ref: boi:ho:it:rfp:itsm:200 dated :15/06/2020 corrigendum 1 … · 2020-07-06 · 1 | p a g e ref:...

Request for Proposal for Implementation, Monitoring and Management of IT Service Management & IT Asset Management

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Ref: BOI:HO:IT:RFP:ITSM:200 Dated :15/06/2020

Corrigendum 1 dated 03/07/2020

We give below necessary modifications/clarifications/additions/deletions pertaining to various clauses contained in the RFP. Please note that this corrigendum forms integral part of the RFP.

Sr.

No.

RFP Clause Clarification / Change in Clause / New

Clause

1 Page -2 , Point-1 (Brief details of the scope)

The Bank intends to procure services/ solutions for Installation, Commissioning, Maintenance, Monitoring and Facility Management for IT Service Management (ITSM) and IT asset management Solution (ITAM) for our all Branches/Offices for a period of 7 years. The detailed scope with technical details is illustrated in related clauses of RFP.

Page -2 , Point-1 (Brief details of the scope)

The Bank intends to procure services/ solutions for Installation, Commissioning, Maintenance, Monitoring and Facility Management for IT Service Management (ITSM) and IT asset management Solution (ITAM) for our all our Domestic and Foreign Branches/ Offices for a period of 7 years. The detailed scope with technical details is illustrated in related clauses of RFP.

2 3.2.2. General Scope of Work, Point 68

The bidder shall provide all the software/hardware/accessories/related appliances supplied that shall be compatible with IPv6 and comply with all latest security protocols/industry standards. The proposed solution shall be TLS 1.3 or higher ready.

3.2.2. General Scope of Work, Point 68

The bidder shall provide all the software, hardware, accessories, related appliances, Operating System, Database & Tape library as per specification and scope mentioned in the RFP including any other components required to make solution running as per SLA and required uptime. The supplied infrastructure shall be compatible with IPv6 and comply with all latest security protocols/ industry standards. The proposed solution shall be TLS 1.3 or higher ready.


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3 3.2.2. General Scope of Work, Point 104

The Bidder shall migrate both Active directory application and Antivirus application from existing hardware to new infrastructure/ hardware (provided by Bank) post End of support/ End of life of existing hardware. The Operating System, software and license components required for AD migration shall be provided by the Bank.

3.2.2. General Scope of Work, Point 104

The Bidder shall migrate both Active directory application and Antivirus application from existing hardware to new infrastructure/ hardware (provided by Bank). The Operating System, Software and licenses components required for AD migration and AV Migration shall be provided by the Bank. The bidder shall perform version upgrade of Active Directory and Antivirus as and when released by the OEM or as advised by the bank as part of facility management support without any extra cost to the Bank.

4 3.2.2. General Scope of Work

Additional Points -

3.2.2. General Scope of Work

Additional Points -

108. The bidder shall ensure that data

stored in all proposed solution database

should be encrypted while data at rest

and during data in transit. The bidder has

to do required arrangement for same.

109. The bidder shall test the patches (critical / non-critical) as and when released by OEM and new development/changes for the proposed solution/ servers/OS, first in test environment and thereafter deploy / install / implement the same in the production environment as per Bank's requirement .The bidder shall perform patching and upgrade of solution/ system during entire contract period as part of maintenance and technical support, without any additional cost to Bank. 110. The infrastructure for UAT and development environment will be created in Bank’s VM by the bidder. The


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licenses required (if any) for UAT and development environment for creating in the Bank’s virtualized environment shall be factored by the bidder.

5 Clause 3.2.3 Sizing for ITSM, ITAM and Secure File Transfer Solution: Point 2. Bidder shall quote necessary infrastructure/ appliances to match the solution as per bank’s RFP requirements. The Solution should be able to keep one-year data online while backup of older data more than one year till seven years shall be backed up using Banks proposed backup solution with solution’s application, and restorable whenever required by solution’s application.

Clause 3.2.3 Sizing for ITSM, ITAM and Secure File Transfer Solution: Point 2. Bidder shall quote necessary infrastructure/ appliances to match the solution as per bank’s RFP requirements. The Backup of solutions shall be carried out as per Bank’s Backup policy.

The Bank will provide required storage through NetApp SAN storage and Commvault Backup Software for taking Backup of Solution. The bidder shall do end to end integration of all components (hardware and software) & Tape library with existing Cisco MDS9148S 16G FC SAN switch for Storage.

The Bidder shall provide licenses and SFPs(Qty: 144 Nos) for activation of SAN switch ports of 16G capacity spanned across Four SAN switches (36 ports per SAN switch) i.e. Two SAN Switch at DC and Two SAN Switch at DR Site. If any extra component is required for complete integration then bidder shall factor the same and provide the same without any additional cost to bank.

The bidder shall coordinate with existing Backup Vendor for complete integration of proposed infrastructure with existing Backup Solution and shall ensure solution data and logs backed-up as per defined Backup Schedules.


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The bidder shall arrange all required support with regard to management and maintenance of proposed hardware including tape library.

6 Clause 3.2.3 Sizing for ITSM, ITAM and Secure File Transfer Solution: Point 7

The proposed solution must have

redundancy at all levels e.g. RAID

redundancy (for hard drives), network

redundancy (for management network

interfaces) and power-supply redundancy

at hardware/ software level. Required to

achieve the defined SLA/uptime. It is

applicable if the bidder is supplying the

hardware also.

Clause 3.2.3 Sizing for ITSM, ITAM and Secure File Transfer Solution: Point 7

The proposed solution must have

redundancy at all levels e.g. network

redundancy (for management network

interfaces) and power-supply

redundancy at hardware/ software level

required to achieve the high availability/

redundancy as per defined SLA/uptime.

7 Clause 3.2.3 Sizing for ITSM, ITAM and Secure File Transfer Solution: Point 12 The bidder shall migrate existing Active Directory setup to

Clause 3.2.3 Sizing for ITSM, ITAM and Secure File Transfer Solution: Point 12 The bidder shall migrate and implement

the existing Active Directory setup to new

infrastructure as provided by Bank.

The bidder shall perform integration of

AD servers with monitoring tool deployed

by bidder to monitor the hardware

resources and AD critical services and

sharing the report of same to Bank

officials.

8 3.3.1 Common Scope for all Facility

Management Service (FMS) Teams

59. Integration of AD servers with HP monitoring tool to monitor the hardware resources and AD critical services and sharing the report of same to Bank officials.

i. Back up, import, copy, and restore GPOs.

3.3.1 Common Scope for all Facility

Management Service (FMS) Teams

59. Integration of AD servers with

monitoring tool deployed by bidder to

monitor the hardware resources and AD

critical services and sharing the report of

same to Bank officials.


