Roseanne Johnson

Antelope, CA 95843

QUALIFICATIONS Currently a Commercial Lines Insurance Processor. with excellent organizational skills. I am self starter with excellent management skills, which have helped me be successful in my current & past experiences in Administrative, Bookkeeping, & Teaching. My Retail & Sales experience as an Avon representative has given me a wide range of customer service experience by providing service to customers face to face on the daily basis or on the phone.

EXPERIENCE CL Processor II, Nationwide Agribusiness; Sacramento, CA 2011 —Present • Production over 100%, Quality 90%+, Time Service 96%+

• Review and process assigned Commercial Farm Lines insurance

• Maintain, utilize coding manuals/materials needed to determine appropriate premiums for quotes on New Business, Changes and Renewal polices.

• Assess and corrects validity errors.

• Prioritize assigned production to meet time service.

• Handle agent, underwriter, and policy holder correspondence via phone, email or fax.

• Follow up with agents and underwriting for missing/inaccurate information.

Technical Secretary, THI Specialty Products/Nationwide; Sacramento, CA 2007 – 2011 • Technical Secretary under the Director of THI. Assisted 3 offices, 8 managers & 50 +

associates.

• Set up auto claims and assigned to appropriate associates within the 3 offices.

• Answered high volume multi-line phone, re-direct calls, checked general voicemail box.

• Assisted other offices by handling their incoming claims & phone calls as needed.

• Handled incoming/outgoing mail, UPS, faxes & email.

• Created & ran reports, maintained various Excel spreadsheets, special projects as needed.

• Handled DOI complaints. Filing, scanning/copying, ordered office supplies print payment checks.

• Maintained office contact list, job description list & birthday calendar. Reserve/room set up for meetings.

School Teacher; Sacramento/Roseville, CA 1999 — 2007 • Substitute /Long -Term Substitute and full time Classroom teacher grades K-8 All Subjects for

K-5. Also taught 6, 7th 8th Grade Math.

• Classroom management of 20 to 32 students.

• Daily/weekly lesson plans for all subjects. Included planning out what subjects/topics would be taught, how they would be presented, & assignments given.

• Back to School Night presentations & Parent/Teacher Conferences. This included an overhead presentation of expectations of the year. Handouts of curriculum & how grades & assessments would be handled throughout the school year. Conferences were one to one meetings to let the parents know prior to end of semester report cards how their child was doing & if any changes needed to be made to make the outcome more successful.

• Weekly classroom newsletter to keep parents informed of current & upcoming assignments/activities.

• Student assessments, report cards.

• Before & after school tutoring.

Cashier, Rx Clerk, Bookkeeper; Longs Drugs, Grass Valley/Sacramento, CA 1985 – 1998 91 – 98 Bookkeeper

• Daily register set up, balancing deposits, ordered currency for registers.

• Processed weekly time cards & payroll, distributed weekly paychecks.

• HR duties - Kept track of and implemented for approval employee merit raises & set up new employee on-boarding.

• Ordering office supplies as needed & handled petty cash.

• Used 10-key and computer daily for register balancing & deposits.

• Processed invoices from venders to send out to General Office.

85 – 91 Cashier/Rx Clerk

• Cashier - Multi-tasked as I worked a cash register, while maintaining customer service face to face, answered a multi-line phone & re-directed calls to different departments within the store. Handed high volumes of money. Restocked items in the store.

• Rx Clerk - Calling out to doctor offices & customers as needed for information & prescription reminders. Processed prescriptions & filing. Checked in prescription orders from venders & restocked pharmacy.

PROFESSIONAL DEVELOPMENT • Toastmasters Member/Mentor/Club Treasurer

• Chair of various United Way fundraisers at Nationwide

• Team Lead for Engagement meetings

• 13 year volunteer as Ribbons Chair on my children’s swim team

• EDUCATION

CSU, Sacramento, Sacramento, CA — Bachelors Degree, Liberal Studies