restaurant of final year project

8/19/2019 Restaurant of Final Year Project

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Muhammad Yazid Roslan Improving Roslan Corner Marketingusing IT

Abstract

" project that could help the management and operation of 'ekal "badi Roslan

corner can be done by doing this given project! -bjectives of the project can be

done to know what will be the outcome of the project! 'nowing on what need to

be done# fact findings techni.ue have been used to gather all related information

so that it can be analysed in order to achieve the desired objectives! Certain

problems that are faced is basically on costing and also time to finish the project

given! /owever# by concentration on doing it# the project have been done where

some of the innovation are developed based on achieving the project objectives!

This project will go in details on the information related to the project such as#

company background# data analysis and findings and final products that can be

gained!

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Table of Contents,eclaration of -riginality..............................................................................i

"bstract..................................................................................................... i

"dditional Materials on the "ccompanying C,................................................v

"cknowledgment.......................................................................................vi

0 Introduction.........................................................................................1

0!0 &ackground of (roject....................................................................2

0!0!0 1ood Industry.........................................................................3

0!0!2 *M3 for Malay &usiness..........................................................4

0!2 (roject -bjectives..........................................................................5

0!4 -verview of the (roject..................................................................7

0!5 (ossible *olution for the (roject......................................................8

0!6 Chapter Conclusion.....................................................................10

2 Company &ackground........................................................................11

2!0 -wner of the Roslan Corner ..........................................................11

2!2 Roslan Corner (rofile...................................................................12

2!4 (roblems "rise............................................................................12

2!5 Recap of problems eist at the restaurant+.......................................14

2!6 (roblems on &umiputeras &usiness...............................................15


4 Investigation89iterature Review............................................................17

4!0 1act 1indings Techni.ue...............................................................17

4!2 9iterature Review........................................................................20

4!2!0 -ld Town :hite Coffee Menu..................................................20

4!2!2 1lyers and (romotion of Restaurant.........................................23

4!2!4 Murni ,iscovery Restaurant 1acebook (age.............................25

4!2!5 "bang &urn &urger &akar *ystem and Receipt..........................28


5 Methodology.....................................................................................31

5!0 Research ,esign.........................................................................31

5!0!0 :hich data are relevant;........................................................31

5!0!2 :hat data to collect;.............................................................31

5!0!4 /ow the data will be analyzed;...............................................32

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5!0!5 /ow the data will be illustrated;..............................................32

5!2 *ource of ,ata............................................................................33

5!2!0 (rimary ,ata........................................................................33

5!2!2 *econdary ,ata....................................................................33

5!4 (opulation and *ampling..............................................................34

5!4!0 (opulation............................................................................34

5!4!2 *ampling..............................................................................34

5!5 *ystem Methodology....................................................................35

5!5!0 "nalysis and


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? (roject Management..........................................................................73

?!0 (roject *chedule.........................................................................73

?!2 Risk Management........................................................................76

?!4


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Additional Materials on the Accompanying CD

Acknowledgment

I would like to wish my great and many thanks to my first supervisor# Madam Che

*iti Mahani on her help and guidance so that I may finish my report on this

project! 3ven I rarely meeting up with her# but her help would become my lesson

in the future!

"nd I also would like to wish my great thanks to my second accessor# Madam

=isrin "lyani Ishak on her guidance# and same goes to my supervisor# where both

person I rarely meet up! &ut still# by their guidance and skills that I have greatly

developed in /igher =ational ,iploma level# this project could achieve success!

This assignment or project have given me so much eperience that I might use for

the future# which later on can make me gain etra benefits and profits from it!

Many thanks I wish to all whose help me to complete this task!

1or sure# I will learn my lesson from the entire mistake that I have done and will

never do this kind of mistake if I am planning to further my study! This project has

given me big great lessons that make me realize how I have done terribly mistake

towards both of my supervisor and second accessor and also my own self!

9ast but not least# I hereby declare that the work in this report is my own ecept

for .uotations and summaries which have been duly acknowledged!

T/"=' Y->!

Yours sincere#

Muhammad Yazid bin Roslan

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1 Introduction

=ot too many small businesses like a small restaurant might get used to promote

their business and also using a system for their daily operation being done! &igger

company are well known with their system being used for day)to)day operation

which will make their business run much better! "s for the small restaurant# the

businesses have run for almost 0D years# and up until now# they are losing lots of

profit since 2 years have passed! This happen due to economic growth happen!

The attraction for people around is also another factor which brings the restaurant

may not gain enough profits!

3conomic growth at Malaysia makes it hard to attract more people to come to therestaurant! Many factors come in term of losing the profits! The restaurant is

selling many kind of menu with the same price for almost 6 years# and no

innovation being made by the manager! The manager also wants to make an

innovation not only on the management# but also gaining more profits so their

business can be run which can be passed to the younger generation!

"s of the project# some innovation will be made so that# it can makes the

operation on the restaurant running smoothly in term of booking one of the special

menu# promoting the restaurant to people# and also a system will be made for the

manager to use where he can view total sales by week# month and years! :ith

the innovation# the restaurant might continue the business operation and manage

to get back on track by getting profits and benefits like the first time the restaurant

being opened!

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1.1 Background of ro!ect

The 'ekal "badi 3nterprise Roslan Corner is a small restaurant which has been

opened since 2DD0# and manages by Mr Roslan -thman! /e is a former worker at

*hell (ort ,ickson as a (rogrammer# and he option from his work and starting the

business at the same year! The restaurant is selling local food which can be found

around Malaysia! The most famous menu in the stall is Mee Eawa! -thers# it sell

1ried Mee# 1ried Rice# =asi 9emak and many other menu! The restaurant has

only 2 workers# which is the cook and also waiter! "s for any record in inventory#

his wifeF Mrs! =oor "siah will be in charge and she also as the assistant manager

for the restaurant!

Though this is a small business# but some problems arise throughout the year passes! *ince 2 years up until now# the business have running slow# and when it

comes to track back on sales that have been done# there are no record can be

found! "nd not to mention# there are not much of promotions that shows the

restaurant is selling one of a food which comes from Indonesia recipe! "s of

ordering and booking some of the menu at the restaurant# it is possible to make#

and not to mention# the manager have already have this idea to be adapted!

/owever# no record has been done and no information will be recorded if an order

takes place!

*ince that the restaurant provided with booking of the Mee Eawa# for any occasion

based on customer needs# an idea for creating a simple system for the booking

menu will be done in order for the restaurant to easily keep track on the record!

This is for the future of the stall so that they can keep running the business!

*ome of the innovation also will be made for the restaurant! *ince that the

restaurant only have 4 staff including the Manager himself# a simple way to

reduce the works of the waiter will be made! *ome research have been done

towards a bigger company like Ice Room and -ld Town :hite Coffee# an ideas

came to adapt the services to the restaurant which can help the restaurant to

have the operation much easier compare to they only have 0 waiter to do all the

services job!