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ii. Migrate GPOs between domains and forests

iii. Delegate GPO management. iv. Determine policy processing

order and precedence. v. Configure policy enforcement

and blocking. vi. Perform Group Policy security

filtering vii. Configure WMI filtering. viii. Enable loopback processing ix. Configure slow-link processing. x. Group Policy Caching.

i. Back up, import, copy, and restore GPOs.

ii. Migrate GPOs between domains and forests

iii. Delegate GPO management. iv. Determine policy processing

order and precedence. v. Configure policy enforcement

and blocking. vi. Perform Group Policy security

filtering vii. Configure WMI filtering. viii. Enable loopback processing ix. Configure slow-link processing. x. Group Policy Caching.

9 3.3.2 Facility Management Services

for Desktop Management/Active

directory/Antivirus Management

Additional Points -

3.3.2 Facility Management Services for Desktop Management/Active directory/Antivirus Management/ MMS-Exchange/DNS

Additional Points –

74. The bidder shall perform new user creation, modification (password reset and unlocking of accounts) in Active Directory.

75. Monitoring of Microsoft Exchange through Exchange Admin Center.

76. Server administration of MMS/ Exchange servers.

a. Monitoring of services and resolution of issue (if any)

b. Compliance and closure of all VAPT points) of all MMS /Exchanges Servers.

10 3.3.5 ITSM, NNMI, Server,

Storage, DB Monitoring FMS

Team-

FMS Requirement for Service

Manager, Capacity Manager,

Configuration Manager Inventory

3.3.5 ITSM,ITAM, NNMI, Server,

Storage, DB Monitoring FMS Team-

FMS Requirement for Service Manager,

Capacity Manager, Configuration

Manager Inventory Manager,

Network/Server/Database Monitoring &


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Manager, Network/ Server/

Database Monitoring & Automation

Automation, Storage Monitoring,

Workflow Management

All other details as mentioned under 3.3.5 remains unchanged.

11 3.3.7 Desktop/Antivirus/Active Directory/Email/DNS/MMS Management Team –

Revised

3.3.7 Desktop/Antivirus/Active Directory/Email/DNS/MMS Management Team –

Revised composition of the team is appended below.

12 3.4 Eligibility Criteria iv. The bidder should have implemented the similar solution in any Public / Private Sector Bank / BFSI Sector in India in the last five years. The bidder should submit proof of implementation along with Purchase Orders and a letter from user organization mentioning successful implementation / migration along with staff strength. POCs done will not be treated as experience of the bidder.

3.4 Eligibility Criteria iv. The bidder should have implemented the similar solution in any Public / Private Sector Bank / BFSI Sector/ CPSE in India in the last five years. The bidder should submit proof of implementation along with Purchase Orders and a letter from user organization mentioning successful implementation / migration along with staff strength. POCs done will not be treated as experience of the bidder.

13 3.4.2.2 CERTIFICATE OF LOCAL

CONTENT

Certificate from the statutory auditor or

cost auditor of the company (in case of

companies) or from a practicing cost

accountant or practicing chartered

accountant (in respect of suppliers other

than companies) giving the percentage of

local content, on their letterhead with

Registration Number with seal.(format

6.34)

3.4.2.2 CERTIFICATE OF LOCAL

CONTENT

Certificate from the statutory auditor or cost auditor of the company (in case of companies) or from a practicing cost accountant or practicing chartered accountant (in respect of suppliers other than companies) giving the percentage of local content, on their letterhead with Registration Number with seal.(Format 6.33)


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14 3.27.6.b Delivery Schedule Point - 1

The products and/or systems and/or services covered under this bid are to be supplied, installed and commissioned by OEM within the 8 weeks’ time which includes delivery and roll out of all related hardware/software solutions and implementation of solution/agent at all endpoints. No credit will be given to early deliveries. For delayed deliveries, liquidated damages will be applicable as mentioned in the related clause of the RFP.

3.27.6.b Delivery Schedule Point - 1

The products and/or systems and/or services covered under this bid are to be supplied, installed and commissioned by OEM within the 14 weeks’ time which includes delivery and roll out of all related hardware/software solutions and implementation of solution/agent at all endpoints. No credit will be given to early deliveries. For delayed deliveries, liquidated damages will be applicable as mentioned in the related clause of the RFP.

15 4.18 SLA, Uptime & Liquidation Damages Uptime, SLA and Penalty

Additional Clause

4.18 SLA, Uptime & Liquidation Damages Uptime, SLA and Penalty

(xvii) Replacement/ Repair of faulty

part of provided hardware and all

other components

All defective parts/ faulty shall be

replaced as part of maintenance at no

additional cost by the bidder.

Replacement parts shall be new part

from the same manufacturer(s) (OEM).

Whether a defective item or component

is to be replaced or repaired shall be at

the sole discretion of the bank.

In the case of a part, the defective part

removed from the system will become

the property of the selected bidder.

Response Time: Maximum Response

Time for Remedial Maintenance under

the CONTRACT is measured in elapsed

coverage hours from the time a service

request is received to the time THE

VENDOR’s customer engineer arrives at

Bank Site. This CONTRACT provides


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maximum of 4 coverage hour’s response

time.

Table-1 (SLA, Uptime & Liquidation Damages) Appended below.

166 4.18 (SLA, Uptime & Liquidation Damages) Service Delivery Management

4.18 (SLA, Uptime & Liquidation Damages) Service Delivery Management

Table-1 (SLA, Uptime & Liquidation Damages) Appended below.

17 4.18 SLA, Uptime & Liquidation Damages

xvi. For all issues related to installed

infrastructure, RCA (Root Cause

Analysis) to be provided by the

respective OEM within 3 working

days. The delay in submission will

lead to penalty.

4.18 SLA, Uptime & Liquidation Damages

xvi. For all issues related to installed

infrastructure, RCA (Root Cause

Analysis) to be provided by the

respective OEM within 3 working

days. The delay in submission will

lead to penalty @ Rs. 200/day.

18 4.19 Payment Schedule

Payment shall be made in Indian Rupees,

as given below for delivering, installing,

commissioning and monitoring the

Solution / deliverables as mentioned in

the price schedule.

A. Payment of Solution

i. Payment of Solution Cost-

a. On delivery- 40 % payment of solution

cost upon complete delivery of appliance

at BOI DC and DR Site as per Bill of

Materials. The payment for partial delivery

shall not be made.

4.19 Payment Schedule

Payment shall be made in Indian

Rupees, as given below for delivering,

installing, commissioning and monitoring

the Solution / deliverables as mentioned

in the price schedule.

A. Payment of Solution

i. Payment of Solution Cost-

a. On delivery- 50 % payment of solution

cost upon complete delivery of appliance

at BOI DC and DR Site as per Bill of

Materials. The payment for partial

delivery shall not be made.


