real id state of colorado - aamva.org
TRANSCRIPT
REAL ID STATE OF COLORADO
Presented by Mike Dixon, Senior Director and Rosalie Johnson, DL Operations Manager
Division of Motor VehiclesColorado Department of Revenue
• Fraud Prevention Working Group – July 2000- Specified acceptable proof of identity documents- Required proof of residency- Added black light security feature to Colorado cards- Implemented facial recognition- SAVE verification of immigration status- SSOLV verification of SSN- Implemented index finger printing & comparison- Mandatory identity, lawful presence, and other checks for first
time applicants- Limit issuance to only one card – DL or ID
• HB01-1125 passed implementing .60 security surcharge
• Congress passed Real ID Act – May 2005
• DHS Federal Real ID Grants 2008 to 2011
• DMV Internal Assessment – October 2011
• Request to DHS – October 2012
• DHS Determination Letter – December 2012
• New Colorado DL/ID Cards – April 2016
• Colorado DRIVES phase 1 implementation completed on February 21, 2017
• Committed to implementing State to State (S2S)
• Real ID Cards• Second-Tier Cards• DL/ID Card Requirements Matrix• Office Management – Advisors• Online Services• Exceptions Processing
New Card and New Security Features
First Initial, Last Name, and DOB in a curved, varying width format
Military Designation-started January 2014
Federal Real ID Compliant Indicator
New Card and 2nd Tier Security Features
Non-REAL ID Banner affixed above image
US Citizens and PLP’s
• Improved Customer Service –Reduced Wait Times
• Advisors in 11 Largest Offices in 2014• Customer Assistance / Validation of items needed for successful visit
• Active Management Critical to Good Customer Service and Identification of Potential Fraud
New services Existing servicesBegin application for a new driver
license or IDRenew a driver license or ID
Exchange driver license for an IDCheck eligibility to renew-by-mail
Extend an expiration date (if eligible)Change driver license or ID address
Add/change renewal remindersUpdate emergency contact
information
Request a driver record Schedule an appointment
Pay eligible citation(s) Renew vehicle registration
Pay reinstatement feeManage International Registration
plan
Upload reinstatement documentsSubmit a subpoena
Reschedule a hearingView/submit a DOT medical
certificate
• Increased Customer Convenience• Reduce Office Traffic and Wait
Times
• Established and managed by DMV Investigations Unit -2007 to 2014
• Process complied with REAL ID Federal Register, Part II, 37.11 (h) Exceptions Process
• Identification Card Task Force established 2013• Appropriation authorized for DMV for EP (SB14-087)• Driver License Management of Exceptions Processing
(EP) - 2014 to Present• Expansion of EP in 2014
- All offices offer remote EP - Four offices offer walk-in service
Questions?