In order to solve the problems# certain objective for the project needs to be

identified! It need to be done so that# the stall might get back their profits and gain

many customer to keep operating the stall!

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1.1.1 "ood Industry

Many small)scale food enterprises is running under a simple organizational

structure# which consist of the manager who was the owner assisted by a few of the workers! There are many kind of industry for selling foods for eample# small

stall# night markets# restaurant# food processing industry and many more!

/owever# all this industry is using the same resources food for their business! The

usage of resources for food such as chicken# meat# vegetables# and other dos not

differ on each other at Malaysia! 3very restaurant will use this resource in term of

making their food which can achieve customer satisfaction on having it!

*ome introduction to food industry can be related with Malaysia is# the country is

full of resources in term of tropical and agriculture which relate with Malaysian

society! *ince that Malaysia is under "sian country# most of society will aware on

the nutrition value on each food being made in order for them to enjoy and also

making sure that their healthcare can be taken care off!

Years passed# Malaysia have changed in term of lifestyle which have lead them to

take an etra caution on what they eat and it have also increase the demand on

food which are convenience and healthy for they to consume every day! ,ue tothat# many restaurants have been opened in term of giving their best menu for

customer to eat and enjoying their life once in a lifetime!

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1.1.# $M% for Malay Business

*mall)scale food processing enterprises ehibit certain characteristics which

distinguish them from their large)scale counterparts $Chee# 0G@7%!

This small company is usually organized in a small business# which can be relate

as family or single person who wants to open a new company that may produce

any kind of product that they desire! "s for the location# they can be found on

suburban areas or urban areas# depend on the owner strategic thinking! $Bhani!*#

n!d%

*ince Malaysia have three races which was Malay# India and Chinese# each races

differ their marketing strategy in term for their business to run! "s for Malay races#

it can be seen around Malaysia# there are many opportunity that can be gained for

them to open a small business which focus on food industry! *tall# restaurant and

others is a simple eample that can be related to it!

/owever# Malay races have some difficulties on running their business in food

industry since that# the competition between each other is inevitable! ,emand

from society on Malay food is also one of a problems and due to that# Malay races

cannot ventured to a bigger scale in business! It is stated by Melaka Chief

Minister ,atuk Idris /aron where almost 4DH &umiputera could not achieve abigger scale of business! $The Malaysian Insider# 2D04%

In order for &umiputera to increase in term of involved more on this industry# the

Chief Minister state that# Malays must changed up their ways of thinking in order

to achieve on present days re.uirement to success in their business! $&ernama#

2D04%

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1.# ro!ect Ob!ecti&es

*ome objectives need to be identified so that the project will know where will it

lead so that all the problems that the user faced will be solve and making them to

gain profits on running the business! &elow can be identified the objectives of the

project+

1.#.1 'o impro&ise the plain menu paper to listed down menu for the waiter

to reduce multitask work

1or years# the restaurant waiter will need to write down the entire menu on

a blank paper! "s for the improvement# a simply order menu will have the

customer to write down their preferred menu# compare to having the waiter

to list down! "side from that# this innovation can easily make the manager easily keep track on how many foods have been sell on that particular day!

:ith this innovation# it will not only help the operation becomes more

smooth# but also increasing the works of the waiter much faster!

1.#.# 'o make a simple promotion to local people and their best menu for

the restaurant by creating flyers and brochures

=ot many people around know the eistence of the restaurant! (eople

who pass the road might notice it# but it will not make people to come to

the stall! &y making a simple brochure which can be distribute at the

restaurant# it can be one of a way which people can recommend to their

friends on the restaurant! It looks simple# but it will definitely attract more

people if they keep and shows on the promotion that the restaurant have

and provided in order to give the best food and services to the customer!

1.#.( 'o create a "acebook page for the restaurant promotion &ia social

network

*ocial network such as 1acebook# Youtube# Twitter and others is very

popular these days due to the usage of people on it! (eople will never stop

using it! :ith this advantage that the social network like 1acebook

provided# a simple 1acebook page will be made in order to gain people

attraction on the restaurant! The promotion of the page will be made

through friends and need their sympathy on sharing to other people on

what the restaurant provided!

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1.#.) 'o make a booking system on the restaurant speciality to inno&ate

the ideas to store information related to the restaurant management

The restaurant does provide booking for its own speciality which is Mee

Eawa! "s of the project# system on the booking for the Mee Eawa will bemade for the restaurant! "side from that# other menu also will become

available for booking! :ith the system# it can produce a receipt which for

this project# it will be kept for the manager to keep track on the booking

sales# and also made it easier on recording every booking happen on the

menu!

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1.( O&er&iew of the ro!ect

The project is mainly to help the restaurant on improving some of their marketing

strategy on gaining profits# promoting the restaurant via social netwrok and also

making the management which focus on booking menu and also making the

operation of the business to run smoothly where there will be no problems which

the manager stated# due to the project could solved all the matter!

1or the project# fact finding techni.ues will be used in order to gain any

information related with the project is interview# .uestionnaire and observation!

Interview will be done towards the manager of the restaurant to know what

problems eist for the restaurant! "fter the interview session is being done# an

observation will be done to gain etra information on the business operation! "sfor the .uestionnaire# it will be distributed to some of the customers in order to

gain their feedback! :ith that# it might help the manager to adapt on customer

likes for attracting more customers to come to the restaurant!

"s for the project# the restaurant will be introducing a new way of their marketing

strategy which simply enough promoting the restaurant via brochure and

1acebook page! *ocial network these days is used by entire people around the

world! 1acebook is a simple medium which can be use in order to promote the

restaurant! &rochure also will be made in order for the customer to have if they

are interested to come back to the restaurant! :ith some help on promoting the

restaurant# it might help gaining customer wants on trying the menu provided at

the restaurant thus giving benefits for the restaurant!

3ven this company is a small restaurant# many of ideas or innovation can be

adapted! *ome research that have been done towards bigger restaurant# an ideas

to adapt what they have done can be implement to this restaurant! "s stated on

the background project# a simple menu list down will be provided where in this

case# the customer will need to write down their own menu! *ince the restaurant

is lack on workers# this innovation will help the services much smooth compare to

have the waiter to do on many job for the services! " convenient ways might help

the operation running thus bring to more profits and smooth operation!

Mee Eawa is the main course of menu provided at Roslan Corner! Most people

does not know that the restaurant have a service on booking the Mee Eawa if they

have any occasion! The manager does not have any record on the booking menu!

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"nd due to that# a simple system will be made for the restaurant! "lthough it is a

prototype system# but some of the function can be use by the assistant manager

to record every booking on the menu order! :ith the system eist# it can help

smoothing the manager business operation and also for him to analyze on getting

more profits!