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b. On commissioning /

Implementation/Integration of the solution

- 60% of Solution Cost/ Implementation

Cost on successful commissioning of the

solution at BOI DC and BOI DR site with

full high availability and redundancy at

both the sites and after deployment of

10% of ordered licenses or on minimum

1000 nodes/ endpoints whichever is

higher for each solution with all enabled

features at end points and its signoff from

Bank team.

ii. Payment of License Cost –

The payment can be made in minimum

multiple/ lot of 10% of ordered licenses

quantity post deployment at endpoints

and signoff from Bank team.

iii. The payment frequency shall be

quarterly in arrear for recurring payments

hence the bidder should submit invoices

quarterly for payment of delivered

services to the Bank.

iv. The payment shall be made after

deducting applicable liquidated

damages/penalty.

b. On commissioning /

Implementation/ Integration of the

solution - 40% of Solution Cost/

Implementation Cost on successful

commissioning of the solution at BOI DC

and BOI DR site with full high availability

and redundancy at both the sites and

after deployment of 10% of ordered

licenses or on minimum 1000 nodes/

endpoints whichever is higher for each

solution with all enabled features at end

points and its acceptance from Bank

team.

c. On sign off- 10% after successful

deployment of the solution (licenses) at

all end points and its acceptance &

signoff from the Bank.

ii. Payment of License Cost –

50% on delivery of licenses in name of

the Bank.

40% after successful deployment of the

solution (licenses) at 70% end points and

its acceptance by the Bank.

10% after successful deployment of the

solution (licenses) at remaining end

points and its acceptance & signoff from

the Bank.

For Sign-off, the minimum coverage is

90% of ordered end points.

The payment shall be made after

deducting applicable liquidated

damages/ penalty.


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The above payment terms shall be

applicable for each solution individually.

19 Part 5: Technical Specifications

Solution 8 – Patch Management Solution

Additional Specifications

Part 5: Technical Specifications

Solution 8 – Patch Management Solution Additional Specifications are appended below.

20 Part 5: Technical Specifications

Solution/Deliverables 12 – Tape Library Additional Specifications

Part 5: Technical Specifications

Solution/Deliverables 12 – Tape Library Additional Specifications are appended below.

21 5.2 Sizing of Solutions

Revised

5.2 Sizing of Solutions

Revised sizing is appended below.

22 Format 6.3 - Price Schedule

Revised

Format 6.3 - Price Schedule

Revised price schedule is appended

below.

23 FORMAT 6.32: COMPLIANCE

STATEMENT

Deleted (Format is already available

as Format 6.15)

3.3.7 Desktop/Antivirus/Active Directory/Email/DNS/MMS Management Team –

Revised composition of the team -

Facility Management Services for Desktop /Active directory /Antivirus / MMS-

Exchange Management / DNS Management for Servers and End points

Loc Location Number of Resources Solution Desired qualification & Experience

BOI

DC &

BOI

DR

Required resources for

Desktop/Antivirus/Active

directory/DNS :

I. Three L1 resources are required in each day shift and Two L1

Level 1(L1):Should be Graduate (IT /

Computer), preferably, BE/B. Tech/MCA with

minimum 1 year of in-scope solutions and

minimum 3 years’ total experience in the field


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resources are required in Night Shift (8 L1 resources / day) at DC.

II. One L2 resource is required in each shift. (3 resources / day) at DC.

III. One L3 resource is required in general shifts on Bank working days. (1 resources / day) at DC.

Required Onsite resources for

MMS/ Exchange server

management and Exchange

support :

I. One L1 resource is required in morning shift at DC/BKC.

II. One L1 Resource in Afternoon Shift

III. One L2 resources is required in General shift.

Note- The support should be extended on 24*7*365 basis.

of IT implementation / support of related

solutions

Should be certified in any 1 following

certifications:

● Trend Micro or other Antivirus management Certification Professional

● MCSA/MCSE/MCSE: Messaging ● Microsoft Outlook Associate 2016/2019

Level 2(L2):Should be Graduate (IT/

Computer), preferably, BE/B. Tech/MCA with

minimum 3 years of in-scope solutions and

minimum 7 years’ total experience in the field

of IT implementation / support of related

solutions

Should be certified in following certifications:

● MCSA/MCSE/MCSE: Messaging ● Microsoft Outlook Professional 2016/2019

Level 3(L3): Should be BE/B. Tech/MCA with

minimum 7 years of in-scope solutions and

minimum 7 years of total experience in the

field of IT implementation / support of related

solutions.

Should be certified in following certifications:

● MCSA/MCSE/MCSE: Messaging ● Microsoft Outlook Professional 2016/2019

4.18 SLA, Uptime & Liquidation Damages

Table1: Service Level Agreement and Penalty for Operations

Service Area Service Level Penalty

Availability Management

Coverage of agents After completing the delivery

timelines of the deployment

of agents at end points

If the deployed agent coverage is

below 90% of Base Count on a

weekly basis, a penalty of 5 % of


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(which will serve the base for

coverage).Weekly penalty on

coverage of deployed agents

on endpoints for agent based

solutions.

The deployed agent at the

end of each month will serve

as “Base Count” for

evaluating coverage for next

month.

monthly contract value per week

of the solution will be levied.



weekly basis, a penalty of 10% of





weekly basis, a penalty of 20 % of



Uptime of the

solution for High

availability setup

Uptime % of application

calculated on monthly basis

for each solution.

Penalty shall be applicable in % (as

mentioned below) of monthly

contract value. If the uptime is

below 98%, the Bank shall have full

right to terminate the contract with

the Bidder.

99.90% monthly uptime and

above

NA

Below to 99.89% 1 % deduction of monthly contract

value for the solution for every

reduction in uptime by 0.01 % in

uptime. Uptime shall be calculated

monthly

Manpower Management

Manpower Services The bidder has to provide

experienced and certified

manpower at Bank premises

as per RFP. Any gap will

attract penalties.

● Penalty of Rs. 300 per day & Rs. 400 for absence per day for each L1 and L2 resources respectively in addition to deduction of relevant day’s unit cost of the resource.

● Penalty of Rs. 500 per day for absence per day for L3.


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resource in addition to deduction of relevant day’s unit cost of the resource.

● Penalty of Rs. 700 per day for absence per day for Delivery Lead resource in addition to deduction of relevant day’s unit cost of the resource.

The bidder has to replace the

manpower if specially asked

by the Bank within a period of

one month. A delay beyond

next Month billing cycle will

attract the penalty.

● Penalty of Rs. 300 per day & Rs. 400 for delay in joining of new resource as replacement for L1 & L2 resource respectively in addition to deduction of relevant day’s unit cost of the resource.

● Penalty of Rs.500 per day for delay in joining of new resource as replacement for L3 resource in addition to deduction of relevant day’s unit cost of the resource.

● Penalty of Rs. 600 per day for absence per day for Delivery Lead resource in addition to deduction of relevant day’s unit cost of the resource.

Centralized Management and Monitoring System

No Deployment or

less than 60%

functionality

Shall be available with 99.90 %

functionalities

30% of Monthly Contract Value

deduction for the entire solution for

every month of its non-availability

Partial Deployment

(having between 60-

80% functionality)


functionalities




Partial Deployment

(having between

than 80-95%

functionality)


functionalities




Partial Deployment

(having between


functionalities





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than 95-99.90%

functionality)

Downtime of

Centralized

Monitoring Tool

Shall be available with uptime of

99.90 % monthly uptime

1 % deduction of monthly total of

Monthly Contract Value for the

solution for every reduction in uptime

by 0.01 % in uptime. Uptime shall be

calculated monthly

For “Centralized Monitoring System”, ATS post warranty period (i.e. Year 2 of the

contract), will be considered during Warranty Period for calculation of penalty.

