repair, reverse logistics, CTO, BTO in

Roseville. Over 300 SKUs managed.

6 years repair, reverse logistics, return hub in Roseville, Zoetermeer and Hong

Kong. Over 1500 SKUs managed.

14 year relationship on reverse/forward logistics with integrated repair in Europe.

Repair of RBS related product in Estonia Tallinn. Products include PSU, MHA,

TRX, WPA’s. High end engineering capabilities.

P. 34

PRODUCT PORTFOLIO

• Data (fixed wired) network products

• Radio Access and Base band products

• Power products

• Transmission, Access and Switching products

Infrastructure Consumer

Wireless

Fixed (Wired/Optical)

Radio Base

Station

IP Phones

VoIP Switches

Routers, Switches, Hubs

Headend

Wireless

Cards

Gateways

Security

Network Storage

Backhaul

Network Subsystem

Access Point

Broadband Routers

NETWORK TECHNOLOGY PRODUCTS (RADIO ACCESS AND BASE BAND)

Products with actual Repair Capability or Know-How to perform the NPI

Technology Product family OEM

RF ( digital & analog parts) Powerwave, Kathrein, Filtronics, Ericsson, Nokia

TRX & PA: H/L power transmitters Nokia, Remec, Powerwave

MHA and Filters: tuning, LNA, Powerwave, Kathrein, Filtronics

Up & down conversions and SW Nokia, Powerwave

Current injectors, Bias-T Powerwave

WPA Japan Radio, Powerwave

Mixers Powerwave, Siemens, Remec

Femto Cells NSN (Nokia Siemens Networks)

Control signals NSN, Ericsson

Intelligence of the BTS NSN, Ericsson

BB transfers protocols NSN, Ericsson

Radio Access

(2/3G):

Base Band:

NETWORK TECHNOLOGY PRODUCTS (POWER)



H/L power AC/DC PSU, DC/DC PSU Artesyn, Ascom, Cherokee, Delta, Efore, Lambda, Power One

Switched Mode PSU Artesyn, Ascom, Cherokee, Delta, Efore, Lambda, Power One

Flyback PSU Artesyn, Ascom, Cherokee, Delta, Efore, Lambda, Power One

Linear Regulators Ascom, Lambda

Battery Backup Systems German Power, Powerwave, Nemic-Lambda

Rectifiers Delta, Siemens, Emerson, Power One, Powerware, Eaton

Power:

NETWORK TECHNOLOGY PRODUCTS (DATA)


Roseville, in California (USA), it is Teleplan Competence Center for Data Products


Ethernet Switchs ALU, Cisco, HannStar, Circuit switchs Cisco, Juniper

VOIP Cisco, Juniper

LAN switchs ALU, Cisco, Juniper

Firewalls ALU, CISCO

Hubs Cisco

CMTS Motorola, Cisco

Routers Cisco, Juniper

Repeaters Ericsson

Access Point Cisco

Data

NETWORK TECHNOLOGY PRODUCTS (TRANSMISSION, ACCESS AND SWITCHING)

Products with actual Repair Capability or Product Know-How to perform the NPI


Radio link PDH (ODU, IDU, …) NSN , Ericsson

Radio link SDH NSN , Ericsson

BTS to BSC link Nokia

RBS Network mgmnt system link Nokia

DSL T1 Force Computers (Motorola)

SDH/WDM Building Knowledge

ADSL Ericsson

HDSL Ericsson

Switching: Switching Modules ALU (S12)

Access:

Transmission:

AGENDA

40


2. Case Studies

3. OEM Challenges

4. Services

5. Tiered RBS Testing

6. Summary

41

SUMMARY

• Global company with 22 sites and 5500 personnel

• Trusted by blue chip clients

• Providing end-to-end reverse chain solutions

• Integrated IT systems offering full, real time visibility

• Extensive Multi-vendor RBS testing/repair experience and capabilities

• Strong NPI process and business transition experience

• RBS and Network Solutions Centre of Excellence in Tallinn, Estonia

LET’S GO FURTHER …

42

+60 19 3114556 [email protected]

Julian Vincent Sales Director APAC Radio Access Solutions and Network Equipment

rbs si operator slidedeck

Documents

service centers

quality of service

class service partner

service center agenda

rbs repair program

tiered rbs testing repair

l1 repair

supplier appreciation