1.) ossible $olution for the ro!ect

In order to complete the project# some solutions have to be identified in order to

complete the project objectives! Regarding with it# a simple investigation have

been made and it can be identified that# to improvise the blank menu sheet for

ordering will be change by designing a new menu order by using Microsoft

Office *ord! " simple design need to be made in order to reduce the works of

the staff which will make it more conviniet since that the restaurant is lack of

workers!

"s for the promotion via social network# "acebook will be use in order to promote

the restaurant! " simple pages that shows the menu provided# services# some

promotions and others can be seen there! If the customer is interested# they may

give a call to the restaurant if they have any occasion or other things which

related to the restaurant! ,ue to current trends for people these days using

1acebook as medium for promoting their business# 'ekal "badi 3nterpriseF

Roslan Corner will grab this opportunity to do so!

The traditional ways to create brochure and flyers for the restaurant will need

Microsoft Office ublisher as the software in order to create both designs! &oth

brochure and flyers need to be made according to user wants and must show

informative information that people can read and can easily attract to the

restaurant! In order to gain more profits# more customers are needed so that the

business can run and achieve the manager target to keep succeeding giving the

best menu for their customer!

9ast but not least# to create a system that has the function of booking for the

menu which is one of the services provided from the restaurant# +isual Basic and

Microsoft Access will be use in order to create it! It is possible to create the

systemF however the system being created will only become a prototype for the

user! "ny information related to booking will be stored# and it is possible to

produce a receipt for both customers and manager for further use!

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In order to achieve the project objectives# one must do a simple research in order

to meet those objectives! ,ue to that# possible solutions have been identified and

the project could proceed for further construction!

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1., Chapter Conclusion

In this chapter# it is basically show to reader on what will be done in this project!

The objectives is clear to show on what will happen on this project and it will be

provided with fully information that could give the project to be successful thus

giving the opportunity for the restaurant to run their business which making them

to gain more profits and customer!

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# Company Background

'ekal "badi Roslan Corner 3nterprise is a small restaurant located at (ort

,ickson! It was opened on 2DD2 by Roslan -thman# the manager# the founder

and not to mention# the owner of the restaurant!

#.1 Owner of the -oslan Corner

The owner# Mr!Roslan was once a worker at *hell 9ubricant -il at (ort ,ickson!

/e was once a (rogrammer before he .uit from his job! /e then .uit from his job

and start planning on running any businesses! /e plans to open a small

restaurant where the restaurant will be selling all local food which Malaysian

people familiar with and some of the menu which can be found at Indonesia!

"fter several months# with his saving# he uses it to open his own restaurant# which

was named Roslan Corner! In order for the restaurant to become its own

company and registered as one of *M3# it was named as 'ekal "badi 3nterprise#

and not forgotten the name of the restaurant# which was Roslan Corner!

1igure 0

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#.# -oslan Corner rofile

Roslan Corner has only 4 staff working# which was the manager himself# waiter

and cashier# and also a cook! 1rom the very beginning# the restaurant gained

.uite a lot of number of the customer who comes# and Mr!Roslan manage to gain

much profits to keep running his business! Years passes# the restaurant change

the name to 'ekal "badi Roslan Corner 3nterprise due to the collaboration with

his friend# who owns a small car wash beside the restaurant!

The restaurant is usually operating only in the morning# from ?!DD a!m! till 02!DD

p!m! It usually sell local food# which was our country food# such as =asi 9emak#

Mee Eawa# Mee *oto# fried food# and many more# and basically# it is more focused

on breakfast food! &ut# customer rates that Mee Eawa as the famous food at (ort,ickson!

#.( roblems Arise

*ince 2DD@# the restaurant has a steady business in selling local Malaysian food

to people# or tourist! &ut# on that year# customers are getting fewer and the raw

material is getting epensive! Mr!Roslan face with a hard time to keep running the

business due to he could not afford to pay the fied payment for his workers and

also himself! 1or the payment# he could pay only based on the profit gain on thatday!

9ack of workers also caused a lot of customer run away due to they could not

being served by them! The cashier or waiter is currently taking two jobs at a time

which makes her busy and could not move around a lot! The cook could not leave

her position as of the orders will need her to be at her place! The manager has

the authority to make a drink for the customer and sometimes# he also becomes a

waiter!

3very staff has their own task to be done# which makes it not easy for them to

keep moving around freely! The manager could not afford to hire new staff as of

the lack of profits to pay the workers! *ince staff or workers have their own job#

the only person to move around a lot is the waiter# which has the job as a cashier

also! *he will have to move to get all orders by writing it down and it will be much

difficult if a peak hours for customer to come at the restaurant!

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"nother problem also can be detected where there are no records on any

important factors for the restaurant# such as records on payroll# records on profits

per day# records on raw material epenses# and many more! These records are

important so that# it might help the manager to keep track on it and also overcome

on how gain more profits for the stall!

*ome of the factors needed the manager himself to figure out what are the

solutions for his restaurant to keep running! -n this project# some of factors that

might help the restaurant could give an impact in order for the restaurant to keep

giving their best services for local people# tourist or other customer enjoy their

food!

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#.) -ecap of problems eist at the restaurant/

0! =o written information regarding with the management of the restaurant!2! =o promotion for the stall!4! 9ack of workers!

5! =ot much profits to pay for any epenses on payroll# goods and others!

:ith the problems stated# the project will solved some of the problems so that the

restaurant might keep running their business operation since that# as for

Mr!Roslan# the restaurant is important for him and need to keep on going! 3very

problems will have the solution where this project will go in depth of the problems

and it can be solved with each problems stated!

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#., roblems on Bumiputeras Business

1rom The Malaysian Insider# one of the news stated that &umiputera which mainly

for the Malay is having difficulties in term of involving to a larger scale of business!This business is mainly on the food industry! $The Malaysian Insider# 2D04%

Chief Minister ,atuk Idris /aron from Melaka also stated that Malay are more

focusing in retail businesses# eateries and restaurants! Compared to other races#

they takes more risk on having a higher or bigger scales of business! This could

happen due to Malays does not want to participate on the agriculture sector which

can help them to involved on a bigger scales of business which not also giving

them profits# but also for the economic growth for the country! $The MalaysianInsider# 2D04%

*ome of other problems faced by Malays is also one of the problems for them to

opened up business in a particular industry! It can be seen that Malay races are

more focus in food industry!

