Opportunity for Innovation Insider The

i8

Intro Strategic

Planning The Self Assessment

Assessment Implementation

Assessments Require Time as you want to spend may be it takes

5-10 minutes or may be it takes a little longer

The point is.. you don’t have to spend half a day on it

of course the more

TIME& EFFORT you put into it,

the more you’re likely to get out of it

Sales C1

Maker

Sales Basics

Your Way to A Successful Sales Call What is The objection?

Listen to the entire objection, pause for three seconds before responding, remain calm and not defensive, then Meet the objection with a question in order to find out more

Complete the six-step process?

Listen Define

Rephrase Separate

Present Solution Close or Next Step

Sales Excellence

Customer Handling Techniques The Complaint Is a Gift

Customer Complaints are Inevitable If you run a business that sells to the public no matter how great your

goods or services are the old adage will eventually be proven true

You cannot please 100% of the people 100% of the time

When one of your customers complains, handle it by giving their complaints your full attention so that you can resolve the issue

There is an adage in our Retail called: Because..

The Complaint is a

Tricks Sales

C2

The best salespeople know that if they set customer expectations low, when the product

or service is delivered the customer will be

blown away with the experience

Sales Tricks

t8 Under Promise &Over Deliver

And that's exactly how you

want to be positioned for

your next call with that

Customer

Experience Sharing

C3

Imagine someone you think is an Ideal Coach

What characteristics do they demonstrate? Supportive, Interested, Available, Good listener, Not judgemental, Aware

Self-aware, Pays attention, Remembers, Honest and Goal-focused

You Don’t Need To Be An EXPERT To Be An Effective Coach Just help your coaches by being there, only offer advice if requested

Sharing Experience

The Idol Coach

Ideas Generator

C4

Because Everybody Have the Opportunity to CREATE

Ideas In Retail Innovation Will Change The Way You Shop

Ideas Generator

Mobile app lets Retail Store Shoppers skip the checkout lines

The convenience buying items can be hampered by long queues So in future RETAIL SHOPS can allows shoppers to browse, scan and buy products

all through their phone, skipping the queues is an appealing prospect for many which uses customers email addresses to deliver purchases

rather than the traditional home or work address

Yes.. May Be The Smart Phones will Change Everything Some Day

People Recognition

C5

Heroes Of The Month & Retail Champs

People Recognition

Certificate of Appreciation Heroes of the Month

Mina Dous Sharm EL-Shiekh Store

In appreciation of your outstanding sales

performance in July 2014

R1

Thank You

Certificate of Appreciation Heroes of the Month

Mohamed Fayez Haggag Damanhour Store

In appreciation of your outstanding sales

performance in July 2014

R2

Thank You

Certificate of Appreciation Heroes of the Month

Reem Fathy Dumiat Store

In appreciation of your outstanding sales

performance in July 2014

R3

Thank You

Certificate of Appreciation Heroes of the Month

Haitham Mohamed-El Amin Qena Store

In appreciation of your outstanding sales

performance in July 2014

R4

Thank You

Certificate of Appreciation Heroes of the Month

Ziad Hemid Hurghada Store

In appreciation of your outstanding sales

performance in July 2014

R5

Thank You

Certificate of Appreciation Heroes of the Month

Islam Abbas-ElGhatwary Dumiat Store

In appreciation of your outstanding sales

performance in July 2014

R6

Thank You

Certificate of Appreciation Heroes of the Month

Rasha AbdElRehim-Radwan Sohag Store

In appreciation of your outstanding sales

performance in July 2014

R7

Thank You

Certificate of Appreciation Heroes of the Month

Khaled Saad Dumiat Store

In appreciation of your outstanding sales

performance in July 2014

R8

Thank You

Certificate of Appreciation Heroes of the Month

Shady AbdElFatah-ElGaly Miami Store

In appreciation of your outstanding sales

performance in July 2014

R9

Thank You

Certificate of Appreciation Heroes of the Month

Mohamed AbdElHamid-AbdElRehim Qena Store

In appreciation of your outstanding sales

performance in July 2014

R9

Thank You

All the Success MoatazBellah Magdi