Shakir Saad, CDMP

Halimah Awang

Rosmawati Mat, CDMP

Introduction about SOCSO and Return to Work Program

Objective of the study

Methodology of the study

Role of employees and employers

Issues and Challenges

Discussion

Conclusion

Content

Introduction about SOCSO

• Social Security Organization (SOCSO) was established under the Employees' Social Security Act 1969

• Covered of 435,801 active Employer ; 16.5m Employee

• based on three (3) pillars; compensation, prevention and rehabilitation

• RTW Program start in 2007 (5 Case Manager)

• Now 103 Case Manager ; 166 Employment Services Officer

• Since 2007, managed 27,474 IP and 20,016 successfully RTW

2017-2018 (Aug.) Statistic

-

5,000

10,000

15,000

20,000

25,000

30,000

35,000

REFERRED

CASES

JOIN

PROGRAM

RTW CASES

33,991 27,474 20,016

(80.8%) SAME JOB

WITH SAME

EMPLOYER,

10,043 , 50%

SIMILAR JOB

WITH SAME

EMPLOYER,

2,922 , 15%

DIFFERENT

JOB WITH

SAME

EMPLOYER,

1,374 , 7%

SAME JOB

WITH

DIFFERENT

EMPLOYER,

679 , 3%

SIMILAR JOB

WITH

DIFFERENT

EMPLOYER,

351 , 2%

DIFFERENT

JOB WITH

DIFFERENT

EMPLOYER,

2,860 , 14%

SELF-

EMPLOYED,

1,787 , 9%

To examine issues and challenges faced by injured

workers who successfully returned to work following a

case management disability program implemented by

Social Security Organization Malaysia.

Objective of the Study

Self-Administered of Employees (using online form)

98 Questionnaires

Number of respondent: 105

Targeted to those had reported RTW

All around Malaysia

Methodology of the Study

24, 23%

45, 43%

36, 34%

0, 0%

Age

Below 25 Years

26 to 35 Years

36 to 55 Years

Over 56 Years

8%

9%

6%

77%

Ethnic

Borneo Tribes Chinese Indian Malay

73.3

18.1 7.6

1.0 0.0

20.0

40.0

60.0

80.0

Education Level

High School & Below Diploma

Degree Level Masters Degree

Background of the Employees

3.8

9.5

11.4

26.7

9.5

8.6

8.6

8.6

4.8

8.6

REAL ESTATE, LEASING AND …

FINANCIAL AND …

CONSTRUCTION

MANUFACTURING

TRANSPORTATION AND STORAGE

ACCOMMODATION AND FOOD …

PUBLIC ADMINISTRATION AND …

TRADING

ELECTRICITY, GAS, WATER AND …

AGRICULTURE, FORESTRY AND …

Industry of Work

91, 87%

14, 13%

After Injury Impact

Remain at Work

Been Terminated

94, 90%

11, 10%

Factor of Disability

Accident

Impact of Diseases / Sicknest

Background Information

2%

78%

9%

11%

Status of Recent Employment

Self- Employed

Retain at Workplace

Change work Place

Not Working

16.2

38.1

22.9

7.6 15.2

0.0

10.0

20.0

30.0

40.0

Below 1 Month

2 to 3 Months

4 to 5 Month

6 to 12 Months

Over 1 Year

RTW Duration (from injury)%

Series1

8.6

1.9 6.7

3.8

14.3

9.5

16.2

21.0

6.7

11.4

1 2 3 4 5 6 7 8 9 10

Level of Stress

Issues and Challenges

SEVERE (55.3%)

GOOD FAIR

Emp loymen t

Reha b i l i ta t ion

Fa mi ly

Ow n s e l f

Tra n s p orta t ion

Hea l th

Comp en s a t ion

F in a n c ia l

15.3

15.9

16.4

22.3

23.4

23.5

32.2

41.3

Most Challenges & Issues Highlight (%)

51.5

74.3

82.9

0 20 40 60 80 100

Finance issues become obstacles to getting further treatment

Don't know others finacial support around (zakat, welfare

department benefit, NGO's)

No others finance resources while in medical leaves

Financial Issues %

32.4

54.3

54.3

0 10 20 30 40 50 60

While in medical leave ; Spourse / Family take over managing compensation received

While in medical leave ; Only Depending on Compensation From Socso's

Didn’t' know the entitlement of Socso's benefit

Compensation Issues %

26.6

31.5

37.1

0 5 10 15 20 25 30 35 40

While in medical leave; Didn't get second oppinion by another physician

While in medical leave; Feeled have another health issues that will be a barrier to back to work

While in medical leave; Scared to ongoing further treatment or operation suggested by physician

Health Issues %

28.5

28.6

47.7

0 10 20 30 40 50 60

While in medical leave; Feel cannot drive as usual anymore

While returning to work; Employer doesn’t care about transportation problem to work

While in medical leave; Need help from another to going around

Transportation Issues %

40

40.9

80

0 10 20 30 40 50 60 70 80 90

While in medical leave; Feel worried can't work as usual anymore

While in medical leave; Feel worried can't support their family anymore

While in medical leave; Feel bashful to borrow money with family members and co-workers

Own-Self Issues %

20

21.9

39.1

0 10 20 30 40 50

While in medical leave; Facing with rarely schedule for rehabilitation session which effected a long waiting for the

next session

While in medical leave; Feel Socso late in referring for rehabilitation session

While returning to work; Working hours as a barrier to attend a rehabilitation session

Rehabilitation Issues %

21

44.8

61.9

0 20 40 60 80

While in medical leave; Don’t want to get far away from family members while attending suggested rehabilitation

program

While in medical leave; Feel to leave and work in hometown

While in medical leave; Feel comfort to live with family in hometown

Family Issues %

20.9

26.7

30.5

0 5 10 15 20 25 30 35

While returning to work; Working schedule doesn’t fit the current health condition

While in medical leave; Feel employer didn’t concerne about themselves

While in medical leave; Never receive a call for taking care from employer

Employment Issues %

Rank Group Issues Point (%)

1 Financial No others finance resources while in medical leaves 82.9

2 Own-self While in medical leave; Feel bashful to borrow money with family members and co-workers

80

3 Financial Don't know others financial support around (zakat, welfare department benefit, NGO's)

74.3

4 Family While in medical leave; Feel comfort to live with family in hometown 61.9

5 Compensation While in medical leave ; Only Depending on Compensation From Socso's 54.3

6 Compensation Didn’t' know the entitlement of Socso's benefit 54.3

7 Financial Finance issues become obstacles to getting further treatment 51.5

Discussion

• All about money issues

• Directly effected and indirectly

• Support from family essentially important

• Financial support must compromise in RTW plan

• Improving delivering information of benefit is a must

Improving disability co-related by improving life

Family support better then alone

Additional life insurance likely a must

Promoting services & benefit need to be improve

Employer-employee relation must be polish and bold

Looking deeply into Rehabilitation services delivery

Conclusion

Thank you!