"side from the statement above# some of the other problems might arise where

&umiputeras to open any business is due to certain factors! &elow are the factors

which can be stated+

a. 0ow 0e&el of 'echnology

Most of *M3 that run food industry business is using the old or traditional ways on

running their business! This happen due to Malay races is familiar with the old

ways on running their business! *ince most of small enterprises might not have

the latest technology to promote or ways to run their business! It is common due

to financial problems might lead them to stick on the traditional ways for their

business! Technology is costly# and this is why most *M3 does not use the

current technology to improve their operation!

b. Competiti&e Market

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It can be seen that# there are so many stall or restaurant owned by Malays which

makes them to have competitor in the same industry! (roducing food on the same

type will make them to have more competitors which might lead losses to one

side! If they have an innovation or new marketing strategy# it might help them to

gain customer thus giving them more profits to run on their industry!

c. 0ack of "inance

This is a very common problems faced by any small enterprise like stall or

restaurant! 1or an institutions that provide some financial will not have enough

confidence to sponsor for this *M3 business! -ther than that# customer attractionon their business also become a problem for them to gain profits which will lead

them to be lack on financial does making their business could not improve for a

better future on business!

d. Management

It can be seen that on most small)scale food enterprises are managed by the

owners# who does not know much on the latest technology# modern techni.ues of

management# and many other factors that will lead to a poor .uality of

management for their business! Most of the owner can be seen is old people who

are still in charge on their business! They are not innovative and motivated! ,ue

to that# the always feel satisfy on running their business and what can be achieve!

This will make the *M3 will not going further for a better future that can gain many

profits for their business!

#. Chapter Conclusion

In this chapter# it can be known on what are the profiles of the company and

knowing that the restaurant is a small restaurant that have been opened for a long

time! To solve their problems# this project will go in depth on some ideas and

objectives that have been stated for the restaurant in order for them to run their

business in the future! *ome problems that they faced can be solved while other

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will generate the ideas from them to keep giving their best and uni.ue ways to

gain more profits and sales!

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( In&estigation20iterature -e&iew

(.1 "act "indings 'echni3ue "s of the project# an investigation must be made in order to gain the information

that can help and solved any problems that eist in the restaurant! "s for it# a fact

findings techni.ue have been used which was interview# observation and also

.uestionnaire which being distributed to the customer! 9ist of fact findings used for

the project can be listed below+

a. Inter&iewThe inter&iew session happen with the managerF which was Mr!Roslan at

his restaurant! The interview is being recorded and any important

information was stated in the interview! &y doing this# some of the

problems on the restaurant can be identified in order to solve it and

helping the restaurant to gain their profits back and also giving the

operation to run much easier with the innovation stated for the restaurant!

1or .uestion and answer session# it can be seen on Appendices 1! "s of

the inter&iew outline# the net page will show the outline!

b. Obser&ationObser&ation on the restaurant will be done in order to gain any

information on the business operation! Certain pictures have been taken in

order to gain any information which might help the stall to solve any

problems that they faced on the operation of day)to)day at the stall! "s for

the pictures and documentation gained from the stall# refer to Appendices

#!

c. 4uestionnaire4uestionnaire need to be distributed to any customer that comes! :ith

this# it might help to gain any feedback by the customer in order to analyze

it and what the customer feedback can be adapted to the restaurant in

order to attract more of them to come! 3ample of the .uestionnaire can

be referred on Appendices (!

Inter&iew Outline

Interviewee+ Roslan -thman Interviewer+ Muhammad Yazid Roslan

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9ocation8Medium+ 'ekal "badi 3nterprise Roslan

Corner

"ppointment ,ate+ 22 May 2D04

*tart Time+ 00!DD a!m!

3nd Time+ 00!4D a!m!

-bjectives+ To help and solve problems faced by

Mr Roslan on his restaurant for over 0D years on

business!

Reminders+ :eak on marketing strategy

in term of food price# no tracking on

stock and promotion to people!

"genda+

Introduction

&ackground on (roject

-verview of Interview

- (ermission of sample document review


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1igure 4

1igure 5

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Old 'own *hite Coffee Inno&ation

a. Interesting Menu

"s it can be seen on the -ld Town :hite Coffee# they were a big restaurant that

serves a great menu for customer that came! Their menu and dish was attracting

and delicious just only by looking into it! The menu which was provided will show

on what their menu will look likes compare to have just a name of the dish!

b. Code of Menu and Dishes

In the menu that -ld Town provided# they have specific food that they serve along

with the code of each dish! This happen due to paper sheets that need to be filled

in by customer is available on each table! Customer need to write down what they

want into the sheet and need to call the waiter once their order is done! The

services provided at the restaurant is simple enough which does not re.uired a lot

of movement and works for the waiter!

-elated with the ro!ect

"s related with the project objectives to reduce multitask work for the workers# this

research will make this ideas to be adapted to the Roslan Corner! *ince that the

restaurant is lack on workers which will make each workers will face multitask

work# this innovation can be adapted where services that re.uired the waiter to

take order will change to customer need to fill in the menu on a sheet of paper

made in this project!

This innovation will make the work to be reduce thus giving a great ways for the

workers to focus on their specific jobs! &y that# they will be no .ueue for the

customer if peak hours of the customer comes# which gives a great time for the

waiter to give their best effort and services in the restaurant!

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(.#.# "lyers and romotion of -estaurant

(romotions like flyers and brochure is a simple ways to be distributed by any

company or enterprise! Related with the project# here is the eample of the flyers

made by /otel Ritz Barden+

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1igure 6

romotion of $er&ices and Dishes

a. Interesting and attracti&e promotions

The /otel Ritz Barden is a hotel where everyone could stay in to have a any

occasion# or might come to the restaurant to have and enjoying the dish provided!

The flyers being made are interested for anyone and it is one way adapted by the

hotel to attract more customers! "ll the menu and dishes picture will give a ways

and ideas on what they could enjoy the menu and the prices shown is cheap for

everyone to enjoy!

b. Informati&e if interested

If any customer is interested with the promotions provided# there is a number that

they could call if they want to reserve places! "nd not to mention# the information

given in the flyers is fully informative and does not give the customer clueless on

what they could enjoy! " simple ways like this not only could attract more

customer# but also will give more profits for the /otel thus giving them to keep

going running their business in their industry!


1or several year passes# Roslan Corner restaurant does not provided with any

promotions since they have opened! 9ocal people might know their restaurant# but

it is possible that they might not know services and dishes provided there!

Customer would think that the restaurant is like any other places that serve plain

and usual foods like Mee Boreng# =asi 9emak and others!

To show to the customer that what services and dishes provided to them# flyers

and brochure is the simple way to give them an ideas and what are the services

and dishes that the restaurant have! In order to gain profits# customer needs to

come!

&y then# it can make the restaurant manage to afford solving their financial

problems that they face before and this innovation will promote their restaurant in

order to attract more customers! "s can be said# more customers means more

profits!

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(.#.( Murni Disco&ery -estaurant "acebook age

1igure 7

1igure ?

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customer based on social network# 1acebook is one of a medium that can be

used! 1or that# the Roslan Corner Restaurant 1acebook page will be made in

term of attracting more customer thus giving them to gain more profits by the

sales of customer that come to the restaurant to enjoy their menu speciality and

services!

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(.#.) Abang Burn Burger Bakar $ystem and -eceipt

1igure @

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1igure G

"bang &urn &urger &akar is one of a restaurant that selling their one and only

best menu which was burger! 3veryone will enjoy &urger &akar due to their

delicious taste and signature dish provided! Most customer is satisfy by having

only this one menu only to enjoy! The convenient ways is they provide the menu

by having customer to .ueue up and just order up to the cashier!

