shaklee 180 opens the door to the world of...

Shaklee 180™ Opens the Door to the

World of Shaklee

Shaklee 180™ Opens the Door to the World of Shaklee

Shaklee 180™ Objective

Shaklee 180™ is committed to the customer’s success in losing weight and learning how to keep it off.

We believe if the customer is successful in their goal, they will reward you generously.

They will be committed followers of Shaklee and refer their friends only if they are successful at losing weight.

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The Customer’s Success Comes First

Being successful in weight loss requires focus and support.

The customer’s weight loss success is the first priority, especially in the first 30 days.

Introducing additional Shaklee health solutions is best after the customer has experienced some weight loss success.

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Shaklee’s Partnership with You

Shaklee partners with you to support the customer in being successful at reaching a Healthy Weight and

Helps you assess the customer’s needs and introduce other products

That leads to Healthy Nutrition, Healthy Beauty, Healthy Home, and Healthy Aging.

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Shaklee 180™ Opens the Door to the World of Shaklee 5

What Shaklee is Doing for You

Welcome Email



“What’s in Your Box” Email



Turnaround™ Talk and Lean & Healthy Emails – Health eNewsletters with

videos sent to your customers

– Designed to motivate and educated at key times in the weight loss process



Other ways to help customers succeed: Promote— 3 for Free Parties (customer will be more

successful if friends join them) The Shaklee 180™ App for optimum success Healthy Competition*—it gives extra motivation Weekly Rewards*—it gives incentive to keep

tracking and logging—creating accountability

* For full contest rules and eligibility, visit MyShaklee180.com/contestrules.



Shaklee offers additional Shaklee health solutions— New Shaklee 180™ Health Assessment—in the Mobile App—

assesses customer’s health and wellness Sends information to the customer matching Shaklee products

to their needs Emails are personalized from you (Original Sponsor)

– You will receive a copy of the message sent from you so you can follow up


Shaklee 180™ Health Assessment-mobile app

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What Shaklee is Doing for You When a Customer Cancels an Order?

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Shaklee will notify you via email if your customer has not purchased a repeat kit or when your customer cancels their AutoShip for the Turnaround™ Kit or Lean & Healthy Kit.


Shaklee Supports you in resolving concerns!

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Customer Support

Shaklee Product Support Team:

9:00 am – 5:00 pm (Pacific Time) 925-734-3638


Your Role in Customer Success

For first 30 days, give 100% focus on their Shaklee 180™ goal

The first 30 days is a critical window for succeeding at their Turnaround™

You act as coach, friend and advisor

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Your Role in Customer Follow-up

Key times to follow up:

Day 3 Day 7 Day 14 Day 21 Day 30 Day 60 Day 90

Get Started Coaching Call Coaching Call Coaching Call Keep them going on their Turnaround™/Open the Door to Shaklee Reinforce success and prepare to transition/Share Shaklee Transition/Share Shaklee


3rd Business Day from order date Confirm their Shaklee 180™ kit arrived Share your commitment to help them reach their GOAL Confirm they received their company “Welcome” email and “What’s in

the Box” email Set expectations for their Shaklee 180™—including Myth of the Scale Share your experiences and tips Highlight the Shaklee Product Guide Encourage them to log in to Mobile App and take Health Assessment

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Day 3 Getting Started Call


Call Script

Hi, I am calling to make sure you received your (Shaklee 180™ Kit)?

I am here to support you to be successful on your Shaklee 180™.

Do you have any questions about your Shaklee 180™ kit?

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Day 3


Cross Sell Call Script In the Kit you will also receive a Product Guide to

“Welcome you to the Shaklee Family”

This guide is a great resource for your health and I encourage you to keep it on hand.

You will see that Shaklee has health solutions that are natural, safe and many are backed by patents and clinical studies.

We start with a healthy weight. It is the most important thing you can do for your health.

You will also find information about other areas of health for you, your family and your home.

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Day 3


Product Guide—The Shaklee Difference

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Product Guide—Turn Your Health Around

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Cross Sell Call Script

There is a Health Directory with a quick and easy guide, you can look up health concerns and find the specific solutions to your needs.

The best part is as a Member of the Shaklee Family you are entitled to a 15% discount (off SRP) on all Shaklee Products.

Feel free to call me with any questions as you go through the Guide. For now, we will stay focused on getting the results you want on your Shaklee 180 Turnaround™!

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Day 3


Product Guide—Health Directory

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Follow up on Goal – Check in on their progress – Provide encouragement

Reinforce Myth of the Scale – Ask how do clothes feel? (losing inches?) – Reinforce how Leucine works (Muscle vs fat)

Check in/ask questions to assess their needs Offer to help them earn their products free Offer to do a 3 for Free Party for them and their friends

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Days 7, 14, 21, 28

Fat

Muscle

Slower Scale =

Coaching Calls


Day 30

As Always Conduct coaching call Celebrate success Offer to help them get their product free Introduce Begin Opening the door to Shaklee Ask questions to assess their health Share solutions only if they express needs—follow the

customers lead and share products that meet their needs


“Hi – How are you doing on your Turnaround™? Great. Getting

to a healthy weight is the entry point to greater health. Shaklee

has been creating healthier lives for 57 years and is the

number 1 Natural Nutrition Company in the US. I am here to

support you in all your health needs. In addition to weight, we

have products in Healthy Nutrition, Healthy Aging, Healthy

Home, and Healthy Beauty.”

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Day 30 Open Door Call Script


LISTEN Suggest products only in response to

needs your customer perceives Reference the Product Guide

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Day 30 Assess Needs

“If there was anything you could do to turn your health around, what would it be?”

or “What is the one area you are most concerned about?”


Day 60

As Always Conduct coaching call Celebrate success Offer to help them get their product free Introduce Begin preparing them for their transition on day 90 Begin sharing other Shaklee solutions Ask questions to assess their health needs Use the Health Assessment and the Emails sent to

customer as a guide Share solutions if they express needs


Day 60

Reinforce what a great customer they have been Even keeping them on Lean & Healthy will help ensure

them as a committed customer


Day 90

Celebrate! Ensure they enter the Healthy Competition*

Help them get their Before/After pictures and story put together so they can share and win

Transition to Lean & Healthy or start another Turnaround™

Change their kit to Lean & Healthy, if appropriate Continue to help them get products free Continue sharing other Shaklee solutions—follow up on

your customer’s lead Ask questions to assess their health needs Use the Health Assessment and Emails sent by the

company as a resource Share solutions

* For full contest rules and eligibility, visit MyShaklee180.com/contestrules.


Continue to Build a Relationship

Continue to provide ongoing follow-up with your customer Provide support for ongoing weight loss or maintenance Schedule a future one-on-one meeting to orient them with

all that Shaklee has to offer

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