Security Vulnerability Management

Version Upgrade

Major/ Minor for all

Software /

Middleware

The Operations Team has to

have version upgrades of all

underlying software /

Middleware as per respective

OEM recommendations &

Publish the Quarterly version

upgrade calendar for the

same. Failure to comply with

the Version upgrade calendar

will attract penalties.

For breaches of Version upgrade

–

● Penalty of Rs.100 per day for delay in version upgrade of (OS, Server, Solution, protocol etc.) per day.

Patching of all

Hardware /

Software /

Middleware

All underlying hardware /

software / Middleware to be

patched as per respective

OEM recommendations.

Failure to comply with the

Patch calendar will attract

penalties.

For breaches for patches –

● Penalty of Rs.100 per day for delay in applying of each patch as per security/statuary/ OEM recommendations.

Closure of VA / PT ,

and SCD Points on

all Hardware /

Software /

Middleware

All identified vulnerabilities

over underlying hardware /

software / Middleware to be

patched as per respective

OEM recommendations.

Failure to close these calls

within timelines will attract

For breaches for timelines

under Critical & High Category

– Penalty of Rs.300 per day per

vulnerability for delay in mitigation/

fixing vulnerabilities.


under Medium Category –


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penalties based on criticality

of calls.

1.Critical Category– 7 Days

2.High Category – 15 Days

3.Medium - 30 Days

4.Low - 60 Days

Penalty of Rs.200 per day per

vulnerability for delay in mitigation/

fixing vulnerabilities.


under Low Category –

● Penalty of Rs.100 per day per vulnerability for delay in mitigation/ fixing vulnerabilities.

Knowledge Management

OEM Training once

in a year

Training not conducted by

OEM to the bank personnel

and on-site bidder resources

as per requirements of RFP.

● Penalty of Rs. 2,000 per month for each such solution for each defaulted month will be imposed.

OEM Health Check Health check not conducted

by the OEM representative

once in a year

1. Penalty of Rs. 2,000 will be charged for each such solution for each defaulted month will be imposed.

Compliance of RBI/

CERT-IN

Advisories/ other

regulatory advisory

Compliance by end date , as

notified in the advisory

2. Compliance by end date – No Penalty

Penalty by delay by each day By Delay of each day, 0.5% of

Monthly Contract Value, per

day

Service Delivery Management

Service/Incident

Call Closure

Service Calls/Incident call

logged in ticketing tool and

assigned to team should be

resolved within defined

timelines.

Failure to do so will result in

penalties.

For non-compliance of service

calls/ incidents closure

● More than 5% of Service Tickets remain open for More than 3 working days, then a penalty of 3 % of the Monthly Contract Value solution will be deducted.

● More than 10% of Service Tickets remain open for More than 3 working days, then a penalty of 5 % of the Monthly


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Contract Value will be deducted.

● Penalty of Rs. 1000 per day for per incident ticket remains open for more than 24 hrs-48 hrs. and subsequently Rs 2000 per day if it remains open for more than 48 hours.

Antivirus Installation

& Pattern Update

All bank servers and desktops

should have Trend micro

Antivirus agents installed on it

with the latest Antimalware

pattern.

For breaches of Antivirus Monthly

Compliance –

● AV not installed or updated with the latest antimalware pattern on more than 1 % but less than 3% of total Servers/ desktop, then 2% of monthly FMS cost (related to the team) will be deducted as penalty.

● AV not installed or updated with the latest antimalware pattern on more than 3% but less than 5%, of total Servers/ desktop then 5 % of monthly FMS cost (related to the team) will be deducted as penalty.

● AV not installed or updated with latest antimalware pattern on more than 5% of total Servers/desktop then 10 % of monthly FMS cost (related to the team) will be deducted as penalty

Active directory

Configuration on

end points

All bank servers and desktops

should be in the Bank domain.

Failure to do so will attract

penalties.

For breaches of Active directory

Monthly Compliance –

● Active directory Services not configured on More than 1 % but less than 3%, of total desktops then 3% of monthly FMS cost (related to the


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team) will be deducted as penalty.

● Active directory Services not configured on More than 3 % but less than 5%, of total desktops then 5% of monthly FMS cost (related to the team) will be deducted as penalty.

● Active directory Services not configured on More than 5% of total desktops then 10% of monthly FMS cost (related to the team) will be deducted as penalty.

Coverage of agents On coverage of deployed

agents on endpoints for agent

based solutions on a weekly

basis.


below 90% of base count on a

weekly basis, a penalty of 5% of

monthly contract value of

respective solution will be levied

per week.


below 80% of base count, a

penalty of 10% of monthly

contract value of respective

solution will be levied.


below 70%, a penalty of 20% of

monthly contract value of

respective solution will be levied.

Delay in replacement/repairs of faulty part of provided hardware

Service Area Service Level Penalty


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Replacement/

repair of faulty part

of

provided hardware

and all other

components.

All defective parts/faulty Part

shall be replaced at no extra

cost. Replacement parts

shall be new part from the

same manufacturer(s).

Whether a defective item or

component is to be replaced

or repaired shall be at the

sole discretion of the bank.

In the case of a part, the

defective part removed from

the system will become the

property of the selected firm.

Response Time Maximum:

Response Time for

Remedial Maintenance

under the CONTRACT is

measured in elapsed

coverage hours from the

time a service request is

received to the time THE

VENDOR’s customer

engineer arrives at Bank

Site. This CONTRACT

provides maximum of 4

coverage hour’s response

time.

All defective parts/faulty Part shall

be replaced at no extra cost.

Replacement parts shall be new

part from the same

manufacturer(s). Whether a

defective item or component is to

be replaced or repaired shall be at

the sole discretion of the bank. In

the case of a part, the defective part

removed from the system will

become the property of the selected

firm.

Response Time Maximum:

If Response time < =4 Hrs then no

penalty

If Response time > 4 Hrs but <=8

hrs then 2% of Monthly Contract

Value if it is under warranty else 2%

of monthly AMC cost.

If Response time > 8 Hrs but <=24

hrs then 5% of Monthly Contract

Value if it is under warranty else 5%

of monthly AMC cost.

If Response time > 24 Hrs then

10% of Monthly Contract Value if

it is under warranty else 10% of

monthly AMC cost.

(a) During Warranty period, “Monthly Contract Value” will be as under- Solution Cost /12 + License Cost/12 + FMS Cost/12 (divided by 12 for getting

monthly amount out of yearly amount)

(b) Post Warranty period, “Monthly Contract Value” will be as under- AMC of Solution Cost/12 + AMC/ATS of License Cost/12 + FMS Cost/12

(divided by 12 for getting monthly amount out of yearly amount)

Penalty Cap on SLA: - 100% * Monthly Contract Value (calculated on Monthly

basis).