-nce done order# the receipt will be printed out! The information on the sales will

be stored inside a system that the restaurant have! If any tracking need to be

done# they can just use the system or also use the receipt that can be printed out!

"s of the customer# if their order did not arrived# the receipt which is one of the

buying proof can be shown to gain their order!


,ue to the restaurant does not have any system# a system will be made in order

for the restaurant to start keeping any information related to the restaurant

management! The restaurant does not provided any receipt even the cashier

machine! This information is an innovation that can be done in order for the

restaurant easily keeping track on the information!

The system is basically is focusing on the booking menu# where customer would

order any menu that they want in a bulk order! *ince there are no printed

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information that could be gained from the restaurant# the innovation of creating a

prototype system that functions to print out the receipt for the customer and

manager will be made in order to achieve one of a record that could be saved for

the restaurant!

"nd due to that# this project will give the restaurant much better .uality for

analysis that could they done in order to gain more profits and ideas for their

restaurant to keep on running the business and manage to increase their sales!

(.( Chapter Conclusion

In this chapter# for the project to meet it objectives# some research need to be

done in order to gain an ideas and innovation that the restaurant could adapt!

*ince that the restaurant did not have any changes for several years# this projectcould help the restaurant to gain their glory back# together solving their problems

faced over the years! Comparison between other bigger company can be adapted

for the restaurant since that# certain of their problems can be overcome by the

comparison! &y doing that# it is possible for the restaurant to increase their profits

and sales of their dish and menu!

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) Methodology

"s for the project# there were two methodologies being used! "s for the research

part# data will be collected for the 'ekal "badi 3nterprise Roslan Corner is based

on research design! "s of the system# Rapid "pplication ,evelopment will be

used in order for the system to be done!

This chapter will eplain on both part to innovate the ideas that could improve the

strategy for the restaurant and also a simple way to manage the information that

could help the restaurant to have much smoother ways when operating their

business!

art 1/ -esearch

In order to implement a new ways for the restaurant to use# research need to be

done in order to gain more information that could help the restaurant to gain back

their glory and profits that can make them running the business in the future!

).1 -esearch Design

This research will use


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).1.( 6ow the data will be analy7ed5

(roblems stated by the manager will be identified by giving a solution to

overcome the situation# internet research and self research to bigger restaurant to

gain some ideas and innovation could be adapted to the restaurant# and also the.uestionnaire given to the customer will be analyzed by using Microsoft 3cel!

).1.) 6ow the data will be illustrated5

"s of the research being done# data will be illustrated on ideas that could be done

so that the restaurant could adapt it in order for them to gain customer which will

bring them profits! "s for .uestionnaire which basically to know on services that

could be improve by the restaurant and ideas on the system that will be created#

once data counted and analyzed# the statistic on each .uestion data will be

illustrated by using Microsoft 3cel under bar chart view! "s for based on

observation and interview# some problems will be solved by the research was

being done and also prototype system being made# and some other solution

which will make the project becoming successful!

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).# $ource of Data

Two sources of data regarding with the research can be describe below+

).#.1 rimary Data

,ata regarding with the research is basically# by using fact finding techni.ue

approach and also research being done to gain ideas and innovation for the

project! It will be the primary data source! &ased on the .uestionnaire# analysis

will be done towards the feedback given by the customer and by the feedbackF

where as any new suggestion will be adapted for the restaurant! "s of the

interview# it is to know the common problems that the restaurant faced# and by the

objectives of the project stated# it will give some solutions that can be adapt to

solve the problem stated!

).#.# $econdary Data

"s for the secondary data# statistic# journal# and article will be reference regarding

with this matter! "ll the information or data can be collected from the secondary

data which have different answer or information! &y getting the data from the

secondary data# the research will be much efficient and accurate# and the best

answer regarding with the matter can be solved!

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).( opulation and $ampling

).(.1 opulation

"s of the .uestionnaire# population will be among the customer who comes to the

restaurant! Customer will be given a .uestionnaire in order to gain their feedback

towards the services that the restaurant provided to them# and by it# some ideas

on improvement could be gain in order for that ideas could be done towards the

restaurant!

).(.# $ampling

*ampling can be done by customer who comes to the restaurant which will be

around 26 samples to be collected which related with the matter regarding of the

feedback and ideas that could be gained based on their answer!

In conclusion# this method will give the ideas for the project to be done and also to

meet the objectives of the project! =ot only it will be adapted to the restaurant# but

it could help the restaurant to get more profits by all of the innovation and ideas

given towards the project!

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art #/ $ystem

).) $ystem Methodology

"s for the system for 'ekal "badi 3nterprise# R", is the methodology which has

been chosen for the project! R", is stand for Rapid "pplication ,esign! (hases

involved in this design can be shown below which related with the project+

3ach of the phases shown will have its own eplanation related to the system

being made for the restaurant! This is due to the system being made is only at

prototype phase in is less in cost! (rototype cycles phase does give the developer

to develop a prototype system for the restaurant! &elow can be eplained on the

methodology+

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).).1 Analysis and 4uick Design hase

"s of this project# the first phase will need the manager to be interviewed in order

to gain problem statement! This is needed for sketching the solution that can be

done towards the problems stated!

a. Analysis

"fter interview already being done# all re.uirements need to be stated and

analysis needed to be done which in this case# Mr! Roslan need to gain profits

and making the operation for the restaurant to run much easily due to lack of

workers and promotion for the restaurant! ,ue to that# an analysis on the

problems will be made in order to solve on the problems statement!

b. Designing

"nalysis on the problems statement can be found that# the manager will need a

simple system on booking their best menu which easily for the manager to keep

track thus give benefits for the restaurant and making the operation runs much

easier! &efore any process of designing a simple booking system being done#

some sketch on what will be needed for the system will be made!

"lthough the system will become a prototype which later can be used for the

restaurant# .uick design of the system is needed in order to know how the system

will run! :ith the analysis and .uick design# the system can already being

constructed!

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).).# rototype Cycles hase/

"t this phase# the system will be at designing phase together with adding certain

programming language into it! This phase will be on loop until the system meets

the re.uirement for the project! "s of this project since that it will be a prototype

system# this phase will be use and not to proceed until the Manager of the

restaurant wants the real system to be used! This is the phase that will be

adapted for the system that will be created for them!

Demonstrate

"t this phase# the system will be at the demonstrate phase! The prototype

system has all the major function needed which will be the main function

of the system like inserting booking information and customer information!-ther than that# interface will also be shown to the user! If addition or

enhancement needed based on build and refine phase# this phase will be

started back until the testing phase can be proceed!

