Resume Makeovers

Going from good to great

Center for Experiential Learning651-423-8674, cel@dctc.edu

Resume Makeovers

The job of an resumeFAKTSAEExamples

The Job of a Resume

Generate interest in you

Sell your qualifications

Get an interview

FAKTSAE

F – FOCUS

A – APPEARANCE

K – KEYWORDS

TS – TRANSFERABLE SKILLS

A – ACCOMPLISHMENTS

E - EDUCATION

F-Focus

Employers want

• 15 Seconds• MATCH between

your qualifications and the job requirements

You need to do

• Research job descriptionsWWW.ISEEK.ORG

WWW.ONLINE.ONETCENTER.ORG

www.mncn.org

• Use an OBJECTIVE

• Use a SUMMARY

• Change your resume for each job

Objective

Objective - beforeTo utilize my skills and experience and to advance with the company.

Objective – afterAn Office Assistant position using my customer service skills, desire to help others, and education.

SummarySUMMARY - before• Hardworking • Reliable• Strong communication skills

SUMMARY - after• Three years experience providing office support• Proficient in MS Office Suite• Type 40wpm• “Dionna is one of the most efficient Front Office Assistants

this office ever had, we were sad to see her go” Bob Smith, MCTC

• Bilingual - Spanish speaking and writing

A-Appearance

Employers want

• Neat

• Easy to read

• Non - standard format

• No typos, spelling errors

You need to

• 10.5-12 point font

• Play with font type

• Left alignment

• 1 inch margins

• Bullet point vs. paragraph

• Section headings

• 1 – 2 pages

Appearance - beforeDionna Jones

1000 Hennepin Avenue, Minneapolis, MN 55402Dionna.jones@minneapolis.edu

An office assistant position where I can use my strong customer service skills desire to help others and education.

Three years experience providing office support in scheduling, billing, word processing and general office procedures. Proficient in MS Office Suite, type 40wpm. “Dionna is one of the most efficient Front Office Assistants this office has ever had, we were sad to see her go” Bob Smith, MCTC. Bilingual - Spanish speaking and writing. Recipient of company customer service award for commitment to company and service to staff.

Appearance - afterDionna Jones

1000 Hennepin Avenue, Minneapolis, MN 55402Dionna.jones@minneapolis.edu

OBJECTIVE________________________________________________________________________________

An office assistant position where I can use my strong customer service skills desire to help others and education.

SUMMARY________________________________________________________________________________

Three years experience providing office support in scheduling, billing, word processing and general office procedures. Proficient in MS Office Suite, type 40wpm. “Dionna is one of the most efficient Front Office Assistants this office has ever had, we were sad to see her go” Bob Smith, MCTC. Bilingual - Spanish speaking and writing. Recipient of company customer service award for commitment to company and service to staff.

Dionna Jones1000 Hennepin Avenue, Minneapolis, MN 55402612-659-6700, Dionna.jones@minneapolis.edu

OBJECTIVE___________________________________________________________________________________________________________________________________________

An Office Assistant position where I can use my strong customer service skills, desire to help others, and education.

SUMMARY___________________________________________________________________________________________________________________________________________

•Three years experience providing office support in scheduling, billing, word processing and general office procedures

•Proficient in MS Office Suite, type 40wpm

•“Dionna is one of the most efficient Front Office Assistants this office has ever had, we were sad to see her go” Bob Smith, MCTC

•Bilingual - Spanish speaking and writing

•Recipient of company customer service award for commitment to company and service to staff

Appearance - after

K-Keywords

Employers want

• Speak their language

• Qualifications that jump out

You need to do• Research the job

• Use the words in the posting description

• Have someone in the industry critique your resume

• Front load keywords in top 1/3 of resume

• www.iseek.org

• www.online.onetcenter.org

K-KeywordsOFFICE SUPPORT SKILLS/AREA OF EXPERTISE_______________________________________________________________________________________________________________________

•MS Office Suite

•Type 40wpm

•Billing

•Scheduling

•Project coordination

•Mail processing

•Supply management

•Reception/multi-line phone

•Data entry

•Flexible

•Efficient

•Alpha numeric filing

http://www.maca.gov.nt.ca/school/tools/JD_docs/Office%20Support%20%20Worker%20JD..pdf

TS – Transferable Skills

Employers want

• Skills and qualities needed for the position or company.

You need to

• Assess skills needed for the job you are seeking

• Translate your prior experience into job goal requirements – Prior jobs

– Education

– Student life

– Internship

– Community activities

– Volunteer

Transferable Skills - beforeDionna Jones

1000 Hennepin AvenueMinneapolis, MN 55402

EXPERIENCE______________________________________________________________________________________________________________________________________________________________

Davanni’s, Minneapolis, MN June 2008 – PresentAssisted customers with orders, processed orders quickly and operated cash register with minimal errors. Balanced $1000 in cash transactions daily. Trained in new employees when needed.

Transferable Skills - afterDionna Jones

1000 Hennepin AvenueMinneapolis, MN 55402

EXPERIENCE______________________________________________________________________________________________________________________________________________________________

Davanni’s, Minneapolis, MN June 2008 – Present•Served high volume store, providing quality customer service.

• Interacted with diverse staff, customers and co-workers.

•Answered phones; provided information on company products and delivery service.

•Documented supplies ordered and received.

•Balanced cash drawers and made daily bank deposits.

A- Accomplishments

Employers want

• You to tell them how good you were at the job

• Not how to do the job

You need to

• Results• Outcomes• Achievements• Contributions• Duties included• Responsible for

Accomplishments - beforeDionna Jones

1000 Hennepin AvenueMinneapolis, MN 55402

EXPERIENCE______________________________________________________________________________________________________________________________________________________________

Davanni’s, Minneapolis, MN June 2008 – PresentAssisted customers with orders, processed orders quickly and operated cash register with minimal errors. Balanced $1000 in cash transactions daily. Trained in new employees when needed.

Accomplishments - afterDionna Jones

1000 Hennepin Avenue, Minneapolis, MN 55402

EXPERIENCE______________________________________________________________________________________________________________________________________________________________

Davanni’s, Minneapolis, MN June 2008 – Present• Received customer service award for providing quality customer service resulting in repeat customer traffic.

• Given responsibility for closing store and bank drops due to ability to take on responsibility and learn quickly.

• Created inventory tracking form to simplify inventory process and accurate inventory of supplies.

•Interacted with diverse staff, customers and co-workers building positive work environment.

Resume Statements

• Verb + outcome, contribution or result• Example:• Processed orders and invoices.

• Processed job orders and invoices in a timely manner to be responsive to customers and ensure flow of work.

E- Education

Employers want

• How your education has prepared you for this opportunity

You need to

• Include program major• Coursework• Projects• Skill areas developed

Education - beforeAssociate of Applied Science, Accounting May 2015Dakota County Technical College, Minneapolis, MN

Education - AfterAssociate of Applied Science, AccountingDakota County Technical College, Rosemount, MN• 3.6 GPA, Coursework: Cost Accounting, Payroll Accounting, Income Tax,

Spreadsheets

Skills Developed:• Interpretation and analysis of financial information• Journal entry preparation• QuickBooks and Peachtree• Financial Statement Preparation

Resources

• Career Services – 2-202, cel@dctc.edu • Wednesdays , 12-2pm• www.collegecentral.com/inverdctc