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Part 5.1: Technical Specifications

Additional Specifications: Solution 8 – Patch Management Solution

Sr. No.

Functional Requirements Compliance (Yes/No)

Datasheet/ Reference

Remarks

75 The Bank requires one tool which helps in verification of Banks SCD Compliance over Server & Endpoint OS and network devices. This Tool should also have Vulnerability Management Capability for Windows Endpoints.

76 The Solution should operate without requiring the devices to belong to a Domain or Active Directory. The Solution shall be capable of integrating with one or more Active Directory structures if present; but should not require the schema to be extended.

77 The Solution must support the following OS platforms with agent and functionality coverage:

Windows 2008, 2012 and above.

Windows 7, Windows 8, Windows 10 and above.

HP-UX

Solaris

IBM AIX

Linux

Red Hat (Desktop, Enterprise)

SUSE

Ubuntu LTS versions

CentOS

78 The Solution must include agent software that is deployed on all managed devices having OS.

79 The Solution must provide a remote agent deployment utility for installing agents remotely. The tool should be able to use Active Directory or Local Administrator Authentication for


20 | P a g e

deploying agents to remote computers.

80 The agent deployment strategy should also consider use of the following agent deployment methods: a. Active Directory Group Policies to deploy agents at domain login b. login scripts to deploy agents at domain login c. Use of existing 3rd party software distribution tools as available. d. Manually installing the agent where no other methods succeed.

81 The agent should be configurable for quiet periods in which no work is done and with throttling features at client and Server sides.

82 The Agent should be able to coexist with other end point clients like Trend Micro antivirus, DLP , Application whitelisting Solutions etc.

83 The Solution must be capable of proactively reporting changes to managed devices within few minutes of detecting change or upon executing any action deployed from the server.

84 The Solution should have ability to clone out-of-box policies or create custom policies into custom collections for unique security considerations (i.e. – clone specific controls that target specific agents).

85 The Solution should have ability to either change the parameters for the individual control or enable/disable controls based upon security requirements.

86 The Solution should have the ability to create exceptions within the policies.

87 The Solution should perform integrity check of all actions deployed on the managed devices by verifying the digital signatures and checksum digest.


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88 The solution should automatically assess covered Devices against required compliance configurations and share detailed reports of compliance levels against each SCD Point. The Reports should be available in multiple formates like OS Wise, Branch wise, Aggregate Summary report for each point etc.

89 The Remediation of non-compliant items must be automated within the solution such that the device is made compliant without user intervention.

End Point Vulnerability Management

90 The Solution should be able to identify and fix the SANS Top 50 Vulnerabilities and also Windows registry Vulnerabilities in case of EndPoints .

91 The Solution should be able to identify systems with non-patched vulnerability conditions and identify these conditions without performing a network scan.

92 The Solution should allow the console user to deploy actions to remediate against the vulnerabilities identified.

93 The solution should automatically assess Windows endpoints against required compliance configurations and Vulnerability databases and if the endpoint is found to be out of compliance, the solution should have capability to place the endpoint in network quarantine.

94 The Remediation of non-compliant items must be automated within the solution such that the endpoint is made compliant without user intervention.

95 The Solution should also be able to target the Vulnerabilities for identification & remediation based on any particular property retrieved .


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96 The Solution should be able to enable or disable any port or device on targeted agents as a policy action. The Solution should also be able to start/stop any service, enable / disable any network share or USB on targeted endpoint.

97 The Solution should support the ability of the agent to perform ‘self-quarantine’ if agent is not at a certain compliance level based upon policies the agent is monitoring.

98 The Solution should also be able to detect and remedy IE Security Configurations

Dashboard & Reporting Requirements

99 The Solution should provide Dashboard that shows in near real-time (within minutes) the compliance status of all agents being targeted against out-of-box compliance policies or Bank's defined SCD policies without the need of installing, configuring any additional scanning engines.

100 Dashboard must have the ability to drill down to show details for both compliant and non-compliant systems including but not limited to non-compliant controls, component name, category, identifier and type.

101 The Information reported should not be more than 1 day old for devices that are active on the network.

102 The Solution should have ability to create multiple reports within the dashboard to map to Bank's security requirements and environment.

103 The Access to reporting function should be controlled based on rights assigned by the Master Administrator.

104 The reporting module should contain, but not limited to, the following reports:


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(i) Progress of all patches applied (ii) Number of vulnerabilities detected by month; (iii) Total number of computers managed and the distribution of these computers; (iv) Top 10 most common vulnerabilities detected;

105 The Solution should allows console operators to create and save graphical reports (e.g. pie, bar, line charts)

106 The Solution should allow console operators to customize and save the reports without the use of third party reporting tools

107 The Solution should allow console operators to drill-down from the report to the specific computers.

108 The Solution should allow console operator to trigger alerts when user-defined conditions are met.

109 The Solution should show trending and analysis of security configuration changes through advanced reporting.

110 The Proposed solution should also help in verification of Banks SCD Compliance over Databases, IIS, Microsoft AD, Exchange, Citrix ZenApp, VM Ware etc.

111 The solution should receive and act on vulnerability and security risk alerts published by the SANS Institute.

112 The solution should be able to map all vulnerabilities to industry standards to provide CVE, CVSS references etc & have integrate with Nessus Security


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center a leading vulnerability management tool for single dashboard.


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Part 5.1: Technical Specifications

Solution 12 – Tape Library -Functional/Technical Specifications

Sr.

No.

Functional Requirements Compliance

(Yes/No)

Datasheet/

Reference

Remarks

1 Capacity

1. Shall support Native data capacity of more than 3 PB (uncompressed) expandable to more than 10PB (2.5:1 compressed) when fully populated, using LTO-8 Technology. 2. Shall be offered with Minimum of 12 x LTO-8 FC tape drives. Tape Drive shall support encryption. 3. Shall be offered with 160 Cartridge slots.

2 Tape Drive Architecture 1. Offered LTO-8 drive in the Library shall conform to the Data rate matching technique for higher reliability. 2. Tape Drive Architecture in the Library shall conform to the INCITS/T10 SCSI-3 standard or newer standards.

3 Speed Offered LTO8 drive shall have native speed of at least 300 MB/sec and a compressed speed of at least 600 MB/sec for 2.5:1 compression

4 Scalability Tape Library shall be scalable to more than 500 slots and 40 number


26 | P a g e

of LTO-8 Drives within the same Library.

5 Connectivity Offered Tape Library shall provide 8Gbps native FC connectivity to SAN switches.

6 Partitioning 1. Offered Tape Library shall have partitioning support so that each drive can be configured in a separate partition. 2. Offered Tape Library shall have support for at-least 20 partition.