-efine

"t this phase# the system will be at the enhancement or any addition is

needed or not! If the prototype system is lack on certain user re.uirement

or could not achieve the user re.uirement# build and demonstration phase

will be started back until the testing phase can be proceed!

Build

"t this phase# the system will be started to be build! The interface# function

and flows of the system which on design phase will be implemented at this

phase! If addition or enhancement needed based on demonstrate and

refine phase# this phase will be started back until the testing phase can be

proceed!

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).).( 'esting hase

The prototype system being done is already ready for the use of the user although

it just give the major function of the system! (resentation to the client is needed

so that# they may satisfy for the system on how it will be display for the use of the

user!

"t this phase also# user or manager will be teach on how the system function!

3ach button needed to be tested# how the system flows# and all that is needed for

the view for them! It is to show on the client how well the system function for

them! This is to avoid lost for the client when they are using the system# since that

both manager and the assistant is someone that have lack of IT knowledge!

&y the time the system does meet satisfaction from the user# the working and real

system will be made and will be implemented for the restaurant to use!

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).).) Implementation hase

"fter the testing phase# the system will be started to be implemented for the use

of user! "t this phase# the system is already completed! /owever# this phase will

be proceed if the clients want the fully function system! ,ue to the system is a

prototype system# it still can be implemented# but any addition of costing for

maintenance need to be paid by the client!

If there were any addition for maintaining the system or a complete system for the

restaurant to use# the system builder might do the maintenance needed! It

depends on what kind of addition or maintenance that the user wants!

If the system meets the satisfaction# a real complete system will be made for the

restaurant which might lead their operation running much easier to store

information related with booking of the menu! "nd if clients want an addition which

could help the restaurant to manage other data or information# the system will be

in a prototype phase again in order to achieve the full or working system for the

restaurant to use!

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)., $ystem $toryboard

In order to create the system# the interface of the system needs to be made!

*toryboard has been done towards what the system will be done in order to show

on how the system functions for the user! The interface also can be seen and

shows to the user the prototype system that will be made for them! &elow is the

sketch of the storyboard+

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). Chapter Conclusion

In this chapter# it can be concluded what type of methodology have been used in

order to gain information related with the project# and also the system sketch for

the restaurant! It can show that there eist 2 parts on this project# which one is

mainly for research for the restaurant to gain more customer# and also a system

that could give the restaurant to keep a new information related with their

management! This is focusing for showing techni.ues that could be done so that#

information gained will become helpful for the project to be done!

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, Data Analysis and "inding

"s of the restaurant part on information gained from the fact findings techni.ue

been used# some data can be done in order for the project to give the outcome

that can help the project objectives to be achieved! This data gained can help to

promote and give some ideas for the restaurant to keep getting more profits in

order for their business to run in the future!

1or the system# diagram that was selected to show on how the system functions

is by sketching the >se Case ,iagram and 3R,! This diagram can be shown

which can help for the restaurant to store information which related with their

operation! &elow can be shown the data analysis and finding that can be relatedto the project+

-esearch art

,.1 Analysis on "act "indings 'echni3ue used

,.1.1 Inter&iew

&ased on the fact findings that have been done to record the data regarding with

restaurant# some innovation need to be made in order the project objectives anduser satisfaction could be achieved! -ne of the fact finding techni.ue being used

is the interview# some problems that can be detected from the interviews can be

listed below+

a% =ot much of profits can be gained due to increasing of raw materials for

cooking# which the stall wants to give cheaper price in order to attract

more customers to come! This is a problem since that the restaurant

could not afford hiring new workers# to maybe operating their business!

b% =o written or data recorded for the restaurant management like payroll#

stock update# and many other related record!c% =o promotion being done towards the restaurant to promote their services

and best menu they have to local people or visitor that comes to (ort

,ickson!

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,.1.# Obser&ation

&ased on the fact findings that have been done to record the data regarding with

restaurant# some innovation need to be made in order the project objectives and

user satisfaction could be achieved! -ne of the fact finding techni.ue being usedis the observation# some problems that can be detected from the interviews can

be listed below+

a% 9ack of workers and each worker have to do multitask work in order to

complete their job day)to)day operation! This is basically can be seen

where waiter have to move around and it takes time to move around!b% *trategic location where most people can see the eistence of the

restaurant# but no promotion can be seen on the directory for the

restaurant services and menu provided!c% =o data recorded on the operation for the restaurant such as sales per

day# staff payment and booking information that just by calling the

manager and the manager will write down the order based on call!

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,.1.( 4uestionnaire

To analyse on the finding that was related to the .uestionnaire# each .uestion

answered will need to be analyse! This .uestionnaire is basically to gain etra

data that could help for the project objectives to meet! &elow can be shown each.uestion analysis based on feedback given+

1. Do you come here/

Always

Often

Raely

Question 1: Do you come here:

&ased on the chart above it can be seen that customer that comes is always

comes here! The total number of regular customer can be counted as 00 persons!

The remaining customer who was often comes to the restaurant is @ person# and

the remaining rarely comes to the restaurant which based on 26 sample of the

.uestionnaire! It could be visitor or tourist that comes and passes nearby and stop

enjoying to the restaurant!

The signature dish that the restaurant has might make them to come to therestaurant always! -ften customer that comes might have their own reason# but

still# they have answered to be often coming the restaurant# which shows that they

still come to the restaurant to enjoy the foods!

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#. *hat is your fa&ourite dish5

Mee !awa "asi #e$a% &ie' &((' K)i*+M)i* Ot*es0

2

4

6

8

10

12

14

16

18

20

Question 2: What is your favourite dish?

&ased on .uestion 2# it can be seen that most customer comes does enjoy

the restaurant signature dish which was Mee Eawa# and fried food! Most

customer enjoys the fried food could be it is cook based on order! >nlike other

restaurant or stall that sell like Mee Boreng or 'uew Tiaw Boreng# it has

already cooked early which makes the food will become cold!

*ince that both dish is hot# it could be the reason why customer select Mee

Eawa and 1ried 1ood as their favourite dish provided at the restaurant! :ith

this analysis# the restaurant could focus more on both dish and maintaining

the taste so that customer would not run away from them!

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(. 6ow much you spend at a time here5

5!

RM1 + RM10 RM10 + RM20 RM20 + RM30 ,RM30

5

8 8

4

Question 3: How much you send at a time here?

6!


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8. Is the price for the menu is reasonable5

@!

-es

"(

Question !: "s the rice for the menu is reasonable?

G! &ased on the chart above# it can be seen that most the sample customer

stated that the price for the menu is reasonable! This can be seen that

most customer are fully enjoyed with the dish and also pricing that the

restaurant provided! "lmost 22 sample answer Yes to the price that the

restaurant provided!

0D! *ince the restaurant is focusing more on their signature dish# they may

provided the best range of price for the customer to enjoys! This is

basically analyse by the Manager himself to serve customer the best price

of dishes while gaining enough profits to cover back the raw resources of

making any dish from the restaurant!

