rethink it. reinvent business. - dharanibalan gurunathan

22nd – 24th November 2012, Jaipur

http://bit.ly/Imperatives

Rethink IT. Reinvent Business.

Dharanibalan Gurunathan

Vice President – Offering Management & Development

IBM Global Technology Services

IBM India South Asia

http://bit.ly/Imperatives 22nd – 24th November 2012, Jaipur

Increased Demand

• 2.7ZB of digital content in 2012,

a 50% increase from 2011

Increased Connection

• 700M Smartphones & tablets

will ship in 2012, a jump of 34%

Aren’t You under increasing pressure to deliver transformative business value though resources available are still limited ?

Increased Opportunity

• 60% of CIOs view cloud

computing as critical to their plans

to flexibly respond to business

opportunities

Increased Risk

• 40% of Fortune 500 and

popular websites contain a

vulnerability

Increased Expectations & Budgetary Constraints

68% of senior management rank technology as critical to business success

BUT . . . 71% of the average IT budget is dedicated to ongoing operations


Forward-thinking CIOs are forging strategic partnerships to reposition IT as a business asset with true business value

Large Indian Financial BPO What? Private Desktop Cloud, enabling 1400

end users

Results - Improves worker productivity, decreases IT costs & energy consumption, plugs data leakages

2/3 of CIOs plan to…

…Partner extensively as a

source of new skills and

expertise.

…Change the mix of

capabilities, knowledge and

assets within the organization. Leading Housing Finance Company What? Implemented fully managed IT

infrastructure: security, resiliency, asset management, help desk, monitoring

Result - Improved support for business

growth, security, service levels while reducing costs

Japanese Auto Mfg India unit

What? Dealer Management System rollout to 110 dealers ahead of major model launch

Result – DMS Application & Infrastructure deployment and management well ahead of scheduled timelines

Top Cement Manufacturer

What? Updated IT procurement, data center management, backup, disaster recovery

Result – Improved IT management and assurance of business continuity


Where do you think you need to focus – for maximum impact ?

Do you need to improve employee mobility, manage the proliferation of devices and maintain control of data?

Do you need to optimize infrastructure while maintaining the flexibility to respond to business opportunities and challenges?

Do you need a low-touch, highly secure way to manage vast amounts of data?

Do you need help ensuring continuous business operations, meeting regulatory requirements and protecting from security breaches and business disruptions?

Do you need to link availability and

performance of IT to support of

business processes?


IBM can help you realize an integrated, interconnected, dynamic service chain with benefits across your enterprise.

Service Delivery Considerations

Business Design Service Levels Deployment Choices

Business Service Management

Infrastructure Application Process

Sourcing

Integrated & Secure Service Delivery Platform

Traditional IT Managed Services Cloud Services


Design

Control

Security

Self-Service

Service Levels

Delivery

Infrastructure

Resources

Service Mgmt

Cost Structure

Custom Standard

Complete Shared

High Low

Low High

Custom Standard

On-Site Remote

Dedicated Shared

In-house Partner

Manual Automated

Capex Opex

Cloud: Private Traditional IT Cloud: Multi-tenancy Managed Services

Assumes a typical deployment

IBM can help you determine the best mix of delivery models.


One in five clients have highly efficient data centers. As a result, they can allocate 50+% of their IT budget to new projects. These Leaders are far more likely to leverage Managed Services.

Leaders tend to use more off-premises resources to complement their IT resources and free up critical staff to meet their business needs.

Leverage managed services and outsourcing resources


We can help you get started quickly with the best model(s) for your business

Large Hosting Services Provider

IBM SmartCloud Managed Services

and SmartCloud Storage services

for offering managed services to

their clients

Win Hire technologies

starts & scales its business

within weeks on the IBM

SmartCloud Enterprise Interactive TV solutions

and content for the

Hospitality Industry

A Top Indian Private Bank

Upgrade to IT infra with a new,

energy-efficient data center and

achieving power usage

effectiveness rating of 2.09

Japanese Auto mfg’s India unit

Dealer Management System

application implementation and

infra management

Core Banking Services Provider

End to End Managed IT Services

to help run the Core Banking

Application for regional rural

banks

Service Delivery Considerations

Business Design Service Levels Deployment Choices

Business Service Management

Infrastructure Application Process

Sourcing

Integrated & Secure Service Delivery Platform

Traditional IT Managed Services Cloud Services

http://bit.ly/Imperatives 22nd – 24th November 2012, Jaipur 9

Information Protection Services – SmartCloud Managed backup Protect your critical business data with cloud-based, managed solutions Managed backup cloud can speed recovery with data

access from just about anywhere, around the clock;

reduce business and operational risk by avoiding data,

system and site loss and downtime and reduce total

cost of ownership

What’s New – On site or off site data backup and restore available via the IBM

cloud or a private cloud

Features/Business Value – Comprehensive, cross-platform data protection

– Provide hardware and software needed

– Ability to combine with other associated offerings

– Self-monitoring via portals and dashboards into service levels, management details, reporting and analytics

Client Benefits – Flexible support for your heterogeneous IT environment

– End-to-end backup service helps ensure nearly 100 percent utilization rate as you pay only for what you back up, without up-front capital investments

– Faster access to and recovery of your business environment with minimal disruption

– Eases management of various industry regulation requirements

IBM Managed Backup Cloud

can reduce TCO by up to

40% and improve service

levels by up to 30% without

requiring the client to

increase staffing or capital

expense

http://bit.ly/Imperatives 22nd – 24th November 2012, Jaipur 10

IBM SmartCloud Virtualized Server Recovery can provide faster recovery, increased reliability and limited data loss.

Our service can help you:

Achieve near zero

recovery point objective

and a recovery time

objective within minutes

Reduce the risk of failure

while recovering on unlike

hardware at a recovery

center

Avoid the need for travel

by using remote access

self-management tools

Client benefits

• Reduced downtime

• Improved reliability

• Very short recovery point

objective (RPO)

• Improved return on investment (ROI)

• Predictable costs

• Supports physical and/or virtual servers

• “Cross-server consistency”


Harness IBM expertise to help you drive business value!

We create, roll out and manage your

end user environment - from the

server to the end user device to the

help desk.

Management of 2.5 million

desktops – 4.6 million monthly

helpdesk calls

Support for wide range of devices:

iphone, ipad, Android, Blackberry,

Symbian, Psion, Motorola

5.4 million service desk

supported seats, 2.6 million

desk-side supported seats

We can manage any or all aspects of

your infrastructure.

We manage 8M square feet in

450+ client & IBM data centers

2,000+ SmartCloud Enterprise

Clients

Project Big Green has helped

2,000+ clients optimize energy,

saving 15 – 50%

We can ensure your IT performance

supports your business processes

90% reduction over 10 years in

number of delivery events requiring

human intervention

$3B in key cloud acquisitions

We help you manage all aspects of the vast data reservoir needed to develop insight.

IBM analyzes more than 100B in commerce transactions a year in the cloud

IBM manages 250+ petabytes of storage

200+ managed services clients ranging from 1 – 300 terabytes in size

We ensure you have a secure, resilient, compliant environment.

18 billion security events per day - 99% handled automatically

9,000+ disaster recovery clients in 160+ resiliency centers across 70 countries with over 200 hardware / software vendor partners

200+ IBM researchers focused on cloud security and privacy breakthroughs


Q&A