7 Management Tape Library shall provide web based remote management.

8 Encryption device Offered Library shall be provided with a hardware device like USB key/separate appliance to keep all the encrypted keys in a redundant fashion.

9 Barcode Reader and Mail slots 1. Out of 160 slots, Tape library shall support Barcode reader and at-least 10 mail slots and shall be scalable to 30 mail slots when fully populated. 2. Offered LTO-8 drive shall also support LTO-7 – Type M media so that native cartridge capacity of LTO-7 cartridge can be increased to 9TB.

10 Other Features 1. Tape Library shall have GUI Panel 2. Shall be rack mountable 3. Shall have Redundant Power


27 | P a g e

Supply 4. Tape Library shall be supplied with software which can predict and prevent failures through early warning and shall also suggest the required service action. 5. Offered Software shall also have the capability to determine when to retire the tape cartridges and what compression ratio is being achieved

11 Consumables The tape library shall be supplied with 150 x LTO8 tape cartridges with barcode labels and 12 cleaning cartridges.

5.2 Sizing of Solutions-Revised

Sr.

No. Security Solution

Initial

Licenses

Required

High Availability/

DR

Infrastructure

Infrastructure

Remark

1 Service

Management

1. Ticketing 2. Service Desk 3. Change & Request

Management 4. Incident & Problem

Management 5. Knowledge

Management 6. SLA Management

200 – concurrent technician users and 40,000 end users

Solution/all components in DC in High Availability & and DR in standalone with all the related required items/ accessories. DC and DR should be fully redundant and capable of entire load at any point of time.

The Bidder shall

supply Hardware,

Software,

Operating System,

Database & Tape

library as per RFP

specification for

Backup purpose

including any

components

required to make

solution running as

per Scope and

SLA.

The Bank will Provide

required storage through

SAN. The bidder has to do

end to end integration of

proposed hardware boxes

and tape library with

existing MDS9148S SAN

switch for Storage. The

Bidder shall also supply

license and SFP for

activation of 144 Nos. 16G

ports spanned across 4

SAN switch (2 at DC and 2

at DR).

2 Workflow

Management

(Event-Correlation,

200 Solution/all components in DC in High Availability & and DR in standalone

The Bidder shall

supply Hardware,

Software,

Operating System,

Database & Tape







28 | P a g e

Availability &

Orchestration)

(Servers, Storage,

Network Device)

with all the related required items/ accessories. DC and DR should be fully redundant and capable of entire load at any point of time

library as per RFP

specification for

Backup purpose

including any

components

required to make

solution running as

per Scope and

SLA.





license and SFP for




at DR).

3 Capacity

Management

Servers-1500

Network Device-

200

Storage-50

1750 Solution/all components in DC in High Availability & and DR in standalone with all the related required items/ accessories. DC and DR should be fully redundant and capable of entire load at any point of time

The Bidder shall

supply Hardware,

Software,

Operating System,

Database & Tape

library as per RFP

specification for

Backup purpose

including any

components

required to make

solution running as

per Scope and

SLA.










license and SFP for




at DR).

4 Server Monitoring 1500 Solution/all components in DC in High Availability & and DR in standalone with all the related required items/ accessories. DC and DR should be fully redundant and capable of entire load at any point of time.

The Bidder shall

supply Hardware,

Software,

Operating System,

Database & Tape

library as per RFP

specification for

Backup purpose

including any

components

required to make

solution running as

per Scope and

SLA.










license and SFP for




at DR).

5. DB Monitoring 100 Solution/all components in DC in High Availability & and DR in standalone with all the related required items/

The Bidder shall

supply Hardware,

Software,

Operating System,

Database & Tape

library as per RFP

specification for









29 | P a g e

accessories. DC and DR should be fully redundant and capable of entire load at any point of time.

Backup purpose

including any

components

required to make

solution running as

per Scope and

SLA.



license and SFP for




at DR).

6. Storage Monitoring 50 Solution/all

components in

DC in High

Availability &

and DR in

standalone with

all the related

required items/

accessories. DC

and DR should

be fully redundant

and capable of

entire load at any

point of time.

The Bidder shall

supply Hardware,

Software,

Operating System,

Database & Tape

library as per RFP

specification for

Backup purpose

including any

components

required to make

solution running as

per Scope and

SLA.










license and SFP for




at DR).

7. Configuration

Management

(end points –

45000,

Servers-1500,

Storage-50,

database-100,

network devices-

12500)

59150 Solution/all

components in

DC in High

Availability &

and DR in

standalone with

all the related

required items/

accessories. DC

and DR should

be fully redundant

and capable of

entire load at any

point of time.

The Bidder shall

supply Hardware,

Software,

Operating System,

Database & Tape

library as per RFP

specification for

Backup purpose

including any

components

required to make

solution running as

per Scope and

SLA.










license and SFP for




at DR).

8. Patch Management

45000(Endpoints)

1500(Servers)

46500 Solution/all

components in

DC in High

Availability &

and DR in

standalone with

all the related

required items/

accessories. DC

The Bidder shall

supply Hardware,

Software,

Operating System,

Database & Tape

library as per RFP

specification for

Backup purpose

including any











30 | P a g e

and DR should

be fully redundant

and capable of

entire load at any

point of time.

components

required to make

solution running as

per Scope and

SLA.

license and SFP for




at DR).

9 Inventory (Asset)

Management

(45000endpoints)

(1500-Servers)

(50-Storage)

(12500-network

devices)

59,050 Solution/all

components in

DC in High

Availability &

and DR in

standalone with

all the related

required items/

accessories. DC

and DR should

be fully redundant

and capable of

the entire load at

any point of time.

The Bidder shall

supply Hardware,

Software,

Operating System,

Database & Tape

library as per RFP

specification for

Backup purpose

including any

components

required to make

solution running as

per Scope and

SLA.










license and SFP for




at DR).

10 Network Monitoring

& Automation

12500 Solution/all

components in

DC in High

Availability &

and DR in

standalone with

all the related

required items/

accessories. DC

and DR should

be fully redundant

and capable of

the entire load at

any point of time.

The Bidder shall

supply Hardware,

Software ,

Operating System ,

Database & Tape

library as per RFP

specification for

Backup purpose

including any

components

required to make

solution running as

per Scope and SLA










license and SFP for




at DR).

11 Secure File

Transfer solution

(Client hosts

license-100)

100 Users/

Client Host

Solution/all

components in

DC in High

Availability &

and DR in

standalone with

all the related

required items/

accessories.

Installation &

Configuration of

6 different

The Bidder shall

supply Hardware,

Software,

Operating System,

Database & Tape

library as per RFP

specification for

Backup purpose

including any

components

required to make










license and SFP for



31 | P a g e

Note-i. Quantity may vary as per actual count. The bank will place PO as per required quantity only.

SFTP Standalon

e Servers in Bank

environment ( 3

Nos. at DC

Site & 3 Nos.

at DR Site)

solution running as

per Scope and

SLA.



at DR).