00!

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1#. 6ow do you think on the ser&ices pro&ided5 9i&e rating.

04!

Rating 1 Rating 2 Rating 3 Rating 4 Rating 50

2

14

54

Question #: How do you thin$ on the services rovided? %ive ratin&'

05! "verage rating which is 4 is given by the customer where 05 samples rate

it! There are 2 sample rate on 2 rating# while rating 5 and 6# both gain 6

and 5 rating from the sample! *ome analysis could be done that# this

happen due to lack of workers at the restaurant!

06! *ince that the restaurant does not have any changes for almost more than

0D years# it is common if customer would give that rating! "s can be seen

there# the restaurant does not have enough waiter to do on giving services

to customer! It can be seen that# only the waiter have to move around a lot

when the peak hours run at the restaurant!

07! *ince most other workers could not leave their position# this is the reason

on why from 26 samples of customer give only the restaurant rating 4!

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18. Does the waiter ha&e done mistake while taking order5

0@!

-es

"(

Question (: Does the waiter have done mista$e while ta$in& order?

0G! To know whether the waiter have done mistake or not# this is the .uestion

to gain the feedback! It can be seen that# most customer stated Yes where

the waiter have done a mistake! This might happen due to factors like

peak hours or too many customer came which make the waiter have to

many works to be done!

2D! &ased on the observation on the peak hours also# it can be seen that the

waiter is rushing to do many kind of works# this is because she is

responsible to serve the customer with the dish and drinks provided!

*ometimes# the Manager himself as drink makers will help the waiter to do

the job# but it is rarely seen when the restaurant faced with peak hours!

20! ,ue to that# there are some innovations need to be made to reduce this

type of mistake or problems based on this .uestionnaire!

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##. Is it con&enient for the order to be listed by yourself due to lack of

workers5

24!

-es

"(

Question ): "s it convenient for the order to be listed by yourself due to lac$ of wor$ers?

25! "n innovation that could help reducing the errors being done by waiter is

to do listed down menu paper where customer themselves will need to

write their menu on a sheet of paper provided! &ased on the

.uestionnaire# it can be seen that 0G samples agreed to have this

innovation being adapted at the restaurant!

26! *ince mistake have happen from the waiter sides# it can help to reduce or

stop any mistake that might happen and customer themselves will have

the authority to write down their desire menu! This innovation is great for

the restaurant since that# the mistake is what the restaurant need to avoid

in term of giving good services to the customer!

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#. Do you like menu being order by yourself since the waiter is only

one5

2?!

-es

"(

Question *: Do you li$e menu bein& order by yourself since the waiter is only one?

2@! Related with .uestion ?# an innovation that could want to be adapted have

gain a positive feedback from the customer! &ased on the .uestionnaire# it

can be seen that 0G samples which was the same samples are agreed to

have this innovation being adapted at the restaurant!

2G! *ince mistake have happen from the waiter sides# it can help to reduce or

stop any mistake that might happen and customer themselves will have

the authority to write down their desire menu!

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(). Do you e&er do any booking on the menu pro&ided at the restaurant5

46!

-es

"(

Question 1-:Do you ever do any boo$in& on the menu rovided at the restaurant?

47! 1rom this .uestion# it can be seen that 05 person of the samples have

done booking on the menu# while the remaining is never done it! This

could happen for those who are regularly come to the restaurant and also

have satisfy with the booking services from the restaurant! :hile others#

might not aware of the promotion and services done from the restaurant!

4?! This could be a great idea for the restaurant besides serving the customer

who dines in there! :ith this service# it will become like a part time job for

them to gain more profits in order to give a great dish and services for their

customer and making their business may run as well in the future!

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(;. *ould you like to book any menu from the restaurant5

4G!

2()l' y() li%e t( 3((% any $en) f($ t*e esta)ant1

-es

Question 11: Would you li$e to boo$ any menu from the restaurant?

5D! Most of the customer would like to do any booking menu from the

restaurant# which can be gain by the data from .uestion 00! This happen

for those who are interested on booking menu provided at the restaurant!

50! *ince this whole new idea to develop a system based on booking menu#

this could be a great idea for the restaurant besides serving the customer

who dines in there! :ith this service# it will become like a part time job for

them to gain more profits in order to give a great dish and services for their

customer and making their business may run as well in the future!

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,.# romotion &ia $ocial


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$ystem art

,.( =se Case Diagram

1igure 00

"s can be seen on the use case# there are 4 users involved for the booking

system to run! The user basically the assistant manager will have to do most of

the function of the system! Customer will be involved if booking will take place and

manager will keep track on booking information and store the information for later

use!

In order for the system to store the information related with the booking# each user

will have to involved! It can be seen also that the task that can be done with the

eistence of the system made for the restaurant! :ith the system made although

it is still a prototype# most of the function can be run in order to achieve the project

objectives that might help the operation for the restaurant to run much easier

compare to no documentation being written before!

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,.) %ntity -elationship Diagram

In order to make a system# an 3R, need to be sketch in order to know what data

and information are needed for the system! ,ue to a prototype system need to be

made# the sketch of the 3R, might give the system information that can be stored

by the restaurant! *ince the system is focusing on booking of the menu# there are

4 eisted table needed which was the customer# ordering and also menu

provided! :ith the data# it can be used for the restaurant in order to make the

system is usable for the restaurant even it is still prototype!

&elow can be shown the 3R, which an analysis has been done towards user

problems in order to create the system+

1igure 02

*ince the system is focusing the booking menu# this is the data that are crucial for

the system to meet the booking term! Customer information are needed due to

reservation on the menu must have the details of the customer! Menu are fied for

the restaurant since that currently# the menu provided is only for a bigger booking

which minimum only 0D unit of menu! "s of the ordering information it need the

details in order a receipt can be produce!

This receipt is basically needed for reference for the customer and those who are

just paying the deposit for the booking! -nce they have confirmed# they may bring

the receipt for update their ordering status thus giving them the full payment

receipt of the booking! "nother receipt also will be printed out for the manager to

keep and store for further use which can be use for tracking and checking on the

booking sales!

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,., Class Diagram

"s of the system# class diagram of the prototype system can be done which can

be shown below+

1igure 04

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,. $e3uence Diagram

1or the system main functions which to add new details on the customer who

wants to book the menu# here can be shown on the flow of the system which

basically on the main function of the prototype system+

1igure 05

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,.8 $ystem -e3uirements

In order to create the system and also to make all the used re.uired based on the

user problems# specifications on the software need to be identified in order for the

system to be runs! This is mainly focus for the prototype system that can be

implemented to the restaurant! &elow can be shown the specifications based on

both criteria which are+

a. 6ardware

&elow are the specifications for the hardware using the Lisual &asic 2DD@+

Computer2processo

r

Computer with (entium 044 megahertz $M/z% or higher processorF

(entium III recommendedMemory R"M re.uirements for "ccess 2DD? depend on the operating system

used+

Minimum + 02@M&

Maimum + 602M&

6ard disk 0?D M& of available hard disk space

Operating system :indows G@# :indows G@ *econd 3dition# :indows Millennium

3dition $:indows Me%# :indows =T 5!D with *ervice (ack 7 $*(7% or

later# :indows 2DDD# or :indows ( or later!

