Single Stop USA

An Opportunity to Make Life-Saving Differences

for Millions of American Families

TM

in America live in poverty…*

The Problem:

•Every year at least $65 billion in government benefits and tax credits go unclaimed.2

•1 in 4 working families receives no major benefits at all3

•Only 7% of those eligible receive all four of the government’s major benefits and tax credits – including EITC, food stamps, Medicaid, and child care assistance

Sources: 1 Current Population Survey, 2007 Annual Social and Economic Supplement’, US Census Bureau (2007); 2 ‘Single Stop Rollout Strategy – Final Report, McKinsey & Company (2007); 3 ‘Is there a System Supporting Low-Income Working Families?”, The Urban Institute(2006).

More than 20 million families live below 200% of the federal poverty level.1

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in America live in poverty…*

The Solution:

•In 2003, the Robin Hood Foundation in New York City created Single Stop New York.

•In 2007, the national replication strategy began.

•In 2008, Single Stop opened new sites in California, New Jersey and New Mexico.

Single Stop

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Minimum Staff Required

Benefits

Legal

Financial

Tax Credits (EITC)

Seasonal Staff / Local Partners

Services Relationship and Responsibility

• Run benefits screening and help clients with applications

• Manage site triage/intake process and refer clients to legal, financial, and EITC staff

• Point person with SSUSA and responsible for regular tracking and reporting requirements.

Part-Time Attorney

Part-TimeSchwab Volunteer Financial Coach

• Provide legal counseling to clients referred from Site Coordinator

• Attorney provided through partnerships coordinated by SSUSA

• Provide financial counseling to clients referred from Site Coordinator

• Financial Counselor provided through partnerships coordinated by SSUSA

• Provide tax return filing for clients who qualify for tax credits (EITC and CTC)

How it Works: The Single Stop Model

Full-Time Site Coordinator

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Single Stop’s Model Connects Clients with Resources that Lead to Self Sufficiency

Single Stop USA provides a

suite of services...

Typically distributed through community

partners

Targeted to under-served,

low-income households

•Community Colleges•Community Action Agencies•VITA Sites•Health Clinics•Workforce development experts•Childcare Centers•Settlement Houses•Housing experts•Food Pantries•Homeless Shelters

Customized Benefits Screening & Comprehensive Case Management

Single Stop’s Benefits Enrollment Network

Easy-to-use 15 minute comprehensive eligibility screening for a range of federal, state and local benefits.

Superior functionality to improve client tracking and evaluation.

User-friendly interface supports effective case management.

Counselor-facilitated application support.

Integration with existing CBO and government systems to facilitate interagency referrals.

Ongoing Training & Support.

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One-on-One Financial Counseling

Provides one-on-one financial counseling services with trained Charles Schwab Volunteers

Sessions cover a range of important financial topics:

Improving creditDebt reductionCreating a spending planSavingsBanking

Provides education on predatory lending practices

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One-on-One Legal Counseling

Access to one-on-one on-site or phone-based legal services for clients seeking:

Eviction Prevention or Other Housing IssuesHelp with Benefits AppealsAccess to HealthFamily law: Domestic Violence, Child

Support

Partnership with Bay Area Legal Aid

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Free Tax Preparation

Single Stop brings free tax preparation to your organization Integrates tax preparation with benefits screening and

assistance

Helps families and individuals receive millions of dollars in tax refunds through the Earned Income Tax Credit (EITC), the Child Tax Credit, and other tax-based policies.

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Rethinking Benefits Distribution and Delivery:

Investing in Smart, Efficient Policies for Social Mobility and Economic Growth

Single Stop’s Policy Agenda:

• Streamline Existing Federal Public Benefits and Tax Credit Programs.

• Test and Replicate Innovative Strategies that facilitate Comprehensive, Coordinated Access to Benefits and Services.

• Harness Existing Networks to Distribute Critical Resources to Millions of Families in Need.

Bay Area Single Stop SitesCommunities of Opportunity (located at City College of SF

Southeast Campus, 1800 Oakdale) – Bayview/Hunter’s Point; Temple Byars, 415.230.9604

Homeless Prenatal Program – Mission/Potrero; Melissa Rosa, 415.546.6756 ext. 365

Wu Yee Children’s Services – Chinatown; Simon Thai, 415.321.3823

City College of SF, Ocean Campus – Ingleside (for students); Murrell Green, 415.452.5709

City College of SF, Mission Campus – Mission (for students, early 2010)

Healthy Oakland – Oakland; John Holman, 510.444.9144Peralta Community College – Oakland (for students, early

2010)

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For more information…For general information about

Single Stop, contact the CA office:369 Pine Street, Suite 525San Francisco, CA 94104415.391.7170

To set up appointments at specific sites, please contact the site coordinators directly.

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