service orchestration - increasing the efficiency of hybrid it
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1 © Copyright 2017 FUJITSU
Service Orchestration Increasing the efficiency of Hybrid IT
Nick Herbert
Head of Orchestration, Hybrid IT, Fujitsu
@herbertnick
4 © Copyright 2017 FUJITSU
Enterprises have an average of
Cloud Services
1071Source: Netskope Cloud Report 2017
Many enterprises have failed to achieve success with cloud computing, because they failed to develop a cloud strategy
rooted in the definition and delivery of IT services linked to business outcomes.
8 © Copyright 2017 FUJITSUSource: Service Orchestration: Increasing The Efficiency Of Hybrid IT (Forrester)
32%
30%
27%
25%
44%
45%
46%
48%
Improve IT systems to better serve customers
Increase innovative technology
Improve differentiation with technology
Consolidate IT infrastructure
28% 44% Upgrade, rationalize or replace legacy systems
Organizational IT Initiatives
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68%
71%
73%
74%
74%
75%
76%
77%
78%
80%
81%
Managing costs
Providing a consistent user experience
Agility to meet needs of the business
Optimising for self-service
Complexity
Which solutions to implement
Compliance
Has governance been followed?
Integration of cloud services
Lack of visibility
Security concerns
Cloud Management Challenges
Source: The State of Orchestration 2017 (Fujitsu)
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What is your top challenge in managing and orchestrating your cloud environments?
Vote Now1. Security Concerns
27,7%
2. Lack of visibility20,0%
3. Managing costs13,8%
4. Enforcing Governance & Compliance30,8%
5. Other7,7%
15
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41% The rate of technology Change
33% Attracting/Retaining staff with the needed skills
32% Differing Priorities between IT and the business
31% The pressure to comply with regulatory requirements
30% Key staff are focussed on other projects and more tactical work
Source: Service Orchestration: Increasing The Efficiency Of Hybrid IT (Forrester)
Organizational Challenges
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Lift & Shift Robust IT workloads, No application changes
Standard
Cloud Hosted
Service & Component Consolidation & Rationalisation into cloud native “as-a-service”
(e.g. DBaaS)
Rationalized
Cloud Aware
Advanced Blueprinting with containers using cloud native
automation, scaling and control
Dynamic
Cloud Native
Robust IT on existing hosted platforms.
Traditional
Hosted Platform
Technical Maturity
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Key Service Principles
Maximize the end user experience Reduce Cost & Risk Exploit Data & Technology
Business and IT are disjointed
IT performance is not measurable across business goals, IT cannot move at the speed the business needs it to, firefighting
makes it hard to move forwards
Standard
Cloud Hosted
IT Aligned to business Goals
The link to cost and revenue of IT for the business is clear, IT projects are being completed faster and the current systems are stable. New services and features still take time but are stable
when released
Rationalized
Cloud Aware
Business value driving IT decision making
Releases are now on time and at pace with the business, constraints have been removed allowing the business to utilise the best technology to achieve their goals the transparency within IT
enables the business to focus investment where it needs to
Dynamic
Cloud Native
Service Maturity
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Service Operations
Dev Ops App Management
Networks
Service Management
and
Integration
Network Operations
Multi Supplier Coordination
Reporting & escalation
Performance
Policy ManagementDesign & Integration Vendor managementCloud Strategy
Network Engineering
ConfigurationService Management Enterprise Monitoring
Developer Tools
Service Continuity
Network Support
Cloud Brokerage User Administration Provisioning
Diagnostics Metering and Billing
OrchestrationOptimization
Infrastructure Management Operational ManagementPlatform Development
Development
Change IncidentCapacity Availability
Billing
Workload Migration
Multidisciplinary Operational Teams
Support
Security Operations Contact Centre
Support
Service Operating Model
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Critical or high priority to use a single management portal across multiple environments
Using configuration management tools to optimize cloud applications or workloads is a critical or high priority
77%
81%
Source: Service Orchestration: Increasing The Efficiency Of Hybrid IT (Forrester)
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Advice from Forrester
Recognise that orchestration must occur on multiple layers (service, supplier, security, compliance and digital supply chain)
Appoint a service orchestration champion to create a unified strategy and approach across IT and the business
Look for service partners that are experts with hybrid IT environments to help build an orchestration strategy