Dri&e C,)R-M drive

Display *uper LB" $@DD N 7DD% or higher)resolution monitor with 267 colors

eripherals Microsoft Mouse# Microsoft IntelliMouse# or compatible pointing

device

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b. $oftwarec! &elow can be stated the software specifications for running the

Microsoft "ccess+

d!e! "s of the Lisual &asic# here can be shown the minimum

specifications to use it+f!

g! 1igure 06+ *ources from Microsoft Corporation# 2DD7!h.

i. ersonnel j! (ersonnel that is involved for the testing re.uirement is# the developer

himself! The developer must know on each function that the software

provided so that# if any errors occur when testing the system# developer

can modify or edit the system so that# the system can achieve the user

re.uirements for the &ooking *ystem of Roslan Corner!

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,.; Chapter Conclusion

In this chapter# based on fact findings techni.ue have been used and logically self

research being done have made all the data to be adapted for this project! In

order to meet the project objectives# each of data gained need to be analyzed!

-nce done# it can be made into a real working thing or system which gives the

restaurant to make a new way for their business to run in the future# thus leading

them to gain profits which attract customer! *ince that customer is their main

source of profits# rewarding with a new attraction or present will make them to

always come to the restaurant!

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-ecommendation

"s stated on the previous chapter# in order to make this project a reality# this

chapter will show on what are needed to be done in order to solve user problems

and suggestion that have been provided before! (roject objectives need to be

achieved in order for those of listed criteria that have been mentioned can be use

for the client at the restaurant!

&elow are the recommendations that have been done towards the project+

.1 rototype $ystem

" simple system for Roslan Corner has been made# where it will make it easy for

them in order for customer who wants to book their top sales menu which is Mee

Eawa! This system will help the operation for the restaurant much easier where

each of the information relating with booking for the menu can easily printed out

and also easy for the manager to keep track on sales of the menu!

"s of the system# it can be referred on the C, $Appendi% where the

prototype system being saved! >ser manual also have been created for the

system in order to give guidance and ways for the user to run the system

according to what have been developed for them!

3ample of the system interface can be shown below+

1igure 07

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.# Ordering Menu for *aiter

It has been stated on the previous chapter that the Roslan Corner does not have

enough staff to work! The waiter of the restaurant is doing multitasking job# where

she will not give her best services for the customer!

In order to make the waiter to have less work rather than moving around to

take orders from the customer# an innovation have been made based on the ideas

from bigger restaurant like -ld Town :hite Coffee# where customer just need to

write their orders on the menu order paper provided at each table! =ot only it will

make the waiter not to do so many works# but also making the operation running

on the restaurant much easier since the lack of workers eisted!

&elow can be shown on what has been changed from previous to the innovation

made+

Changes of Menu Ordering1rom a blank paper sheet

1igure 0?

-rder Menu for Customer

1igure 0@

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.( romotion of "acebook ages

*ince social network these days have been widely used# as of this project# an

opportunity to promote the restaurant is used by creating a page on 1acebook!

The restaurant that have been opened a long time ago might attract people who

uses this social network will know the eistence of this restaurant!

If people do have any vacation to (ort ,ickson which has become one of

Lacation (lace in Malaysia# they might come to the restaurant to enjoy food and

services like no other small restaurant provided! /ere is one of the eample of

1acebook page that have been created in order to promote Roslan Corner+

1igure 0G

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.) %ample of "lyers and Brochures

In order to promote to local people on the eistence and services provided from

the restaurant# some of the flyers and brochure will be distributed to the owner

friends shop or promotion on the restaurant itself! It will not only bring customer

from local places# but also outsider customer that might attract to come to the

restaurant! 3amples of flyers that have been made in order to promote the

restaurant+

1igure 2D

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&rochure design can be seen below+

1igure 20

1igure 22

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., Costing and Budget

In order for the flyers and brochure to be made# some paperwork related with the

costing for both item need to be done in order to give a guideline for the

restaurant to sponsor on promoting their restaurant! RM0DD!DD is the budget for

the manager which he was able to sponsor in order to promote their restaurant!

&ased on the design of both item# the manager have agreed to use it and will be

able to sponsor both item to be printed out! /ere are the tables on paperwork

costing related for the promotion+

Costing for "lyers and Brochures

"lyers Cost

Colours *heet+ RM0!DD $0)0D paper%

Colours *heet+ RMD!@D $0)6D paper%

(hotostat+ RMD!D6 $0)0DD paper%

"or the restaurant+

RMD!@D O 4D paper P RM5D!DD

4D papers is the estimation given by the manager in

term of printing the flyers for colours printing to

testing out for the promotions!

"s of photocopy# another etra 2D paper will be

printed out and costing will be RM0!DD for 0 set!

Brochure Cost

Colours *heet+ RM2!DD $0)0D paper

for both side%Colours *heet+ RM0!7D $0)6D paper

for both side%

(hotostat+ RMD!0D for each printing

for flyers!

"or the restaurant+

RM0!7D O 4D paper P RM5@!DD

4D papers is the estimation given by the manager interm of printing the brochures for colours printing to

testing out for the promotions!

"s of photocopy# another etra 2D paper will be

printed out and costing will be RM2!DD for 0 set!

'otal Cost/

Q-M): > -M1 $1lyers Cost% S Q-M); > -M# $&rochure Cost% P -M?1!

1rom the sponsor given by the manager# the costing for both promotion does meet within the

price given!Information/

@Price for the printing and photocopy is based on quotation given by Kedai Alat-alat Tulis

located at Port Dickson.

. Chapter Conclusion

It can be conclude that# this chapter shown all of ideas and innovations that can

be adapted for the restaurant# which was can be done by doing this project!

"lthough many of the ideas and objectives stated on this project can be done by

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the restaurant itself# but this project have become one of a medium for the

restaurant to generate ideas which might help them to gain their glory back in

food industry! " simple way# can give an impact for the restaurant in order for

them to adapt with new or latest technology which could bring them much forward

in their *M3 level for the restaurant!

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8 ro!ect Management

In term of running the project# schedule and what need to be done must be

planned! The project must be managed in order to achieve on the final desire for

the project! To properly manage on running the project that has end result# certain

criteria will be written and can be shown below+

8.1 ro!ect $chedule

&elow can be shown the project schedule for the project along with Bantt Chart

sketch# :&* and schedule for the project+

a. 9antt Chart

This is an eample of Bantt Chart that have been created in order to do

any task related with the project! "s of the Bantt Chart# it

restaurant of final year project

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