32 | P a g e

FORMAT 6.3: PRICE SCHEDULE

Part I: Solution Cost (Appliance based)

(Include in Price Bid Only – Not to be included in Technical Bid)

Ref: Your RFP Ref: BOI:HO:IT:RFP:ITSM:200 Dated: 15.06.2020

Part I: Solution Cost (Appliance based) with 1 Year Comprehensive Onsite Warranty

The bidder must take care in filling price information in the commercial bid, to ensure that

there are no typographical or arithmetic errors. All fields must be filled up correctly.

Consolidated, all-inclusive fee for the total project as specified in the Request for Proposal

should be mentioned.

This Technical Bill of Material (BOM) must be attached in technical bid as well as commercial

bid. The format will be identical for both technical and commercial bids, except that the

technical bid will not contain any price information.

Part I: Solution and License Cost (Appliance based) with 1 Year Comprehensive onsite

Warranty

Sr.

No Solution/Service Items Quantity

Unit

Cost

(in

INR)

Total

(in

INR)

1. Service

Management

1. Ticketing 2. Service

Desk 3. Change &

Request Management

4. Incident & Problem Management

5. Knowledge Management

6. SLA Management

Solution Cost, Commissioning of

Appliance at BOI DC in High

Availability and BOI DR in Stand

Alone. DC and DR Setup in full

redundancy with all required items

including OS, database (in case of

non-Oracle, Other OS than

windows), software / solution/ third

party products etc. with one year

Comprehensive Support/ warranty

(A1)

1

Perpetual License cost for 200

concurrent technician users and

40,000 end users with

200 –

concurrent

technician


33 | P a g e

implementation and all related

required items/ accessories with

One year Complete AMC, ATS

and Support Back Lining with

OEM.

(B1)

users and

40,000 end

users

Total Cost Z1=A1+B1 Z1

2. Workflow

Management

(Event-Correlation,

Availability &

Orchestration)











(A2)

1

Perpetual Licenses for 200 assets

(Servers, Storage, Network

devices etc.) With implementation

and all related required items /

accessories with One year

Complete AMC, ATS, Support

Back Lining with OEM.

(B2)

200

Total Cost Z2= A2+B2 Z2


34 | P a g e

3. Capacity

Management











(A3)

1

Perpetual License for 1750 assets

(Servers, Network Devices,

Storage etc.) with implementation

and all related required items/



Back Lining with OEM

(B3)

1750


4. Server Monitoring Solution Cost, Commissioning of










(A4)

1

Perpetual License for 1500

servers with implementation and

all related required items/


1500


35 | P a g e



(B4)

Total Cost Z4= A4+B4 Z4

5. DB Monitoring Solution Cost, Commissioning of










(A5)

1

Perpetual License for 100 DB

Instances with implementation





(B5)

100


6. Storage Monitoring Solution Cost, Commissioning of










(A6)

1


36 | P a g e

Perpetual License for 50 storage

controllers with implementation





(B6)

50


7. Configuration

Management











(A7)

1

Perpetual license cost of 45000

end points with implementation





(B71)

45000


servers with implementation and



Complete AMC, ATS, and Support


(B72)

1500


Storage devices with


50


37 | P a g e


One year Complete AMC, ATS,

Support Back Lining with OEM.

(B73)


database instances endpoints

with implementation and all

related required items/




(B74)

100


network devices with





(B75)

12500

Total Cost

Z7=A7+B71+B72+B73+B74+B75

Z7

8. Patch Management Solution Cost, Commissioning of










(A8)

1 - -


devices with implementation and



45000

Endpoints

and


38 | P a g e



(B8)

1500

Servers


9. Inventory (Asset)

Management











(A9)

1


devices with implementation and





(B9)

45000-

endpoints

1500-

Servers

50-Storage

12500-

network

devices


10. Network Monitoring

& Automation











(A10)

1


39 | P a g e


network devices with





(B10)

12500

Total Cost Z10 =A10+B10 Z10

11 Secure File

Transfer solution











(A11)

1

Perpetual License for 100 users/

client host with implementation





(B11)

100


12 Tape Library for

Backup Of

Solutions

Supply, Installation and

configuration and integration

of Proposed tape library as per

technical specification mentioned in

Part-5

(A12)

1

Total Cost Z12=A12 Z12


40 | P a g e

13 SFPs (144 Nos.)

16G for SAN

Switches along

with licenses

SAN switch licenses (Model: Cisco

MDS9148S) & SFP (Qty:144) of 16

G capacity with Bank Existing SAN

Storage for taking Backup of

proposed solution in DC & DR with

one year Support/ warrantee

(A13)

144 SFPs

along with

SAN Switch

Licenses

Total Cost Z13=A13 Z13

Grand Total Z =

Z1+Z2+Z3+Z4+Z5+Z6+Z7+Z8+Z9+Z10+Z11+Z12+Z13

Z

Important Notes:

1. The Bank reserves the rights to Buy for the line items as mentioned above as full or any partial

hardware and software. The Bank also reserves the rights to increase the number of any line

items mentioned while doing the actual procurement.

2. Price quoted should be exclusive of Goods & Services tax but inclusive of all other applicable

taxes.

3. In case of discrepancy between figures and words, the amount in words shall prevail.

4. No increase in costs, duties, levies, taxes, charges, etc., irrespective of reasons (including exchange rate fluctuations, etc.) whatsoever, shall be admissible during the currency of the Contract.

5. Successful bidder has to submit the OEM support certificate for all Products, Hardware and Software for releasing the payment. Bank will not release the payment until the certificate from the OEM will not be provided.

6. Hardware and software quoted in this bid should not be END of support during contract period.

7. For any item, the price is not quoted or cost is indicated as zero, it will be assumed that the item is provided to the bank at no cost.


41 | P a g e


Part II



Part II: Annual Maintenance Cost (AMC)/ Annual Technical Support (ATS) Cost of

Solution and Licenses (Comprehensive Onsite Management, Maintenance, Support and

Services) (Comprehensive AMC/ ATS for 6 year period, post comprehensive warranty of

1 year)

Sr.

No

Solution/Service Items AMC/ATS

Charges

per year

(in INR)

(Excluding

GST)

Total Amount

of 6 years (in

INR)

(Excluding

GST)

1. Service Management

1. Ticketing 2. Service Desk 3. Change &

Request Management

4. Incident, Event & Problem Management

5. Knowledge Management

6. SLA Management

Comprehensive AMC/ATS of

Solution / appliance with all


accessories with Support Back

Lining with OEM

A1

ATS/AMC for Perpetual

License cost of 200 Nos. and

40,000 end users with all



Lining with OEM

B1

Total Cost Y1=A1+B1 Y1

2. Workflow Management

(Event-Correlation,

Availability &

Orchestration)





Lining with OEM


42 | P a g e

A2


License for 200 assets with all



Lining with OEM

B2


3. Capacity Management Comprehensive AMC/ATS of




Lining with OEM

A3


License for 1750 assets with all



Lining with OEM

B3


4. Server Monitoring Comprehensive AMC/ATS of




Lining with OEM

A4


License for 1500 servers with



Lining with OEM


43 | P a g e

B4


5. DB Monitoring Comprehensive AMC/ATS of




Lining with OEM

A5


License for 100 DB Instances

with all related required items/


Lining with OEM

B5


6. Storage Monitoring Comprehensive AMC/ATS of




Lining with OEM

A6


License for 50 storage

controllers with all related

required items/ accessories

with Support Back Lining with

OEM

B6


7. Configuration

Management





44 | P a g e


Lining with OEM

A7


License for 45000 endpoints



Lining with OEM

B71


licensee for 1500 servers with



Lining with OEM.

B72


licenses for 50 Storage devices


accessories with Support,


B73


licenses for 100 database

instances with all related



OEM.

B74


licenses for 12500 network

devices with all related



OEM.


45 | P a g e

B75

Total Cost Y7=

A7+B71+B72+B73+B74+B75

Y7

8. Patch Management





Lining with OEM

A8


License for 45000 endpoints &

1500 servers with all related



OEM

B8


9. Inventory (Asset)

Management





Lining with OEM

A9


License for 45000 endpoints,

1500 servers, 50 storage &

12500 network devices with all



Lining with OEM

B9



46 | P a g e

10. Network Monitoring &

Automation





Lining with OEM

A10


License for 12500 network

devices with all related



OEM

B10


11 Secure File Transfer

solution





Lining with OEM

A11

Y11


License cost of 100

users/client host with all related



OEM

B11


12 Tape Library for

Backup Of Solution

AMC/ATS for Proposed tape

library at DC & DR site

A12

Total Cost Y12=A12 Y12


47 | P a g e

13 SFPs (144 Nos.) 16G

for SAN Switches

along with licenses

AMC/ATS of procured SFPs

A13

Total Cost Y13=A13 Y13

Grand Total

Y=Y1+Y2+Y3+Y4+Y5+Y6+Y7+Y8+Y9+Y10+Y11+Y12+Y13

Y

Important Notes:

1) All Prices will be exclusive of Goods & Services tax but inclusive of all other applicable taxes.

2) The AMC/ATS has to be a minimum of 8 % of the cost of respective line item as per Format 6.3 Part I) (All 6 Years AMC/ATS to be same i.e. same percentage for every year)

3) AMC charges to be given in the prescribed format separately.

4) AMC contract can be extended at the discretion of the bank at the same rates after the expiry of the contract period.

5) The Bank, at its sole discretion, will enter into an AMC/ATS Contract for required duration.

6) AMC will include all applicable Software Modules / Components items as applicable, indicated in the Price Schedule.

7) AMC charges as above will be considered for Price evaluation.

8) Bank at its discretion can terminate the AMC contract in whole or as part thereof with the bidder and discontinue the same without citing any reason by giving 90 days’ notice and applicable amount, on a pro-rata basis, for the service rendered shall be payable.

9) For any item, the price is not quoted or cost is indicated as zero, it will be assumed

that the item is provided to the bank at no cost.

10) Any extra components/ item/service if required for fulfilling the scope, the bidder is required to factor the same in above mentioned line items only.


48 | P a g e


49 | P a g e


Part III



Part III: Facility Management Support (Operations Cost)

Resource

type

No. of

resources

Unit rate per

resource per

month (in INR)

Cost for One year

(IN INR)

Total cost for 7

years

(in INR)

L1 25

L2 13

L3 (Team

Lead)

3

Total amount in numbers X

Total amount in words

● It will be the decision of the Bank to decide the actual number of resources, which

may increase, or decrease depending on the actual requirements and will be finalized

with the successful bidder during the contracting period at a later stage.

● FMS Charges as above shall be considered for price evaluation.

● The Unit rate for L1, L2, L3 and Delivery lead will remain fixed for contract period.

● Payment of support/services will be done as per calculation of the uptime and deducting applicable penalty for downtime, which is mentioned in the related clause of the RFP.

● The bidders strictly quote in the format and for periods as mentioned above.

● Providing software upgrades in time for the devices supplied by the bidder from the Original Equipment Manufacturer (OEM).


50 | P a g e


Part IV



Part IV: Total Project Cost

Sr. No Type Total Cost (in INR)

1 Solution Cost with 1 Year Warranty-Z

2 AMC/ATS of Solution for Six Years (Service,

Management & Maintenance)-Y

3 Facility Management Cost for Seven Years- X

Total Cost Of The Project (TCP) in figures X+Y+Z

Total Cost Of The Project (TCP) in words X+Y+Z

Note: Lowest bidder will be declared after the sum of total of format 6.3 Part I, Part II and Part III as

tabulated above.

Validity: The prices offered will remain valid for Contract Duration in case of Additional Licenses

& for Manpower resources during contract period from the date of issue of Purchase Order.

Place:

Date:

Seal & Signature of the Vendor

Important Notes:

1. All Prices will be exclusive of Goods & Services Tax (GST) but inclusive of all other applicable taxes.

2. The bidder shall mandatorily attach the detailed Specifications of all Hardware/ Software, Components as above separately in the Technical Bid (Bill of Material, Format 6.13), supported by Technical Literature/ Data sheet/ Product Catalogues/Brochures, etc. This is Mandatory for the bidder.

3. Price quoted should be inclusive of all costs, duties, levies, taxes and all other applicable charges excluding GST as applicable in respective State,

4. In case of discrepancy between figures and words, the amount in words shall prevail. 5. In case of discrepancy between unit price and total price, the unit price shall prevail.


51 | P a g e

6. The Annual Maintenance / Technical Support i.e. AMC/ATS, offered by the bidder should have a back to back supporting arrangement with the original suppliers or their approved business partners of the hardware or software with necessary documentary evidence thereof produced to the bank.

7. The vendor will be responsible for obtaining necessary clearance/approval from the local sales tax authorities (at destination place).

8. No increase in costs, duties, levies, taxes, charges, etc., irrespective of reasons (including exchange rate fluctuations, etc.) whatsoever, shall be admissible during the currency of the Contract.

9. L1 will be declared after examining Total Project Cost (point 4). 10. The price quoted, shall be valid for contract period. Prices payable to the Supplier as stated in

the Contract shall be firm and not subject to adjustment during performance of the Contract, irrespective of reasons whatsoever, including exchange rate fluctuations, changes in taxes, duties, levies, charges etc. Price quoted will be inclusive of all taxes, duties, levies charges, etc. and no additional charges shall be payable by the bank. GST/ Service tax payable if any under this contract shall be payable as applicable.

The above change shall be construed as part of RFP document (Ref:

BOI:HO:IT:ITSM:200 Dated :15/06/2020) .

All other terms and conditions shall be same as per RFP Ref:

BOI:HO:IT:ITSM:200 Dated :15/06/2020.

For Bank of India

ref: boi:ho:it:rfp:itsm:200 dated :15/06/2020 corrigendum 1 … · 2020-07-06 · 1 | p a g e ref:...

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